# InvGate Service Management, SysAid vs ManageEngine ServiceDesk Plus Comparison

| | InvGate Service Management | SysAid | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.5 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 20 | 747 | 249 | 
| **Largest Market Segment** | Small-Business (61.1% of reviews) | Mid-Market (59.6% of reviews) | Mid-Market (59.8% of reviews) | 
| **Entry Level Price** | No pricing available | Free Trial 1 Agent Per Year | Starts at $1195  (For 10 technicians annually) | 

---
## Top Pros & Cons

### InvGate Service Management

Pros:
- Automation (1 reviews)
- Deployment Ease (1 reviews)

Cons:
- Complexity (1 reviews)
- Complex Setup (1 reviews)

### SysAid

Pros:
- Customer Support (33 reviews)
- Ease of Use (33 reviews)

Cons:
- Missing Features (12 reviews)
- Steep Learning Curve (11 reviews)

### ManageEngine ServiceDesk Plus

Pros:
- Ease of Use (9 reviews)
- Features (8 reviews)

Cons:
- Complexity (4 reviews)
- Complex Setup (4 reviews)

---
## Ratings Comparison
| Rating | InvGate Service Management | SysAid | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
  | **Meets Requirements** | 8.9 (17 reviews) | 8.9 (600 reviews) | 8.6 (221 reviews) | 
  | **Ease of Use** | 9.1 (17 reviews) | 9.0 (603 reviews) | 8.5 (221 reviews) | 
  | **Ease of Setup** | 9.0 (15 reviews) | 8.5 (530 reviews) | 8.1 (162 reviews) | 
  | **Ease of Admin** | 9.4 (13 reviews) | 8.8 (520 reviews) | 8.4 (159 reviews) | 
  | **Quality of Support** | 8.7 (17 reviews) | 9.0 (591 reviews) | 8.1 (205 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (13 reviews) | 9.1 (512 reviews) | 8.3 (151 reviews) | 
  | **Product Direction (% positive)** | 9.3 (16 reviews) | 9.1 (568 reviews) | 8.1 (213 reviews) | 

---
## Pricing

### InvGate Service Management

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### SysAid

#### Entry-Level Pricing

Plan: Help Desk

Price: Free Trial 1 Agent Per Year

Description: A comprehensive, generative AI Help Desk platform, revolutionizing IT ticket management and service delivery.

Key Features:
- AI Chatbot
- Asset Management
- Self-Service Portal

[Browse all 2 editions](https://www.g2.com/products/sysaid/pricing)

#### Free Trial

Yes

### ManageEngine ServiceDesk Plus

#### Entry-Level Pricing

Plan: Standard Edition help desk module

Price: Starts at $1195  (For 10 technicians annually)

Description: The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!

Key Features:
- Self service portal
- Incident management
- Active Directory integration

[Browse all 3 editions](https://www.g2.com/products/manageengine-servicedesk-plus/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **InvGate Service Management** | N/A | N/A |
| **SysAid** | 8.1/10 | 51 |
| **ManageEngine ServiceDesk Plus** | 8.1/10 | 38 |

#### Ticket and Case Management

| Feature | InvGate Service Management | SysAid | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.9 (44 reviews) | 8.5 (32 reviews) | 
| **Ticket response user experience** | Not enough data | 8.7 (45 reviews) | 8.7 (33 reviews) | 
| **Workflow** | Not enough data | 8.4 (45 reviews) | 8.7 (33 reviews) | 
| **Response Automation** | Not enough data | 8.2 (42 reviews) | 8.9 (32 reviews) | 
| **SLA Management** | Not enough data | 8.2 (44 reviews) | 8.4 (33 reviews) | 
| **Attachments/Screencasts** | Not enough data | 8.4 (44 reviews) | 8.5 (33 reviews) | 
| **Ticket Collaboration** | Not enough data | 8.6 (43 reviews) | 8.6 (32 reviews) | 
| **Customer and Contacts Database** | Not enough data | 8.2 (41 reviews) | 8.1 (31 reviews) | 

#### Generative AI

| Feature | InvGate Service Management | SysAid | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (36 reviews) | 6.8 (13 reviews) | 
| **AI Text Summarization** | Not enough data | 7.6 (36 reviews) | 6.9 (13 reviews) | 

#### Agentic AI - Help Desk

| Feature | InvGate Service Management | SysAid | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Communication Channels

| Feature | InvGate Service Management | SysAid | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Customer Portal** | Not enough data | 8.7 (43 reviews) | 8.4 (32 reviews) | 
| **Email to Case** | Not enough data | 8.9 (41 reviews) | 9.1 (33 reviews) | 
| **Chat/Live Support** | Not enough data | 8.0 (41 reviews) | 7.9 (27 reviews) | 
| **Social Integration** | Feature Not Available | 6.0 (37 reviews) | 7.1 (24 reviews) | 
| **Voice** | Feature Not Available | 5.7 (38 reviews) | 6.5 (24 reviews) | 

#### Platform

| Feature | InvGate Service Management | SysAid | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Mobile User Support** | Not enough data | 6.7 (45 reviews) | 7.5 (28 reviews) | 
| **Customization ** | Not enough data | 8.3 (45 reviews) | 7.9 (32 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.9 (47 reviews) | 8.5 (34 reviews) | 
| **Integration** | Not enough data | 8.3 (45 reviews) | 7.8 (31 reviews) | 
| **Reporting** | Not enough data | 8.6 (44 reviews) | 8.2 (34 reviews) | 
| **Dashboards** | Not enough data | 8.7 (44 reviews) | 8.3 (33 reviews) | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **InvGate Service Management** | N/A | N/A |
| **SysAid** | 8.8/10 | 330 |
| **ManageEngine ServiceDesk Plus** | 8.7/10 | 47 |

#### Administration

| Feature | InvGate Service Management | SysAid | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Change Management** | Not enough data | 8.8 (233 reviews) ✓ Verified | 8.8 (39 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.7 (267 reviews) ✓ Verified | 8.8 (38 reviews) ✓ Verified | 
| **Reports & Analytics** | Not enough data | 8.8 (274 reviews) ✓ Verified | 8.9 (39 reviews) ✓ Verified | 

#### Service Desk

| Feature | InvGate Service Management | SysAid | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Help Desk** | Not enough data | 9.5 (295 reviews) ✓ Verified | 9.2 (42 reviews) ✓ Verified | 
| **Incident Reports** | Not enough data | 9.3 (281 reviews) ✓ Verified | 8.9 (41 reviews) ✓ Verified | 
| **Process Workflow** | Not enough data | 8.9 (259 reviews) ✓ Verified | 8.9 (41 reviews) ✓ Verified | 

#### Management

| Feature | InvGate Service Management | SysAid | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Reporting** | Not enough data | 8.7 (255 reviews) ✓ Verified | 8.6 (38 reviews) ✓ Verified | 
| **Administration Console** | Not enough data | 9.0 (256 reviews) ✓ Verified | 8.6 (35 reviews) ✓ Verified | 
| **Access Management** | Not enough data | 8.7 (236 reviews) ✓ Verified | 8.6 (35 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.7 (239 reviews) ✓ Verified | 8.7 (36 reviews) ✓ Verified | 
| **Policy Dictation** | Not enough data | 8.3 (180 reviews) ✓ Verified | 8.1 (34 reviews) ✓ Verified | 

#### Functionality

| Feature | InvGate Service Management | SysAid | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Ticketing System** | Not enough data | 9.4 (272 reviews) ✓ Verified | 9.1 (39 reviews) ✓ Verified | 
| **Performance Logging** | Not enough data | 8.8 (222 reviews) ✓ Verified | 8.5 (38 reviews) ✓ Verified | 
| **Alerting** | Not enough data | 8.9 (229 reviews) ✓ Verified | 8.8 (36 reviews) ✓ Verified | 
| **Automation** | Not enough data | 8.5 (223 reviews) ✓ Verified | 8.5 (39 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | InvGate Service Management | SysAid | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | 8.7 (5 reviews) | Not enough data | 
| **Multi-step Planning** | Feature Not Available | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | 7.5 (8 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 8.3 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 9.0 (7 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **InvGate Service Management** | N/A | N/A |
| **SysAid** | N/A | N/A |
| **ManageEngine ServiceDesk Plus** | 8.4/10 | 34 |

#### Monitoring

| Feature | InvGate Service Management | SysAid | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Constant Monitoring** | Not enough data | Not enough data | 8.9 (29 reviews) ✓ Verified | 
| **Timely Alerts** | Not enough data | Not enough data | 9.2 (30 reviews) ✓ Verified | 
| **TIcket Accuracy** | Not enough data | Not enough data | 9.1 (31 reviews) ✓ Verified | 
| **AI Monitoring** | Not enough data | Not enough data | 6.4 (6 reviews) | 

#### Management Tools

| Feature | InvGate Service Management | SysAid | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Ticket Assignment** | Not enough data | Not enough data | 9.2 (32 reviews) ✓ Verified | 
| **Standardization** | Not enough data | Not enough data | 8.7 (30 reviews) ✓ Verified | 
| **Lifecycle Visualization** | Not enough data | Not enough data | 8.9 (29 reviews) ✓ Verified | 

#### Generative AI

| Feature | InvGate Service Management | SysAid | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.6 (12 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.6 (12 reviews) | 

#### Agentic AI - Incident Management

| Feature | InvGate Service Management | SysAid | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### AIOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **InvGate Service Management** | N/A | N/A |
| **SysAid** | N/A | N/A |
| **ManageEngine ServiceDesk Plus** | N/A | N/A |

#### Functionality

| Feature | InvGate Service Management | SysAid | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Artificial Intelligence** | Not enough data | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | Not enough data | 
| **Systems Monitoring** | Not enough data | Not enough data | Not enough data | 

#### Issue Resolution

| Feature | InvGate Service Management | SysAid | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Root Cause Identification** | Not enough data | Not enough data | Not enough data | 
| **Proactive Identification** | Not enough data | Not enough data | Not enough data | 
| **Resolution Guidance** | Not enough data | Not enough data | Not enough data | 

#### Management

| Feature | InvGate Service Management | SysAid | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **System Integration** | Not enough data | Not enough data | Not enough data | 
| **Alerting** | Not enough data | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | InvGate Service Management | SysAid | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - AIOps Platforms

| Feature | InvGate Service Management | SysAid | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **InvGate Service Management** | 9.2/10 | 13 |
| **SysAid** | 8.6/10 | 468 |
| **ManageEngine ServiceDesk Plus** | 8.2/10 | 113 |

#### Incident Management

| Feature | InvGate Service Management | SysAid | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Automate Ticket Routing** | 8.9 (11 reviews) | 9.0 (406 reviews) | 8.7 (95 reviews) | 
| **Ticket Prioritization** | 9.4 (11 reviews) | 8.9 (418 reviews) | 8.6 (95 reviews) | 
| **Ticket Notifications** | 9.5 (11 reviews) | 9.1 (426 reviews) | 8.8 (99 reviews) | 
| **Knowledge Base** | 8.9 (11 reviews) | 8.4 (388 reviews) | 7.9 (91 reviews) | 
| **Knowledge Base/Ticket Integration** | 9.1 (11 reviews) | 8.5 (375 reviews) | 8.1 (89 reviews) | 

#### Reporting

| Feature | InvGate Service Management | SysAid | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Dashboards** | 9.4 (11 reviews) | 8.6 (415 reviews) | 8.3 (95 reviews) | 
| **Time Tracking** | 9.1 (11 reviews) | 8.4 (388 reviews) | 8.5 (86 reviews) | 
| **Surveys** | 8.5 (8 reviews) | 8.3 (325 reviews) | 8.0 (74 reviews) | 

#### Access & Usability

| Feature | InvGate Service Management | SysAid | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Mobile** | 8.8 (10 reviews) | 7.4 (295 reviews) | 7.2 (75 reviews) | 
| **Self Service** | 9.5 (11 reviews) | 8.8 (392 reviews) | 8.1 (81 reviews) | 
| **Active Directory** | 9.4 (11 reviews) | 9.0 (385 reviews) | 8.6 (91 reviews) | 
| **Multi-Channel Access** | 9.4 (8 reviews) | 8.6 (313 reviews) | 7.9 (69 reviews) | 

#### Agentic AI - Service Desk

| Feature | InvGate Service Management | SysAid | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | Not enough data | 
| **Multi-step Planning** | Feature Not Available | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Service Desk Software](https://www.g2.com/categories/service-desk), [Help Desk Software](https://www.g2.com/categories/help-desk), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)


**Unique to SysAid (1):** [AIOps Tools](https://www.g2.com/categories/aiops-platforms)

**Unique to ManageEngine ServiceDesk Plus (1):** [Incident Management Software](https://www.g2.com/categories/incident-management)


---
## Reviewer Demographics

### By Company Size

| Segment | InvGate Service Management | SysAid | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Small-Business** | 61.1% | 10.7% | 8.7% | 
| **Mid-Market** | 22.2% | 59.6% | 59.8% | 
| **Enterprise** | 16.7% | 29.7% | 31.5% | 

### By Industry

#### InvGate Service Management

- **Information Technology and Services:** 50.0%
- **Insurance:** 11.1%
- **Manufacturing:** 5.6%
- **Telecommunications:** 5.6%
- **Security and Investigations:** 5.6%
- **Primary/Secondary Education:** 5.6%
- **Non-Profit Organization Management:** 5.6%
- **Education Management:** 5.6%
- **Construction:** 5.6%

#### SysAid

- **Information Technology and Services:** 14.4%
- **Hospital & Health Care:** 7.2%
- **Financial Services:** 4.5%
- **Banking:** 4.4%
- **Computer Software:** 3.1%
- **Construction:** 2.8%
- **Higher Education:** 2.5%
- **Non-Profit Organization Management:** 2.5%
- **Retail:** 2.5%
- **Automotive:** 2.4%
- **Other:** 53.6%

#### ManageEngine ServiceDesk Plus

- **Information Technology and Services:** 18.8%
- **Hospital & Health Care:** 5.0%
- **Financial Services:** 5.0%
- **Oil & Energy:** 4.2%
- **Computer & Network Security:** 2.9%
- **Health, Wellness and Fitness:** 2.9%
- **Computer Software:** 2.5%
- **Education Management:** 2.5%
- **Non-Profit Organization Management:** 2.1%
- **Hospitality:** 2.1%
- **Other:** 52.1%

---
## Alternatives

### Alternatives to InvGate Service Management

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1866 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) — 3.9/5 stars (225 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6944 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4306 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (429 reviews)

### Alternatives to SysAid

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1146 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1866 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6944 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)

### Alternatives to ManageEngine ServiceDesk Plus

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1866 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [SolarWinds Web Help Desk](https://www.g2.com/products/solarwinds-web-help-desk/reviews) — 3.9/5 stars (60 reviews)
- [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) — 4.0/5 stars (582 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1146 reviews)
- [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) — 3.9/5 stars (225 reviews)

---
## Top Discussions

### InvGate Service Management

- Title: [Does InvGate Service Desk offer an API?](https://www.g2.com/discussions/api-3956d587-2c22-44c2-aa94-52a4ce3c40b5) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, InvGate Service Desk has an API available for use."
- Title: [What languages does InvGate Service Desk support?](https://www.g2.com/discussions/languages-5d839bb5-b20a-40ad-b39d-9e0146df73cc) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "InvGate Service Desk supports the following languages:

English, French, Portuguese, Spanish"

### SysAid

- Title: [Does SysAid allow for modern authentication on monitored email?](https://www.g2.com/discussions/24871-does-sysaid-allow-for-modern-authentication-on-monitored-email) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "In SysAid we have automated email integration, which is affected by Microsoft’s announcement that they’re retiring basic authentication for Office 365 email..."
- Title: [What is SysAid used for?](https://www.g2.com/discussions/what-is-sysaid-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "SysAid is the next-gen of ITSM, a comprehensive platform with generative AI baked into every element of service management, all wrapped up in an intuitive,..."
- Title: [How do I upgrade my SysAid?](https://www.g2.com/discussions/how-do-i-upgrade-my-sysaid) — 1 comment
  > **Top comment:** "You can follow those steps:
https://documentation.sysaid.com/docs/upgrade-guide"
- Title: [Why did you choose service management program?](https://www.g2.com/discussions/why-did-you-choose-service-management-program) — 1 comment
  > **Top comment:** "We chose it because it facilitates the management of tickets within the company"
- Title: [Are Sysaids free?](https://www.g2.com/discussions/are-sysaids-free) — 1 comment
  > **Top comment:** "There's free version and paid version. The free version has limitation such number of assets, number of administrators and etc. "

### ManageEngine ServiceDesk Plus

- Title: [What is ManageEngine ServiceDesk Plus used for?](https://www.g2.com/discussions/what-is-manageengine-servicedesk-plus-used-for) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/invgate-service-management-vs-sysaid-vs-manageengine-servicedesk-plus)