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At a Glance
Market Segments
Small-Business (61.1% of reviews)
Small-Business (72.6% of reviews)
Entry-Level Pricing
No pricing available
$0.00
InvGate Service Management
Star Rating
(20)4.6 out of 5
Market Segments
Small-Business (61.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about InvGate Service ManagementZoho Desk
Star Rating
(7,139)4.4 out of 5
Market Segments
Small-Business (72.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that InvGate Service Management excels in ticket creation user experience with a score of 8.7, while Zoho Desk, although strong, scores slightly lower at 8.6. Reviewers mention that InvGate's interface is more intuitive, making it easier for agents to create and manage tickets efficiently.
- Reviewers mention that InvGate Service Management shines in SLA Management with a score of 8.3, compared to Zoho Desk's 8.2. Users on G2 appreciate InvGate's robust SLA tracking features, which help ensure timely responses and resolutions.
- G2 users highlight that InvGate's automation capabilities, particularly in ticket routing, score an impressive 9.0, while Zoho Desk's automation features are rated at 8.4. Reviewers say that InvGate's automation helps streamline workflows significantly, reducing manual effort.
- Users say that InvGate Service Management offers superior knowledge base integration with a score of 9.0, compared to Zoho Desk's 8.6. Reviewers mention that this integration allows for seamless access to information, enhancing the self-service experience for customers.
- Reviewers mention that InvGate's performance and reliability score of 8.6 is higher than Zoho Desk's 8.4. Users report that InvGate's system is more stable during peak times, which is crucial for maintaining service quality.
- Users on G2 report that InvGate Service Management's customer support quality, rated at 8.9, outshines Zoho Desk's 8.3. Reviewers say that InvGate's support team is more responsive and helpful, which is a significant factor for businesses relying on timely assistance.
Pricing
Entry-Level Pricing
InvGate Service Management
No pricing availableZoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
InvGate Service Management
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
8.9
17
8.7
5,670
Ease of Use
9.1
17
8.5
5,748
Ease of Setup
9.0
15
8.1
5,023
Ease of Admin
9.4
13
8.3
4,730
Quality of Support
8.7
17
8.3
5,100
Has the product been a good partner in doing business?
9.1
13
8.4
4,271
Product Direction (% positive)
9.3
16
8.9
5,436
Features by Category
Ticket and Case Management
Not enough data
8.6
3321
|
Verified
Not enough data
8.5
3290
|
Verified
Not enough data
8.3
3066
|
Verified
Not enough data
8.3
2915
|
Verified
Not enough data
8.2
2629
|
Verified
Not enough data
8.4
2907
|
Verified
Not enough data
8.5
2912
|
Verified
Not enough data
8.3
2501
|
Verified
Generative AI
Not enough data
7.4
960
Not enough data
7.4
949
Agentic AI - Help Desk
Feature Not Available
7.1
357
Not enough data
7.1
360
Not enough data
7.2
355
Communication Channels
Not enough data
8.3
2853
|
Verified
Not enough data
8.6
3072
|
Verified
Not enough data
8.2
2385
|
Verified
Feature Not Available
8.0
2145
|
Verified
Feature Not Available
7.8
1907
|
Verified
Platform
Not enough data
8.1
2277
|
Verified
Not enough data
8.2
2728
|
Verified
Not enough data
8.4
2825
|
Verified
Not enough data
8.1
2243
|
Verified
Not enough data
8.2
2786
|
Verified
Not enough data
8.4
2943
|
Verified
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.2
341
Not enough data
8.2
340
Not enough data
8.4
344
Knowledge Management
Not enough data
8.6
322
Not enough data
8.2
315
Not enough data
8.2
322
Compliance
Not enough data
8.4
336
Not enough data
8.3
333
Not enough data
8.2
335
Not enough data
8.1
333
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Data Security
Not enough data
8.1
335
Not enough data
8.1
329
Not enough data
8.4
334
Not enough data
8.4
331
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
312
Generative AI
Not enough data
7.6
248
Channels
Not enough data
8.2
569
Not enough data
8.0
555
Not enough data
7.3
548
Design
Not enough data
7.9
545
Not enough data
7.7
554
Not enough data
8.1
550
Not enough data
8.1
545
Not enough data
8.1
531
Generative AI
Not enough data
7.5
427
Not enough data
7.5
420
Usability
Not enough data
8.3
445
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
430
Not enough data
8.2
415
Not enough data
8.3
422
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Generative AI
Not enough data
7.9
176
Not enough data
8.0
178
Not enough data
7.8
177
Communication
Not enough data
8.8
718
|
Verified
Not enough data
8.7
758
|
Verified
Not enough data
8.6
659
Not enough data
8.6
632
|
Verified
Not enough data
8.3
356
Internal Use
Not enough data
8.2
2728
|
Verified
Not enough data
8.5
361
Not enough data
8.4
456
Not enough data
8.7
712
|
Verified
Not enough data
8.7
692
|
Verified
Not enough data
8.6
708
|
Verified
Generative AI
Not enough data
7.7
423
Self-Service Experience
Not enough data
8.5
1508
Not enough data
8.4
1469
Not enough data
8.1
1275
Not enough data
8.1
770
Not enough data
8.2
815
Self-Service Platform
Not enough data
8.3
838
Not enough data
8.3
815
Not enough data
7.8
725
Not enough data
8.2
761
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
81
Generative AI
Not enough data
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Process
Not enough data
8.7(won by default)
490
Not enough data
9.0(won by default)
634
Not enough data
8.5(won by default)
487
Channels
Not enough data
9.0(won by default)
624
Not enough data
8.5(won by default)
543
Not enough data
8.7(won by default)
514
Not enough data
8.6(won by default)
457
Not enough data
8.8(won by default)
482
Insight
Not enough data
8.7(won by default)
493
Not enough data
8.9(won by default)
545
Not enough data
8.8(won by default)
515
Not enough data
9.0(won by default)
589
Generative AI
Not enough data
7.6
184
Not enough data
7.7
183
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Incident Management
8.9
11
Not enough data
9.4
11
Not enough data
9.5
11
Not enough data
8.9
11
Not enough data
9.1
11
Not enough data
Reporting
9.4
11
Not enough data
9.1
11
Not enough data
8.5
8
Not enough data
Access & Usability
8.8
10
Not enough data
9.5
11
Not enough data
9.4
11
Not enough data
9.4
8
Not enough data
Agentic AI - Service Desk
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
InvGate Service Management and Zoho Desk are categorized as Help Desk
Unique Categories
InvGate Service Management is categorized as Service Desk and IT Service Management (ITSM) Tools
Reviews
Reviewers' Company Size
InvGate Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
50.0%
Insurance
11.1%
Manufacturing
5.6%
Telecommunications
5.6%
Security and Investigations
5.6%
Other
22.2%
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.6%
Other
60.2%
Alternatives
Discussions
What languages does InvGate Service Desk support?
1 Comment
Official Response from InvGate Service Management
English, Spanish, Portuguese, French, German and Catalan. Read more
Does InvGate Service Desk offer an API?
1 Comment
Official Response from InvGate Service Management
Yes! https://releases.invgate.com/service-desk/api/Read more
InvGate Service Management has no more discussions with answers
Where do I find training VDO?
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Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
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Click Apps, then click G...Read more
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