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At a Glance
Market Segments
Small-Business (51.1% of reviews)
Small-Business (65.9% of reviews)
Entry-Level Pricing
$16.90
No pricing available
ISL Online
Star Rating
(541)4.6 out of 5
Market Segments
Small-Business (51.1% of reviews)
Pros & Cons
Entry-Level Pricing
$16.90
Free Trial is available
Browse all 5 pricing plansScreenConnect
Star Rating
(488)4.7 out of 5
Market Segments
Small-Business (65.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ScreenConnectSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ConnectWise ScreenConnect excels in "Remote Control" with a score of 9.8, highlighting its seamless ability to take control of remote devices, while ISL Online, with a score of 9.0, is noted for its effective but slightly less intuitive remote control features.
- Reviewers mention that ConnectWise ScreenConnect's "Session Recording" feature, rated at 9.1, is highly appreciated for its clarity and ease of access, whereas ISL Online's session recording, rated at 8.3, is seen as functional but lacking in some advanced options.
- G2 users indicate that the "File Sharing" capabilities of ConnectWise ScreenConnect, rated at 9.3, are superior, allowing for quick and easy transfer of files during sessions, while ISL Online's file sharing, rated at 8.6, is considered adequate but not as robust.
- Users on G2 highlight that ConnectWise ScreenConnect's "Unattended Remote Access" feature, with a score of 9.2, is particularly strong, enabling users to access devices without prior approval, while ISL Online's similar feature, rated at 8.6, is functional but less flexible.
- Reviewers mention that both products offer good "Multi-Monitor Support," but ConnectWise ScreenConnect, with a score of 8.9, is noted for its smoother handling of multiple screens compared to ISL Online's score of 8.7, which some users find slightly less efficient.
- Users say that the "Quality of Support" for ConnectWise ScreenConnect, rated at 8.8, is commendable, with many praising the responsiveness of the support team, while ISL Online, rated at 9.0, is often highlighted for its helpful and knowledgeable support staff, making it a close competitor in this area.
Pricing
Entry-Level Pricing
ISL Online
Starter
$16.90
- 1 Licensed User
- 10 Managed Devices
- Mobile Device Support
ScreenConnect
No pricing availableFree Trial
ISL Online
Free Trial is available
ScreenConnect
Free Trial is available
Ratings
Meets Requirements
8.9
453
9.3
402
Ease of Use
9.3
486
9.3
405
Ease of Setup
9.1
424
8.9
330
Ease of Admin
9.0
373
8.9
327
Quality of Support
9.1
418
8.8
345
Has the product been a good partner in doing business?
9.0
357
9.1
312
Product Direction (% positive)
9.3
453
8.7
398
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
Not enough data
8.6
15
Not enough data
Feature Not Available
Not enough data
9.7
19
Not enough data
8.8
16
Conferencing Options
Not enough data
7.9
14
Not enough data
6.7
13
Not enough data
Feature Not Available
Application Tools
Not enough data
8.1
13
Not enough data
8.6
16
Not enough data
Feature Not Available
Agentic AI - Screen Sharing
Not enough data
Not enough data
Collaboration Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Meeting Coordination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Type
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.0
338
9.6
44
8.6
338
9.2
43
8.3
315
9.0
40
8.8
336
9.3
46
8.7
317
9.1
45
8.8
329
8.9
46
Maintenance
8.8
326
9.3
46
7.8
288
8.8
35
Communication
7.7
313
8.9
43
6.9
276
7.6
29
6.9
271
Feature Not Available
7.8
290
8.2
37
Security
8.2
291
8.8
31
8.4
295
8.8
36
Device Support
7.7
301
8.0
40
8.3
313
8.8
40
8.3
310
8.8
40
Performance
8.0
292
8.3
38
Remote Support - Remote Video Support
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
9.3
5
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Administration
8.7
247
8.9
95
8.2
228
8.7
87
8.1
232
8.4
89
8.3
229
8.7
78
8.6
231
8.9
81
8.7
259
9.3
106
8.6
254
Feature Not Available
Platform
8.5
245
9.0
97
7.9
239
7.8
81
8.1
228
7.9
82
9.1
253
9.5
107
Security
7.7
201
Feature Not Available
8.2
221
9.0
89
8.2
216
Feature Not Available
Categories
Categories
Shared Categories
ISL Online and ScreenConnect are categorized as Remote Support and Remote Desktop
Unique Categories
ISL Online has no unique categories
Reviews
Reviewers' Company Size
ISL Online
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ScreenConnect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.7%
Computer & Network Security
14.2%
Consulting
10.0%
Computer Software
8.4%
Computer Networking
3.6%
Other
47.1%
Information Technology and Services
42.8%
Computer Software
6.0%
Computer & Network Security
5.8%
Computer Networking
3.9%
Hospital & Health Care
3.5%
Other
38.0%
Alternatives
Discussions
How do you use file sharing in a normal support session?
2 Comments
LL
When sharing files, you should first of all think about the security of the data contained in these files. Therefore, I want to share with you the article...Read more
How many remote users can I support with one license?
2 Comments
LR
depend on how many concurrent license you have; if you have only one you have to clone one assistence to support a new caseRead more
I would like to switch my current ScreenConnect installation to ConnectWise's Automate. Can I?
1 Comment
RD
Yes you can, you need to speak with your account executive.Read more
What does ConnectWise control do?
1 Comment
BF
It performs remote helpdesk, remote support and most of the LogmeIn Rescue type work Read more
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