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Compare InvGate Service Management and Proactivanet 
Featured Products
At a Glance
Market Segments
Small-Business (61.1% of reviews)
Mid-Market (51.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
InvGate Service Management
Star Rating
(20)4.6 out of 5
Market Segments
Small-Business (61.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about InvGate Service ManagementProactivanet
Star Rating
(65)4.8 out of 5
Market Segments
Mid-Market (51.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ProactivanetInvGate Service Management vs Proactivanet
When assessing the two solutions, reviewers found Proactivanet easier to use and do business with overall. However, reviewers preferred the ease of set up with InvGate Service Management, along with administration.
- Reviewers felt that Proactivanet meets the needs of their business better than InvGate Service Management.
- When comparing quality of ongoing product support, reviewers felt that Proactivanet is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Proactivanet over InvGate Service Management.
Pricing
Entry-Level Pricing
InvGate Service Management
No pricing availableProactivanet
No pricing availableFree Trial
InvGate Service Management
Free Trial is available
Proactivanet
No trial information availableRatings
Meets Requirements
8.9
17
9.4
61
Ease of Use
9.1
17
9.3
62
Ease of Setup
9.0
15
8.9
60
Ease of Admin
9.4
13
9.1
56
Quality of Support
8.7
17
9.5
60
Has the product been a good partner in doing business?
9.1
13
9.6
55
Product Direction (% positive)
9.3
16
10.0
61
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
Not enough data
9.3
43
Not enough data
9.0
43
Not enough data
9.0
32
Not enough data
8.7
30
Not enough data
9.2
42
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
9.1
41
Not enough data
9.0
36
Not enough data
9.1
30
Not enough data
9.1
33
Incident Management
8.9
11
9.4
46
9.4
11
9.4
46
9.5
11
9.5
47
8.9
11
9.0
44
9.1
11
9.0
41
Reporting
9.4
11
8.7
45
9.1
11
9.3
46
8.5
8
8.8
43
Access & Usability
8.8
10
8.2
39
9.5
11
9.2
44
9.4
11
9.4
45
9.4
8
9.0
37
Agentic AI - Service Desk
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
InvGate Service Management and Proactivanet are categorized as Service Desk
Unique Categories
InvGate Service Management is categorized as Help Desk and IT Service Management (ITSM) Tools
Proactivanet is categorized as IT Asset Management
Reviews
Reviewers' Company Size
InvGate Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Proactivanet
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
50.0%
Insurance
11.1%
Manufacturing
5.6%
Telecommunications
5.6%
Security and Investigations
5.6%
Other
22.2%
Information Technology and Services
23.4%
Higher Education
7.8%
Financial Services
7.8%
Transportation/Trucking/Railroad
6.3%
Pharmaceuticals
6.3%
Other
48.4%
Alternatives
Discussions
What languages does InvGate Service Desk support?
1 Comment
Official Response from InvGate Service Management
English, Spanish, Portuguese, French, German and Catalan. Read more
Does InvGate Service Desk offer an API?
1 Comment
Official Response from InvGate Service Management
Yes! https://releases.invgate.com/service-desk/api/Read more
InvGate Service Management has no more discussions with answers
Proactivanet has no discussions with answers
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