# InvGate Service Management vs Ivanti ITSM Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Ivanti Neurons for ITSM excels in automation and AI-driven capabilities, which significantly streamline incident, problem, and change management. Users appreciate how it reduces manual work through intelligent workflows, making IT processes more efficient.
- **Users say** that InvGate Service Management stands out for its **simple and user-friendly interface**. Reviewers highlight the intuitive UX that facilitates easy navigation, making implementation a smooth experience for businesses looking to optimize their IT support requests.
- **According to verified reviews** , Ivanti Neurons for ITSM has a higher overall satisfaction score, reflecting its ability to handle complex IT needs effectively. Users mention that it transforms help desk operations into automated, data-driven processes, which is a significant improvement over manual methods.
- **Reviewers mention** that InvGate Service Management offers a more favorable experience in terms of ease of setup and administration. Users appreciate the streamlined onboarding process, which allows teams to quickly adapt and start managing tickets without extensive training.
- **G2 reviewers highlight** that while Ivanti Neurons for ITSM has strong automation features, it sometimes struggles with user experience compared to InvGate. Users have noted challenges in configuration, which can impact how well the software meets specific workflow needs.
- **Users report** that InvGate Service Management provides excellent support and visibility into IT operations, with features that allow organizations to track and manage requests effectively. This capability is particularly praised for enhancing overall service delivery and user satisfaction.



---
## Frequently Asked Questions

### What is the difference between Ivanti Neurons for ITSM vs InvGate Service Management?

Ivanti Neurons for ITSM stands out for its flexibility and multi-tenant capabilities, while InvGate Service Management is favored for its ease of use and administration.

| [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) | [InvGate Service Management](https://www.g2.com/products/invgate-service-management/reviews) |
| --- | --- |
| 4.0/5 (295 reviews) | 4.6/5 (20 reviews) |
| Enterprise | Small-Business |
| 7.0 | 9.0 |
| 7.8 | 8.7 |
| Highly flexible, multi-tenant platform with advanced automation and workflow customization | Intuitive, user-friendly interface and rapid setup with strong ease of administration |



### How do the pricing models of Ivanti Neurons for ITSM and InvGate Service Management compare?

InvGate Service Management is rated higher for value, with reviewers expressing greater satisfaction with its price and cost-effectiveness.

- **Ivanti Neurons for ITSM:** Reviewers note that while the platform offers robust automation and flexibility, it is not the least expensive option and some mention higher professional services fees.
- **InvGate Service Management:** Reviewers consistently describe it as cost-effective and a strong value alternative to more complex ITSM tools.



### What are the best alternatives to Ivanti Neurons for ITSM and InvGate Service Management?

The top three alternatives to Ivanti Neurons for ITSM and InvGate Service Management are Freshservice, ServiceNow IT Service Management, and Jira Service Management.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) | 4.0/5 (295 reviews) | Enterprise | Not the least expensive, but valued for automation and flexibility | Highly flexible, multi-tenant platform with advanced automation |
| [InvGate Service Management](https://www.g2.com/products/invgate-service-management/reviews) | 4.6/5 (20 reviews) | Small-Business | Cost-effective alternative to complex ITSM tools | Intuitive, user-friendly interface and rapid setup |
| [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5 (1352 reviews) | Mid-Market | — | — |
| [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) | 4.5/5 (1953 reviews) | Enterprise | — | — |
| [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) | 4.3/5 (991 reviews) | Mid-Market | — | — |



### Which IT Service Management (ITSM) Tools features should I prioritize when comparing Ivanti Neurons for ITSM and InvGate Service Management?

Buyers should prioritize ease of setup, ease of administration, automation and workflow customization, reporting, and integration capabilities when comparing Ivanti Neurons for ITSM and InvGate Service Management.

- **Ease of Setup:** Ivanti Neurons for ITSM scores 7.0; InvGate Service Management scores 9.0.
- **Ease of Admin:** Ivanti Neurons for ITSM scores 7.4; InvGate Service Management scores 9.4.
- **Automation and Workflow Customization:** Ivanti Neurons for ITSM is frequently cited for advanced automation and workflow flexibility; InvGate Service Management is praised for its visual workflow builder and automation rules.
- **Reporting:** Both products are noted for reporting, but reviewers mention Ivanti Neurons for ITSM's reporting can be complex, while InvGate Service Management's reporting is described as solid but could use more customization.
- **Integration Capabilities:** Ivanti Neurons for ITSM is mentioned in 61 reviews for integrations; InvGate Service Management reviewers note limited out-of-the-box integrations.



### What are the pros and cons of Ivanti Neurons for ITSM vs InvGate Service Management?

Ivanti Neurons for ITSM's headline strength is its flexibility and automation, while InvGate Service Management is strongest in ease of use and administration.

- **Ivanti Neurons for ITSM strengths:** Highly flexible and customizable multi-tenant platform, advanced automation and workflow capabilities, strong ITIL alignment, and robust self-service portal.
- **Ivanti Neurons for ITSM trade-offs:** Steep learning curve for advanced configuration, interface can feel outdated, reporting relies on technical skills, and integration setup can require extra effort.
- **InvGate Service Management strengths:** Intuitive and user-friendly interface (2 all-time mentions), rapid setup and deployment, strong ease of administration (score: 9.4), and effective ticket management (2 all-time mentions).
- **InvGate Service Management trade-offs:** Limited out-of-the-box integrations (1 all-time mention), some customization limitations (1 all-time mention), and reporting could benefit from more advanced filtering and customization (1 all-time mention).



### Is Ivanti Neurons for ITSM or InvGate Service Management better for small businesses?

InvGate Service Management is the better fit for small businesses, as reflected by its largest segment and reviewer sentiment.

- **Ivanti Neurons for ITSM:** Largest segment is Enterprise; reviewers highlight its flexibility and automation but note a steeper learning curve and more complex setup.
- **InvGate Service Management:** Largest segment is Small-Business; reviewers consistently praise its intuitive interface, rapid setup, and ease of use for smaller organizations.



### Which IT Service Management (ITSM) Tools platform has better integrations?

Ivanti Neurons for ITSM is favored for integrations, with more reviewer-cited integration mentions than InvGate Service Management.

- **Ivanti Neurons for ITSM:** 61 reviews mention integrations, with reviewers highlighting integration with Ivanti DEX and other Ivanti products.
- **InvGate Service Management:** Reviewers note limited out-of-the-box integrations and mention that additional setup may be required for third-party app connections.



### How do Ivanti Neurons for ITSM and InvGate Service Management compare on customer support?

InvGate Service Management scores higher on Quality of Support, with a 0.9-point lead over Ivanti Neurons for ITSM.

- **Ivanti Neurons for ITSM:** Reviewers describe support as responsive during onboarding but note variability in support quality and occasional reliance on paid services for advanced help.
- **InvGate Service Management:** Reviewers consistently praise support, describing it as excellent and responsive, with several citing positive experiences from sales through implementation and ongoing assistance.



### Which is easier to implement, Ivanti Neurons for ITSM or InvGate Service Management?

InvGate Service Management is rated significantly easier to implement, with a 2-point lead in Ease of Setup and a 2-point lead in Ease of Admin.

- **Ivanti Neurons for ITSM:** Reviewers describe the setup as flexible but complex, with a notable learning curve for advanced configuration and administration.
- **InvGate Service Management:** Reviewers consistently highlight its rapid and straightforward implementation, intuitive configuration, and ease of deployment across departments.



### Which product has better Reporting?

InvGate Service Management is favored for Reporting, with reviewers citing its ease and customization, while Ivanti Neurons for ITSM's reporting is noted as powerful but complex.

- **Ivanti Neurons for ITSM:** Reporting is frequently mentioned as robust but often requires technical skills and relies on Microsoft SSRS; reviewers note a desire for more user-friendly, no-code reporting options.
- **InvGate Service Management:** Reviewers highlight the ease and speed of creating reports, with several describing its custom reports module as the best they've used and praising its intuitive reporting interface.



| | InvGate Service Management | Ivanti ITSM | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.0 out of 5 | 
| **Total Reviews** | 20 | 322 | 
| **Largest Market Segment** | Small-Business (61.1% of reviews) | Enterprise (53.6% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### InvGate Service Management

Pros:
- Automation (1 reviews)
- Deployment Ease (1 reviews)

Cons:
- Complexity (1 reviews)
- Complex Setup (1 reviews)

### Ivanti ITSM

Pros:
- Customization (3 reviews)
- Integrations (3 reviews)

Cons:
- Clunky Interface (1 reviews)
- Compatibility Issues (1 reviews)

---
## Ratings Comparison
| Rating | InvGate Service Management | Ivanti ITSM | 
|---|---|---|
  | **Meets Requirements** | 8.9 (17 reviews) | 8.3 (235 reviews) | 
  | **Ease of Use** | 9.1 (17 reviews) | 7.8 (266 reviews) | 
  | **Ease of Setup** | 9.0 (15 reviews) | 7.0 (202 reviews) | 
  | **Ease of Admin** | 9.4 (13 reviews) | 7.4 (143 reviews) | 
  | **Quality of Support** | 8.7 (17 reviews) | 7.8 (224 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (13 reviews) | 8.1 (140 reviews) | 
  | **Product Direction (% positive)** | 9.3 (16 reviews) | 7.9 (222 reviews) | 

---
## Pricing

### InvGate Service Management

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Ivanti ITSM

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **InvGate Service Management** | N/A | N/A |
| **Ivanti ITSM** | N/A | N/A |

#### Ticket and Case Management

| Feature | InvGate Service Management | Ivanti ITSM | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Ticket Management** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Inbox Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 

#### Generative AI

| Feature | InvGate Service Management | Ivanti ITSM | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | InvGate Service Management | Ivanti ITSM | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | InvGate Service Management | Ivanti ITSM | 
|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | 
| **Social Integration** | Feature Not Available | Not enough data | 
| **Voice** | Feature Not Available | Not enough data | 
| **Video Chat** | Not enough data | Not enough data | 

#### Platform

| Feature | InvGate Service Management | Ivanti ITSM | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | InvGate Service Management | Ivanti ITSM | 
|---|---|---|
| **Automated Routing** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Gamification** | Not enough data | Not enough data | 
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Key Performance Indicators** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Voice Recognition** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Task Automation** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Language Detection** | Not enough data | Not enough data | 
| **Multiple Data Sources** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **Macros/Templated Responses** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **InvGate Service Management** | N/A | N/A |
| **Ivanti ITSM** | 8.4/10 | 150 |

#### Administration

| Feature | InvGate Service Management | Ivanti ITSM | 
|---|---|---|
| **Change Management** | Not enough data | 8.2 (68 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 7.7 (68 reviews) ✓ Verified | 
| **Reports & Analytics** | Not enough data | 7.4 (82 reviews) ✓ Verified | 
| **IT Asset Management** | Not enough data | Not enough data | 
| **Knowledge Management** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Service Request Management** | Not enough data | 10.0 (5 reviews) | 
| **Release Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **Ticket Management** | Not enough data | 10.0 (6 reviews) | 
| **Workflow Management** | Not enough data | 10.0 (6 reviews) | 
| **Problem Management** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Capacity Management** | Not enough data | Not enough data | 
| **Availability Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 

#### Service Desk

| Feature | InvGate Service Management | Ivanti ITSM | 
|---|---|---|
| **Help Desk** | Not enough data | 8.7 (93 reviews) ✓ Verified | 
| **Incident Reports** | Not enough data | 8.2 (69 reviews) ✓ Verified | 
| **Process Workflow** | Not enough data | 8.3 (100 reviews) ✓ Verified | 
| **Customizable Reports** | Not enough data | Not enough data | 

#### Management

| Feature | InvGate Service Management | Ivanti ITSM | 
|---|---|---|
| **Reporting** | Not enough data | 7.8 (38 reviews) ✓ Verified | 
| **Administration Console** | Not enough data | 6.3 (31 reviews) ✓ Verified | 
| **Access Management** | Not enough data | 7.8 (17 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.6 (32 reviews) ✓ Verified | 
| **Policy Dictation** | Not enough data | 7.3 (22 reviews) ✓ Verified | 
| **Real-Time Reporting** | Not enough data | Not enough data | 

#### Functionality

| Feature | InvGate Service Management | Ivanti ITSM | 
|---|---|---|
| **Ticketing System** | Not enough data | 9.4 (47 reviews) ✓ Verified | 
| **Performance Logging** | Not enough data | 7.1 (16 reviews) ✓ Verified | 
| **Alerting** | Not enough data | 7.3 (17 reviews) ✓ Verified | 
| **Automation** | Not enough data | 9.2 (59 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | InvGate Service Management | Ivanti ITSM | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | 9.8 (14 reviews) | 
| **Multi-step Planning** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Not enough data | 7.9 (28 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | 9.4 (12 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Resource Allocation & Planning** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | InvGate Service Management | Ivanti ITSM | 
|---|---|---|
| **Prioritization** | Not enough data | Not enough data | 
| **Service History** | Not enough data | Not enough data | 
| **Client Portal** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Service Catalog** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Support Ticket Tracking** | Not enough data | Not enough data | 
| **Automated Routing** | Not enough data | Not enough data | 
| **Macros/Templated Responses** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Dashboard Creation** | Not enough data | Not enough data | 
| **Remote Access & Monitoring** | Not enough data | Not enough data | 
| **Asset Tracking** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Approval Process Control** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **InvGate Service Management** | N/A | N/A |
| **Ivanti ITSM** | N/A | N/A |

#### Asset Inventory

| Feature | InvGate Service Management | Ivanti ITSM | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | Not enough data | 
| **Software Asset Inventory** | Not enough data | Not enough data | 
| **Cloud Asset Inventory** | Not enough data | Not enough data | 
| **Mobile Asset Inventory** | Not enough data | Not enough data | 
| **Asset Discovery** | Not enough data | Not enough data | 

#### Generative AI

| Feature | InvGate Service Management | Ivanti ITSM | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Generation** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | InvGate Service Management | Ivanti ITSM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Management

| Feature | InvGate Service Management | Ivanti ITSM | 
|---|---|---|
| **Central Dashboard** | Not enough data | Not enough data | 
| **Asset Policy Management** | Not enough data | Not enough data | 
| **Risk Management** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Requisition Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Maintenance Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Problem Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Supplier Management** | Not enough data | Not enough data | 
| **Procurement Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Change Management** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Audit Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | InvGate Service Management | Ivanti ITSM | 
|---|---|---|
| **Cost Tracking** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Asset Tracking** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Barcode/Ticket Scanning** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Compliance Tracking** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **InvGate Service Management** | 9.2/10 | 13 |
| **Ivanti ITSM** | 7.5/10 | 114 |

#### Incident Management

| Feature | InvGate Service Management | Ivanti ITSM | 
|---|---|---|
| **Automate Ticket Routing** | 8.9 (11 reviews) | 8.2 (91 reviews) | 
| **Ticket Prioritization** | 9.4 (11 reviews) | 8.3 (95 reviews) | 
| **Ticket Notifications** | 9.5 (11 reviews) | 8.1 (99 reviews) | 
| **Knowledge Base** | 8.9 (11 reviews) | 7.4 (88 reviews) | 
| **Knowledge Base/Ticket Integration** | 9.1 (11 reviews) | 7.5 (82 reviews) | 
| **Real-Time Notifications** | Not enough data | Not enough data | 

#### Reporting

| Feature | InvGate Service Management | Ivanti ITSM | 
|---|---|---|
| **Dashboards** | 9.4 (11 reviews) | 7.6 (99 reviews) | 
| **Time Tracking** | 9.1 (11 reviews) | 7.3 (78 reviews) | 
| **Surveys** | 8.5 (8 reviews) | 6.9 (68 reviews) | 
| **Activity Tracking** | Not enough data | Not enough data | 

#### Access & Usability

| Feature | InvGate Service Management | Ivanti ITSM | 
|---|---|---|
| **Mobile** | 8.8 (10 reviews) | 6.1 (52 reviews) | 
| **Self Service** | 9.5 (11 reviews) | 7.9 (92 reviews) | 
| **Active Directory** | 9.4 (11 reviews) | 7.8 (79 reviews) | 
| **Multi-Channel Access** | 9.4 (8 reviews) | 7.4 (53 reviews) | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Agentic AI - Service Desk

| Feature | InvGate Service Management | Ivanti ITSM | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Multi-step Planning** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Not enough data | 7.3 (5 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | InvGate Service Management | Ivanti ITSM | 
|---|---|---|
| **Project Management** | Not enough data | Not enough data | 
| **Procurement Management** | Not enough data | Not enough data | 
| **CMDB** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **IT Risk Management** | Not enough data | Not enough data | 
| **Service Catalog** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Change Management** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Benchmarking** | Not enough data | Not enough data | 
| **Localization Automation** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Customer Support** | Not enough data | Not enough data | 
| **Scheduled/Automated Reports** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Release & Deployment** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Problem Management** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **IT Asset Management** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Asset Lifecycle Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Service Desk Software](https://www.g2.com/categories/service-desk), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)

**Unique to InvGate Service Management (1):** [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to Ivanti ITSM (1):** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management)


---
## Reviewer Demographics

### By Company Size

| Segment | InvGate Service Management | Ivanti ITSM | 
|---|---|---|
| **Small-Business** | 61.1% | 14.1% | 
| **Mid-Market** | 22.2% | 32.2% | 
| **Enterprise** | 16.7% | 53.6% | 

### By Industry

#### InvGate Service Management

- **Information Technology and Services:** 50.0%
- **Insurance:** 11.1%
- **Manufacturing:** 5.6%
- **Telecommunications:** 5.6%
- **Security and Investigations:** 5.6%
- **Primary/Secondary Education:** 5.6%
- **Non-Profit Organization Management:** 5.6%
- **Education Management:** 5.6%
- **Construction:** 5.6%

#### Ivanti ITSM

- **Information Technology and Services:** 17.1%
- **Hospital & Health Care:** 8.4%
- **Computer Software:** 6.6%
- **Government Administration:** 5.9%
- **Higher Education:** 5.9%
- **Education Management:** 4.9%
- **Banking:** 4.5%
- **Retail:** 2.8%
- **Transportation/Trucking/Railroad:** 2.8%
- **Financial Services:** 2.8%
- **Other:** 38.1%

---
## Alternatives

### Alternatives to InvGate Service Management

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1355 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (986 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (251 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1985 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (753 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (787 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (296 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (7075 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3771 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (5036 reviews)

### Alternatives to Ivanti ITSM

- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1985 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1355 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (986 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (296 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (251 reviews)
- [BMC Helix Remedyforce](https://www.g2.com/products/bmc-helix-remedyforce/reviews) — 3.9/5 stars (49 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (787 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (753 reviews)
- [CA Service Desk Manager](https://www.g2.com/products/ca-service-desk-manager/reviews) — 4.2/5 stars (20 reviews)
- [OpenText Service Management Automation X (SMAX)](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews) — 4.2/5 stars (72 reviews)

---
## Top Discussions

### InvGate Service Management

- Title: [Does InvGate Service Desk offer an API?](https://www.g2.com/discussions/api-3956d587-2c22-44c2-aa94-52a4ce3c40b5) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, InvGate Service Desk has an API available for use."
- Title: [What languages does InvGate Service Desk support?](https://www.g2.com/discussions/languages-5d839bb5-b20a-40ad-b39d-9e0146df73cc) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "InvGate Service Desk supports the following languages:

English, French, Portuguese, Spanish"

### Ivanti ITSM

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/invgate-service-management-vs-ivanti-ivanti-itsm)