Compare InvGate Service Management and SolarWinds Service Desk 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
ManageEngine ServiceDesk Plus
Visit Website
At a Glance
Market Segments
Small-Business (61.1% of reviews)
Mid-Market (68.5% of reviews)
Entry-Level Pricing
No pricing available
$39.00 Per Month
InvGate Service Management
Star Rating
(20)4.6 out of 5
Market Segments
Small-Business (61.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about InvGate Service ManagementSolarWinds Service Desk
Star Rating
(764)4.3 out of 5
Market Segments
Mid-Market (68.5% of reviews)
Entry-Level Pricing
$39.00 Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that SolarWinds Service Desk excels in its ticketing system with a score of 9.1, while InvGate Service Management shines in incident management features, particularly in ticket prioritization (9.5) and ticket notifications (9.5), making it a better choice for organizations that prioritize efficient incident resolution.
- Reviewers mention that SolarWinds offers a solid user experience for ticket creation and response, both rated at 8.2, but InvGate's overall ease of use is higher at 9.3, indicating a more intuitive interface that may benefit new users.
- G2 users highlight that InvGate Service Management provides superior reporting capabilities, with dashboards rated at 9.3 and time tracking at 9.2, compared to SolarWinds' lower scores of 8.4 and 8.1 respectively, suggesting that InvGate may be better suited for data-driven decision-making.
- Users on G2 report that SolarWinds has a strong asset management feature with a score of 8.6, but InvGate's asset management capabilities are rated higher in terms of cloud asset inventory (8.1) and mobile asset inventory (8.0), which could be crucial for businesses managing diverse IT environments.
- Reviewers mention that both products have comparable quality of support, both rated at 8.9, but InvGate's overall product direction is rated a perfect 10.0, indicating a strong commitment to future enhancements and user feedback integration.
- Users say that while SolarWinds has a good change management score of 8.7, InvGate's overall administration ease is rated higher at 9.4, suggesting that InvGate may offer a more streamlined experience for IT administrators managing service desk operations.
Pricing
Entry-Level Pricing
InvGate Service Management
No pricing availableSolarWinds Service Desk
ESSENTIALS
$39.00
Per Month
For Growing Teams
- Essentials Includes:
- Chat Support
- Service Catalog
Free Trial
InvGate Service Management
Free Trial is available
SolarWinds Service Desk
Free Trial is available
Ratings
Meets Requirements
8.9
17
8.6
691
Ease of Use
9.1
17
9.0
692
Ease of Setup
9.0
15
8.6
567
Ease of Admin
9.4
13
8.9
580
Quality of Support
8.7
17
8.9
665
Has the product been a good partner in doing business?
9.1
13
9.0
560
Product Direction (% positive)
9.3
16
9.0
675
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.7
106
|
Verified
Not enough data
8.5
110
|
Verified
Not enough data
8.4
120
|
Verified
Service Desk
Not enough data
9.3
127
|
Verified
Not enough data
9.2
126
|
Verified
Not enough data
8.7
120
|
Verified
Management
Not enough data
8.2
67
|
Verified
Not enough data
8.8
66
|
Verified
Not enough data
8.5
65
|
Verified
Not enough data
8.1
57
|
Verified
Not enough data
7.5
48
|
Verified
Functionality
Not enough data
9.1
71
|
Verified
Not enough data
8.2
55
|
Verified
Not enough data
8.7
62
|
Verified
Not enough data
8.1
65
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
8.4
77
|
Verified
Not enough data
8.5
86
|
Verified
Not enough data
8.8
91
|
Verified
Not enough data
4.3
10
Management Tools
Not enough data
9.0
97
|
Verified
Not enough data
8.7
98
|
Verified
Not enough data
8.4
84
|
Verified
Generative AI
Not enough data
5.9
25
Not enough data
6.4
25
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
Not enough data
8.5
63
Not enough data
8.3
62
Not enough data
8.1
50
Not enough data
8.0
50
Not enough data
8.0
60
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
8.6
65
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
55
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Software Asset Management Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk assessment
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.9
11
8.6
428
9.4
11
8.6
424
9.5
11
8.8
458
8.9
11
8.3
412
9.1
11
8.5
396
Reporting
9.4
11
8.4
445
9.1
11
8.2
356
8.5
8
8.1
330
Access & Usability
8.8
10
7.2
359
9.5
11
8.5
400
9.4
11
8.3
340
9.4
8
8.5
277
Agentic AI - Service Desk
Feature Not Available
4.6
13
Feature Not Available
5.9
13
Not enough data
5.6
13
Not enough data
5.3
13
Not enough data
5.9
13
Not enough data
5.8
13
Not enough data
5.4
13
Categories
Categories
Shared Categories
InvGate Service Management and SolarWinds Service Desk are categorized as Service Desk and IT Service Management (ITSM) Tools
Unique Categories
InvGate Service Management is categorized as Help Desk
SolarWinds Service Desk is categorized as IT Asset Management, Incident Management, and Software Asset Management Tools
Reviews
Reviewers' Company Size
InvGate Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SolarWinds Service Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
50.0%
Insurance
11.1%
Manufacturing
5.6%
Telecommunications
5.6%
Security and Investigations
5.6%
Other
22.2%
Information Technology and Services
12.9%
Hospital & Health Care
7.6%
Higher Education
4.9%
Education Management
4.8%
Financial Services
4.2%
Other
65.6%
Alternatives
Discussions
What languages does InvGate Service Desk support?
1 Comment
Official Response from InvGate Service Management
English, Spanish, Portuguese, French, German and Catalan. Read more
Does InvGate Service Desk offer an API?
1 Comment
Official Response from InvGate Service Management
Yes! https://releases.invgate.com/service-desk/api/Read more
InvGate Service Management has no more discussions with answers
Windows Installer
1 Comment
JB
This one is easy. When Samanage became Solarwinds we quit using the product and went elsewhere.
Samanage had an EXE and an ISO. I'm none to interested in...Read more
How do I upload a solution article using tablets or phones?
1 Comment
DL
Unfortunately, we can’t create Solutions from the mobile app.
Read more
SolarWinds Service Desk has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
