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Compare ISL Online and NinjaOne 
Featured Products
At a Glance
Market Segments
Small-Business (51.2% of reviews)
Mid-Market (49.6% of reviews)
Entry-Level Pricing
$16.90
No pricing available
ISL Online
Star Rating
(543)4.6 out of 5
Market Segments
Small-Business (51.2% of reviews)
Pros & Cons
Entry-Level Pricing
$16.90
Free Trial is available
Browse all 5 pricing plansNinjaOne
Star Rating
(3,207)4.7 out of 5
Market Segments
Mid-Market (49.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about NinjaOneSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that NinjaOne excels in overall user satisfaction, boasting a significantly higher G2 Score compared to ISL Online. Users appreciate its versatility, noting that it effectively handles device management, monitoring, and application management, making it a comprehensive solution for IT needs.
- Users say that NinjaOne's implementation process is notably quick and intuitive, with many highlighting the ease of deployment and the reliability of its remote screen sharing capabilities. In contrast, while ISL Online is also praised for its simplicity, some users feel that it lacks the depth of features that NinjaOne offers.
- Reviewers mention that NinjaOne's continuous updates and AI-driven patch management have greatly improved their experience, making it easier to keep systems secure. On the other hand, ISL Online users appreciate its straightforward setup, especially the lack of client installation on customer PCs, but they may miss the advanced features found in NinjaOne.
- According to verified reviews, NinjaOne shines in its quality of support, with users rating it highly for responsiveness and helpfulness. ISL Online also receives positive feedback for customer support, but NinjaOne's higher ratings suggest a more robust support experience overall.
- Users highlight that NinjaOne's strong performance in unattended remote access and multi-session handling makes it a preferred choice for IT professionals managing multiple devices. ISL Online, while effective for small businesses, may not offer the same level of functionality for larger or more complex environments.
- Reviewers note that NinjaOne's focus on mid-market needs aligns well with its user base, while ISL Online caters more to small businesses. This distinction can influence the choice for buyers depending on their organizational size and specific requirements.
Pricing
Entry-Level Pricing
ISL Online
Starter
$16.90
- 1 Licensed User
- 10 Managed Devices
- Mobile Device Support
NinjaOne
No pricing availableFree Trial
ISL Online
Free Trial is available
NinjaOne
Free Trial is available
Ratings
Meets Requirements
8.9
456
9.1
3,038
Ease of Use
9.3
489
9.1
3,072
Ease of Setup
9.1
427
9.2
2,871
Ease of Admin
9.0
375
9.2
2,750
Quality of Support
9.1
421
9.2
2,915
Has the product been a good partner in doing business?
9.1
358
9.5
2,687
Product Direction (% positive)
9.3
456
9.7
3,022
Features by Category
Administration
Not enough data
8.2
652
Not enough data
8.7
670
Not enough data
8.2
672
Service Desk
Not enough data
8.0
663
Not enough data
7.8
652
Not enough data
7.7
630
Management
Not enough data
8.3
615
Not enough data
9.0
622
Not enough data
8.7
600
Not enough data
8.8
596
Not enough data
8.4
579
Functionality
Not enough data
7.5
602
Not enough data
8.5
610
Not enough data
8.8
630
Not enough data
8.9
629
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
6.9
174
Not enough data
6.7
172
Not enough data
6.9
170
Not enough data
6.7
171
Not enough data
6.7
170
Not enough data
6.7
168
Not enough data
6.8
167
Compatibility
Not enough data
8.8
308
Not enough data
8.1
284
Not enough data
8.3
285
Not enough data
8.2
275
Management
Not enough data
Feature Not Available
Not enough data
8.2
286
Not enough data
8.6
289
Not enough data
8.8
303
Not enough data
9.1
303
Compliance
Not enough data
8.7
282
Not enough data
8.4
275
Not enough data
Feature Not Available
Agentic AI - Server Backup
Not enough data
7.2
62
Not enough data
7.2
62
Not enough data
7.6
63
Not enough data
7.4
63
Not enough data
7.2
63
Not enough data
7.4
63
Functionality
Not enough data
Feature Not Available
Not enough data
8.7
337
Not enough data
8.9
353
Not enough data
8.5
341
Not enough data
Feature Not Available
Compatibility
Not enough data
8.8
346
Not enough data
8.6
336
Not enough data
8.3
327
Management
Not enough data
8.2
326
Not enough data
8.8
328
Not enough data
8.7
329
Agentic AI - Online Backup
Not enough data
7.5
73
Not enough data
7.3
72
Not enough data
7.3
71
Not enough data
7.3
71
Not enough data
7.3
71
Not enough data
7.2
71
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
9.2
1949
|
Verified
Not enough data
8.5
464
Not enough data
8.1
443
Monitoring and Management
Not enough data
9.3
1936
|
Verified
Not enough data
8.4
1827
Not enough data
8.6
1882
|
Verified
Not enough data
8.9
1932
|
Verified
Not enough data
8.2
448
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
8.4
439
Service Management
Not enough data
9.1
1857
|
Verified
Not enough data
8.0
433
Not enough data
7.2
424
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
7.2
465
Not enough data
7.0
462
Not enough data
7.1
456
Not enough data
6.8
451
Not enough data
6.8
452
Not enough data
6.9
448
Not enough data
6.9
445
Scope
Not enough data
8.7
411
Not enough data
8.8
420
Security
Not enough data
8.5
416
Not enough data
8.3
389
Not enough data
7.4
379
Management
Not enough data
8.8
407
Not enough data
8.6
404
Not enough data
8.6
396
Not enough data
8.7
399
Not enough data
7.8
372
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
7.2
169
Not enough data
7.1
168
Not enough data
7.3
168
Not enough data
7.1
166
Not enough data
6.9
166
Not enough data
7.1
166
Not enough data
7.1
168
Functionality
Not enough data
8.8
652
Not enough data
8.9
669
Not enough data
8.0
614
Not enough data
8.7
610
Monitoring - Network Monitoring
Not enough data
7.5
250
Not enough data
7.7
252
Not enough data
8.3
253
Management
Not enough data
8.2
570
Not enough data
8.2
579
Not enough data
7.6
537
Analytics - Network Monitoring
Not enough data
7.0
241
Not enough data
6.9
239
Security - Network Monitoring
Not enough data
7.7
244
Not enough data
7.2
240
Not enough data
7.0
241
Network Performance - Network Monitoring
Not enough data
6.9
242
Not enough data
7.3
242
AI Automation - Network Monitoring
Not enough data
6.4
231
Not enough data
6.3
231
Not enough data
6.4
230
Agentic AI - Network Monitoring
Not enough data
6.5
125
Not enough data
6.5
124
Not enough data
6.5
126
Not enough data
6.6
123
Not enough data
6.4
122
Not enough data
6.5
123
Not enough data
6.4
123
Monitoring
Not enough data
9.2
550
|
Verified
Not enough data
9.2
548
|
Verified
Not enough data
8.5
502
|
Verified
Not enough data
7.1
197
Management Tools
Not enough data
8.2
490
Not enough data
8.6
505
|
Verified
Not enough data
8.5
486
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Incident Management
Not enough data
7.5
95
Not enough data
7.4
95
Not enough data
7.6
94
Not enough data
7.2
94
Not enough data
7.2
94
Not enough data
7.3
93
Not enough data
7.5
92
Asset Inventory
Not enough data
8.9
1122
Not enough data
8.8
1113
Not enough data
7.7
1020
Not enough data
Feature Not Available
Not enough data
8.1
1047
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - IT Asset Management
Not enough data
7.3
226
Not enough data
7.2
223
Not enough data
7.4
221
Not enough data
7.1
218
Not enough data
7.1
217
Not enough data
7.0
219
Not enough data
7.0
217
Management
Not enough data
9.1
1077
Not enough data
8.7
1025
Not enough data
8.1
992
Not enough data
8.1
1017
Administration
9.0
338
9.2
1549
8.6
338
8.7
1508
8.3
315
7.8
1412
8.8
337
9.1
1545
8.7
317
8.9
1472
8.8
329
8.8
1506
Maintenance
8.8
326
9.1
1536
7.8
288
7.7
1326
Communication
7.7
313
7.9
1372
6.9
276
Feature Not Available
6.9
271
Feature Not Available
7.8
290
7.2
1299
Security
8.2
291
8.3
1340
8.4
295
8.4
1369
Device Support
7.7
301
7.6
1335
8.3
313
8.4
1405
8.3
310
8.4
1392
Performance
8.0
292
8.2
1461
Functionality
Not enough data
8.8
319
Not enough data
7.9
292
Not enough data
8.0
296
Not enough data
8.5
308
Performance
Not enough data
8.8
314
Not enough data
8.5
301
Not enough data
Feature Not Available
Not enough data
8.6
305
Agentic AI - PC Backup
Not enough data
7.2
89
Not enough data
7.1
89
Not enough data
6.9
88
Not enough data
7.0
88
Generative AI
Not enough data
Feature Not Available
Management and Discovery - IT Documentation
Not enough data
8.3
222
Not enough data
8.3
221
Not enough data
8.7
222
Operations - IT Documentation
Not enough data
8.3
219
Not enough data
8.7
220
Not enough data
8.3
222
Generative AI - Autonomous Endpoint Management
Not enough data
7.1
63
Not enough data
7.2
64
Not enough data
7.2
63
Monitoring and Management - Autonomous Endpoint Management
Not enough data
8.5
74
Not enough data
8.1
71
Not enough data
7.8
67
Not enough data
8.8
74
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
Not enough data
8.5
427
Operating System
Not enough data
9.1
473
Not enough data
8.0
465
Not enough data
8.2
451
Management
Not enough data
8.5
456
Not enough data
8.2
434
Not enough data
8.2
432
Not enough data
8.1
433
Not enough data
8.2
434
Security
Not enough data
8.5
441
Not enough data
8.5
438
Agentic AI - Mobile Device Management (MDM)
Not enough data
7.7
141
Not enough data
7.6
141
Not enough data
7.8
142
Not enough data
7.7
139
Not enough data
7.6
138
Not enough data
7.6
139
Not enough data
7.6
137
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
8.0
702
Platform
Not enough data
7.8
690
Not enough data
9.0
713
Not enough data
8.2
674
Not enough data
8.4
706
Not enough data
8.2
690
Security
Not enough data
8.6
705
Not enough data
9.1
718
Not enough data
7.6
663
Not enough data
8.6
688
Not enough data
8.1
668
Agentic AI - Enterprise IT Management
Not enough data
7.2
156
Not enough data
7.2
152
Not enough data
7.3
154
Not enough data
6.9
152
Not enough data
6.9
151
Not enough data
6.8
149
Not enough data
6.9
150
Administration
8.7
247
Not enough data
8.2
228
Not enough data
8.1
232
Not enough data
8.3
229
Not enough data
8.6
231
Not enough data
8.7
261
Not enough data
8.6
254
Not enough data
Platform
8.5
245
Not enough data
7.9
239
Not enough data
8.1
228
Not enough data
9.1
254
Not enough data
Security
7.7
201
Not enough data
8.2
221
Not enough data
8.2
216
Not enough data
Categories
Categories
Shared Categories
ISL Online and NinjaOne are categorized as Remote Support
Unique Categories
ISL Online is categorized as Remote Desktop
NinjaOne is categorized as Endpoint Management, Patch Management, Unified Endpoint Management (UEM), Enterprise IT Management, Mobile Device Management (MDM), PC Backup, Online Backup, Server Backup, IT Asset Management, Network Monitoring, Incident Management, IT Service Management (ITSM) Tools, Remote Monitoring & Management (RMM), Autonomous Endpoint Management (AEM), and IT Documentation
Reviews
Reviewers' Company Size
ISL Online
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
NinjaOne
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.6%
Computer & Network Security
14.3%
Consulting
9.9%
Computer Software
8.4%
Computer Networking
3.6%
Other
47.2%
Information Technology and Services
26.8%
Computer & Network Security
13.0%
Hospital & Health Care
4.3%
Manufacturing
3.9%
Construction
2.8%
Other
49.2%
Alternatives
Discussions
How do you use file sharing in a normal support session?
2 Comments
LL
When sharing files, you should first of all think about the security of the data contained in these files. Therefore, I want to share with you the article...Read more
How many remote users can I support with one license?
2 Comments
LR
depend on how many concurrent license you have; if you have only one you have to clone one assistence to support a new caseRead more
Do I need a WSUS Server to enable patch management on Windows devices?
6 Comments
JT
You can use WSUS to completely manage the distribution of Microsoft Update updates to https://basketballstars2.com computers on your network. Read more
How do I make a script to block all users on a PC from executive .MSI / .exe files?
2 Comments
PR
Make them regular users.
Do not make their accounts administrators.Read more
Do you provide the same level of functionality for MacOS as you do for Windows?
2 Comments
BA
Hey Sam,
We are an all Mac firm (as we work on Macs ourselves) and I can confirm they do support Macs well. Now, because of the Apple environment, they...Read more
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