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Compare InvGate Service Management and Spiceworks Cloud Help Desk 
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At a Glance
Market Segments
Small-Business (61.1% of reviews)
Mid-Market (65.8% of reviews)
Entry-Level Pricing
No pricing available
Free
InvGate Service Management
Star Rating
(20)4.6 out of 5
Market Segments
Small-Business (61.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about InvGate Service ManagementSpiceworks Cloud Help Desk
Star Rating
(311)4.3 out of 5
Market Segments
Mid-Market (65.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Spiceworks Cloud Help Desk excels in its free entry-level pricing, making it an attractive option for mid-market businesses looking for budget-friendly solutions, while InvGate Service Management, although more expensive, offers a higher star rating and is favored by small businesses for its robust features.
- Reviewers mention that InvGate Service Management shines in ease of use and setup, scoring 9.3 in both categories, compared to Spiceworks' 8.7, indicating that users find InvGate's interface more intuitive and quicker to implement.
- G2 users highlight that InvGate's ticket prioritization feature stands out with a score of 9.5, allowing for better management of urgent issues, while Spiceworks scores 8.8, suggesting it may not be as effective in helping teams prioritize their workload efficiently.
- Users on G2 report that InvGate Service Management's knowledge base integration is highly rated at 9.0, facilitating better self-service options for customers, whereas Spiceworks' score of 8.2 indicates room for improvement in this area.
- Reviewers say that the reporting capabilities of InvGate, with a score of 9.3 for dashboards and 9.2 for time tracking, provide more comprehensive insights compared to Spiceworks, which scored 8.6 and 8.4 respectively, making InvGate a better choice for data-driven decision-making.
- Users report that while both platforms offer mobile support, InvGate's mobile usability is rated higher at 8.9, compared to Spiceworks' lower score of 5.8, suggesting that InvGate provides a more seamless experience for users on the go.
Pricing
Entry-Level Pricing
InvGate Service Management
No pricing availableSpiceworks Cloud Help Desk
Spiceworks Hosts It
Free
Hosted hassle-free in the cloud.
No installation and no hardware.
Free Trial
InvGate Service Management
Free Trial is available
Spiceworks Cloud Help Desk
No trial information availableRatings
Meets Requirements
8.9
17
8.6
286
Ease of Use
9.1
17
8.7
287
Ease of Setup
9.0
15
8.7
215
Ease of Admin
9.4
13
8.8
217
Quality of Support
8.7
17
8.4
235
Has the product been a good partner in doing business?
9.1
13
8.9
176
Product Direction (% positive)
9.3
16
8.1
286
Features by Category
Ticket and Case Management
Not enough data
8.2
13
|
Verified
Not enough data
8.3
13
|
Verified
Not enough data
8.8
11
|
Verified
Not enough data
8.3
10
Not enough data
8.8
7
|
Verified
Not enough data
8.8
11
|
Verified
Not enough data
8.1
12
|
Verified
Not enough data
9.0
8
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.3
12
|
Verified
Not enough data
9.3
12
|
Verified
Not enough data
7.5
6
|
Verified
Feature Not Available
6.0
5
Feature Not Available
Feature Not Available
Platform
Not enough data
5.8
8
|
Verified
Not enough data
7.4
9
|
Verified
Not enough data
9.2
10
|
Verified
Not enough data
7.5
8
|
Verified
Not enough data
8.3
9
|
Verified
Not enough data
8.0
11
|
Verified
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.9
11
Feature Not Available
9.4
11
8.8
125
9.5
11
9.3
131
8.9
11
8.2
113
9.1
11
8.2
102
Reporting
9.4
11
8.6
127
9.1
11
8.4
107
8.5
8
Feature Not Available
Access & Usability
8.8
10
8.1
98
9.5
11
8.9
106
9.4
11
8.9
89
9.4
8
Feature Not Available
Agentic AI - Service Desk
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
InvGate Service Management and Spiceworks Cloud Help Desk are categorized as Service Desk and Help Desk
Unique Categories
InvGate Service Management is categorized as IT Service Management (ITSM) Tools
Spiceworks Cloud Help Desk has no unique categories
Reviews
Reviewers' Company Size
InvGate Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Spiceworks Cloud Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
50.0%
Insurance
11.1%
Manufacturing
5.6%
Telecommunications
5.6%
Security and Investigations
5.6%
Other
22.2%
Information Technology and Services
17.9%
Education Management
8.5%
Higher Education
4.9%
Hospital & Health Care
4.6%
Computer Software
2.6%
Other
61.6%
Alternatives
Discussions
What languages does InvGate Service Desk support?
1 Comment
Official Response from InvGate Service Management
English, Spanish, Portuguese, French, German and Catalan. Read more
Does InvGate Service Desk offer an API?
1 Comment
Official Response from InvGate Service Management
Yes! https://releases.invgate.com/service-desk/api/Read more
InvGate Service Management has no more discussions with answers
I have a computer repair service and I have customers whom live out of town...how could I use spiceworks to administer routine task through a secure connection?
4 Comments
DK
Looks like a really old question so Spiceworks might not have had this out back then, but the feature is called Remote...Read more
What is Spiceworks Cloud Help Desk used for?
1 Comment
AS
It can be used as your IT helpdesk or HR helpdesk even for your employees or maybe a space where you can gather the feedback from employees Read more
Spiceworks Cloud Help Desk has no more discussions with answers
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