# InvGate Service Management vs SysAid Comparison
---
## AI Generated Summary
- **G2 reviewers report** that InvGate Service Management excels in user experience, highlighting its **simple and user-friendly interface**. Users appreciate how easy it is to navigate and implement, making it a smooth process for managing IT support requests.
- **According to verified reviews** , SysAid stands out for its automation capabilities, particularly in ticketing processes. Users mention that its **AI features** help streamline ticket resolution and provide valuable performance insights, enhancing overall efficiency in IT departments.
- **Reviewers mention** that InvGate Service Management offers a high level of visibility for organizations, which is crucial for tracking IT support requests. This feature is particularly beneficial for small businesses looking to optimize their service management processes.
- **Users say** that SysAid's user-friendly design and good connectivity between modules contribute to a more integrated experience. This makes it easier for teams to collaborate and manage IT tasks effectively, especially in mid-market environments.
- **G2 reviewers highlight** that InvGate Service Management has a strong focus on ease of setup and administration, with many users praising its intuitive onboarding process. This can be a significant advantage for organizations that need to get up and running quickly.
- **According to recent feedback** , while both products have their strengths, SysAid's recent reviews indicate a more active user base, with nine reviews in the last 90 days compared to InvGate's lack of recent feedback. This suggests that SysAid may be more actively evolving and responding to user needs.




| | InvGate Service Management | SysAid | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 20 | 753 | 

---
## Top Pros & Cons

### InvGate Service Management

Pros:
- Automation (1 reviews)
- Deployment Ease (1 reviews)

Cons:
- Complexity (1 reviews)
- Complex Setup (1 reviews)

### SysAid

Pros:
- Customer Support (33 reviews)
- Ease of Use (33 reviews)

Cons:
- Missing Features (12 reviews)
- Steep Learning Curve (11 reviews)

---
## Ratings Comparison
| Rating | InvGate Service Management | SysAid | 
|---|---|---|
  | **Meets Requirements** | 8.9 (17 reviews) | 8.9 (606 reviews) | 
  | **Ease of Use** | 9.1 (17 reviews) | 8.9 (609 reviews) | 
  | **Ease of Setup** | 9.0 (15 reviews) | 8.5 (535 reviews) | 
  | **Ease of Admin** | 9.4 (13 reviews) | 8.8 (525 reviews) | 
  | **Quality of Support** | 8.7 (17 reviews) | 9.0 (597 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (13 reviews) | 9.1 (517 reviews) | 
  | **Product Direction (% positive)** | 9.3 (16 reviews) | 9.1 (572 reviews) | 

---
## Pricing

### InvGate Service Management

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### SysAid

#### Entry-Level Pricing

Plan: Professional

Price: $89.00 1 Admin

Description: AI-native service management with unlimited Agentic AI. No usage caps, no approval workflows, no surprise invoices.

Key Features:
- Incident & ticket management
- Asset & configuration management (CMDB)
- AI-powered self-service for end users

[Browse all 2 editions](https://www.g2.com/products/sysaid/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **InvGate Service Management** | N/A | N/A |
| **SysAid** | 8.1/10 | 57 |

#### Ticket and Case Management

| Feature | InvGate Service Management | SysAid | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 9.0 (49 reviews) | 
| **Ticket response user experience** | Not enough data | 8.7 (49 reviews) | 
| **Workflow** | Not enough data | 8.5 (47 reviews) | 
| **Response Automation** | Not enough data | 8.2 (42 reviews) | 
| **SLA Management** | Not enough data | 8.3 (47 reviews) | 
| **Attachments/Screencasts** | Not enough data | 8.4 (45 reviews) | 
| **Ticket Collaboration** | Not enough data | 8.6 (44 reviews) | 
| **Customer and Contacts Database** | Not enough data | 8.2 (41 reviews) | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Ticket Management** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Inbox Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 

#### Generative AI

| Feature | InvGate Service Management | SysAid | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (37 reviews) | 
| **AI Text Summarization** | Not enough data | 7.6 (36 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | InvGate Service Management | SysAid | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Not enough data | 7.3 (5 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | InvGate Service Management | SysAid | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.7 (43 reviews) | 
| **Email to Case** | Not enough data | 9.0 (42 reviews) | 
| **Chat/Live Support** | Not enough data | 8.0 (41 reviews) | 
| **Social Integration** | Feature Not Available | 6.0 (37 reviews) | 
| **Voice** | Feature Not Available | 5.7 (38 reviews) | 
| **Video Chat** | Not enough data | Not enough data | 

#### Platform

| Feature | InvGate Service Management | SysAid | 
|---|---|---|
| **Mobile User Support** | Not enough data | 6.9 (47 reviews) | 
| **Customization ** | Not enough data | 8.3 (46 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.9 (48 reviews) | 
| **Third-Party Integrations** | Not enough data | 8.4 (48 reviews) | 
| **Reporting** | Not enough data | 8.6 (44 reviews) | 
| **Activity Dashboard** | Not enough data | 8.7 (45 reviews) | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | InvGate Service Management | SysAid | 
|---|---|---|
| **Automated Routing** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Gamification** | Not enough data | Not enough data | 
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Key Performance Indicators** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Voice Recognition** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Task Automation** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Language Detection** | Not enough data | Not enough data | 
| **Multiple Data Sources** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **Macros/Templated Responses** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **InvGate Service Management** | N/A | N/A |
| **SysAid** | 8.8/10 | 333 |

#### Administration

| Feature | InvGate Service Management | SysAid | 
|---|---|---|
| **Change Management** | Not enough data | 8.8 (234 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.7 (269 reviews) ✓ Verified | 
| **Reports & Analytics** | Not enough data | 8.8 (274 reviews) ✓ Verified | 
| **IT Asset Management** | Not enough data | Not enough data | 
| **Knowledge Management** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Service Request Management** | Not enough data | Not enough data | 
| **Release Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **Ticket Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Problem Management** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Capacity Management** | Not enough data | Not enough data | 
| **Availability Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 

#### Service Desk

| Feature | InvGate Service Management | SysAid | 
|---|---|---|
| **Help Desk** | Not enough data | 9.5 (296 reviews) ✓ Verified | 
| **Incident Reports** | Not enough data | 9.3 (282 reviews) ✓ Verified | 
| **Process Workflow** | Not enough data | 8.9 (262 reviews) ✓ Verified | 
| **Customizable Reports** | Not enough data | Not enough data | 

#### Management

| Feature | InvGate Service Management | SysAid | 
|---|---|---|
| **Reporting** | Not enough data | 8.7 (255 reviews) ✓ Verified | 
| **Administration Console** | Not enough data | 9.0 (256 reviews) ✓ Verified | 
| **Access Management** | Not enough data | 8.7 (236 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.7 (240 reviews) ✓ Verified | 
| **Policy Dictation** | Not enough data | 8.3 (181 reviews) ✓ Verified | 
| **Real-Time Reporting** | Not enough data | Not enough data | 

#### Functionality

| Feature | InvGate Service Management | SysAid | 
|---|---|---|
| **Ticketing System** | Not enough data | 9.4 (273 reviews) ✓ Verified | 
| **Performance Logging** | Not enough data | 8.8 (222 reviews) ✓ Verified | 
| **Alerting** | Not enough data | 8.9 (229 reviews) ✓ Verified | 
| **Automation** | Not enough data | 8.5 (225 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | InvGate Service Management | SysAid | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | 8.8 (7 reviews) | 
| **Multi-step Planning** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Not enough data | 7.5 (8 reviews) | 
| **Adaptive Learning** | Not enough data | 8.3 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.0 (7 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Resource Allocation & Planning** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | InvGate Service Management | SysAid | 
|---|---|---|
| **Prioritization** | Not enough data | Not enough data | 
| **Service History** | Not enough data | Not enough data | 
| **Client Portal** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Service Catalog** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Support Ticket Tracking** | Not enough data | Not enough data | 
| **Automated Routing** | Not enough data | Not enough data | 
| **Macros/Templated Responses** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Dashboard Creation** | Not enough data | Not enough data | 
| **Remote Access & Monitoring** | Not enough data | Not enough data | 
| **Asset Tracking** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Approval Process Control** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **InvGate Service Management** | 9.2/10 | 13 |
| **SysAid** | 8.6/10 | 470 |

#### Incident Management

| Feature | InvGate Service Management | SysAid | 
|---|---|---|
| **Automate Ticket Routing** | 8.9 (11 reviews) | 9.0 (406 reviews) | 
| **Ticket Prioritization** | 9.4 (11 reviews) | 8.9 (418 reviews) | 
| **Ticket Notifications** | 9.5 (11 reviews) | 9.1 (427 reviews) | 
| **Knowledge Base** | 8.9 (11 reviews) | 8.4 (388 reviews) | 
| **Knowledge Base/Ticket Integration** | 9.1 (11 reviews) | 8.5 (375 reviews) | 
| **Real-Time Notifications** | Not enough data | Not enough data | 

#### Reporting

| Feature | InvGate Service Management | SysAid | 
|---|---|---|
| **Dashboards** | 9.4 (11 reviews) | 8.6 (415 reviews) | 
| **Time Tracking** | 9.1 (11 reviews) | 8.4 (388 reviews) | 
| **Surveys** | 8.5 (8 reviews) | 8.3 (325 reviews) | 
| **Activity Tracking** | Not enough data | Not enough data | 

#### Access & Usability

| Feature | InvGate Service Management | SysAid | 
|---|---|---|
| **Mobile** | 8.8 (10 reviews) | 7.4 (295 reviews) | 
| **Self Service** | 9.5 (11 reviews) | 8.8 (393 reviews) | 
| **Active Directory** | 9.4 (11 reviews) | 9.0 (385 reviews) | 
| **Multi-Channel Access** | 9.4 (8 reviews) | 8.6 (314 reviews) | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Agentic AI - Service Desk

| Feature | InvGate Service Management | SysAid | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Multi-step Planning** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | InvGate Service Management | SysAid | 
|---|---|---|
| **Project Management** | Not enough data | Not enough data | 
| **Procurement Management** | Not enough data | Not enough data | 
| **CMDB** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **IT Risk Management** | Not enough data | Not enough data | 
| **Service Catalog** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Change Management** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Benchmarking** | Not enough data | Not enough data | 
| **Localization Automation** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Customer Support** | Not enough data | Not enough data | 
| **Scheduled/Automated Reports** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Release & Deployment** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Problem Management** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **IT Asset Management** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Asset Lifecycle Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Service Desk Software](https://www.g2.com/categories/service-desk), [Help Desk Software](https://www.g2.com/categories/help-desk), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)




---
## Reviewer Demographics

### By Company Size

| Segment | InvGate Service Management | SysAid | 
|---|---|---|
| **Small-Business** | 61.1% | 10.7% | 
| **Mid-Market** | 22.2% | 59.7% | 
| **Enterprise** | 16.7% | 29.6% | 

### By Industry

#### InvGate Service Management

- **Information Technology and Services:** 50.0%
- **Insurance:** 11.1%
- **Manufacturing:** 5.6%
- **Telecommunications:** 5.6%
- **Security and Investigations:** 5.6%
- **Primary/Secondary Education:** 5.6%
- **Non-Profit Organization Management:** 5.6%
- **Education Management:** 5.6%
- **Construction:** 5.6%

#### SysAid

- **Information Technology and Services:** 14.4%
- **Hospital & Health Care:** 7.1%
- **Financial Services:** 4.5%
- **Banking:** 4.5%
- **Computer Software:** 3.1%
- **Construction:** 2.8%
- **Retail:** 2.7%
- **Automotive:** 2.5%
- **Higher Education:** 2.5%
- **Non-Profit Organization Management:** 2.5%
- **Other:** 53.4%

---
## Alternatives

### Alternatives to InvGate Service Management

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1359 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (986 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (251 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1988 reviews)
- [Ivanti ITSM](https://www.g2.com/products/ivanti-ivanti-itsm/reviews) — 4.0/5 stars (324 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (787 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (299 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (7089 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3777 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (5038 reviews)

### Alternatives to SysAid

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1359 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (986 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (251 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1988 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (787 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (299 reviews)
- [Remote Monitoring and Management](https://www.g2.com/products/remote-monitoring-and-management/reviews) — 4.6/5 stars (1274 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (7089 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)

---
## Top Discussions

### InvGate Service Management

- Title: [Does InvGate Service Desk offer an API?](https://www.g2.com/discussions/api-3956d587-2c22-44c2-aa94-52a4ce3c40b5) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, InvGate Service Desk has an API available for use."
- Title: [What languages does InvGate Service Desk support?](https://www.g2.com/discussions/languages-5d839bb5-b20a-40ad-b39d-9e0146df73cc) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "InvGate Service Desk supports the following languages:

English, French, Portuguese, Spanish"

### SysAid

- Title: [Does SysAid allow for modern authentication on monitored email?](https://www.g2.com/discussions/24871-does-sysaid-allow-for-modern-authentication-on-monitored-email) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "In SysAid we have automated email integration, which is affected by Microsoft’s announcement that they’re retiring basic authentication for Office 365 email..."
- Title: [What is SysAid used for?](https://www.g2.com/discussions/what-is-sysaid-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "SysAid is the next-gen of ITSM, a comprehensive platform with generative AI baked into every element of service management, all wrapped up in an intuitive,..."
- Title: [How do I upgrade my SysAid?](https://www.g2.com/discussions/how-do-i-upgrade-my-sysaid) — 1 comment
  > **Top comment:** "You can follow those steps:
https://documentation.sysaid.com/docs/upgrade-guide"
- Title: [Why did you choose service management program?](https://www.g2.com/discussions/why-did-you-choose-service-management-program) — 1 comment
  > **Top comment:** "We chose it because it facilitates the management of tickets within the company"
- Title: [Are Sysaids free?](https://www.g2.com/discussions/are-sysaids-free) — 1 comment
  > **Top comment:** "There's free version and paid version. The free version has limitation such number of assets, number of administrators and etc. "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/invgate-service-management-vs-sysaid)