Compare Invoca and evaluagent 
Featured Products
At a Glance
Market Segments
Small-Business (38.6% of reviews)
Mid-Market (65.1% of reviews)
Entry-Level Pricing
No pricing available
Starting at £20.00 1 Per user Per Month
Invoca
Star Rating
(966)4.5 out of 5
Market Segments
Small-Business (38.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Invocaevaluagent
Star Rating
(427)4.5 out of 5
Market Segments
Mid-Market (65.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at £20.00 1 Per user Per Month
Free Trial is available
Learn more about evaluagentSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Invoca excels in providing detailed insights into call attribution and conversation intelligence, which helps marketing and sales teams understand the effectiveness of their campaigns. Users appreciate how it tracks calls from various marketing channels, allowing for better optimization of spending.
- Users say that evaluagent stands out for its user-friendly interface and ease of navigation, making it a preferred choice for quality assurance and feedback processes. Reviewers highlight the minimalistic design and the convenience of accessing performance feedback, which streamlines their workflow.
- According to verified reviews, Invoca has a strong focus on call analysis, with users noting its ability to provide actionable insights from customer conversations. This feature is particularly beneficial for businesses looking to enhance their customer journey and improve service delivery.
- Reviewers mention that evaluagent's robust quality assurance capabilities are a significant advantage, especially for mid-market companies. Users find it easy to create evaluation contacts and appreciate the comprehensive feedback tracking, which supports performance improvement initiatives.
- G2 reviewers highlight that while Invoca has a solid reputation for call attribution, it faces challenges in user setup and configuration, with some users reporting difficulties in aligning the software with their specific workflows.
- Users express that evaluagent's strong support for quality assurance processes is complemented by its high ratings in ease of setup and administration, making it a reliable choice for organizations looking to implement a straightforward QA solution.
Pricing
Entry-Level Pricing
Invoca
No pricing availableevaluagent
Auto-QA and Improvement
Starting at £20.00
1 Per user Per Month
- Call transcription
- Auto work assignment
- Auto, manual, blended QA scorecards
Free Trial
Invoca
Free Trial is available
evaluagent
Free Trial is available
Ratings
Meets Requirements
8.8
820
9.1
365
Ease of Use
8.4
820
9.0
374
Ease of Setup
8.0
555
9.2
264
Ease of Admin
8.3
537
9.1
100
Quality of Support
9.1
807
9.1
323
Has the product been a good partner in doing business?
9.2
541
9.4
101
Product Direction (% positive)
8.8
805
9.4
367
Features by Category
Call Analytics
9.0
95
Feature Not Available
8.5
79
8.7
39
8.6
90
8.9
42
8.3
76
Feature Not Available
Artificial Intelligence - Conversation Intelligence
8.4
71
8.9
44
8.0
80
8.7
40
Not enough data
Not enough data
Generative AI
8.2
22
8.9
28
Agentic AI - Conversation Intelligence
6.8
12
Not enough data
6.5
12
Not enough data
7.7
11
Not enough data
7.6
11
Not enough data
7.1
11
Not enough data
6.8
11
Not enough data
7.6
12
Not enough data
Quality Assurance
8.9
41
9.2
335
8.7
39
8.9
314
8.8
47
8.9
331
Engagement
8.9
43
9.0
320
8.7
46
8.7
327
8.9
43
8.4
288
Performance
8.9
42
8.5
294
9.1
41
8.9
292
Generative AI
8.2
18
7.4
202
8.6
18
7.6
200
Attribution Modeling
8.9
33
Not enough data
8.4
32
Not enough data
8.1
31
Not enough data
7.9
32
Not enough data
8.8
35
Not enough data
8.2
35
Not enough data
Agentic AI - Attribution
6.3
8
Not enough data
7.3
8
Not enough data
6.3
8
Not enough data
6.0
8
Not enough data
Marketing
8.9
25
Not enough data
9.2
27
Not enough data
9.1
35
Not enough data
9.0
37
Not enough data
Reporting
8.8
39
Not enough data
8.3
36
Not enough data
8.2
38
Not enough data
Generative AI
8.5
8
8.6
19
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
8.8
302
Not enough data
9.2
329
Not enough data
8.5
200
Not enough data
Tracking
8.7
310
Not enough data
8.9
319
Not enough data
8.7
282
Not enough data
Analytics
9.0
338
Not enough data
9.2
315
Not enough data
8.6
317
Not enough data
8.7
161
Not enough data
Call Routing
8.7
253
Not enough data
8.7
195
Not enough data
8.3
163
Not enough data
Administration
8.5
139
Not enough data
9.1
165
Not enough data
9.2
191
Not enough data
Agentic AI - Inbound Call Tracking
7.8
20
Not enough data
8.5
19
Not enough data
7.5
19
Not enough data
Marketing Operations
8.4
50
Not enough data
9.1
57
Not enough data
8.8
51
Not enough data
9.1
58
Not enough data
8.1
47
Not enough data
7.8
45
Not enough data
Campaign Activity
8.8
59
Not enough data
8.7
64
Not enough data
8.4
52
Not enough data
8.7
56
Not enough data
8.8
51
Not enough data
7.9
49
Not enough data
Agentic AI - Marketing Analytics
6.5
14
Not enough data
7.4
14
Not enough data
6.7
13
Not enough data
Categories
Categories
Shared Categories
Invoca and evaluagent are categorized as Conversation Intelligence, Speech Analytics, and Contact Center Quality Assurance
Unique Categories
evaluagent has no unique categories
Reviews
Reviewers' Company Size
Invoca
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
evaluagent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
27.0%
Hospital & Health Care
9.0%
Financial Services
5.6%
Telecommunications
5.4%
Internet
5.3%
Other
47.6%
Financial Services
22.2%
Consumer Services
20.2%
Insurance
8.7%
Gambling & Casinos
3.6%
Computer Games
3.4%
Other
41.9%
Alternatives
Discussions
How granular are call attribution analytics?
2 Comments
Official Response from Invoca
Invoca captures any data from the website (e.g. URL query string parameters, first-party cookie values, HTML elements) and attribute this data to the...Read more
How do you insure your customers data safety from your employees at invoca ?
2 Comments
MD
Invoca does not capture or store any credit card or billing information. Additionally, we have had no problems with security in over 2 years of extensive...Read more
Is the solution HIPAA, PCI, or GDPR compliant, and what compromises will I need to make?
2 Comments
Official Response from Invoca
Yes, Invoca takes data security and customer privacy very seriously. For healthcare Invoca is HIPAA compliant and will sign a BAA. In addition, Invoca is...Read more
What is EvaluAgent used for?
2 Comments
Official Response from evaluagent
Evaluagent is the only platform that delivers and connects out of the box, customizable, and AI-driven interaction intelligence to auto-QA and automated...Read more
evaluagent has no more discussions with answers
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