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Compare InvGate Service Management and Jira Service Management 
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At a Glance
Market Segments
Small-Business (61.1% of reviews)
Mid-Market (42.8% of reviews)
Entry-Level Pricing
No pricing available
0/agent/month
InvGate Service Management
Star Rating
(20)4.6 out of 5
Market Segments
Small-Business (61.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about InvGate Service ManagementJira Service Management
Star Rating
(950)4.3 out of 5
Market Segments
Mid-Market (42.8% of reviews)
Entry-Level Pricing
0/agent/month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that InvGate Service Management excels in ease of use with a score of 9.3, while Jira Service Management lags behind at 8.1. Reviewers mention that the intuitive interface of InvGate makes ticket creation and management straightforward, enhancing user satisfaction.
- Reviewers say that InvGate's ticket collaboration feature scores 9.1, significantly higher than Jira's 8.3. Users appreciate how InvGate allows seamless communication among team members on tickets, which improves resolution times.
- G2 users highlight InvGate's superior SLA management with a score of 8.4 compared to Jira's 8.3. Reviewers mention that InvGate provides clear visibility into SLA compliance, which helps teams prioritize their workload effectively.
- Users on G2 report that InvGate's reporting capabilities, particularly in dashboards, score 9.3, while Jira's score is 8.4. Reviewers mention that InvGate's customizable dashboards allow for better tracking of key performance indicators, making it easier for teams to analyze their performance.
- Reviewers mention that InvGate's self-service functionality is rated at 9.7, far exceeding Jira's 8.5. Users say that the robust self-service portal in InvGate empowers customers to resolve issues independently, reducing the volume of tickets for support teams.
- Users report that InvGate's asset management feature scores 8.5, while Jira's is slightly lower at 8.3. Reviewers mention that InvGate provides comprehensive asset tracking, which is crucial for effective incident management and resource allocation.
Pricing
Entry-Level Pricing
InvGate Service Management
No pricing availableJira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
Free Trial
InvGate Service Management
Free Trial is available
Jira Service Management
Free Trial is available
Ratings
Meets Requirements
8.9
17
8.7
840
Ease of Use
9.1
17
8.2
847
Ease of Setup
9.0
15
8.0
455
Ease of Admin
9.4
13
8.0
358
Quality of Support
8.7
17
8.4
724
Has the product been a good partner in doing business?
9.1
13
8.7
335
Product Direction (% positive)
9.3
16
8.7
809
Features by Category
Ticket and Case Management
Not enough data
9.0
81
Not enough data
9.0
79
Not enough data
8.9
80
Not enough data
8.8
78
Not enough data
8.8
77
Not enough data
8.7
79
Not enough data
9.2
78
Not enough data
8.5
77
Generative AI
Not enough data
7.9
54
Not enough data
7.9
53
Agentic AI - Help Desk
Feature Not Available
8.3
41
Not enough data
8.5
40
Not enough data
8.3
40
Communication Channels
Not enough data
8.9
80
Not enough data
8.9
80
Not enough data
8.3
73
Feature Not Available
8.1
71
Feature Not Available
7.9
68
Platform
Not enough data
8.1
83
Not enough data
8.4
85
Not enough data
8.8
84
Not enough data
8.8
80
Not enough data
8.6
82
Not enough data
8.6
79
Administration
Not enough data
8.9
165
|
Verified
Not enough data
8.5
159
|
Verified
Not enough data
8.9
170
|
Verified
Service Desk
Not enough data
8.9
176
|
Verified
Not enough data
8.8
176
|
Verified
Not enough data
8.8
175
|
Verified
Management
Not enough data
9.0
152
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
8.7
148
|
Verified
Not enough data
8.6
143
|
Verified
Not enough data
8.6
139
|
Verified
Functionality
Not enough data
9.1
157
|
Verified
Not enough data
8.8
149
Not enough data
8.7
154
|
Verified
Not enough data
8.9
151
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Feature Not Available
8.3
80
Feature Not Available
8.5
79
Not enough data
8.3
79
Not enough data
8.3
79
Not enough data
8.3
80
Not enough data
8.1
80
Not enough data
8.3
81
Monitoring
Not enough data
8.9
145
|
Verified
Not enough data
9.0
149
|
Verified
Not enough data
9.1
146
|
Verified
Not enough data
8.5
69
Management Tools
Not enough data
9.1
148
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
9.0
135
|
Verified
Generative AI
Not enough data
8.0
76
Not enough data
8.3
74
Agentic AI - Incident Management
Not enough data
8.3
60
Not enough data
8.4
60
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.5
60
Generative AI
Not enough data
8.3
25
Agentic AI - IT Alerting
Not enough data
8.4
24
Not enough data
8.7
24
Not enough data
9.0
24
Not enough data
8.5
24
Not enough data
8.5
24
Not enough data
8.7
24
Not enough data
8.7
24
Incident Management
8.9
11
8.7
304
9.4
11
8.8
313
9.5
11
8.8
323
8.9
11
8.4
278
9.1
11
8.5
275
Reporting
9.4
11
8.5
307
9.1
11
8.4
301
8.5
8
8.2
231
Access & Usability
8.8
10
8.1
227
9.5
11
8.6
274
9.4
11
8.5
236
9.4
8
8.4
231
Agentic AI - Service Desk
Feature Not Available
8.2
74
Feature Not Available
8.2
74
Not enough data
8.2
71
Not enough data
8.5
74
Not enough data
8.2
73
Not enough data
8.4
74
Not enough data
8.5
73
Categories
Categories
Shared Categories
InvGate Service Management and Jira Service Management are categorized as Service Desk, Help Desk, and IT Service Management (ITSM) Tools
Unique Categories
InvGate Service Management has no unique categories
Jira Service Management is categorized as Incident Management and IT Alerting
Reviews
Reviewers' Company Size
InvGate Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
50.0%
Insurance
11.1%
Manufacturing
5.6%
Telecommunications
5.6%
Security and Investigations
5.6%
Other
22.2%
Information Technology and Services
31.1%
Computer Software
16.1%
Financial Services
4.8%
Internet
4.6%
Telecommunications
3.2%
Other
40.3%
Alternatives
Discussions
What languages does InvGate Service Desk support?
1 Comment
Official Response from InvGate Service Management
English, Spanish, Portuguese, French, German and Catalan. Read more
Does InvGate Service Desk offer an API?
1 Comment
Official Response from InvGate Service Management
Yes! https://releases.invgate.com/service-desk/api/Read more
InvGate Service Management has no more discussions with answers
Is Jira a service management tool?
2 Comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?
1 Comment
SH
Under the new model released last year, you only need to purchase Agent licences. Agents are people that typically man the service desk and own the Service...Read more
How does the licensing system work?
1 Comment
DW
Licenses are based on your agents or internal users. In the user admin area, you can change the designation in case a customer got marked as a user by...Read more
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