Compare Issuetrak vs Help Scout

See this
comparison of Issuetrak vs. Help Scout
based on data from user reviews. Issuetrak rates 4.1/5 stars with 61 reviews. Help Scout rates 4.3/5 stars with 154 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Productivity
$19 (cloud)
mo/user/annual contract
Basic
$8
user/month
 
Support Essentials
$49 (Cloud)
mo/agent/annual contract
Standard
$15
user/month
 
Support Ultimate
$59 (Cloud)
mo/agent/annual contract
Plus
$27
user/month
 
Free Trial
Free Trial Unavailable
Issuetrak
Productivity
$19 (cloud)mo/user/annual contract
Support Essentials
$49 (Cloud)mo/agent/annual contract
Support Ultimate
$59 (Cloud)mo/agent/annual contract
Free Trial
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.0
8.5
Ease of Use
Ease of Use
8.2
9.2
Ease of Setup
Ease of Setup
8.0
8.8
Ease of Admin
Ease of Admin
8.3
8.8
Quality of Support
Quality of Support
9.0
8.8
Ease of Doing Business With
Ease of Doing Business With
9.3
8.9
Product Direction (% positive)
Product Direction (% positive)
7.8
7.8
Meets Requirements
Issuetrak
8.0
Help Scout
8.5
Ease of Use
Issuetrak
8.2
Help Scout
9.2
Ease of Setup
Issuetrak
8.0
Help Scout
8.8
Ease of Admin
Issuetrak
8.3
Help Scout
8.8
Quality of Support
Issuetrak
9.0
Help Scout
8.8
Ease of Doing Business With
Issuetrak
9.3
Help Scout
8.9
Product Direction (% positive)
Issuetrak
7.8
Help Scout
7.8

Features

Ticket and Case Management
Ticket creation user experience
Issuetrak
8.4
Help Scout
9.1
Ticket response user experience
Issuetrak
8.1
Help Scout
9.3
Workflow
Issuetrak
7.9
Help Scout
8.3
Response Automation
Issuetrak
8.2
Help Scout
8.4
SLA Management
Issuetrak
7.4
Help Scout
Not enough data available
Attachments/Screencasts
Issuetrak
8.1
Help Scout
8.5
Ticket Collaboration
Issuetrak
8.1
Help Scout
8.8
Knowledge Share
Knowledge Base
Issuetrak
Not enough data available
Help Scout
8.7
Searchable Articles
Issuetrak
Not enough data available
Help Scout
8.0
Community Forums
Issuetrak
Not enough data available
Help Scout
8.4
Interactive FAQs & Forums
Issuetrak
Not enough data available
Help Scout
8.1
Interaction
Web Portals
Issuetrak
Not enough data available
Help Scout
8.8
Forum to Reponse
Issuetrak
Not enough data available
Help Scout
8.2
Tickets and Tagging
Issuetrak
Not enough data available
Help Scout
8.7
Live Chat
Issuetrak
Not enough data available
Help Scout
6.7
Communication Channels
Customer Portal
Issuetrak
8.2
Help Scout
9.0
Email to Case
Issuetrak
8.4
Help Scout
9.3
Chat/Live Support
Issuetrak
7.3
Help Scout
7.0
Social Integration
Issuetrak
Not enough data available
Help Scout
8.1
Call Center
Make, Receive, and Record Calls
Issuetrak
Not enough data available
Help Scout
Not enough data available
Customer and Contacts Database
Issuetrak
7.8
Help Scout
7.7
Products and Version Tracking
Issuetrak
7.9
Help Scout
Not enough data available
Call Scripting
Issuetrak
Not enough data available
Help Scout
Not enough data available
Interactive Voice Response (IVR)
Issuetrak
Not enough data available
Help Scout
Not enough data available
Self Service/Community
Forums
Issuetrak
8.3
Help Scout
Not enough data available
Knowledge Base
Issuetrak
7.5
Help Scout
8.4
Ideas/Feedback
Issuetrak
7.8
Help Scout
9.2
Q&A
Issuetrak
7.6
Help Scout
9.7
Reporting & Analytics
Social Monitoring
Issuetrak
Not enough data available
Help Scout
Not enough data available
Reporting
Issuetrak
6.8
Help Scout
8.1
Dashboards
Issuetrak
7.9
Help Scout
8.3
Platform
Mobile User Support
Issuetrak
5.7
Help Scout
Not enough data available
ITIL Compliance
Issuetrak
6.9
Help Scout
Not enough data available
Customization
Issuetrak
7.7
Help Scout
7.6
User, Role, and Access Management
Issuetrak
8.3
Help Scout
8.5
Internationalization
Issuetrak
Not enough data available
Help Scout
8.2
Performance & Reliability
Issuetrak
9.2
Help Scout
9.4
Integration APIs
Issuetrak
6.7
Help Scout
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
54.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
40.0%
39.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
34.5%
6.1%
Issuetrak
Small-Business
25.5%
Mid-Market
40.0%
Enterprise
34.5%
Help Scout
Small-Business
54.7%
Mid-Market
39.2%
Enterprise
6.1%

Reviewers' Industry

 
Information Technology and Services
15.4%
Computer Software
22.9%
 
Telecommunications
9.2%
Internet
17.0%
 
Hospital & Health Care
9.2%
Information Technology and Services
8.0%
 
Financial Services
6.2%
Marketing and Advertising
5.9%
 
Education Management
6.2%
Real Estate
4.8%
 
Other
53.8%
Other
41.5%
Issuetrak
Information Technology and Services
15.4%
Telecommunications
9.2%
Hospital & Health Care
9.2%
Financial Services
6.2%
Education Management
6.2%
Other
53.8%
Help Scout
Computer Software
22.9%
Internet
17.0%
Information Technology and Services
8.0%
Marketing and Advertising
5.9%
Real Estate
4.8%
Other
41.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Consumer Services

It requires a lot time time to create new issues

Kelsey S.
User in Retail

There was a high volume of calls that our company never received

 
Issuetrak
Most Helpful Favorable Review
Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Most Helpful Critical Review
G2 User in Consumer Services

It requires a lot time time to create new issues

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Kelsey S.
User in Retail

There was a high volume of calls that our company never received

Screenshots

 
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