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Compare ISL Online and Splashtop Remote Support 
Featured Products
At a Glance
Market Segments
Small-Business (51.0% of reviews)
Small-Business (61.3% of reviews)
Entry-Level Pricing
$16.90
Starting at $22.00 1 Concurrent technician seat
ISL Online
Star Rating
(552)4.6 out of 5
Market Segments
Small-Business (51.0% of reviews)
Pros & Cons
Entry-Level Pricing
$16.90
Free Trial is available
Browse all 5 pricing plansSplashtop Remote Support
Star Rating
(236)4.8 out of 5
Market Segments
Small-Business (61.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $22.00 1 Concurrent technician seat
Free Trial is available
Browse all 3 pricing plansISL Online vs Splashtop Remote Support
When assessing the two solutions, reviewers found Splashtop Remote Support easier to use, set up, and administer. Reviewers also preferred doing business with Splashtop Remote Support overall.
- Reviewers felt that Splashtop Remote Support meets the needs of their business better than ISL Online.
- When comparing quality of ongoing product support, reviewers felt that Splashtop Remote Support is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Splashtop Remote Support over ISL Online.
Pricing
Entry-Level Pricing
ISL Online
Starter
$16.90
- 1 Licensed User
- 10 Managed Devices
- Mobile Device Support
Splashtop Remote Support
Splashtop Remote Support
Starting at $22.00
1 Concurrent technician seat
An easy-to-use remote support solution that delivers multi-platform support and enables quick troubleshooting and resolution
- Custom branding of SOS App
- Multi-to-multi monitor
- User role and access management
Free Trial
ISL Online
Free Trial is available
Splashtop Remote Support
Free Trial is available
Ratings
Meets Requirements
8.9
460
9.6
195
Ease of Use
9.3
493
9.5
195
Ease of Setup
9.1
431
9.5
166
Ease of Admin
9.0
379
9.4
152
Quality of Support
9.1
425
9.4
157
Has the product been a good partner in doing business?
9.1
362
9.6
146
Product Direction (% positive)
9.3
460
9.4
183
Features by Category
Administration
9.0
341
9.4
67
8.6
339
9.0
62
8.3
316
8.6
60
8.8
339
9.3
65
8.7
318
8.7
59
8.8
329
9.1
65
Maintenance
8.8
327
8.8
59
7.8
289
7.9
52
Communication
7.7
314
8.7
58
6.9
277
5.7
47
7.0
272
5.2
45
7.8
291
6.9
49
Security
8.2
293
8.6
57
8.4
295
8.5
56
Device Support
7.7
302
8.7
57
8.3
313
9.1
58
8.3
310
8.8
58
Performance
8.0
293
7.9
51
Generative AI
Not enough data
Feature Not Available
Incident Management
Not enough data
Feature Not Available
Not enough data
6.6
18
Not enough data
6.9
17
Not enough data
8.1
25
Not enough data
Feature Not Available
Reporting
Not enough data
8.0
20
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Access & Usability
Not enough data
8.8
50
Not enough data
Feature Not Available
Not enough data
7.0
19
Not enough data
7.7
19
Agentic AI - Service Desk
Not enough data
7.1
8
Not enough data
7.3
8
Not enough data
8.3
8
Not enough data
6.7
8
Not enough data
6.7
8
Not enough data
6.5
8
Not enough data
6.5
8
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.7
248
Not enough data
8.2
229
Not enough data
8.1
233
Not enough data
8.3
230
Not enough data
8.6
232
Not enough data
8.7
262
Not enough data
8.7
255
Not enough data
Platform
8.5
245
Not enough data
7.9
240
Not enough data
8.1
229
Not enough data
9.1
255
Not enough data
Security
7.7
202
Not enough data
8.2
222
Not enough data
8.2
216
Not enough data
Categories
Categories
Shared Categories
ISL Online and Splashtop Remote Support are categorized as Remote Support
Reviews
Reviewers' Company Size
ISL Online
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Splashtop Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.4%
Computer & Network Security
14.4%
Consulting
10.0%
Computer Software
8.3%
Computer Networking
3.6%
Other
47.3%
Information Technology and Services
24.0%
Computer Software
7.6%
Computer & Network Security
6.2%
Construction
4.0%
Accounting
3.6%
Other
54.7%
Alternatives
Discussions
How do you use file sharing in a normal support session?
2 Comments
LL
When sharing files, you should first of all think about the security of the data contained in these files. Therefore, I want to share with you the article...Read more
How many remote users can I support with one license?
2 Comments
LR
depend on how many concurrent license you have; if you have only one you have to clone one assistence to support a new caseRead more
Splashtop Remote Support has no discussions with answers
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