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Compare Intermedia Unite and Ultatel 
Featured Products
At a Glance
Market Segments
Small-Business (66.5% of reviews)
Small-Business (75.6% of reviews)
Entry-Level Pricing
$27.99 per user per month plus taxes and fees + FREE business phone
Starting at $18.00 1 User Per Month
Intermedia Unite
Star Rating
(515)4.5 out of 5
Market Segments
Small-Business (66.5% of reviews)
Pros & Cons
Entry-Level Pricing
$27.99 per user per month plus taxes and fees + FREE business phone
Browse all 4 pricing plansUltatel
Star Rating
(45)4.7 out of 5
Market Segments
Small-Business (75.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $18.00 1 User Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Intermedia Unite excels in call quality, with users praising its desktop and smartphone apps for their reliability. One user noted, "The call quality is great," highlighting the seamless experience across devices.
- Users say Ultatel stands out for its exceptional support, with many mentioning the quick response times and helpfulness of the support team. One reviewer emphasized, "Hands down without question the support," indicating a strong commitment to customer service.
- Reviewers mention that Intermedia Unite offers a robust set of features for video conferencing, including HD video, audio, and screen sharing capabilities. Users appreciate the ability to host and join meetings with ease, making it a strong choice for collaboration.
- According to verified reviews, Ultatel is recognized for its user-friendly setup process, with many users noting that the company handles most of the work during onboarding. This ease of implementation is a significant advantage for businesses looking to minimize downtime.
- G2 reviewers highlight that while Intermedia Unite has a solid performance in VoIP services, Ultatel's overall reliability and organization of business communications, such as call routing and voicemail features, make it a preferred choice for managing multiple departments.
- Users report that Intermedia Unite's integration capabilities could use improvement, with some finding it less flexible compared to Ultatel. However, Intermedia's strong performance in PBX systems and VoIP softphone features remains a key strength.
Pricing
Entry-Level Pricing
Intermedia Unite
Unite Pro
$27.99
per user per month plus taxes and fees + FREE business phone
Designed for the mobile knowledge worker with voice, chat, and video for collaboration.
- Unlimited Calling
- Intermedia Unite Desktop and Mobile Apps
- Team Chat and Business SMS
Ultatel
Essential
Starting at $18.00
1 User Per Month
- Complete Business Phone System & Service (Voice, SMS/MMS, Chat, Video)
- Unlimited US & Canada Calling
- Business SMS and MMS
Free Trial
Intermedia Unite
No trial information availableUltatel
No trial information availableRatings
Meets Requirements
8.9
426
9.3
44
Ease of Use
9.0
428
9.4
45
Ease of Setup
9.0
241
9.3
32
Ease of Admin
9.0
233
8.9
32
Quality of Support
8.7
387
9.5
39
Has the product been a good partner in doing business?
9.1
226
9.2
30
Product Direction (% positive)
8.8
415
9.7
45
Features by Category
Channels
Not enough data
9.7
10
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.3
7
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Functions
Not enough data
9.8
7
Not enough data
10.0
6
Not enough data
10.0
6
Not enough data
Not enough data
Not enough data
10.0
7
Not enough data
Not enough data
Not enough data
9.7
5
Not enough data
9.7
5
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
9.8
7
Not enough data
9.4
8
Not enough data
10.0
7
Not enough data
9.2
6
Collaboration Tools
8.5
253
|
Verified
Not enough data
8.5
41
Not enough data
Feature Not Available
Not enough data
8.8
71
|
Verified
Not enough data
8.5
67
Not enough data
Meeting Coordination
8.5
255
|
Verified
Not enough data
8.6
225
|
Verified
Not enough data
8.6
233
|
Verified
Not enough data
8.7
68
|
Verified
Not enough data
Software Type
7.8
188
|
Verified
Not enough data
8.9
67
|
Verified
Not enough data
8.8
68
|
Verified
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
9.3
9
8.0
5
9.1
11
9.2
8
8.8
8
6.9
6
7.7
8
6.1
6
9.0
8
5.7
5
8.8
7
7.7
5
Basic Communication
9.6
123
|
Verified
9.6
38
8.6
74
|
Verified
8.1
32
8.7
90
|
Verified
8.8
36
8.4
72
|
Verified
7.9
28
9.1
94
|
Verified
9.3
34
9.5
109
|
Verified
9.3
27
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Feature Not Available
8.0
27
Feature Not Available
7.7
22
8.9
76
8.3
23
Advanced Features
9.0
106
|
Verified
8.8
31
9.2
102
|
Verified
9.5
32
9.5
111
|
Verified
9.6
35
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.8
35
|
Verified
Not enough data
8.9
33
|
Verified
Not enough data
8.6
33
|
Verified
Not enough data
Features
9.4
37
Not enough data
8.7
31
Not enough data
8.7
30
|
Verified
Not enough data
9.1
32
|
Verified
Not enough data
9.0
33
|
Verified
Not enough data
8.3
28
|
Verified
Not enough data
Categories
Categories
Shared Categories
Intermedia Unite and Ultatel are categorized as VoIP Providers, Video Conferencing, and UCaaS Platforms
Reviews
Reviewers' Company Size
Intermedia Unite
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Ultatel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.8%
Hospital & Health Care
5.3%
Marketing and Advertising
5.1%
Financial Services
5.1%
Telecommunications
3.9%
Other
69.0%
Non-Profit Organization Management
11.1%
Hospital & Health Care
8.9%
Information Technology and Services
6.7%
Health, Wellness and Fitness
6.7%
Construction
6.7%
Other
60.0%
Discussions
I would love to text my clients (4k plus) a Happy Birthday text. Can this be automated?
2 Comments
DK
you can text, but not currently automated with the Unite app.Read more
How can I configure my phones so that they will work during a power outage with alternative power?
2 Comments
DK
you can use a UPS locally or to back up the Switch the phone is plugged into.
alternatively you can put the app on your cell and use as a backup to answer...Read more
What is Anymeeting Video Conferencing used for?
2 Comments
AS
It is primarily a web conference and video meeting conference tool that provides various use cases. These includes virtual meeting, sales demo, webinars,...Read more
Ultatel has no discussions with answers
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