G2 reviewers report that ISL Online excels in overall user satisfaction, reflected in its higher G2 Score compared to Vysor. Users appreciate its multiplatform support and the fact that it requires no client installation on customer PCs, making it a breeze for both support teams and clients.
According to verified reviews, ISL Online has a significantly larger number of reviews, indicating a more established user base. This extensive feedback highlights its ease of use and seamless integration into existing workflows, which users find beneficial for client support.
Users say that Vysor shines in its simplicity for mirroring and controlling Android devices. Many find the setup process to be incredibly quick, often taking less than a minute, which is ideal for those needing to manage their devices without hassle.
Reviewers mention that while Vysor is great for Android device management, it may not offer the same level of comprehensive support features as ISL Online. Users of ISL Online highlight its quality of support and the ease with which they can assist clients, which is crucial for businesses.
According to recent user feedback, both products are praised for their usability, but ISL Online stands out with its robust features for remote support, such as session recording and unattended access, which are essential for IT professionals.
G2 reviewers note that while Vysor is tailored for mobile device management, ISL Online offers a broader range of functionalities that cater to small businesses, making it a more versatile choice for users looking for comprehensive remote desktop solutions.
How do you use file sharing in a normal support session?
2 Comments
LL
When sharing files, you should first of all think about the security of the data contained in these files. Therefore, I want to share with you the article...Read more
How many remote users can I support with one license?
2 Comments
LR
depend on how many concurrent license you have; if you have only one you have to clone one assistence to support a new caseRead more
Is ISL Light secure?
2 Comments
LR
yes; it uses secure protocol in coomunicationsRead more
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