Compare InvGate Service Management and SysAid 
Featured Products
At a Glance
Market Segments
Small-Business (61.1% of reviews)
Mid-Market (59.5% of reviews)
Entry-Level Pricing
No pricing available
Free Trial 1 Agent Per Year
InvGate Service Management
Star Rating
(20)4.6 out of 5
Market Segments
Small-Business (61.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about InvGate Service ManagementSysAid
Star Rating
(742)4.5 out of 5
Market Segments
Mid-Market (59.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 Agent Per Year
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that InvGate Service Management excels in user experience, highlighting its simple and user-friendly interface. Users appreciate how easy it is to navigate and implement, making it a smooth process for managing IT support requests.
- According to verified reviews, SysAid stands out for its automation capabilities, particularly in ticketing processes. Users mention that its AI features help streamline ticket resolution and provide valuable performance insights, enhancing overall efficiency in IT departments.
- Reviewers mention that InvGate Service Management offers a high level of visibility for organizations, which is crucial for tracking IT support requests. This feature is particularly beneficial for small businesses looking to optimize their service management processes.
- Users say that SysAid's user-friendly design and good connectivity between modules contribute to a more integrated experience. This makes it easier for teams to collaborate and manage IT tasks effectively, especially in mid-market environments.
- G2 reviewers highlight that InvGate Service Management has a strong focus on ease of setup and administration, with many users praising its intuitive onboarding process. This can be a significant advantage for organizations that need to get up and running quickly.
- According to recent feedback, while both products have their strengths, SysAid's recent reviews indicate a more active user base, with nine reviews in the last 90 days compared to InvGate's lack of recent feedback. This suggests that SysAid may be more actively evolving and responding to user needs.
Pricing
Entry-Level Pricing
InvGate Service Management
No pricing availableSysAid
Help Desk
Free Trial
1 Agent Per Year
A comprehensive, generative AI Help Desk platform, revolutionizing IT ticket management and service delivery.
- AI Chatbot
- Asset Management
- Self-Service Portal
Free Trial
InvGate Service Management
Free Trial is available
SysAid
Free Trial is available
Ratings
Meets Requirements
8.9
17
8.9
595
Ease of Use
9.1
17
9.0
598
Ease of Setup
9.0
15
8.5
525
Ease of Admin
9.4
13
8.8
520
Quality of Support
8.7
17
9.0
586
Has the product been a good partner in doing business?
9.1
13
9.1
512
Product Direction (% positive)
9.3
16
9.1
563
Features by Category
Ticket and Case Management
Not enough data
9.0
45
Not enough data
8.7
46
Not enough data
8.5
46
Not enough data
8.2
43
Not enough data
8.3
45
Not enough data
8.4
45
Not enough data
8.6
44
Not enough data
8.2
42
Generative AI
Not enough data
7.7
37
Not enough data
7.6
37
Agentic AI - Help Desk
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.8
44
Not enough data
9.0
42
Not enough data
8.1
42
Feature Not Available
6.0
38
Feature Not Available
5.7
39
Platform
Not enough data
6.8
46
Not enough data
8.3
46
Not enough data
8.9
48
Not enough data
8.3
46
Not enough data
8.7
45
Not enough data
8.7
45
Administration
Not enough data
8.8
232
|
Verified
Not enough data
8.7
265
|
Verified
Not enough data
8.8
272
|
Verified
Service Desk
Not enough data
9.5
292
|
Verified
Not enough data
9.3
280
|
Verified
Not enough data
8.9
257
|
Verified
Management
Not enough data
8.7
253
|
Verified
Not enough data
9.0
255
|
Verified
Not enough data
8.7
236
|
Verified
Not enough data
8.6
238
|
Verified
Not enough data
8.3
180
|
Verified
Functionality
Not enough data
9.4
268
|
Verified
Not enough data
8.8
222
|
Verified
Not enough data
8.9
229
|
Verified
Not enough data
8.5
220
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Feature Not Available
8.7
5
Feature Not Available
Not enough data
Not enough data
7.5
8
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.9
11
9.0
406
9.4
11
8.9
418
9.5
11
9.1
426
8.9
11
8.4
388
9.1
11
8.5
375
Reporting
9.4
11
8.6
415
9.1
11
8.4
388
8.5
8
8.3
325
Access & Usability
8.8
10
7.4
295
9.5
11
8.8
392
9.4
11
9.0
385
9.4
8
8.6
313
Agentic AI - Service Desk
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
InvGate Service Management and SysAid are categorized as Service Desk, Help Desk, and IT Service Management (ITSM) Tools
Unique Categories
InvGate Service Management has no unique categories
SysAid is categorized as AIOps Platforms
Reviews
Reviewers' Company Size
InvGate Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SysAid
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
50.0%
Insurance
11.1%
Manufacturing
5.6%
Telecommunications
5.6%
Security and Investigations
5.6%
Other
22.2%
Information Technology and Services
14.2%
Hospital & Health Care
7.2%
Financial Services
4.5%
Banking
4.3%
Computer Software
3.1%
Other
66.6%
Alternatives
Discussions
Does InvGate Service Desk offer an API?
1 Comment
Official Response from InvGate Service Management
Yes, InvGate Service Desk has an API available for use.Read more
What languages does InvGate Service Desk support?
1 Comment
Official Response from InvGate Service Management
InvGate Service Desk supports the following languages:
English, French, Portuguese, SpanishRead more
InvGate Service Management has no more discussions with answers
Does SysAid allow for modern authentication on monitored email?
2 Comments
Official Response from SysAid
In SysAid we have automated email integration, which is affected by Microsoft’s announcement that they’re retiring basic authentication for Office 365 email...Read more
What is SysAid used for?
1 Comment
Official Response from SysAid
SysAid is the next-gen of ITSM, a comprehensive platform with generative AI baked into every element of service management, all wrapped up in an intuitive,...Read more
How do I upgrade my SysAid?
1 Comment
AC
You can follow those steps:
https://documentation.sysaid.com/docs/upgrade-guideRead more
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