Issuetrak vs Kana | G2

Compare Issuetrak vs KANA Enterprise

See this
comparison of Issuetrak vs. KANA Enterprise
based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Productivity
$60 (cloud)
mo/user/annual contract
‐
 
Support Essentials
$03 (Cloud)
mo/agent/annual contract
‐
 
Support Ultimate
$67 (Cloud)
mo/agent/annual contract
‐
 
Free Trial
Free Trial Unavailable
Issuetrak
Productivity
$54 (cloud)mo/user/annual contract
Support Essentials
$68 (Cloud)mo/agent/annual contract
Support Ultimate
$85 (Cloud)mo/agent/annual contract
Free Trial
KANA Enterprise
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
1.5
5.2
Ease of Use
Ease of Use
8.6
6.5
Ease of Setup
Ease of Setup
6.8
8.7
Ease of Admin
Ease of Admin
3.6
5.3
Quality of Support
Quality of Support
2.2
1.2
Ease of Doing Business With
Ease of Doing Business With
1.8
1.8
Product Direction (% positive)
Product Direction (% positive)
6.1
1.6
Meets Requirements
Issuetrak
7.8
KANA Enterprise
8.0
Ease of Use
Issuetrak
1.8
KANA Enterprise
2.2
Ease of Setup
Issuetrak
3.0
KANA Enterprise
3.4
Ease of Admin
Issuetrak
2.3
KANA Enterprise
2.0
Quality of Support
Issuetrak
4.7
KANA Enterprise
2.4
Ease of Doing Business With
Issuetrak
8.0
KANA Enterprise
1.5
Product Direction (% positive)
Issuetrak
7.6
KANA Enterprise
4.5

Features

Ticket and Case Management
Ticket creation user experience
Issuetrak
6.7
KANA Enterprise
Not enough data available
Ticket response user experience
Issuetrak
0.7
KANA Enterprise
Not enough data available
Workflow
Issuetrak
2.4
KANA Enterprise
Not enough data available
Response Automation
Issuetrak
4.0
KANA Enterprise
7.2
SLA Management
Issuetrak
4.1
KANA Enterprise
Not enough data available
Attachments/Screencasts
Issuetrak
5.8
KANA Enterprise
6.1
Ticket Collaboration
Issuetrak
2.3
KANA Enterprise
Not enough data available
Knowledge Share
Knowledge Base
Issuetrak
Not enough data available
KANA Enterprise
Not enough data available
Searchable Articles
Issuetrak
Not enough data available
KANA Enterprise
Not enough data available
Community Forums
Issuetrak
Not enough data available
KANA Enterprise
Not enough data available
Interactive FAQs & Forums
Issuetrak
Not enough data available
KANA Enterprise
Not enough data available
Interaction
Web Portals
Issuetrak
Not enough data available
KANA Enterprise
Not enough data available
Forum to Reponse
Issuetrak
Not enough data available
KANA Enterprise
Not enough data available
Tickets and Tagging
Issuetrak
Not enough data available
KANA Enterprise
Not enough data available
Live Chat
Issuetrak
Not enough data available
KANA Enterprise
Not enough data available
Communication Channels
Customer Portal
Issuetrak
3.6
KANA Enterprise
Not enough data available
Email to Case
Issuetrak
3.5
KANA Enterprise
7.7
Chat/Live Support
Issuetrak
8.2
KANA Enterprise
Not enough data available
Social Integration
Issuetrak
Not enough data available
KANA Enterprise
Not enough data available
Call Center
Make, Receive, and Record Calls
Issuetrak
Not enough data available
KANA Enterprise
Not enough data available
Customer and Contacts Database
Issuetrak
1.3
KANA Enterprise
Not enough data available
Products and Version Tracking
Issuetrak
1.3
KANA Enterprise
Not enough data available
Call Scripting
Issuetrak
Not enough data available
KANA Enterprise
Not enough data available
Interactive Voice Response (IVR)
Issuetrak
Not enough data available
KANA Enterprise
Not enough data available
Self Service/Community
Forums
Issuetrak
5.3
KANA Enterprise
Not enough data available
Knowledge Base
Issuetrak
3.4
KANA Enterprise
Not enough data available
Ideas/Feedback
Issuetrak
3.1
KANA Enterprise
Not enough data available
Q&A
Issuetrak
3.6
KANA Enterprise
Not enough data available
Reporting & Analytics
Social Monitoring
Issuetrak
Not enough data available
KANA Enterprise
Not enough data available
Reporting
Issuetrak
0.2
KANA Enterprise
0.2
Dashboards
Issuetrak
4.3
KANA Enterprise
Not enough data available
Platform
Mobile User Support
Issuetrak
4.7
KANA Enterprise
Not enough data available
ITIL Compliance
Issuetrak
1.7
KANA Enterprise
Not enough data available
Customization
Issuetrak
4.1
KANA Enterprise
Not enough data available
User, Role, and Access Management
Issuetrak
0.4
KANA Enterprise
Not enough data available
Internationalization
Issuetrak
Not enough data available
KANA Enterprise
Not enough data available
Performance & Reliability
Issuetrak
0.5
KANA Enterprise
Not enough data available
Integration APIs
Issuetrak
1.6
KANA Enterprise
Not enough data available

Reviewers' Company Size

Small-Business (03 or fewer emp.)
Small-Business
(63 or fewer emp.)
06.0%
1%
Mid-Market (78-5427 emp.)
Mid-Market
(60-1730 emp.)
08.8%
83.4%
Enterprise (> 1726 emp.)
Enterprise
(> 2735 emp.)
48.7%
33.0%
Issuetrak
Small-Business
42.0%
Mid-Market
06.7%
Enterprise
71.6%
KANA Enterprise
Small-Business
5%
Mid-Market
24.2%
Enterprise
46.7%

Reviewers' Industry

 
Information Technology and Services
05.1%
Retail
04.2%
 
Telecommunications
3.0%
Outsourcing/Offshoring
33.7%
 
Hospital & Health Care
1.3%
Information Technology and Services
41.2%
 
Financial Services
1.3%
Telecommunications
1.3%
 
Education Management
4.8%
Insurance
0.5%
 
Other
67.1%
Other
75.7%
Issuetrak
Information Technology and Services
11.1%
Telecommunications
0.0%
Hospital & Health Care
4.8%
Financial Services
7.1%
Education Management
7.5%
Other
10.7%
KANA Enterprise
Retail
48.5%
Outsourcing/Offshoring
11.6%
Information Technology and Services
43.4%
Telecommunications
2.1%
Insurance
0.4%
Other
67.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Administrator in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 263 locations using 0 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 38 stores. We easily expanded...

Administrator in Outsourcing/Offshoring

It is user friendly for the agent as well as management.

Most Helpful Critical Review
Most Helpful Critical Review
Muzaffer L.
Executive Sponsor in Chemicals

It's integration layer is very old school and needs to be improved. also its capabilities to parse emails

Consultant in Financial Services

The collation of data can involve as many as 14 different pages, which makes it hard to view everything at once.

 
Issuetrak
Most Helpful Favorable Review
Administrator in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 146 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 51 stores. We easily expanded...

Most Helpful Critical Review
Muzaffer L.
Executive Sponsor in Chemicals

It's integration layer is very old school and needs to be improved. also its capabilities to parse emails

KANA Enterprise
Most Helpful Favorable Review
Administrator in Outsourcing/Offshoring

It is user friendly for the agent as well as management.

Most Helpful Critical Review
Consultant in Financial Services

The collation of data can involve as many as 08 different pages, which makes it hard to view everything at once.

Screenshots

 
5 of 1
5 of 4
2 of 3
5 of 7
No screenshots provided
KANA Enterprise
No screenshots provided
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