Compare Issuetrak and Kayako 
At a Glance
Market Segments
Mid-Market (39.3% of reviews)
Small-Business (55.1% of reviews)
Entry-Level Pricing
Starting at $26.00 1 per agent Per Month
$15/agent/month
Issuetrak
Star Rating
(62)4.1 out of 5
Market Segments
Mid-Market (39.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Starting at $26.00 1 per agent Per Month
Learn more about IssuetrakKayako
Star Rating
(225)4.0 out of 5
Market Segments
Small-Business (55.1% of reviews)
Pros & Cons
Entry-Level Pricing
$15/agent/month
Browse all 3 pricing plansIssuetrak vs Kayako
When assessing the two solutions, reviewers found Kayako easier to use and administer. However, reviewers felt that Issuetrak was easier to do business with overall. Finally, reviewers felt that the products are equally easy to set up.
- Reviewers felt that Kayako meets the needs of their business better than Issuetrak.
- When comparing quality of ongoing product support, reviewers felt that Issuetrak is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Issuetrak over Kayako.
Pricing
Entry-Level Pricing
Issuetrak
Cloud
Starting at $26.00
1 per agent Per Month
Great for use cases such as Issue Tracking, Help Desk, and Complaint Management!
Cloud and on-premises hosting
Agent-only Team Plans or Unlimited FREE User Support Plans!
Free Trial available.
- On-Premises or Cloud
- Unlimited Free Users
- Dashboard and Issue Hub
Kayako
Inbox
$15
/agent/month
A shared email, chat, and social inbox for small teams
- Email, chat and social
- Assignment rules
- Insights
Free Trial
Issuetrak
Free Trial is available
Kayako
Free Trial is available
Ratings
Meets Requirements
8.0
58
8.1
203
Ease of Use
8.2
59
8.4
202
Ease of Setup
8.0
42
8.0
135
Ease of Admin
8.3
43
8.0
132
Quality of Support
9.0
56
8.0
189
Has the product been a good partner in doing business?
9.3
43
8.3
131
Product Direction (% positive)
7.8
59
7.1
200
Features by Category
Ticket and Case Management
8.4
43
|
Verified
8.7
155
|
Verified
8.1
43
|
Verified
8.5
156
|
Verified
7.9
42
|
Verified
8.1
148
|
Verified
8.2
39
8.3
143
|
Verified
7.4
24
8.0
129
|
Verified
8.1
41
|
Verified
7.6
146
|
Verified
8.1
40
|
Verified
8.5
147
|
Verified
7.8
24
|
Verified
7.8
56
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.2
30
|
Verified
8.4
131
|
Verified
8.4
32
|
Verified
8.7
143
|
Verified
7.3
15
|
Verified
8.3
105
|
Verified
Not enough data
7.3
57
|
Verified
Not enough data
Feature Not Available
Platform
5.7
18
7.7
83
|
Verified
7.7
30
|
Verified
7.9
115
|
Verified
8.3
30
|
Verified
8.2
102
|
Verified
6.7
11
|
Verified
7.9
65
|
Verified
6.8
38
|
Verified
7.4
132
|
Verified
7.9
38
|
Verified
7.7
128
|
Verified
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
8.5
40
|
Verified
Not enough data
8.8
39
|
Verified
Not enough data
8.1
34
|
Verified
Not enough data
8.8
29
|
Verified
Not enough data
Not enough data
Internal Use
7.7
30
|
Verified
7.9
115
|
Verified
Not enough data
8.7
37
|
Verified
Not enough data
8.1
31
|
Verified
Not enough data
8.7
41
|
Verified
Not enough data
8.6
37
|
Verified
Not enough data
8.5
39
|
Verified
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
Not enough data
8.6
48
Not enough data
8.7
49
Not enough data
8.5
39
Not enough data
7.1
8
Not enough data
6.9
8
Self-Service Platform
Not enough data
6.9
8
Not enough data
7.5
8
Not enough data
8.5
8
Not enough data
7.3
8
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Issuetrak and Kayako are categorized as Customer Self-Service and Help Desk
Unique Categories
Issuetrak is categorized as Incident Management and IT Service Management (ITSM) Tools
Reviews
Reviewers' Company Size
Issuetrak
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kayako
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.5%
Telecommunications
8.1%
Hospital & Health Care
8.1%
Education Management
6.5%
Financial Services
6.5%
Other
56.5%
Information Technology and Services
26.4%
Computer Software
15.0%
Telecommunications
5.9%
Internet
4.5%
Marketing and Advertising
4.1%
Other
44.1%
Alternatives
Discussions
What is required for installation?
2 Comments
DH
IssueTrak is a web-based software application available for On-Premises installation using your own web server and database platform or hosted and maintained...Read more
What is Issuetrak used for?
1 Comment
Official Response from Issuetrak
Issuetrak is used by organizations to track tickets at their help desk, whether for internal IT requests or external customer support requests. A number of...Read more
Where is your support team based?
1 Comment
Official Response from Issuetrak
Our Virginia-based support team maintains at least a 97% customer satisfaction rate and is available 24/7.
• Web-based, email, mobile issue/ticket...Read more
Does Kayako offer an API?
2 Comments
Official Response from Kayako
Yes. Visit us at https://developer.kayako.com/ for more information.Read more
What integrations does Kayako support?
2 Comments
Official Response from Kayako
Kayako has a number of native integrations with popular CRM's and payment platforms such as Salesforce and Stripe. In addition Kayako supports over 750+...Read more
had any one used reporting with kayako
2 Comments
YK
We never found the Reports usable either. Since the data is in SQL we wrote our own reports engine. (I should note we also have tons of automated messages...Read more
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