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Compare ISL Online and Microsoft Quick Assist 
Featured Products
At a Glance
Market Segments
Small-Business (51.1% of reviews)
Small-Business (44.8% of reviews)
Entry-Level Pricing
$16.90
No pricing available
ISL Online
Star Rating
(544)4.6 out of 5
Market Segments
Small-Business (51.1% of reviews)
Pros & Cons
Entry-Level Pricing
$16.90
Free Trial is available
Browse all 5 pricing plansMicrosoft Quick Assist
Star Rating
(31)4.3 out of 5
Market Segments
Small-Business (44.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Microsoft Quick AssistSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that ISL Online excels in user-friendliness, with many praising its straightforward setup process. Users appreciate that there’s no need for clients to install any software, making it easy to support clients across various platforms like Windows, Android, and Apple.
- Users say Microsoft Quick Assist is incredibly convenient for quick tech support, highlighting its fast connectivity and ease of use. Many find that it allows for seamless screen sharing and file transfers with just a few clicks, which saves valuable time during troubleshooting.
- According to verified reviews, ISL Online stands out for its strong customer support, with users noting that it simplifies the integration process into their websites and enhances overall client interactions. This has made customer support much easier for many businesses.
- Reviewers mention that while Microsoft Quick Assist is user-friendly, it has a smaller feature set compared to ISL Online. Some users feel that it lacks certain advanced functionalities that are beneficial for more complex support scenarios.
- G2 reviewers highlight that ISL Online has a higher overall satisfaction rating, reflecting its ability to meet diverse user needs effectively. Users have noted that it covers all essential functions required for client support, making it a reliable choice for small businesses.
- Users report that while both products are easy to use, ISL Online has a slight edge in terms of comprehensive features like session recording and unattended access, which are crucial for businesses that require robust remote support capabilities.
Pricing
Entry-Level Pricing
ISL Online
Starter
$16.90
- 1 Licensed User
- 10 Managed Devices
- Mobile Device Support
Microsoft Quick Assist
No pricing availableFree Trial
ISL Online
Free Trial is available
Microsoft Quick Assist
No trial information availableRatings
Meets Requirements
8.9
457
8.8
19
Ease of Use
9.3
490
9.6
19
Ease of Setup
9.1
428
9.6
8
Ease of Admin
9.0
376
9.7
5
Quality of Support
9.1
422
9.0
16
Has the product been a good partner in doing business?
9.0
359
Not enough data
Product Direction (% positive)
9.3
457
8.7
18
Features by Category
Administration
9.0
339
Not enough data
8.6
338
Not enough data
8.3
315
Not enough data
8.8
337
Not enough data
8.7
317
Not enough data
8.8
329
Not enough data
Maintenance
8.8
326
Not enough data
7.8
288
Not enough data
Communication
7.7
313
Not enough data
6.9
276
Not enough data
6.9
271
Not enough data
7.8
290
Not enough data
Security
8.2
291
Not enough data
8.4
295
Not enough data
Device Support
7.7
301
Not enough data
8.3
313
Not enough data
8.3
310
Not enough data
Performance
8.0
292
Not enough data
Administration
8.7
247
9.4
15
8.2
228
8.1
14
8.1
232
8.4
15
8.3
229
8.5
14
8.6
231
7.4
13
8.7
261
7.6
15
8.6
254
7.4
15
Platform
8.5
245
6.4
14
7.9
239
6.8
12
8.1
228
8.0
15
9.1
254
9.6
17
Security
7.7
201
8.2
15
8.2
221
8.4
15
8.2
216
8.3
14
Categories
Categories
Shared Categories
ISL Online and Microsoft Quick Assist are categorized as Remote Desktop
Unique Categories
ISL Online is categorized as Remote Support
Microsoft Quick Assist has no unique categories
Reviews
Reviewers' Company Size
ISL Online
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Microsoft Quick Assist
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.5%
Computer & Network Security
14.3%
Consulting
9.9%
Computer Software
8.4%
Computer Networking
3.6%
Other
47.3%
Information Technology and Services
20.7%
Consulting
6.9%
Government Administration
6.9%
Writing and Editing
3.4%
Retail
3.4%
Other
58.6%
Alternatives
Discussions
How do you use file sharing in a normal support session?
2 Comments
LL
When sharing files, you should first of all think about the security of the data contained in these files. Therefore, I want to share with you the article...Read more
How many remote users can I support with one license?
2 Comments
LR
depend on how many concurrent license you have; if you have only one you have to clone one assistence to support a new caseRead more
Microsoft Quick Assist has no discussions with answers
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