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At a Glance
Market Segments
Small-Business (51.2% of reviews)
Mid-Market (41.6% of reviews)
Entry-Level Pricing
$16.90
Free 3 Agent / 5 Endpoints
ISL Online
Star Rating
(542)4.6 out of 5
Market Segments
Small-Business (51.2% of reviews)
Pros & Cons
Entry-Level Pricing
$16.90
Free Trial is available
Browse all 5 pricing plansLogMeIn Resolve
Star Rating
(441)4.4 out of 5
Market Segments
Mid-Market (41.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free 3 Agent / 5 Endpoints
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that GoTo Resolve excels in Device Management with a score of 9.6, making it a preferred choice for organizations needing robust control over their devices. In contrast, ISL Online, while still competent, scores slightly lower at 8.3, which may be a consideration for those prioritizing device oversight.
- Reviewers mention that GoTo Resolve's Remote Access feature is highly rated at 9.8, indicating a seamless experience for users needing to connect to devices remotely. ISL Online also offers remote access but with a lower score of 9.1, suggesting that GoTo Resolve may provide a more reliable experience in this area.
- G2 users highlight the Quality of Support for ISL Online, which scores 9.0, as a significant advantage, with many reviewers praising their responsive customer service. GoTo Resolve, while still respectable at 8.7, may not match the level of support that ISL Online users experience.
- Users on G2 report that GoTo Resolve's Session Recording feature is rated at 9.0, which is beneficial for training and compliance purposes. ISL Online's session recording, however, scores lower at 8.3, indicating that GoTo Resolve may offer a more comprehensive solution for those needing detailed session documentation.
- Reviewers mention that ISL Online shines in Ease of Use with a score of 9.3, making it particularly appealing for small businesses or users who may not be tech-savvy. GoTo Resolve, while still user-friendly at 9.0, may require a bit more technical knowledge to navigate effectively.
- Users say that GoTo Resolve's Multi-Monitor Support is rated at 8.5, which is beneficial for users who work with multiple screens. ISL Online, with a score of 8.7, is slightly better in this area, indicating that it may provide a more optimized experience for users with extensive multi-monitor setups.
Pricing
Entry-Level Pricing
ISL Online
Starter
$16.90
- 1 Licensed User
- 10 Managed Devices
- Mobile Device Support
LogMeIn Resolve
Free
Free
3 Agent / 5 Endpoints
Ideal For: Those that need device monitoring and behind-the-scenes troubleshooting.
- 3 Agents / 5 Endpoints
Free Trial
ISL Online
Free Trial is available
LogMeIn Resolve
Free Trial is available
Ratings
Meets Requirements
8.9
454
9.0
356
Ease of Use
9.3
487
9.0
357
Ease of Setup
9.1
425
8.9
189
Ease of Admin
9.0
373
8.9
176
Quality of Support
9.1
419
8.7
308
Has the product been a good partner in doing business?
9.0
357
8.7
166
Product Direction (% positive)
9.3
454
8.0
345
Features by Category
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
9.3
20
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring and Management
Not enough data
9.3
21
Not enough data
9.0
19
Not enough data
8.6
20
Not enough data
8.3
19
Not enough data
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Service Management
Not enough data
9.4
22
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scope
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.0
338
9.2
80
8.6
338
9.0
78
8.3
315
8.9
64
8.8
337
8.8
68
8.7
317
8.5
67
8.8
329
8.5
70
Maintenance
8.8
326
8.9
71
7.8
288
8.4
49
Communication
7.7
313
8.8
67
6.9
276
8.0
47
6.9
271
8.2
49
7.8
290
8.5
50
Security
8.2
291
8.7
52
8.4
295
8.4
52
Device Support
7.7
301
8.5
58
8.3
313
8.6
56
8.3
310
8.4
59
Performance
8.0
292
8.3
59
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.7
8
Incident Management
Not enough data
8.5
59
Not enough data
8.2
60
Not enough data
8.3
62
Not enough data
8.2
62
Not enough data
8.1
56
Reporting
Not enough data
8.3
73
Not enough data
8.2
72
Not enough data
8.4
58
Access & Usability
Not enough data
8.1
73
Not enough data
8.7
72
Not enough data
8.1
59
Not enough data
8.5
65
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
Not enough data
8.3
6
Operating System
Not enough data
9.2
6
Not enough data
8.7
5
Not enough data
8.1
6
Management
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
8.1
6
Not enough data
8.6
6
Security
Not enough data
8.6
6
Not enough data
9.2
6
Agentic AI - Mobile Device Management (MDM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.7
247
8.5
79
8.2
228
8.1
71
8.1
232
8.3
76
8.3
229
8.3
75
8.6
231
8.1
71
8.7
260
8.4
76
8.6
254
8.5
81
Platform
8.5
245
8.6
72
7.9
239
8.2
68
8.1
228
8.4
72
9.1
253
8.6
83
Security
7.7
201
7.7
60
8.2
221
8.4
76
8.2
216
8.4
70
Categories
Categories
Shared Categories
ISL Online and LogMeIn Resolve are categorized as Remote Support and Remote Desktop
Unique Categories
ISL Online has no unique categories
LogMeIn Resolve is categorized as Endpoint Management, Unified Endpoint Management (UEM), Antivirus, Mobile Device Management (MDM), Remote Monitoring & Management (RMM), Patch Management, and Service Desk
Reviews
Reviewers' Company Size
ISL Online
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LogMeIn Resolve
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.6%
Computer & Network Security
14.3%
Consulting
9.9%
Computer Software
8.4%
Computer Networking
3.6%
Other
47.0%
Information Technology and Services
22.6%
Computer Software
10.7%
Hospital & Health Care
7.1%
Construction
3.4%
Computer & Network Security
3.4%
Other
52.7%
Discussions
How do you use file sharing in a normal support session?
2 Comments
LL
When sharing files, you should first of all think about the security of the data contained in these files. Therefore, I want to share with you the article...Read more
How many remote users can I support with one license?
2 Comments
LR
depend on how many concurrent license you have; if you have only one you have to clone one assistence to support a new caseRead more
How do I use GoToAssist remote?
1 Comment
JD
GoToAssist is very practical and gives you options: you can download the agent and install it administratively in a planned way, or, you can create a remote...Read more
LogMeIn Resolve has no more discussions with answers
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