Compare Invoca and Sprinklr Service 
At a Glance
Market Segments
Small-Business (38.6% of reviews)
Enterprise (42.7% of reviews)
Entry-Level Pricing
No pricing available
$4,200.00 1 User Per Year
Invoca
Star Rating
(966)4.5 out of 5
Market Segments
Small-Business (38.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about InvocaSprinklr Service
Star Rating
(728)4.3 out of 5
Market Segments
Enterprise (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
$4,200.00 1 User Per Year
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Invoca excels in conversation intelligence, with users praising its ability to analyze and transcribe calls effectively. Reviewers appreciate how it links marketing activities to actual customer conversations, providing deeper insights than just tracking clicks or impressions.
- Users say that Sprinklr Service offers a simple and intuitive setup, making it easy for teams to get started. Many find the platform's ability to manage client interactions across multiple social media channels particularly useful, as it consolidates information in one place.
- Reviewers mention that Invoca's quality of support is notably high, with a score that reflects its responsiveness and helpfulness. Users have highlighted the platform's ability to provide real-time assistance, which enhances their overall experience.
- According to verified reviews, Sprinklr Service shines in its agent management capabilities, allowing users to engage directly with clients and manage queues effectively. This feature is particularly beneficial for teams handling high volumes of customer interactions.
- G2 reviewers report that Invoca's call recording and analysis features are standout elements, with users noting the platform's effectiveness in scoring calls and providing actionable insights. This functionality is crucial for teams looking to improve their sales and marketing strategies.
- Users say that while Sprinklr Service has a solid feedback process, it sometimes lacks the depth of analytics that Invoca provides. Reviewers have expressed a desire for more robust reporting features to better understand customer interactions and outcomes.
Pricing
Entry-Level Pricing
Invoca
No pricing availableSprinklr Service
Digital + Voice Package- Service 2
$4,200.00
1 User Per Year
Voice, live chat & messaging:
Provide seamless
experiences across 30+ digital channels and robust
support on Voice. Use AI and automation to increase selfservice, improve agent productivity and boost customer
satisfaction
- Live chat, SMS, Email
- Inbound/Outbound Voice
- Proactive Prompts
Free Trial
Invoca
Free Trial is available
Sprinklr Service
Free Trial is available
Ratings
Meets Requirements
8.8
820
8.5
594
Ease of Use
8.4
820
8.3
612
Ease of Setup
8.0
555
7.9
453
Ease of Admin
8.3
537
8.1
237
Quality of Support
9.1
807
8.1
573
Has the product been a good partner in doing business?
9.2
541
8.6
238
Product Direction (% positive)
8.8
805
8.7
600
Features by Category
Ticket and Case Management
Not enough data
8.6
69
|
Verified
Not enough data
8.5
71
|
Verified
Not enough data
8.6
73
|
Verified
Not enough data
7.9
69
|
Verified
Not enough data
8.0
64
|
Verified
Not enough data
8.3
69
|
Verified
Not enough data
8.3
67
|
Verified
Not enough data
8.2
70
|
Verified
Generative AI
Not enough data
7.4
45
Not enough data
7.0
46
Agentic AI - Help Desk
Not enough data
6.9
18
Not enough data
6.9
18
Not enough data
7.1
18
Communication Channels
Not enough data
8.1
63
|
Verified
Not enough data
8.1
64
|
Verified
Not enough data
7.8
68
|
Verified
Not enough data
8.9
67
|
Verified
Not enough data
7.0
59
Platform
Not enough data
7.6
72
|
Verified
Not enough data
7.8
140
|
Verified
Not enough data
8.6
79
|
Verified
Not enough data
8.2
76
|
Verified
Not enough data
8.9
84
|
Verified
Not enough data
8.9
85
|
Verified
Administration
Not enough data
8.6
50
Not enough data
8.4
47
Not enough data
8.4
47
Knowledge Management
Not enough data
8.4
48
Not enough data
8.3
47
Not enough data
8.7
52
Compliance
Not enough data
8.3
48
Not enough data
8.5
48
Not enough data
8.5
45
Not enough data
8.3
44
Customer Support
Not enough data
8.0
46
Not enough data
8.1
44
Not enough data
7.9
45
Data Security
Not enough data
8.4
45
Not enough data
8.4
45
Not enough data
8.6
48
Not enough data
8.6
47
Administration
Not enough data
8.5
45
Not enough data
8.6
44
Not enough data
8.6
45
Generative AI
Not enough data
7.3
41
Call Analytics
9.0
95
5.7
33
8.5
79
6.0
35
8.6
90
5.6
31
8.3
76
6.1
31
Artificial Intelligence - Conversation Intelligence
8.4
71
6.3
34
8.0
80
5.8
31
Not enough data
Not enough data
Generative AI
8.2
22
6.3
30
Agentic AI - Conversation Intelligence
6.8
12
5.9
11
6.5
12
6.7
11
7.7
11
6.1
11
7.6
11
6.4
11
7.1
11
6.4
11
6.8
11
6.7
12
7.6
12
6.8
12
Quality Assurance
8.9
41
8.2
51
8.7
39
7.9
50
8.8
47
8.4
51
Engagement
8.9
43
8.1
51
8.7
46
8.0
50
8.9
43
7.7
48
Performance
8.9
42
7.9
49
9.1
41
8.3
46
Generative AI
8.2
18
6.9
42
8.6
18
7.2
41
Channels
Not enough data
6.9
142
Not enough data
8.4
145
Not enough data
7.9
138
Not enough data
7.5
140
Not enough data
7.6
135
Generative AI
Not enough data
6.6
113
Functions
Not enough data
7.5
139
Not enough data
7.6
132
Not enough data
7.3
134
Not enough data
7.3
132
Not enough data
6.8
131
Not enough data
7.1
135
Not enough data
7.6
128
Not enough data
8.0
129
Agentic AI - Contact Center
Not enough data
5.9
22
Not enough data
6.7
22
Not enough data
6.2
22
Not enough data
6.5
22
Administrative
Not enough data
7.8
130
Not enough data
7.8
130
Not enough data
8.4
144
Not enough data
7.8
131
Not enough data
7.9
142
Attribution Modeling
8.9
33
Not enough data
8.4
32
Not enough data
8.1
31
Not enough data
7.9
32
Not enough data
8.8
35
Not enough data
8.2
35
Not enough data
Agentic AI - Attribution
6.3
8
Not enough data
7.3
8
Not enough data
6.3
8
Not enough data
6.0
8
Not enough data
Marketing
8.9
25
Not enough data
9.2
27
Not enough data
9.1
35
Not enough data
9.0
37
Not enough data
Reporting
8.8
39
Not enough data
8.3
36
Not enough data
8.2
38
Not enough data
Responses
Not enough data
8.5
57
Not enough data
8.5
57
Not enough data
8.5
57
Not enough data
8.6
55
Not enough data
8.3
53
Platform
Not enough data
8.5
54
Not enough data
8.4
56
Not enough data
8.5
56
Not enough data
8.7
56
Not enough data
8.1
51
Not enough data
8.4
56
Not enough data
8.2
53
Generative AI
Not enough data
7.9
38
Not enough data
7.8
37
Workforce Management
Not enough data
9.0
33
Not enough data
8.2
33
Not enough data
8.1
34
Not enough data
8.1
33
Not enough data
8.1
32
Administration
Not enough data
7.8
36
Not enough data
8.7
35
Not enough data
8.6
36
Not enough data
8.1
33
Not enough data
8.1
35
Generative AI
Not enough data
7.8
74
Not enough data
7.4
72
Not enough data
7.2
72
Communication
Not enough data
7.9
101
|
Verified
Not enough data
8.3
111
|
Verified
Not enough data
7.6
98
Not enough data
8.3
101
Not enough data
7.3
95
Internal Use
Not enough data
7.8
140
|
Verified
Not enough data
8.1
108
|
Verified
Not enough data
7.9
101
Not enough data
8.4
101
Not enough data
8.0
102
|
Verified
Not enough data
8.1
108
|
Verified
Generative AI
Not enough data
7.5
41
Self-Service Experience
Not enough data
8.0
53
Not enough data
7.6
54
Not enough data
7.3
53
Not enough data
8.1
51
Not enough data
7.6
52
Self-Service Platform
Not enough data
8.1
53
Not enough data
7.8
52
Not enough data
7.5
54
Not enough data
7.7
54
Agentic AI - Customer Self-Service
Not enough data
6.5
8
Not enough data
7.1
8
Not enough data
8.1
8
Not enough data
7.3
8
Not enough data
7.5
8
Not enough data
7.9
8
Not enough data
7.3
8
Generative AI
Not enough data
6.9(won by default)
228
Not enough data
6.8(won by default)
223
Process
Not enough data
8.3(won by default)
313
Not enough data
7.7(won by default)
309
Not enough data
8.2(won by default)
310
Channels
Not enough data
7.3(won by default)
284
Not enough data
8.8(won by default)
333
Not enough data
7.2(won by default)
276
Not enough data
6.6(won by default)
263
Not enough data
7.5(won by default)
272
Insight
Not enough data
7.7(won by default)
294
Not enough data
8.3(won by default)
318
Not enough data
7.9(won by default)
286
Not enough data
7.6(won by default)
283
Generative AI
8.5
8
7.8
12
Generative AI
Not enough data
7.1
103
Not enough data
7.0
103
Conversational AI - Conversational Commerce Platforms
Not enough data
5.6
31
Not enough data
6.2
31
Not enough data
6.0
31
Not enough data
5.3
30
Not enough data
5.8
30
Platform integration - Conversational Commerce Platforms
Not enough data
5.8
30
Not enough data
5.6
30
Not enough data
5.7
30
Not enough data
5.9
29
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
7.2
29
Not enough data
7.1
29
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
8.8
302
Not enough data
9.2
329
Not enough data
8.5
200
Not enough data
Tracking
8.7
310
Not enough data
8.9
319
Not enough data
8.7
282
Not enough data
Analytics
9.0
338
Not enough data
9.2
315
Not enough data
8.6
317
Not enough data
8.7
161
Not enough data
Call Routing
8.7
253
Not enough data
8.7
195
Not enough data
8.3
163
Not enough data
Administration
8.5
139
Not enough data
9.1
165
Not enough data
9.2
191
Not enough data
Agentic AI - Inbound Call Tracking
7.8
20
Not enough data
8.5
19
Not enough data
7.5
19
Not enough data
Marketing Operations
8.4
50
Not enough data
9.1
57
Not enough data
8.8
51
Not enough data
9.1
58
Not enough data
8.1
47
Not enough data
7.8
45
Not enough data
Campaign Activity
8.8
59
Not enough data
8.7
64
Not enough data
8.4
52
Not enough data
8.7
56
Not enough data
8.8
51
Not enough data
7.9
49
Not enough data
Agentic AI - Marketing Analytics
6.5
14
Not enough data
7.4
14
Not enough data
6.7
13
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Invoca and Sprinklr Service are categorized as Conversation Intelligence, Speech Analytics, and Contact Center Quality Assurance
Unique Categories
Reviews
Reviewers' Company Size
Invoca
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sprinklr Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
27.0%
Hospital & Health Care
9.0%
Financial Services
5.6%
Telecommunications
5.4%
Internet
5.3%
Other
47.6%
Consumer Services
10.9%
Marketing and Advertising
10.3%
Information Technology and Services
5.3%
Financial Services
5.1%
Food & Beverages
3.9%
Other
64.5%
Alternatives
Discussions
How granular are call attribution analytics?
2 Comments
Official Response from Invoca
Invoca captures any data from the website (e.g. URL query string parameters, first-party cookie values, HTML elements) and attribute this data to the...Read more
How do you insure your customers data safety from your employees at invoca ?
2 Comments
MD
Invoca does not capture or store any credit card or billing information. Additionally, we have had no problems with security in over 2 years of extensive...Read more
Is the solution HIPAA, PCI, or GDPR compliant, and what compromises will I need to make?
2 Comments
Official Response from Invoca
Yes, Invoca takes data security and customer privacy very seriously. For healthcare Invoca is HIPAA compliant and will sign a BAA. In addition, Invoca is...Read more
Does anyone have experience with Sprinklr sentiment analysis
1 Comment
AS
Yes available under the module social listening.Read more
Sprinklr Service has no more discussions with answers
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