# InvGate Service Management vs ManageEngine ServiceDesk Plus Comparison - What are their main differences? 

At a Glance

Star Rating

**InvGate Service Management** [

4.6/5(20)

](https://www.g2.com/products/invgate-service-management/reviews#reviews)

**ManageEngine ServiceDesk Plus** [

4.2/5(250)

](https://www.g2.com/products/manageengine-servicedesk-plus/reviews#reviews)

Market Segments

**InvGate Service Management**
Small-Business (61.1% of reviews)

**ManageEngine ServiceDesk Plus**
Mid-Market (59.7% of reviews)

Pros & Cons

**InvGate Service Management**
[
Ease of Use (2)
](https://www.g2.com/products/invgate-service-management/reviews?filters%5Bsentiment_snippet%5D=1568571&qs=pros-and-cons#reviews)[
Features (2)
](https://www.g2.com/products/invgate-service-management/reviews?filters%5Bsentiment_snippet%5D=1568531&qs=pros-and-cons#reviews)[
Complexity (1)
](https://www.g2.com/products/invgate-service-management/reviews?filters%5Bsentiment_snippet%5D=1568464&qs=pros-and-cons#reviews)[
Complex Setup (1)
](https://www.g2.com/products/invgate-service-management/reviews?filters%5Bsentiment_snippet%5D=1568623&qs=pros-and-cons#reviews)

**ManageEngine ServiceDesk Plus**
[
Ease of Use (9)
](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=1419590&qs=pros-and-cons#reviews)[
Features (8)
](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=1418997&qs=pros-and-cons#reviews)[
Complexity (4)
](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=1419093&qs=pros-and-cons#reviews)[
Complex Setup (4)
](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=2021788&qs=pros-and-cons#reviews)

Entry-Level Pricing

**InvGate Service Management**
No pricing available

**ManageEngine ServiceDesk Plus**
 **Starts at $1195** (For 10 technicians annually)

## InvGate Service Management vs ManageEngine ServiceDesk Plus

When assessing the two solutions, reviewers found InvGate Service Management easier to use, set up, and administer. Reviewers also preferred doing business with InvGate Service Management overall.

- Reviewers felt that InvGate Service Management meets the needs of their business better than ManageEngine ServiceDesk Plus.
- When comparing quality of ongoing product support, reviewers felt that InvGate Service Management is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of InvGate Service Management over ManageEngine ServiceDesk Plus.

Pricing

Entry-Level Pricing

**InvGate Service Management**

InvGate Service Management
No pricing available

**ManageEngine ServiceDesk Plus**

ManageEngine ServiceDesk Plus

Standard Edition help desk module

Starts at $1195 

(For 10 technicians annually)

The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!

- Self service portal
- Incident management
- Active Directory integration

[Browse all 3 pricing plans](/products/manageengine-servicedesk-plus/pricing)

Free Trial

**InvGate Service Management**

InvGate Service Management

Free Trial is available

**ManageEngine ServiceDesk Plus**

ManageEngine ServiceDesk Plus

Free Trial is available

Ratings

Meets Requirements

8.9

17

8.6

223

Ease of Use

9.1

17

8.5

223

Ease of Setup

9.0

15

8.1

164

Ease of Admin

9.4

13

8.4

160

Quality of Support

8.7

17

8.1

207

Has the product been a good partner in doing business?

9.1

13

8.3

152

Product Direction (% positive)

9.3

16

8.1

214

Features by Category

Help Desk[Hide 74 FeaturesShow 74 Features](javascript:void(0);)

Not enough data

8.1

39

Ticket and Case Management

Ticket Creation User Experience

Not enough data

8.5(won by default)

32

Ticket Response User Experience

Not enough data

8.7(won by default)

34

Workflow

Not enough data

8.7(won by default)

33

Automated Response

Not enough data

8.9(won by default)

32

Service Level Agreement (SLA) Management

Not enough data

8.4(won by default)

33

Attachments/Screencasts

Not enough data

8.5(won by default)

33

Ticket Collaboration

Not enough data

8.6(won by default)

32

Customer/Contact Database

Not enough data

8.1(won by default)

31

Workflow Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Inbox Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

6.8(won by default)

13

AI Text Summarization

Not enough data

6.9(won by default)

13

Generative AI

Not enough data

Not enough data

Agentic AI - Help Desk

Autonomous Task Execution

Feature Not Available

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Communication Channels

Customer Portal

Not enough data

8.4(won by default)

32

Email to Case

Not enough data

9.1(won by default)

33

Live Chat Support

Not enough data

7.9(won by default)

27

Social Media Integration

Feature Not Available

7.1(won by default)

24

Voice

Feature Not Available

6.5(won by default)

24

Video Chat

Not enough data

Not enough data

Platform

Mobile User Support

Not enough data

7.5(won by default)

28

Customization 

Not enough data

7.9(won by default)

32

User, Role, and Access Management

Not enough data

8.5(won by default)

34

Third-Party Integrations

Not enough data

7.8(won by default)

31

Reporting

Not enough data

8.2(won by default)

34

Activity Dashboard

Not enough data

8.3(won by default)

33

Mobile Access

Not enough data

Not enough data

Additional Functionality

Automated Routing

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Conversation Intelligence

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Key Performance Indicators

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Task Automation

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Language Detection

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

API

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Macros/Templated Responses

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

IT Service Management (ITSM) Tools[Hide 81 FeaturesShow 81 Features](javascript:void(0);)

Not enough data

8.7

47

Administration

Change Management

Not enough data

8.8(won by default)

39

|

Verified

Asset Management

Not enough data

8.8(won by default)

38

|

Verified

Reports & Analytics

Not enough data

8.9(won by default)

39

|

Verified

IT Asset Management

Not enough data

Not enough data

Knowledge Management

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Service Request Management

Not enough data

Not enough data

Release Management

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Problem Management

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Contract/License Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Capacity Management

Not enough data

Not enough data

Availability Management

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Service Desk

Help Desk

Not enough data

9.2(won by default)

42

|

Verified

Incident Reports

Not enough data

8.9(won by default)

41

|

Verified

Process Workflow

Not enough data

8.9(won by default)

41

|

Verified

Customizable Reports

Not enough data

Not enough data

Management

Reporting

Not enough data

8.6(won by default)

38

|

Verified

Administration Console

Not enough data

8.6(won by default)

35

|

Verified

Access Management

Not enough data

8.6(won by default)

35

|

Verified

Asset Management

Not enough data

8.7(won by default)

36

|

Verified

Policy Dictation

Not enough data

8.1(won by default)

34

|

Verified

Real-Time Reporting

Not enough data

Not enough data

Functionality

Ticketing System

Not enough data

9.1(won by default)

39

|

Verified

Performance Logging

Not enough data

8.5(won by default)

38

|

Verified

Alerting

Not enough data

8.8(won by default)

36

|

Verified

Automation

Not enough data

8.5(won by default)

39

|

Verified

Agentic AI - IT Service Management (ITSM) Tools

Autonomous Task Execution

Feature Not Available

Not enough data

Multi-step Planning

Feature Not Available

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Resource Allocation & Planning

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Prioritization

Not enough data

Not enough data

Service History

Not enough data

Not enough data

Client Portal

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

API

Not enough data

Not enough data

Service Catalog

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Support Ticket Tracking

Not enough data

Not enough data

Automated Routing

Not enough data

Not enough data

Macros/Templated Responses

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Search

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Dashboard Creation

Not enough data

Not enough data

Remote Access & Monitoring

Not enough data

Not enough data

Asset Tracking

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Approval Process Control

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Incident Management[Hide 58 FeaturesShow 58 Features](javascript:void(0);)

Not enough data

8.4

34

Monitoring

Constant Monitoring

Not enough data

8.9(won by default)

29

|

Verified

Timely Alerts

Not enough data

9.2(won by default)

30

|

Verified

TIcket Accuracy

Not enough data

9.1(won by default)

31

|

Verified

AI Monitoring

Not enough data

6.4(won by default)

6

Mobile Alerts

Not enough data

Not enough data

Email Alerts

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Management Tools

Ticket Assignment

Not enough data

9.2(won by default)

32

|

Verified

Standardization

Not enough data

8.7(won by default)

30

|

Verified

Lifecycle Visualization

Not enough data

8.9(won by default)

29

|

Verified

Generative AI

AI Text Generation

Not enough data

7.6(won by default)

12

AI Text Summarization

Not enough data

7.6(won by default)

12

Generative AI

Not enough data

Not enough data

Agentic AI - Incident Management

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Alerts/Notifications

Not enough data

Not enough data

Forms Management

Not enough data

Not enough data

Safety Incident Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

OSHA Compliance

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Disaster Recovery

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Corrective and Preventive Actions (CAPA)

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Issue Management

Not enough data

Not enough data

Communications Management

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

IT Incident Management

Not enough data

Not enough data

Audit Management

Not enough data

Not enough data

Event Logs

Not enough data

Not enough data

Risk Analysis

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Risk Assessment

Not enough data

Not enough data

Incident Reporting

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

On Call Scheduling

Not enough data

Not enough data

Investigation Management

Not enough data

Not enough data

Maintenance Scheduling

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Service Desk[Hide 61 FeaturesShow 61 Features](javascript:void(0);)

9.2

13

8.2

114

Incident Management

Automate Ticket Routing

8.9(won by 0.2)

11

8.7

95

Ticket Prioritization

9.4(won by 0.8)

11

8.6

96

Ticket Notifications

9.5(won by 0.7)

11

8.8

99

Knowledge Base

8.9(won by 1.0)

11

7.9

91

Knowledge Base/Ticket Integration

9.1(won by 1.0)

11

8.1

89

Real-Time Notifications

Not enough data

Not enough data

Reporting

Dashboards

9.4(won by 1.1)

11

8.3

95

Time Tracking

9.1(won by 0.6)

11

8.5

86

Surveys

8.5(won by 0.5)

8

8.0

74

Activity Tracking

Not enough data

Not enough data

Access & Usability

Mobile

8.8(won by 1.6)

10

7.2

75

Self Service

9.5(won by 1.3)

11

8.2

83

Active Directory

9.4(won by 0.8)

11

8.6

91

Multi-Channel Access

9.4(won by 1.5)

8

7.9

69

Mobile Access

Not enough data

Not enough data

Agentic AI - Service Desk

Autonomous Task Execution

Feature Not Available

Not enough data

Multi-step Planning

Feature Not Available

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Additional Functionality

Project Management

Not enough data

Not enough data

Procurement Management

Not enough data

Not enough data

CMDB

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

IT Risk Management

Not enough data

Not enough data

Service Catalog

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Change Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Benchmarking

Not enough data

Not enough data

Localization Automation

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Customer Support

Not enough data

Not enough data

Scheduled/Automated Reports

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Release & Deployment

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Contract/License Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Problem Management

Not enough data

Not enough data

Analytics

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

API

Not enough data

Not enough data

IT Asset Management

Not enough data

Not enough data

Remote Access/Control

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Asset Lifecycle Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Reviews

Reviewers' Company Size

[![InvGate Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_bda5058c8e07093e5e8d405cbd4e2c1c/invgate-service-management.png "InvGate Service Management")](https://www.g2.com/products/invgate-service-management/reviews)

InvGate Service Management

Small-Business(50 or fewer emp.)

61.1%

Mid-Market(51-1000 emp.)

22.2%

Enterprise(\> 1000 emp.)

16.7%

[![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus")](https://www.g2.com/products/manageengine-servicedesk-plus/reviews)

ManageEngine ServiceDesk Plus

Small-Business(50 or fewer emp.)

8.6%

Mid-Market(51-1000 emp.)

59.7%

Enterprise(\> 1000 emp.)

31.7%

Small-Business

(50 or fewer emp.)

61.1%

8.6%

Mid-Market

(51-1000 emp.)

22.2%

59.7%

Enterprise

(\> 1000 emp.)

16.7%

31.7%

Reviewers' Industry

[![InvGate Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_bda5058c8e07093e5e8d405cbd4e2c1c/invgate-service-management.png "InvGate Service Management")](https://www.g2.com/products/invgate-service-management/reviews)
InvGate Service Management

Information Technology and Services

50.0%

Insurance

11.1%

Manufacturing

5.6%

Telecommunications

5.6%

Security and Investigations

5.6%

Other

22.2%

[![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus")](https://www.g2.com/products/manageengine-servicedesk-plus/reviews)
ManageEngine ServiceDesk Plus

Information Technology and Services

18.6%

Hospital & Health Care

5.0%

Financial Services

5.0%

Oil & Energy

4.1%

Computer & Network Security

3.3%

Other

64.0%

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