# Invoca vs JustCall Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Invoca excels in **conversation intelligence** , with users appreciating its ability to analyze and transcribe calls effectively. Many highlight how it links marketing activities to actual customer conversations, providing valuable insights that go beyond simple tracking.
- **Users say** JustCall shines in **streamlining communication** , making it easy to manage calls and messages in one place. Reviewers often mention how this feature saves time and helps them stay organized, which is crucial for customer-facing roles.
- **According to verified reviews** , Invoca has a higher overall satisfaction score, particularly in **quality of support**. Users commend the platform for its responsive customer service, which they find helpful in resolving issues quickly.
- **Reviewers mention** that JustCall is very user-friendly, with many stating that they can navigate the platform without needing extensive training. This ease of use is a significant advantage for teams looking to onboard new members quickly.
- **G2 reviewers highlight** Invoca's strong capabilities in **call attribution** and analysis, which are particularly beneficial for marketing and sales teams. Users appreciate how it provides real visibility into call outcomes, helping them refine their strategies.
- **Users report** that while JustCall is effective for small businesses, it may not offer the same depth of features as Invoca, particularly in areas like **machine learning** and **call analysis**. This can be a consideration for businesses looking for more advanced analytics capabilities.



| | Invoca | JustCall | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 967 | 2,383 | 
| **Largest Market Segment** | Small-Business (38.6% of reviews) | Small-Business (61.1% of reviews) | 
| **Entry Level Price** | No pricing available | $29.00 2 - User/Month (Billed Annually) | 

---
## Top Pros & Cons

### Invoca

Pros:
- Helpful (28 reviews)
- Ease of Use (25 reviews)

Cons:
- Learning Curve (9 reviews)
- Missing Features (9 reviews)

### JustCall

Pros:
- Ease of Use (853 reviews)
- Features (528 reviews)

Cons:
- Call Issues (466 reviews)
- Call Functionality (324 reviews)

---
## Ratings Comparison
| Rating | Invoca | JustCall | 
|---|---|---|
  | **Meets Requirements** | 8.8 (821 reviews) | 8.6 (2154 reviews) | 
  | **Ease of Use** | 8.4 (821 reviews) | 8.8 (2202 reviews) | 
  | **Ease of Setup** | 8.0 (556 reviews) | 8.7 (1928 reviews) | 
  | **Ease of Admin** | 8.3 (537 reviews) | 8.6 (732 reviews) | 
  | **Quality of Support** | 9.1 (808 reviews) | 8.3 (1996 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (541 reviews) | 8.6 (731 reviews) | 
  | **Product Direction (% positive)** | 8.8 (804 reviews) | 8.7 (2143 reviews) | 

---
## Pricing

### Invoca

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### JustCall

#### Entry-Level Pricing

Plan: Team

Price: $29.00 2 - User/Month (Billed Annually)

Description: Business phone system with CRM integrations

Key Features:
- Local number in 70+ countries
- Unlimited inbound minutes
- Unlimited outbound minutes

[Browse all 8 editions](https://www.g2.com/products/saas-labs-justcall/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Invoca** | N/A | N/A |
| **JustCall** | 7.7/10 | 320 |

#### Ticket and Case Management

| Feature | Invoca | JustCall | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.1 (150 reviews) | 
| **Ticket response user experience** | Not enough data | 8.0 (150 reviews) | 
| **Workflow** | Not enough data | 7.9 (145 reviews) | 
| **Response Automation** | Not enough data | 7.6 (146 reviews) | 
| **SLA Management** | Not enough data | 7.5 (135 reviews) | 
| **Attachments/Screencasts** | Not enough data | 8.0 (140 reviews) | 
| **Ticket Collaboration** | Not enough data | 7.6 (133 reviews) | 
| **Customer and Contacts Database** | Not enough data | 8.0 (143 reviews) | 

#### Generative AI

| Feature | Invoca | JustCall | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (105 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (36 reviews) | 

#### Agentic AI - Help Desk

| Feature | Invoca | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (10 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.2 (10 reviews) | 
| **Proactive Assistance** | Not enough data | 7.3 (10 reviews) | 

#### Communication Channels

| Feature | Invoca | JustCall | 
|---|---|---|
| **Customer Portal** | Not enough data | 7.7 (135 reviews) | 
| **Email to Case** | Not enough data | 7.7 (132 reviews) | 
| **Chat/Live Support** | Not enough data | 7.9 (142 reviews) | 
| **Social Integration** | Not enough data | 7.2 (129 reviews) | 
| **Voice** | Not enough data | 8.5 (141 reviews) | 

#### Platform

| Feature | Invoca | JustCall | 
|---|---|---|
| **Mobile User Support** | Not enough data | 7.9 (145 reviews) | 
| **Customization ** | Not enough data | 7.8 (286 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.4 (149 reviews) | 
| **Integration** | Not enough data | 8.3 (150 reviews) | 
| **Reporting** | Not enough data | 8.1 (148 reviews) | 
| **Dashboards** | Not enough data | 8.4 (148 reviews) | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Invoca** | N/A | N/A |
| **JustCall** | 7.7/10 | 61 |

#### Lead Facilitation

| Feature | Invoca | JustCall | 
|---|---|---|
| **Customer-facing Chatbot** | Not enough data | Feature Not Available | 
| **Lead Qualification** | Not enough data | Feature Not Available | 
| **Lead Follow-up** | Not enough data | 7.5 (54 reviews) | 
| **Meeting Scheduling ** | Not enough data | 7.9 (56 reviews) | 

#### Organization

| Feature | Invoca | JustCall | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | Feature Not Available | 
| **Data Entry** | Not enough data | Feature Not Available | 
| **Integrations / APIs** | Not enough data | Feature Not Available | 

#### Performance Analysis

| Feature | Invoca | JustCall | 
|---|---|---|
| **Coaching ** | Not enough data | 7.8 (55 reviews) | 
| **Peformance Tracking** | Not enough data | 8.0 (56 reviews) | 

#### Sales Analysis

| Feature | Invoca | JustCall | 
|---|---|---|
| **ROI Forecasting ** | Not enough data | Feature Not Available | 
| **Sales Forecasting ** | Not enough data | Feature Not Available | 

#### Generative AI

| Feature | Invoca | JustCall | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (56 reviews) | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Agentic AI - AI Sales Assistant

| Feature | Invoca | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (12 reviews) | 
| **Multi-step Planning** | Not enough data | 7.0 (11 reviews) | 
| **Cross-system Integration** | Not enough data | 6.5 (10 reviews) | 
| **Adaptive Learning** | Not enough data | 7.9 (13 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.4 (12 reviews) | 
| **Proactive Assistance** | Not enough data | 7.1 (13 reviews) | 
| **Decision Making** | Not enough data | 8.2 (11 reviews) | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Invoca** | N/A | N/A |
| **JustCall** | 8.5/10 | 627 |

#### Dialing Options

| Feature | Invoca | JustCall | 
|---|---|---|
| **Preview Dialing** | Not enough data | 8.4 (576 reviews) | 
| **Progressive Dialing** | Not enough data | 8.5 (572 reviews) ✓ Verified | 
| **Predictive Dialing** | Not enough data | 8.5 (9 reviews) | 

#### Agent Tools

| Feature | Invoca | JustCall | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | 7.9 (540 reviews) ✓ Verified | 
| **Callback Scheduling ** | Not enough data | 8.1 (561 reviews) ✓ Verified | 
| **Call Recording ** | Not enough data | 9.0 (582 reviews) ✓ Verified | 

#### Automation

| Feature | Invoca | JustCall | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | 8.1 (544 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | Not enough data | 8.1 (542 reviews) ✓ Verified | 
| **Call Scrubbing** | Not enough data | 8.0 (544 reviews) ✓ Verified | 

#### Agentic AI - Auto Dialer

| Feature | Invoca | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.6 (11 reviews) | 
| **Cross-system Integration** | Not enough data | 8.8 (14 reviews) | 

#### AI Capabilities - Auto Dialer

| Feature | Invoca | JustCall | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | 8.1 (9 reviews) | 
| **Compliance Monitoring** | Not enough data | 9.4 (8 reviews) | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | 9.4 (8 reviews) | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Invoca** | 7.8/10 | 107 |
| **JustCall** | 7.9/10 | 58 |

#### Call Analytics

| Feature | Invoca | JustCall | 
|---|---|---|
| **Call Recording** | 9.0 (95 reviews) | 8.7 (54 reviews) | 
| **Machine Learning** | 8.5 (79 reviews) | 7.9 (53 reviews) | 
| **Call Analysis** | 8.6 (91 reviews) | 8.0 (52 reviews) | 
| **Lead Qualification** | 8.4 (77 reviews) | 8.1 (53 reviews) | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Invoca | JustCall | 
|---|---|---|
| **Customer Scoring** | 8.4 (72 reviews) | 8.1 (53 reviews) | 
| **Speech-to-Text** | 8.0 (81 reviews) | 8.2 (53 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Invoca | JustCall | 
|---|---|---|
| **AI Text Summarization** | 8.2 (22 reviews) | Feature Not Available | 

#### Agentic AI - Conversation Intelligence

| Feature | Invoca | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | 6.8 (12 reviews) | 7.7 (5 reviews) | 
| **Multi-step Planning** | 6.5 (12 reviews) | 7.7 (5 reviews) | 
| **Cross-system Integration** | 7.7 (11 reviews) | 7.8 (6 reviews) | 
| **Adaptive Learning** | 7.6 (11 reviews) | 8.0 (5 reviews) | 
| **Natural Language Interaction** | 7.1 (11 reviews) | 7.0 (5 reviews) | 
| **Proactive Assistance** | 6.8 (11 reviews) | 7.3 (5 reviews) | 
| **Decision Making** | 7.6 (12 reviews) | 8.1 (6 reviews) | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Invoca** | N/A | N/A |
| **JustCall** | 8.0/10 | 365 |

#### Text Messaging

| Feature | Invoca | JustCall | 
|---|---|---|
| **Bulk SMS** | Not enough data | 8.4 (321 reviews) | 
| **Two-Way Text Messaging** | Not enough data | 8.7 (335 reviews) | 
| **Text Scheduler** | Not enough data | 8.4 (327 reviews) | 
| **Automatic Replies** | Not enough data | 8.0 (311 reviews) | 
| **Automatic URL Shortening** | Not enough data | 7.2 (302 reviews) | 
| **MMS Marketing** | Not enough data | 8.0 (319 reviews) | 
| **Personalization** | Not enough data | 8.1 (314 reviews) | 
| **Transactional SMS** | Not enough data | 8.3 (320 reviews) | 

#### SMS Platform

| Feature | Invoca | JustCall | 
|---|---|---|
| **Reporting** | Not enough data | 8.0 (312 reviews) | 
| **Automation** | Not enough data | 8.2 (318 reviews) | 
| **White Label** | Not enough data | 7.2 (309 reviews) | 
| **Text-to-Landline** | Not enough data | 7.1 (307 reviews) | 
| **Short Codes** | Not enough data | 7.2 (295 reviews) | 
| **API Integration** | Not enough data | 8.1 (306 reviews) | 

#### Agentic AI - SMS Marketing

| Feature | Invoca | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.2 (11 reviews) | 
| **Multi-step Planning** | Not enough data | 8.5 (12 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (12 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.8 (12 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (12 reviews) | 
| **Decision Making** | Not enough data | 7.6 (12 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Invoca** | N/A | N/A |
| **JustCall** | 7.7/10 | 383 |

#### Channels

| Feature | Invoca | JustCall | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.0 (351 reviews) | 
| **Open Listening** | Not enough data | 7.8 (351 reviews) | 
| **Physical Media** | Not enough data | 6.9 (352 reviews) | 

#### Design

| Feature | Invoca | JustCall | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 7.8 (352 reviews) | 
| **Create Content** | Not enough data | 7.3 (358 reviews) | 
| **Personalization** | Not enough data | 8.1 (365 reviews) | 
| **Inbound Identification** | Not enough data | 8.1 (358 reviews) | 
| **Regulatory Compliance** | Not enough data | 8.3 (352 reviews) | 

#### Generative AI

| Feature | Invoca | JustCall | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (139 reviews) | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Invoca** | 8.8/10 | 48 |
| **JustCall** | 8.0/10 | 71 |

#### Quality Assurance

| Feature | Invoca | JustCall | 
|---|---|---|
| **Evaluation** | 8.9 (41 reviews) | 8.0 (67 reviews) | 
| **Calibration** | 8.7 (39 reviews) | 7.9 (62 reviews) | 
| **Reports** | 8.8 (47 reviews) | 8.0 (60 reviews) | 

#### Engagement

| Feature | Invoca | JustCall | 
|---|---|---|
| **Feedback** | 8.9 (43 reviews) | 8.0 (65 reviews) | 
| **Dashboards** | 8.7 (46 reviews) | 8.1 (68 reviews) | 
| **Training** | 8.9 (43 reviews) | 7.5 (63 reviews) | 

#### Performance

| Feature | Invoca | JustCall | 
|---|---|---|
| **Integrations** | 8.9 (42 reviews) | 8.7 (66 reviews) | 
| **Compliance** | 9.1 (41 reviews) | 8.6 (63 reviews) | 

#### Generative AI

| Feature | Invoca | JustCall | 
|---|---|---|
| **AI Text Generation** | 8.2 (18 reviews) | 7.5 (63 reviews) | 
| **AI Text Summarization** | 8.6 (18 reviews) | 7.7 (60 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Invoca** | N/A | N/A |
| **JustCall** | 8.0/10 | 585 |

#### Channels

| Feature | Invoca | JustCall | 
|---|---|---|
| **Voice** | Not enough data | 8.7 (503 reviews) ✓ Verified | 
| **Social** | Not enough data | 7.4 (454 reviews) | 
| **Web Chat** | Not enough data | 7.6 (436 reviews) | 
| **Mobile SMS** | Not enough data | 8.4 (494 reviews) ✓ Verified | 
| **Email** | Not enough data | Feature Not Available | 

#### Generative AI

| Feature | Invoca | JustCall | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Feature Not Available | 

#### Functions

| Feature | Invoca | JustCall | 
|---|---|---|
| **Session Routing** | Not enough data | 8.1 (493 reviews) ✓ Verified | 
| **Session Queuing** | Not enough data | 8.1 (478 reviews) ✓ Verified | 
| **Concurrent Calling** | Not enough data | 8.0 (485 reviews) ✓ Verified | 
| **Speech Analytics** | Not enough data | 7.9 (415 reviews) | 
| **Auto Dialer** | Not enough data | 8.0 (450 reviews) ✓ Verified | 
| **IVR** | Not enough data | 8.2 (463 reviews) ✓ Verified | 
| **Inbound Screen Pop** | Not enough data | 8.0 (446 reviews) ✓ Verified | 
| **Persistent Data** | Not enough data | 8.0 (445 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | Invoca | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 8.6 (7 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.2 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 7.5 (6 reviews) | 

#### Administrative

| Feature | Invoca | JustCall | 
|---|---|---|
| **Session Summary Notes** | Not enough data | 8.3 (483 reviews) ✓ Verified | 
| **Administrator Access** | Not enough data | 8.4 (484 reviews) ✓ Verified | 
| **Reporting & Dashboards** | Not enough data | 8.4 (520 reviews) ✓ Verified | 
| **Session Recording** | Not enough data | 8.7 (459 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | Not enough data | 7.9 (463 reviews) | 

### Attribution

| Product | Score | Reviews |
|---|---|---|
| **Invoca** | 8.1/10 | 46 |
| **JustCall** | N/A | N/A |

#### Attribution Modeling

| Feature | Invoca | JustCall | 
|---|---|---|
| **Single-Touch Attribution** | 9.0 (34 reviews) | Not enough data | 
| **Multi-Touch Attribution** | 8.4 (32 reviews) | Not enough data | 
| **Algorithmic Attribution** | 8.1 (31 reviews) | Not enough data | 
| **Cross-Device Attribution** | 7.9 (32 reviews) | Not enough data | 
| **Offline Attribution** | 8.8 (35 reviews) | Not enough data | 
| **Custom Attribution** | 8.2 (35 reviews) | Not enough data | 

#### Agentic AI - Attribution

| Feature | Invoca | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | 6.3 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 7.3 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.3 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 6.0 (8 reviews) | Not enough data | 

#### Marketing

| Feature | Invoca | JustCall | 
|---|---|---|
| **B2B Attribution** | 8.9 (26 reviews) | Not enough data | 
| **B2C Attribution** | 9.2 (27 reviews) | Not enough data | 
| **Marketing Channels** | 9.2 (36 reviews) | Not enough data | 
| **Integrations** | 9.0 (38 reviews) | Not enough data | 

#### Reporting

| Feature | Invoca | JustCall | 
|---|---|---|
| **Dashboards** | 8.8 (40 reviews) | Not enough data | 
| **Data Visualizations** | 8.3 (37 reviews) | Not enough data | 
| **Custom Reporting** | 8.3 (39 reviews) | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Invoca** | N/A | N/A |
| **JustCall** | N/A | N/A |

#### Responses

| Feature | Invoca | JustCall | 
|---|---|---|
| **Personalization** | Not enough data | 7.8 (33 reviews) | 
| **Route To Human** | Not enough data | 8.0 (32 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | 8.4 (32 reviews) | 

#### Automation - AI Agents

| Feature | Invoca | JustCall | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Feature Not Available | 
| **Customer Interaction Automation** | Not enough data | 7.5 (31 reviews) | 
| **Lead Generation** | Not enough data | 7.2 (30 reviews) | 
| **Document Processing** | Not enough data | Feature Not Available | 
| **Feedback Collection** | Not enough data | 7.6 (31 reviews) | 

#### Platform

| Feature | Invoca | JustCall | 
|---|---|---|
| **Conversation Editor** | Not enough data | 7.9 (32 reviews) | 
| **Integration** | Not enough data | 8.3 (33 reviews) | 
| **Human-In-The-Loop** | Not enough data | 7.9 (33 reviews) | 

#### Autonomy -  AI Agents

| Feature | Invoca | JustCall | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 7.6 (30 reviews) | 
| **Adaptive Responses** | Not enough data | Feature Not Available | 
| **Task Execution** | Not enough data | 7.5 (32 reviews) | 
| **Problem Solving** | Not enough data | 7.7 (31 reviews) | 

#### Generative AI

| Feature | Invoca | JustCall | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.6 (31 reviews) | 
| **AI Text Summarization** | Not enough data | 7.3 (32 reviews) | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Invoca** | N/A | N/A |
| **JustCall** | 8.0/10 | 106 |

#### Workforce Management

| Feature | Invoca | JustCall | 
|---|---|---|
| **Agent Availability** | Not enough data | 8.4 (87 reviews) | 
| **Skills Management** | Not enough data | 8.0 (84 reviews) | 
| **Shift Scheduling** | Not enough data | 7.8 (88 reviews) | 
| **Agent Self-Service** | Not enough data | 7.6 (83 reviews) | 
| **Mobile Access** | Not enough data | 8.3 (91 reviews) | 

#### Administration

| Feature | Invoca | JustCall | 
|---|---|---|
| **Automation** | Not enough data | 7.9 (84 reviews) | 
| **Performance Analysis** | Not enough data | 8.1 (86 reviews) | 
| **Dashboards** | Not enough data | 8.4 (88 reviews) | 
| **Forecasting** | Not enough data | 7.6 (78 reviews) | 
| **Intraday Management** | Not enough data | 7.9 (89 reviews) | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Invoca** | N/A | N/A |
| **JustCall** | 8.1/10 | 306 |

#### Platform

| Feature | Invoca | JustCall | 
|---|---|---|
| **Omnichannel** | Not enough data | 7.4 (282 reviews) | 
| **Mobile Access** | Not enough data | 8.2 (287 reviews) | 
| **Queue Management** | Not enough data | 7.9 (291 reviews) | 
| **Call Routing** | Not enough data | 8.3 (295 reviews) | 
| **Call Back** | Not enough data | 8.1 (289 reviews) | 
| **IVR** | Not enough data | 7.8 (282 reviews) | 
| **Automatic Call Distribution** | Not enough data | 8.1 (284 reviews) | 

#### Generative AI

| Feature | Invoca | JustCall | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 6.9 (99 reviews) | 

#### Workforce Management

| Feature | Invoca | JustCall | 
|---|---|---|
| **Call Monitoring** | Not enough data | 8.5 (284 reviews) | 
| **Performance Evaluation** | Not enough data | 8.4 (285 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Invoca | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (8 reviews) | 
| **Cross-system Integration** | Not enough data | 8.5 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (8 reviews) | 
| **Proactive Assistance** | Not enough data | 7.9 (8 reviews) | 

#### Administrative

| Feature | Invoca | JustCall | 
|---|---|---|
| **Call Recording** | Not enough data | 8.8 (292 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.4 (290 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Invoca** | N/A | N/A |
| **JustCall** | 7.9/10 | 321 |

#### Generative AI

| Feature | Invoca | JustCall | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (35 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (36 reviews) | 
| **AI Text-to-Speech** | Not enough data | 7.6 (35 reviews) | 

#### Communication

| Feature | Invoca | JustCall | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 8.0 (201 reviews) | 
| **Notifications** | Not enough data | 8.2 (203 reviews) | 
| **Targeted Emails** | Not enough data | 7.7 (191 reviews) | 
| **In-App Messaging** | Not enough data | 8.1 (191 reviews) | 
| **Co-Browsing** | Not enough data | 7.5 (193 reviews) | 

####  Internal Use

| Feature | Invoca | JustCall | 
|---|---|---|
| **Customization ** | Not enough data | 7.8 (286 reviews) | 
| **Conversation Archiving** | Not enough data | 8.0 (198 reviews) | 
| **Lead Development** | Not enough data | 7.9 (194 reviews) | 
| **Knowledge Base** | Not enough data | 7.9 (190 reviews) | 
| **Team Inbox ** | Not enough data | 8.2 (195 reviews) | 
| **Customer Profiles** | Not enough data | 8.2 (196 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Invoca** | N/A | N/A |
| **JustCall** | 8.0/10 | 180 |

#### Generative AI

| Feature | Invoca | JustCall | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.2 (36 reviews) | 

#### Self-Service Experience

| Feature | Invoca | JustCall | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.2 (165 reviews) | 
| **Searchable Articles** | Not enough data | 7.9 (170 reviews) | 
| **Community Forums** | Not enough data | Feature Not Available | 
| **Mobile Optimization** | Not enough data | Feature Not Available | 
| **Personalization** | Not enough data | 8.3 (165 reviews) | 

#### Self-Service Platform

| Feature | Invoca | JustCall | 
|---|---|---|
| **Branding** | Not enough data | 7.9 (167 reviews) | 
| **Automation** | Not enough data | 8.1 (166 reviews) | 
| **Artificial Intelligence** | Not enough data | 7.4 (165 reviews) | 
| **Integrations** | Not enough data | 8.5 (166 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Invoca | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Invoca** | 8.5/10 | 8 |
| **JustCall** | 8.2/10 | 56 |

#### Generative AI

| Feature | Invoca | JustCall | 
|---|---|---|
| **AI Text Summarization** | 8.5 (8 reviews) | 8.2 (55 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Invoca** | N/A | N/A |
| **JustCall** | 7.4/10 | 76 |

#### Generative AI

| Feature | Invoca | JustCall | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.2 (72 reviews) | 
| **AI Text Summarization** | Not enough data | 7.3 (73 reviews) | 

### Employee Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Invoca** | N/A | N/A |
| **JustCall** | 7.8/10 | 151 |

#### Generative AI

| Feature | Invoca | JustCall | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (127 reviews) | 
| **AI Text Summarization** | Not enough data | 7.4 (126 reviews) | 
| **AI Image-to-Text** | Not enough data | Feature Not Available | 

#### Monitoring

| Feature | Invoca | JustCall | 
|---|---|---|
| **Interactions** | Not enough data | 8.4 (136 reviews) | 
| **Web & Application Usage** | Not enough data | 8.0 (135 reviews) | 
| **Mobile App Usage** | Not enough data | Feature Not Available | 
| **Screenshots** | Not enough data | 7.6 (129 reviews) | 
| **Web Blocking** | Not enough data | 7.3 (127 reviews) | 

#### Activity Monitoring - Employee Monitoring

| Feature | Invoca | JustCall | 
|---|---|---|
| **Calls** | Not enough data | 8.8 (144 reviews) | 
| **Email Activity Tracking** | Not enough data | 7.5 (127 reviews) | 
| **Social Media Activity Tracking** | Not enough data | 6.7 (130 reviews) | 
| **Live Chat** | Not enough data | 7.3 (132 reviews) | 

#### Feedback

| Feature | Invoca | JustCall | 
|---|---|---|
| **Archives** | Not enough data | 8.0 (131 reviews) | 

#### Productivity Analytics - Employee Monitoring

| Feature | Invoca | JustCall | 
|---|---|---|
| **Project** | Not enough data | 8.1 (59 reviews) | 
| **Hours** | Not enough data | 8.4 (59 reviews) | 
| **Intelligence** | Not enough data | 7.9 (58 reviews) | 
| **Burnout Indicators** | Not enough data | 7.6 (58 reviews) | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **Invoca** | N/A | N/A |
| **JustCall** | 8.7/10 | 43 |

#### Basic Communication - Cloud PBX

| Feature | Invoca | JustCall | 
|---|---|---|
| **Call Management** | Not enough data | 8.5 (42 reviews) | 
| **Communication Management** | Not enough data | 8.6 (43 reviews) | 
| **Scalability** | Not enough data | 8.6 (39 reviews) | 
| **Integrations** | Not enough data | 8.5 (39 reviews) | 
| **Mobile Accessibility** | Not enough data | 8.6 (42 reviews) | 
| **Accessibility** | Not enough data | 8.7 (39 reviews) | 

#### Advanced Features - Cloud PBX

| Feature | Invoca | JustCall | 
|---|---|---|
| **Security and Compliance** | Not enough data | 8.5 (38 reviews) | 
| **Analytics and Reporting** | Not enough data | 8.5 (40 reviews) | 
| **Support and Reliability** | Not enough data | Feature Not Available | 
| **Automated attendant** | Not enough data | Feature Not Available | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Invoca** | N/A | N/A |
| **JustCall** | 7.4/10 | 340 |

#### Platform Basics - VoIP Providers

| Feature | Invoca | JustCall | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | 7.8 (9 reviews) | 
| **Call Management** | Not enough data | 7.8 (10 reviews) | 
| **Network monitoring** | Not enough data | 7.8 (9 reviews) | 
| **Integrations** | Not enough data | 7.7 (10 reviews) | 
| **Virtual PBX** | Not enough data | 6.7 (7 reviews) | 
| **SIP trunking services** | Not enough data | 6.4 (7 reviews) | 

#### Basic Communication

| Feature | Invoca | JustCall | 
|---|---|---|
| **Phone Calls** | Not enough data | 9.0 (320 reviews) ✓ Verified | 
| **Video Calls** | Not enough data | 5.9 (262 reviews) | 
| **Instant Messaging** | Not enough data | 7.7 (280 reviews) | 
| **Screen Sharing** | Not enough data | Feature Not Available | 
| **Conference Calls** | Not enough data | 7.0 (271 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | Not enough data | 7.6 (269 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | Invoca | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | 6.0 (5 reviews) | 
| **Proactive Assistance** | Not enough data | 6.3 (5 reviews) | 

#### Access

| Feature | Invoca | JustCall | 
|---|---|---|
| **Software Pairing** | Not enough data | 7.8 (270 reviews) ✓ Verified | 
| **Browser Extension** | Not enough data | 8.2 (294 reviews) | 
| **Individual Download** | Not enough data | 8.1 (286 reviews) | 

#### Advanced Features

| Feature | Invoca | JustCall | 
|---|---|---|
| **Hold Music** | Not enough data | 7.1 (267 reviews) | 
| **Automated Attendants** | Not enough data | 7.0 (254 reviews) ✓ Verified | 
| **VOiP Number** | Not enough data | 8.8 (306 reviews) ✓ Verified | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Invoca** | N/A | N/A |
| **JustCall** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Invoca | JustCall | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Invoca | JustCall | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Invoca | JustCall | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Invoca | JustCall | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Invoca** | N/A | N/A |
| **JustCall** | 8.0/10 | 699 |

#### Agentic AI - Outbound Call Tracking

| Feature | Invoca | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.6 (24 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.5 (23 reviews) | 

#### Calling

| Feature | Invoca | JustCall | 
|---|---|---|
| **Record Calls** | Not enough data | 9.0 (658 reviews) | 
| **Generate Location** | Not enough data | 8.1 (589 reviews) | 
| **Call Types** | Not enough data | 8.6 (625 reviews) | 
| **Click-to-Call** | Not enough data | 8.7 (625 reviews) | 
| **Auto Dialer** | Not enough data | 7.8 (27 reviews) | 

#### Contacts

| Feature | Invoca | JustCall | 
|---|---|---|
| **Personalization** | Not enough data | 8.2 (606 reviews) | 
| **Information Locater** | Not enough data | 8.0 (590 reviews) | 
| **Record Prospect Data** | Not enough data | 7.9 (587 reviews) | 

#### Insights

| Feature | Invoca | JustCall | 
|---|---|---|
| **Notes** | Not enough data | 8.4 (620 reviews) | 
| **Daily Summary** | Not enough data | 8.2 (614 reviews) | 
| **Automated Voicemails** | Not enough data | 8.0 (587 reviews) | 
| **Automated Emails** | Not enough data | 7.1 (547 reviews) | 
| **Sorts Prospects** | Not enough data | 7.3 (540 reviews) | 
| **Automated Note Taking** | Not enough data | 7.8 (25 reviews) | 

### Audio Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Invoca** | N/A | N/A |
| **JustCall** | 8.0/10 | 6 |

#### Agentic AI - Audio Conferencing

| Feature | Invoca | JustCall | 
|---|---|---|
| **Proactive Assistance** | Not enough data | 8.1 (6 reviews) | 
| **Decision Making** | Not enough data | 7.8 (6 reviews) | 

### Account-Based Execution

| Product | Score | Reviews |
|---|---|---|
| **Invoca** | N/A | N/A |
| **JustCall** | N/A | N/A |

#### Marketing Distribution

| Feature | Invoca | JustCall | 
|---|---|---|
| **Segmentation ** | Not enough data | Not enough data | 
| **Personalized Messaging ** | Not enough data | Not enough data | 
| **Website Personalization ** | Not enough data | Not enough data | 
| **Email Campaigns ** | Not enough data | Not enough data | 
| **Digital Advertising** | Not enough data | Not enough data | 
| **Direct Mail** | Not enough data | Not enough data | 

#### Campaign Planning

| Feature | Invoca | JustCall | 
|---|---|---|
| **Strategy Mapping ** | Not enough data | Not enough data | 
| **Prioritized Accounts ** | Not enough data | Not enough data | 
| **Trending Accounts ** | Not enough data | Not enough data | 
| **Sales Activation** | Not enough data | Not enough data | 

#### Integrations

| Feature | Invoca | JustCall | 
|---|---|---|
| **Ad Network Integrations ** | Not enough data | Not enough data | 
| **Buyer Intent Data Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 

### Inbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Invoca** | 8.7/10 | 400 |
| **JustCall** | N/A | N/A |

#### Phone Number Management

| Feature | Invoca | JustCall | 
|---|---|---|
| **Local Phone Numbers** | 8.8 (303 reviews) | Not enough data | 
| **Toll-Free Numbers** | 9.2 (330 reviews) | Not enough data | 
| **Port Existing Numbers** | 8.5 (200 reviews) | Not enough data | 

#### Tracking

| Feature | Invoca | JustCall | 
|---|---|---|
| **Visitor & Keyword Tracking** | 8.7 (311 reviews) | Not enough data | 
| **Dynamic Number Insertion** | 8.9 (320 reviews) | Not enough data | 
| **Multi-Channel Call Attribution** | 8.7 (283 reviews) | Not enough data | 

#### Analytics

| Feature | Invoca | JustCall | 
|---|---|---|
| **Call Data** | 9.0 (339 reviews) | Not enough data | 
| **Call Recording** | 9.2 (315 reviews) | Not enough data | 
| **Advanced Reporting** | 8.6 (317 reviews) | Not enough data | 
| **Conversation Intelligence** | 8.6 (162 reviews) | Not enough data | 

#### Call Routing

| Feature | Invoca | JustCall | 
|---|---|---|
| **IVR** | 8.7 (254 reviews) | Not enough data | 
| **Call Scheduling** | 8.7 (195 reviews) | Not enough data | 
| **Geo-Routing** | 8.3 (164 reviews) | Not enough data | 

#### Administration

| Feature | Invoca | JustCall | 
|---|---|---|
| **Martech Integrations** | 8.5 (140 reviews) | Not enough data | 
| **Privacy, Security, and Compliance** | 9.1 (165 reviews) | Not enough data | 
| **Performance and Reliability** | 9.2 (192 reviews) | Not enough data | 

#### Agentic AI - Inbound Call Tracking

| Feature | Invoca | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (20 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (19 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (20 reviews) | Not enough data | 

### Marketing Analytics

| Product | Score | Reviews |
|---|---|---|
| **Invoca** | 8.2/10 | 66 |
| **JustCall** | N/A | N/A |

#### Marketing Operations

| Feature | Invoca | JustCall | 
|---|---|---|
| **ROI Tracking** | 8.4 (50 reviews) | Not enough data | 
| **Data Collection** | 9.1 (58 reviews) | Not enough data | 
| **Customer Insights** | 8.8 (52 reviews) | Not enough data | 
| **Multi-User Access** | 9.1 (58 reviews) | Not enough data | 
| **Spend Management** | 8.1 (47 reviews) | Not enough data | 
| **White Label** | 7.8 (45 reviews) | Not enough data | 

#### Campaign Activity

| Feature | Invoca | JustCall | 
|---|---|---|
| **Campaign Insights** | 8.8 (60 reviews) | Not enough data | 
| **Reports and Dashboards** | 8.7 (65 reviews) | Not enough data | 
| **Campaign Stickiness** | 8.5 (53 reviews) | Not enough data | 
| **Multichannel Tracking** | 8.7 (57 reviews) | Not enough data | 
| **Brand Optimization** | 8.8 (51 reviews) | Not enough data | 
| **Predictive Analytics** | 7.9 (49 reviews) | Not enough data | 

#### Agentic AI - Marketing Analytics

| Feature | Invoca | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | 6.5 (14 reviews) | Not enough data | 
| **Cross-system Integration** | 7.4 (14 reviews) | Not enough data | 
| **Proactive Assistance** | 6.7 (13 reviews) | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Invoca** | N/A | N/A |
| **JustCall** | 8.0/10 | 52 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Invoca | JustCall | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | 8.1 (22 reviews) | 
| **Contextual Response Generation** | Not enough data | 7.8 (24 reviews) | 
| **Sentiment Analysis** | Not enough data | 7.9 (21 reviews) | 
| **Knowledge Base Utilization** | Not enough data | 7.5 (23 reviews) | 
| **Multilingual Support** | Not enough data | 7.7 (26 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Invoca | JustCall | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | 7.9 (23 reviews) | 
| **Feedback Collection** | Not enough data | 7.8 (23 reviews) | 
| **Escalation Handling** | Not enough data | 8.3 (24 reviews) | 
| **Workflow Optimization** | Not enough data | 8.4 (32 reviews) | 

#### Automation

| Feature | Invoca | JustCall | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | 8.6 (33 reviews) | 
| **Feedback Collection** | Not enough data | 8.0 (23 reviews) | 
| **Document Processing** | Not enough data | 8.7 (24 reviews) | 

#### Autonomy

| Feature | Invoca | JustCall | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 7.9 (21 reviews) | 
| **Adaptive Responses** | Not enough data | 8.3 (23 reviews) | 
| **Task Execution** | Not enough data | 8.4 (24 reviews) | 
| **Problem Solving** | Not enough data | 8.2 (23 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Invoca** | N/A | N/A |
| **JustCall** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Invoca | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)

**Unique to Invoca (3):** [Inbound Call Tracking Software](https://www.g2.com/categories/inbound-call-tracking), [Marketing Analytics Software](https://www.g2.com/categories/marketing-analytics), [Attribution Software](https://www.g2.com/categories/attribution)

**Unique to JustCall (19):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Audio Conferencing Software](https://www.g2.com/categories/audio-conferencing), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Live Chat Software](https://www.g2.com/categories/live-chat), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Employee Monitoring Software](https://www.g2.com/categories/employee-monitoring-software), [Help Desk Software](https://www.g2.com/categories/help-desk), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)


---
## Reviewer Demographics

### By Company Size

| Segment | Invoca | JustCall | 
|---|---|---|
| **Small-Business** | 38.6% | 61.1% | 
| **Mid-Market** | 33.7% | 31.8% | 
| **Enterprise** | 27.7% | 7.1% | 

### By Industry

#### Invoca

- **Marketing and Advertising:** 27.0%
- **Hospital & Health Care:** 9.0%
- **Financial Services:** 5.6%
- **Telecommunications:** 5.4%
- **Internet:** 5.3%
- **Insurance:** 4.8%
- **Automotive:** 3.1%
- **Consumer Services:** 3.0%
- **Retail:** 3.0%
- **Real Estate:** 2.9%
- **Other:** 30.8%

#### JustCall

- **Computer Software:** 10.3%
- **Financial Services:** 6.4%
- **Real Estate:** 6.0%
- **Information Technology and Services:** 5.7%
- **Marketing and Advertising:** 5.3%
- **Automotive:** 3.8%
- **Oil & Energy:** 3.7%
- **Consumer Services:** 3.5%
- **Construction:** 3.4%
- **Consulting:** 3.3%
- **Other:** 48.5%

---
## Alternatives

### Alternatives to Invoca

- [CTM](https://www.g2.com/products/ctm-ctm/reviews) — 4.5/5 stars (758 reviews)
- [CallRail](https://www.g2.com/products/callrail/reviews) — 4.5/5 stars (1715 reviews)
- [Revenue.io](https://www.g2.com/products/revenue-io/reviews) — 4.7/5 stars (575 reviews)
- [WhatConverts](https://www.g2.com/products/whatconverts/reviews) — 4.9/5 stars (305 reviews)
- [Marchex](https://www.g2.com/products/marchex/reviews) — 4.1/5 stars (184 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [Infinity Call Tracking](https://www.g2.com/products/infinity-call-tracking/reviews) — 4.6/5 stars (157 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6639 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)

### Alternatives to JustCall

- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1826 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1583 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (864 reviews)
- [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) — 4.1/5 stars (199 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (824 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4163 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1546 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)

---
## Top Discussions

### Invoca

- Title: [How do you insure your customers data safety from your employees at invoca ?](https://www.g2.com/discussions/how-do-you-insure-your-customers-data-safety-from-your-employees-at-invoca) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Comment deleted by user."
- Title: [How granular are call attribution analytics?](https://www.g2.com/discussions/call-attribution-analytics-7f41ba2a-23e2-437c-8c54-78f28ffdcce1) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Invoca captures any data from the website (e.g. URL query string parameters, first-party cookie values, HTML elements) and attribute this data to the..."
- Title: [Is the solution HIPAA, PCI, or GDPR compliant, and what compromises will I need to make?](https://www.g2.com/discussions/cloud-security-infrastructure-d6fec16b-7380-4997-9668-4508c53de250) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, Invoca supports HIPAA for healthcare and PCI DSS for financial services. Additionally, Invoca is GDRP compliant, Privacy Shield and TRUSTe certified,..."
- Title: [Is there a suggestion or a tip you can share when it comes to integrating data with google search or othrs?](https://www.g2.com/discussions/32733-is-there-a-suggestion-or-a-tip-you-can-share-when-it-comes-to-integrating-data-with-google-search-or-othrs) — 1 comment, 1 upvote
  > **Top comment:** "Hi Luis, Thanks for leaving us a review! We’re so glad you’ve had such fantastic results using our product. We value your feedback so please let us know if..."
- Title: [How does the solution track call conversions?](https://www.g2.com/discussions/call-tracking-d657c453-a3fa-4f2f-a68a-4b4f72680e4e) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "There are a variety of call conversion types that you might want to measure, such as purchases made, appointments set, or quotes given. In order to make the..."

### JustCall

- Title: [Will you be releasing an update on the Android app to enable the use of saved-reply templates?](https://www.g2.com/discussions/32262-will-you-be-releasing-an-update-on-the-android-app-to-enable-the-use-of-saved-reply-templates) — 3 comments, 1 upvote
  > **Top comment:** "This is probably better directed to your company's JustCall support rep, as it's probably feedback they need to hear to implement this feature"
- Title: [Can I send video or audio messages to my clients?](https://www.g2.com/discussions/37309-can-i-send-video-or-audio-messages-to-my-clients) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, JustCall users can send video and audio messages using the MMS feature.

Joseph, you can set up automation for sending short follow-up audio or video..."
- Title: [What is the reason you can not copy and paste in the texting portion?](https://www.g2.com/discussions/what-is-the-reason-you-can-not-copy-and-paste-in-the-texting-portion) — 2 comments, 1 upvote
  > **Top comment:** "use the control - C for copy and control - V for paste that is what I do!"
- Title: [Any possibility of using VPN while using JustCall?](https://www.g2.com/discussions/any-possibility-of-using-vpn-while-using-justcall) — 1 comment, 1 upvote
  > **Top comment:** "As of now, Android users are capable of adding offers and calling services with Just Call. If the user wants to use a..."
- Title: [For any incoming call, can I open up their contact information from the dialer window in my CRM as well within the JustCall desktop, mobile, and web apps?](https://www.g2.com/discussions/for-any-incoming-call-can-i-open-up-their-contact-information-from-the-dialer-window-in-my-crm-as-well-within-the-justcall-desktop-mobile-and-web-apps) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, you can. The logo for your respective CRM would show in the dialer window, clicking on which the contact information associated with the incoming call..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/invoca-vs-saas-labs-justcall)