Compare Invoca and JustCall 
At a Glance
Market Segments
Small-Business (38.6% of reviews)
Small-Business (61.2% of reviews)
Entry-Level Pricing
No pricing available
$29.00 2 - User/Month (Billed Annually)
Invoca
Star Rating
(966)4.5 out of 5
Market Segments
Small-Business (38.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about InvocaJustCall
Star Rating
(2,374)4.3 out of 5
Market Segments
Small-Business (61.2% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 2 - User/Month (Billed Annually)
Free Trial is available
Browse all 8 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Invoca excels in conversation intelligence, with users appreciating its ability to analyze and transcribe calls effectively. Many highlight how it links marketing activities to actual customer conversations, providing valuable insights that go beyond simple tracking.
- Users say JustCall shines in streamlining communication, making it easy to manage calls and messages in one place. Reviewers often mention how this feature saves time and helps them stay organized, which is crucial for customer-facing roles.
- According to verified reviews, Invoca has a higher overall satisfaction score, particularly in quality of support. Users commend the platform for its responsive customer service, which they find helpful in resolving issues quickly.
- Reviewers mention that JustCall is very user-friendly, with many stating that they can navigate the platform without needing extensive training. This ease of use is a significant advantage for teams looking to onboard new members quickly.
- G2 reviewers highlight Invoca's strong capabilities in call attribution and analysis, which are particularly beneficial for marketing and sales teams. Users appreciate how it provides real visibility into call outcomes, helping them refine their strategies.
- Users report that while JustCall is effective for small businesses, it may not offer the same depth of features as Invoca, particularly in areas like machine learning and call analysis. This can be a consideration for businesses looking for more advanced analytics capabilities.
Pricing
Entry-Level Pricing
Invoca
No pricing availableJustCall
Team
$29.00
2 - User/Month (Billed Annually)
Business phone system with CRM integrations
- Local number in 70+ countries
- Unlimited inbound minutes
- Unlimited outbound minutes
Free Trial
Invoca
Free Trial is available
JustCall
Free Trial is available
Ratings
Meets Requirements
8.8
820
8.6
2,144
Ease of Use
8.4
820
8.8
2,192
Ease of Setup
8.0
555
8.7
1,918
Ease of Admin
8.3
537
8.6
730
Quality of Support
9.1
807
8.3
1,986
Has the product been a good partner in doing business?
9.2
541
8.7
729
Product Direction (% positive)
8.8
805
8.7
2,136
Features by Category
Ticket and Case Management
Not enough data
8.1
150
Not enough data
8.0
150
Not enough data
7.9
145
Not enough data
7.6
146
Not enough data
7.5
135
Not enough data
8.0
140
Not enough data
7.6
133
Not enough data
8.0
143
Generative AI
Not enough data
7.5
105
Not enough data
7.7
36
Agentic AI - Help Desk
Not enough data
7.5
10
Not enough data
6.2
10
Not enough data
7.3
10
Communication Channels
Not enough data
7.7
135
Not enough data
7.7
132
Not enough data
7.9
142
Not enough data
7.2
129
Not enough data
8.5
141
Platform
Not enough data
7.9
145
Not enough data
7.8
286
Not enough data
8.4
148
Not enough data
8.3
149
Not enough data
8.1
147
Not enough data
8.4
147
Lead Facilitation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.5
54
Not enough data
7.9
56
Organization
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Performance Analysis
Not enough data
7.8
55
Not enough data
8.0
56
Sales Analysis
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
7.3
56
Not enough data
Feature Not Available
Agentic AI - AI Sales Assistant
Not enough data
7.5
12
Not enough data
7.0
11
Not enough data
6.5
10
Not enough data
7.9
13
Not enough data
7.4
12
Not enough data
7.1
13
Not enough data
8.2
11
Dialing Options
Not enough data
8.4
576
Not enough data
8.5
572
|
Verified
Not enough data
8.5
9
Agent Tools
Not enough data
7.9
540
|
Verified
Not enough data
8.1
560
|
Verified
Not enough data
9.0
580
|
Verified
Automation
Not enough data
8.1
544
|
Verified
Not enough data
8.1
541
|
Verified
Not enough data
8.0
544
|
Verified
Agentic AI - Auto Dialer
Not enough data
8.6
11
Not enough data
8.8
14
AI Capabilities - Auto Dialer
Not enough data
8.1
9
Not enough data
9.4
8
Not enough data
9.4
8
Call Analytics
9.0
95
8.7
54
8.5
79
7.9
53
8.6
90
8.0
52
8.3
76
8.1
53
Artificial Intelligence - Conversation Intelligence
8.4
71
8.1
53
8.0
80
8.2
53
Not enough data
Not enough data
Generative AI
8.2
22
Feature Not Available
Agentic AI - Conversation Intelligence
6.8
12
7.7
5
6.5
12
7.7
5
7.7
11
7.8
6
7.6
11
8.0
5
7.1
11
7.0
5
6.8
11
7.3
5
7.6
12
8.1
6
Text Messaging
Not enough data
8.4
321
Not enough data
8.7
335
Not enough data
8.4
327
Not enough data
8.0
311
Not enough data
7.2
302
Not enough data
8.0
319
Not enough data
8.1
314
Not enough data
8.3
320
SMS Platform
Not enough data
8.0
312
Not enough data
8.2
318
Not enough data
7.2
309
Not enough data
7.1
307
Not enough data
7.2
295
Not enough data
8.1
306
Agentic AI - SMS Marketing
Not enough data
8.2
11
Not enough data
8.5
12
Not enough data
7.9
12
Not enough data
7.8
12
Not enough data
8.1
12
Not enough data
7.6
12
Channels
Not enough data
8.0
351
Not enough data
7.8
351
Not enough data
6.9
352
Design
Not enough data
7.8
352
Not enough data
7.3
358
Not enough data
8.1
365
Not enough data
8.1
358
Not enough data
8.3
352
Generative AI
Not enough data
7.4
139
Not enough data
Feature Not Available
Quality Assurance
8.9
41
8.0
67
8.7
39
7.9
62
8.8
47
8.0
60
Engagement
8.9
43
8.0
65
8.7
46
8.1
68
8.9
43
7.5
63
Performance
8.9
42
8.7
66
9.1
41
8.6
63
Generative AI
8.2
18
7.5
63
8.6
18
7.7
60
Channels
Not enough data
8.7
503
|
Verified
Not enough data
7.4
454
Not enough data
7.6
436
Not enough data
8.4
493
|
Verified
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Functions
Not enough data
8.1
493
|
Verified
Not enough data
8.1
478
|
Verified
Not enough data
8.0
485
|
Verified
Not enough data
7.9
415
Not enough data
8.0
450
|
Verified
Not enough data
8.2
463
|
Verified
Not enough data
8.0
446
|
Verified
Not enough data
8.0
445
|
Verified
Agentic AI - Contact Center
Not enough data
7.2
6
Not enough data
8.6
7
Not enough data
7.2
6
Not enough data
7.5
6
Administrative
Not enough data
8.3
483
|
Verified
Not enough data
8.4
484
|
Verified
Not enough data
8.4
520
|
Verified
Not enough data
8.7
459
|
Verified
Not enough data
7.9
463
Attribution Modeling
8.9
33
Not enough data
8.4
32
Not enough data
8.1
31
Not enough data
7.9
32
Not enough data
8.8
35
Not enough data
8.2
35
Not enough data
Agentic AI - Attribution
6.3
8
Not enough data
7.3
8
Not enough data
6.3
8
Not enough data
6.0
8
Not enough data
Marketing
8.9
25
Not enough data
9.2
27
Not enough data
9.1
35
Not enough data
9.0
37
Not enough data
Reporting
8.8
39
Not enough data
8.3
36
Not enough data
8.2
38
Not enough data
Responses
Not enough data
7.8
33
Not enough data
8.0
32
Not enough data
8.4
32
Automation - AI Agents
Not enough data
Feature Not Available
Not enough data
7.5
31
Not enough data
7.2
30
Not enough data
Feature Not Available
Not enough data
7.6
31
Platform
Not enough data
7.9
32
Not enough data
8.3
33
Not enough data
7.9
33
Autonomy - AI Agents
Not enough data
7.6
30
Not enough data
Feature Not Available
Not enough data
7.5
32
Not enough data
7.7
31
Generative AI
Not enough data
7.6
31
Not enough data
7.3
32
Workforce Management
Not enough data
8.4
87
Not enough data
8.0
84
Not enough data
7.8
88
Not enough data
7.6
83
Not enough data
8.3
91
Administration
Not enough data
7.9
84
Not enough data
8.1
86
Not enough data
8.4
88
Not enough data
7.6
78
Not enough data
7.9
89
Platform
Not enough data
7.4
282
Not enough data
8.2
287
Not enough data
7.9
291
Not enough data
8.3
295
Not enough data
8.1
289
Not enough data
7.8
282
Not enough data
8.1
284
Generative AI
Not enough data
6.9
99
Workforce Management
Not enough data
8.5
284
Not enough data
8.4
285
Call Center Infrastructure (CCI)
Not enough data
8.1
8
Not enough data
8.5
8
Not enough data
8.3
8
Not enough data
7.9
8
Administrative
Not enough data
8.8
292
Not enough data
8.4
290
Generative AI
Not enough data
7.5
35
Not enough data
7.7
36
Not enough data
7.6
35
Communication
Not enough data
8.0
200
Not enough data
8.2
203
Not enough data
7.7
191
Not enough data
8.1
191
Not enough data
7.5
193
Internal Use
Not enough data
7.8
286
Not enough data
8.0
198
Not enough data
7.9
193
Not enough data
7.9
190
Not enough data
8.2
195
Not enough data
8.2
196
Generative AI
Not enough data
7.2
36
Self-Service Experience
Not enough data
8.2
165
Not enough data
7.9
170
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
165
Self-Service Platform
Not enough data
7.9
167
Not enough data
8.1
166
Not enough data
7.4
165
Not enough data
8.5
166
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.5
8
8.2
55
Generative AI
Not enough data
7.2
72
Not enough data
7.3
73
Generative AI
Not enough data
7.3
127
Not enough data
7.4
126
Not enough data
Feature Not Available
Monitoring
Not enough data
8.4
136
Not enough data
8.0
135
Not enough data
Feature Not Available
Not enough data
7.6
129
Not enough data
7.3
127
Logging
Not enough data
8.8
144
Not enough data
7.5
127
Not enough data
6.7
130
Not enough data
7.3
132
Feedback
Not enough data
8.3
136
Not enough data
8.0
131
Productivity - Employee Monitoring
Not enough data
8.1
59
Not enough data
8.4
59
Not enough data
7.9
58
Not enough data
7.6
58
Basic Communication - Cloud PBX
Not enough data
8.5
42
Not enough data
8.6
43
Not enough data
8.6
39
Not enough data
8.5
39
Not enough data
8.6
42
Not enough data
8.7
39
Advanced Features - Cloud PBX
Not enough data
8.5
38
Not enough data
8.5
40
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics - VoIP Providers
Not enough data
7.8
9
Not enough data
7.8
10
Not enough data
7.8
9
Not enough data
7.7
10
Not enough data
6.7
7
Not enough data
6.4
7
Basic Communication
Not enough data
9.0
317
|
Verified
Not enough data
5.9
262
Not enough data
7.7
279
Not enough data
Feature Not Available
Not enough data
7.0
270
|
Verified
Not enough data
7.6
268
|
Verified
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
6.0
5
Not enough data
6.3
5
Access
Not enough data
7.8
269
|
Verified
Not enough data
8.2
293
Not enough data
8.1
286
Advanced Features
Not enough data
7.1
267
Not enough data
7.0
254
|
Verified
Not enough data
8.8
304
|
Verified
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
7.6
24
Not enough data
7.5
23
Calling
Not enough data
9.0
654
Not enough data
8.1
589
Not enough data
8.6
622
Not enough data
8.7
624
Not enough data
7.7
25
Contacts
Not enough data
8.2
605
Not enough data
8.0
590
Not enough data
7.9
586
Insights
Not enough data
8.4
619
Not enough data
8.2
613
Not enough data
8.0
587
Not enough data
7.1
547
Not enough data
7.3
540
Not enough data
7.8
25
Agentic AI - Audio Conferencing
Not enough data
8.1
6
Not enough data
7.8
6
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
8.8
302
Not enough data
9.2
329
Not enough data
8.5
200
Not enough data
Tracking
8.7
310
Not enough data
8.9
319
Not enough data
8.7
282
Not enough data
Analytics
9.0
338
Not enough data
9.2
315
Not enough data
8.6
317
Not enough data
8.7
161
Not enough data
Call Routing
8.7
253
Not enough data
8.7
195
Not enough data
8.3
163
Not enough data
Administration
8.5
139
Not enough data
9.1
165
Not enough data
9.2
191
Not enough data
Agentic AI - Inbound Call Tracking
7.8
20
Not enough data
8.5
19
Not enough data
7.5
19
Not enough data
Marketing Operations
8.4
50
Not enough data
9.1
57
Not enough data
8.8
51
Not enough data
9.1
58
Not enough data
8.1
47
Not enough data
7.8
45
Not enough data
Campaign Activity
8.8
59
Not enough data
8.7
64
Not enough data
8.4
52
Not enough data
8.7
56
Not enough data
8.8
51
Not enough data
7.9
49
Not enough data
Agentic AI - Marketing Analytics
6.5
14
Not enough data
7.4
14
Not enough data
6.7
13
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.1
22
Not enough data
7.8
24
Not enough data
7.9
21
Not enough data
7.5
23
Not enough data
7.8
25
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.9
23
Not enough data
7.8
23
Not enough data
8.3
24
Not enough data
8.3
30
Automation
Not enough data
8.8
32
Not enough data
8.0
23
Not enough data
8.7
24
Autonomy
Not enough data
7.9
21
Not enough data
8.3
23
Not enough data
8.4
24
Not enough data
8.2
23
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Invoca and JustCall are categorized as Conversation Intelligence, Speech Analytics, and Contact Center Quality Assurance
Unique Categories
JustCall is categorized as AI Customer Support Agents, Cloud PBX Platforms, Digital Customer Service Platforms, AI Agents For Business Operations, Customer Communications Management, SMS Marketing, AI Sales Assistant, Auto Dialer, Audio Conferencing, Outbound Call Tracking, Live Chat, VoIP Providers, Employee Monitoring, Help Desk, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, Customer Self-Service, and AI Voice Assistants
Reviews
Reviewers' Company Size
Invoca
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
JustCall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
27.0%
Hospital & Health Care
9.0%
Financial Services
5.6%
Telecommunications
5.4%
Internet
5.3%
Other
47.6%
Computer Software
10.3%
Financial Services
6.4%
Real Estate
6.0%
Information Technology and Services
5.7%
Marketing and Advertising
5.3%
Other
66.3%
Alternatives
Discussions
How granular are call attribution analytics?
2 Comments
Official Response from Invoca
Invoca captures any data from the website (e.g. URL query string parameters, first-party cookie values, HTML elements) and attribute this data to the...Read more
How do you insure your customers data safety from your employees at invoca ?
2 Comments
MD
Invoca does not capture or store any credit card or billing information. Additionally, we have had no problems with security in over 2 years of extensive...Read more
Is the solution HIPAA, PCI, or GDPR compliant, and what compromises will I need to make?
2 Comments
Official Response from Invoca
Yes, Invoca takes data security and customer privacy very seriously. For healthcare Invoca is HIPAA compliant and will sign a BAA. In addition, Invoca is...Read more
Will you be releasing an update on the Android app to enable the use of saved-reply templates?
3 Comments
NS
This is probably better directed to your company's JustCall support rep, as it's probably feedback they need to hear to implement this featureRead more
What is the reason you can not copy and paste in the texting portion?
2 Comments
JV
I do ctrl+C and ctrl+v to paste. It works for me on windows.Read more
Can I send video or audio messages to my clients?
2 Comments
Official Response from JustCall
Yes, JustCall users can send video and audio messages using the MMS feature.
Joseph, you can set up automation for sending short follow-up audio or video...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
