Link copied to clipboard # InvGate Service Management vs Ivanti ITSM Comparison - What are their main differences? Share [ Export ](/compare/invgate-service-management/ivanti-ivanti-itsm/export.csv) InvGate Service ManagementIvanti ITSM[+ Add Product](#) Pricing **InvGate Service Management** Free Trial No pricing available **Ivanti ITSM** No pricing available **Pricing Insights** from reviews Time to Implement **InvGate Service Management** 1 monthFaster Based on 6 responses **Ivanti ITSM** 5 months Based on 7 responses Return on Investment **InvGate Service Management** Not enough reviews yet **Ivanti ITSM** 20 months Based on 28 responses Perceived Cost **InvGate Service Management** $$$$$ **Ivanti ITSM** $$$$$ Average Discount **InvGate Service Management** Not enough reviews yet **Ivanti ITSM** 12% ![InvGate Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_bda5058c8e07093e5e8d405cbd4e2c1c/invgate-service-management.png "InvGate Service Management") ![Ivanti ITSM](https://images.g2crowd.com/uploads/product/hd_favicon/acee115d49f59f727a26dd6169ca64be/ivanti-ivanti-itsm.svg "Ivanti ITSM") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **InvGate Service Management** [ Ease of Use (2) ](https://www.g2.com/products/invgate-service-management/reviews?filters%5Bsentiment_snippet%5D=1568571&qs=pros-and-cons#reviews)[ Features (2) ](https://www.g2.com/products/invgate-service-management/reviews?filters%5Bsentiment_snippet%5D=1568531&qs=pros-and-cons#reviews)[ Complexity (1) ](https://www.g2.com/products/invgate-service-management/reviews?filters%5Bsentiment_snippet%5D=1568464&qs=pros-and-cons#reviews)[ Complex Setup (1) ](https://www.g2.com/products/invgate-service-management/reviews?filters%5Bsentiment_snippet%5D=1568623&qs=pros-and-cons#reviews) **Ivanti ITSM** [ Customer Support (1) ](https://www.g2.com/products/ivanti-ivanti-itsm/reviews?filters%5Bsentiment_snippet%5D=2507858&qs=pros-and-cons#reviews)[ Customizability (1) ](https://www.g2.com/products/ivanti-ivanti-itsm/reviews?filters%5Bsentiment_snippet%5D=2328094&qs=pros-and-cons#reviews)[ Clunky Interface (1) ](https://www.g2.com/products/ivanti-ivanti-itsm/reviews?filters%5Bsentiment_snippet%5D=2507839&qs=pros-and-cons#reviews)[ Compatibility Issues (1) ](https://www.g2.com/products/ivanti-ivanti-itsm/reviews?filters%5Bsentiment_snippet%5D=2507855&qs=pros-and-cons#reviews) Integrations **InvGate Service Management** Not enough data **Ivanti ITSM** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_655078e0d371d8c5d65524f6ae30a0ba/adobe-acrobat-sign.png "Product Avatar Image") Adobe Acrobat Sign ](https://www.g2.com/products/adobe-acrobat-sign/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-active-directory-domain-services.jpg "Product Avatar Image") Azure Active Directory... ](https://www.g2.com/products/azure-active-directory-domain-services/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2a9a43b2d4b9db5bdb0ced67c5e23b61/confluence.png "Product Avatar Image") Confluence ](https://www.g2.com/products/confluence/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b43c45ac9e344ac3a5fb47a38a382efe/criteriaiq.png "Product Avatar Image") CriteriaIQ ](https://www.g2.com/products/criteriaiq/reviews)[ View all ](https://www.g2.com/products/ivanti-ivanti-itsm/integrations) Screenshots **InvGate Service Management** ![InvGate Service Management screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1210269/SD-Tickets-Agent.png) **Ivanti ITSM** ![Ivanti ITSM screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1666463/Self-Service-Portal-Large.png) **Ratings** from reviews Meets Requirements **InvGate Service Management** 8.9 8.917 **Ivanti ITSM** 8.3 8.3235 Ease of Use **InvGate Service Management** 9.1 9.117 **Ivanti ITSM** 7.8 7.8267 Ease of Setup **InvGate Service Management** 9.0 9.015 **Ivanti ITSM** 7.0 7.0202 Ease of Admin **InvGate Service Management** 9.4 9.413 **Ivanti ITSM** 7.4 7.4143 Quality of Support **InvGate Service Management** 8.7 8.717 **Ivanti ITSM** 7.8 7.8225 Has the product been a good partner in doing business? **InvGate Service Management** 9.1 9.113 **Ivanti ITSM** 8.1 8.1140 Product Direction (% positive) **InvGate Service Management** 9.3 9.316 **Ivanti ITSM** 7.9 7.9222 **Features** ratings from reviews Service Desk 9.2 13 7.5 114 IT Service Management (ITSM) Tools Not enough data 8.4 151 User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 61.1% Mid-Market(51-1000 emp.) 22.2% Enterprise(\> 1000 emp.) 16.7% Small-Business(50 or fewer emp.) 61.1% Mid-Market(51-1000 emp.) 22.2% Enterprise(\> 1000 emp.) 16.7% Small-Business(50 or fewer emp.) 14.4% Mid-Market(51-1000 emp.) 32.4% Enterprise(\> 1000 emp.) 53.3% Small-Business(50 or fewer emp.) 14.4% Mid-Market(51-1000 emp.) 32.4% Enterprise(\> 1000 emp.) 53.3% **Reviewers' Industry** [![InvGate Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_bda5058c8e07093e5e8d405cbd4e2c1c/invgate-service-management.png "InvGate Service Management")](https://www.g2.com/products/invgate-service-management/reviews) InvGate Service Management Information Technology and Services 50.0% Insurance 11.1% Manufacturing 5.6% Telecommunications 5.6% Security and Investigations 5.6% Other 22.2% [![Ivanti ITSM](https://images.g2crowd.com/uploads/product/hd_favicon/acee115d49f59f727a26dd6169ca64be/ivanti-ivanti-itsm.svg "Ivanti ITSM")](https://www.g2.com/products/ivanti-ivanti-itsm/reviews) Ivanti ITSM Information Technology and Services 17.4% Hospital & Health Care 8.4% Computer Software 6.6% Government Administration 5.9% Higher Education 5.9% Other 55.7% Alternatives **InvGate Service Management Alternatives** ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") [ Freshservice ](/products/freshservice/reviews) ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") [ Jira Service Management ](/products/jira-service-management/reviews) ![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus") [ ManageEngine ](/products/manageengine-servicedesk-plus/reviews) ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management") [ ServiceNow IT Service... ](/products/servicenow-it-service-management/reviews) **Ivanti ITSM Alternatives** ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") [ Freshservice ](/products/freshservice/reviews) ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management") [ ServiceNow IT Service... ](/products/servicenow-it-service-management/reviews) ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") [ Jira Service Management ](/products/jira-service-management/reviews) ![BMC Helix ITSM](https://images.g2crowd.com/uploads/product/hd_favicon/f8244df9cd34374cbf1e821e6c80ed9f/bmc-software-bmc-helix-itsm.svg "BMC Helix ITSM") [ BMC Helix ITSM ](/products/bmc-software-bmc-helix-itsm/reviews) ## InvGate Service Management vs Ivanti ITSM FAQs Generated using AI Last updated: August 16, 2026 ### What is the difference between Ivanti Neurons for ITSM vs InvGate Service Management? Ivanti Neurons for ITSM stands out for its flexibility and multi-tenant capabilities, while InvGate Service Management is favored for its ease of use and administration. | [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) | [InvGate Service Management](https://www.g2.com/products/invgate-service-management/reviews) | | --- | --- | | 4.0/5 (295 reviews) | 4.6/5 (20 reviews) | | Enterprise | Small-Business | | 7.0 | 9.0 | | 7.8 | 8.7 | | Highly flexible, multi-tenant platform with advanced automation and workflow customization | Intuitive, user-friendly interface and rapid setup with strong ease of administration | ### How do the pricing models of Ivanti Neurons for ITSM and InvGate Service Management compare? InvGate Service Management is rated higher for value, with reviewers expressing greater satisfaction with its price and cost-effectiveness. - **Ivanti Neurons for ITSM:** Reviewers note that while the platform offers robust automation and flexibility, it is not the least expensive option and some mention higher professional services fees. - **InvGate Service Management:** Reviewers consistently describe it as cost-effective and a strong value alternative to more complex ITSM tools. ### What are the best alternatives to Ivanti Neurons for ITSM and InvGate Service Management? The top three alternatives to Ivanti Neurons for ITSM and InvGate Service Management are Freshservice, ServiceNow IT Service Management, and Jira Service Management. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) | 4.0/5 (295 reviews) | Enterprise | Not the least expensive, but valued for automation and flexibility | Highly flexible, multi-tenant platform with advanced automation | | [InvGate Service Management](https://www.g2.com/products/invgate-service-management/reviews) | 4.6/5 (20 reviews) | Small-Business | Cost-effective alternative to complex ITSM tools | Intuitive, user-friendly interface and rapid setup | | [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5 (1352 reviews) | Mid-Market | — | — | | [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) | 4.5/5 (1953 reviews) | Enterprise | — | — | | [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) | 4.3/5 (991 reviews) | Mid-Market | — | — | ### Which IT Service Management (ITSM) Tools features should I prioritize when comparing Ivanti Neurons for ITSM and InvGate Service Management? Buyers should prioritize ease of setup, ease of administration, automation and workflow customization, reporting, and integration capabilities when comparing Ivanti Neurons for ITSM and InvGate Service Management. - **Ease of Setup:** Ivanti Neurons for ITSM scores 7.0; InvGate Service Management scores 9.0. - **Ease of Admin:** Ivanti Neurons for ITSM scores 7.4; InvGate Service Management scores 9.4. - **Automation and Workflow Customization:** Ivanti Neurons for ITSM is frequently cited for advanced automation and workflow flexibility; InvGate Service Management is praised for its visual workflow builder and automation rules. - **Reporting:** Both products are noted for reporting, but reviewers mention Ivanti Neurons for ITSM's reporting can be complex, while InvGate Service Management's reporting is described as solid but could use more customization. - **Integration Capabilities:** Ivanti Neurons for ITSM is mentioned in 61 reviews for integrations; InvGate Service Management reviewers note limited out-of-the-box integrations. ### What are the pros and cons of Ivanti Neurons for ITSM vs InvGate Service Management? Ivanti Neurons for ITSM's headline strength is its flexibility and automation, while InvGate Service Management is strongest in ease of use and administration. - **Ivanti Neurons for ITSM strengths:** Highly flexible and customizable multi-tenant platform, advanced automation and workflow capabilities, strong ITIL alignment, and robust self-service portal. - **Ivanti Neurons for ITSM trade-offs:** Steep learning curve for advanced configuration, interface can feel outdated, reporting relies on technical skills, and integration setup can require extra effort. - **InvGate Service Management strengths:** Intuitive and user-friendly interface (2 all-time mentions), rapid setup and deployment, strong ease of administration (score: 9.4), and effective ticket management (2 all-time mentions). - **InvGate Service Management trade-offs:** Limited out-of-the-box integrations (1 all-time mention), some customization limitations (1 all-time mention), and reporting could benefit from more advanced filtering and customization (1 all-time mention). ### Is Ivanti Neurons for ITSM or InvGate Service Management better for small businesses? InvGate Service Management is the better fit for small businesses, as reflected by its largest segment and reviewer sentiment. - **Ivanti Neurons for ITSM:** Largest segment is Enterprise; reviewers highlight its flexibility and automation but note a steeper learning curve and more complex setup. - **InvGate Service Management:** Largest segment is Small-Business; reviewers consistently praise its intuitive interface, rapid setup, and ease of use for smaller organizations. ### Which IT Service Management (ITSM) Tools platform has better integrations? Ivanti Neurons for ITSM is favored for integrations, with more reviewer-cited integration mentions than InvGate Service Management. - **Ivanti Neurons for ITSM:** 61 reviews mention integrations, with reviewers highlighting integration with Ivanti DEX and other Ivanti products. - **InvGate Service Management:** Reviewers note limited out-of-the-box integrations and mention that additional setup may be required for third-party app connections. ### How do Ivanti Neurons for ITSM and InvGate Service Management compare on customer support? InvGate Service Management scores higher on Quality of Support, with a 0.9-point lead over Ivanti Neurons for ITSM. - **Ivanti Neurons for ITSM:** Reviewers describe support as responsive during onboarding but note variability in support quality and occasional reliance on paid services for advanced help. - **InvGate Service Management:** Reviewers consistently praise support, describing it as excellent and responsive, with several citing positive experiences from sales through implementation and ongoing assistance. ### Which is easier to implement, Ivanti Neurons for ITSM or InvGate Service Management? InvGate Service Management is rated significantly easier to implement, with a 2-point lead in Ease of Setup and a 2-point lead in Ease of Admin. - **Ivanti Neurons for ITSM:** Reviewers describe the setup as flexible but complex, with a notable learning curve for advanced configuration and administration. - **InvGate Service Management:** Reviewers consistently highlight its rapid and straightforward implementation, intuitive configuration, and ease of deployment across departments. ### Which product has better Reporting? InvGate Service Management is favored for Reporting, with reviewers citing its ease and customization, while Ivanti Neurons for ITSM's reporting is noted as powerful but complex. - **Ivanti Neurons for ITSM:** Reporting is frequently mentioned as robust but often requires technical skills and relies on Microsoft SSRS; reviewers note a desire for more user-friendly, no-code reporting options. - **InvGate Service Management:** Reviewers highlight the ease and speed of creating reports, with several describing its custom reports module as the best they've used and praising its intuitive reporting interface.