# Intermedia Unite vs Twilio Elastic SIP Trunking Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Intermedia Unite excels in user satisfaction, with a strong focus on call quality and user-friendly applications. Users appreciate the ability to make and receive calls from their desk phone via the smartphone app, enhancing flexibility for IT administrators.
- **Users say** that Twilio Elastic SIP Trunking offers remarkable flexibility, particularly in large call center environments. The ability to scale the system up or down without the need for physical devices is a significant advantage, making it a preferred choice for technical users who value control over their setup.
- **Reviewers mention** that Intermedia Unite's implementation process is notably quick and intuitive, with many users highlighting the ease of setup as a key benefit. This is particularly appealing for small businesses looking to get up and running without extensive technical knowledge.
- **According to verified reviews** , Twilio Elastic SIP Trunking is designed with technical users in mind, allowing for detailed configurations that can simplify troubleshooting. However, this complexity may not be as user-friendly for those less familiar with technical setups.
- **G2 reviewers highlight** that Intermedia Unite provides a comprehensive suite of collaboration tools, including HD video and audio for meetings, which enhances the overall user experience. This makes it a strong contender for businesses that prioritize seamless communication and collaboration.
- **Users express mixed feelings** about the support quality for Twilio Elastic SIP Trunking, noting that while it is generally good, it may not match the level of support provided by Intermedia Unite, which has received higher praise for its customer service and responsiveness.



| | Intermedia Unite | Twilio Elastic SIP Trunking | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 520 | 10 | 
| **Largest Market Segment** | Small-Business (66.7% of reviews) | Small-Business (50.0% of reviews) | 
| **Entry Level Price** | $22.99 1 User Per Month | No pricing available | 

---
## Top Pros & Cons

### Intermedia Unite

Pros:
- Customer Support (14 reviews)
- Ease of Use (14 reviews)

Cons:
- Internet Dependency (3 reviews)
- Admin Control (2 reviews)

### Twilio Elastic SIP Trunking

**Not enough data**

---
## Ratings Comparison
| Rating | Intermedia Unite | Twilio Elastic SIP Trunking | 
|---|---|---|
  | **Meets Requirements** | 8.9 (430 reviews) | 9.3 (9 reviews) | 
  | **Ease of Use** | 9.0 (432 reviews) | 8.1 (9 reviews) | 
  | **Ease of Setup** | 9.0 (245 reviews) | 6.7 (6 reviews) | 
  | **Ease of Admin** | 9.0 (237 reviews) | 8.3 (6 reviews) | 
  | **Quality of Support** | 8.7 (391 reviews) | 8.1 (7 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (230 reviews) | 8.1 (6 reviews) | 
  | **Product Direction (% positive)** | 8.8 (419 reviews) | 8.5 (8 reviews) | 

---
## Pricing

### Intermedia Unite

#### Entry-Level Pricing

Plan: Unite For Teams Pro

Price: $22.99 1 User Per Month

Description: An integrated, single-app solution built for businesses that use Microsoft Teams for collaboration and need a phone system with advanced communication features.

Key Features:
- Azure AD Single Sign-on
- Basic PBX
- Contact Sync

[Browse all 4 editions](https://www.g2.com/products/intermedia-unite/pricing)

#### Free Trial

No

### Twilio Elastic SIP Trunking

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Intermedia Unite** | 8.6/10 | 288 |
| **Twilio Elastic SIP Trunking** | N/A | N/A |

#### Collaboration Tools

| Feature | Intermedia Unite | Twilio Elastic SIP Trunking | 
|---|---|---|
| **Screen Sharing** | 8.5 (253 reviews) ✓ Verified | Not enough data | 
| **Presentations** | 8.6 (42 reviews) | Not enough data | 
| **Whiteboarding** | Feature Not Available | Not enough data | 
| **Live Chat** | 8.8 (72 reviews) ✓ Verified | Not enough data | 
| **Hand Raising** | 8.5 (68 reviews) | Not enough data | 

#### Meeting Coordination

| Feature | Intermedia Unite | Twilio Elastic SIP Trunking | 
|---|---|---|
| **Scheduling** | 8.5 (256 reviews) ✓ Verified | Not enough data | 
| **Recording** | 8.6 (226 reviews) ✓ Verified | Not enough data | 
| **Participant Permissions** | 8.6 (233 reviews) ✓ Verified | Not enough data | 
| **One-Click Join** | 8.7 (69 reviews) ✓ Verified | Not enough data | 

#### Software Type

| Feature | Intermedia Unite | Twilio Elastic SIP Trunking | 
|---|---|---|
| **Mobile** | 7.8 (189 reviews) ✓ Verified | Not enough data | 
| **Browser Application** | 8.9 (68 reviews) ✓ Verified | Not enough data | 
| **Desktop Application** | 8.8 (68 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | Intermedia Unite | Twilio Elastic SIP Trunking | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Intermedia Unite** | 8.9/10 | 131 |
| **Twilio Elastic SIP Trunking** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | Intermedia Unite | Twilio Elastic SIP Trunking | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 9.3 (10 reviews) | Not enough data | 
| **Call Management** | 9.1 (11 reviews) | Not enough data | 
| **Network monitoring** | 8.9 (9 reviews) | Not enough data | 
| **Integrations** | 8.0 (9 reviews) | Not enough data | 
| **Virtual PBX** | 9.0 (8 reviews) | Not enough data | 
| **SIP trunking services** | 8.8 (7 reviews) | Not enough data | 

#### Basic Communication

| Feature | Intermedia Unite | Twilio Elastic SIP Trunking | 
|---|---|---|
| **Phone Calls** | 9.6 (124 reviews) ✓ Verified | Not enough data | 
| **Video Calls** | 8.6 (74 reviews) ✓ Verified | Not enough data | 
| **Instant Messaging** | 8.7 (90 reviews) ✓ Verified | Not enough data | 
| **Screen Sharing** | 8.4 (72 reviews) ✓ Verified | Not enough data | 
| **Conference Calls** | 9.1 (94 reviews) ✓ Verified | Not enough data | 
| **Desk-to-Desk Calls** | 9.5 (110 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | Intermedia Unite | Twilio Elastic SIP Trunking | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Access

| Feature | Intermedia Unite | Twilio Elastic SIP Trunking | 
|---|---|---|
| **Software Pairing** | 8.2 (26 reviews) | Not enough data | 
| **Browser Extension** | 8.8 (26 reviews) | Not enough data | 
| **Individual Download** | 8.9 (76 reviews) | Not enough data | 

#### Advanced Features

| Feature | Intermedia Unite | Twilio Elastic SIP Trunking | 
|---|---|---|
| **Hold Music** | 9.0 (106 reviews) ✓ Verified | Not enough data | 
| **Automated Attendants** | 9.2 (102 reviews) ✓ Verified | Not enough data | 
| **VOiP Number** | 9.5 (112 reviews) ✓ Verified | Not enough data | 

### Genesys AppFoundry Marketplace

| Product | Score | Reviews |
|---|---|---|
| **Intermedia Unite** | N/A | N/A |
| **Twilio Elastic SIP Trunking** | N/A | N/A |

#### Agentic AI - Genesys AppFoundry Marketplace

| Feature | Intermedia Unite | Twilio Elastic SIP Trunking | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Intermedia Unite** | 8.9/10 | 48 |
| **Twilio Elastic SIP Trunking** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Intermedia Unite | Twilio Elastic SIP Trunking | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | Intermedia Unite | Twilio Elastic SIP Trunking | 
|---|---|---|
| **Tenancy Flexibility** | 8.8 (35 reviews) ✓ Verified | Not enough data | 
| **Native VoIP** | 9.0 (34 reviews) ✓ Verified | Not enough data | 
| **CCaaS Option** | 8.6 (33 reviews) ✓ Verified | Not enough data | 

#### Features

| Feature | Intermedia Unite | Twilio Elastic SIP Trunking | 
|---|---|---|
| **Voicemail to Email** | 9.4 (37 reviews) | Not enough data | 
| **Voicemail to SMS** | 8.7 (31 reviews) | Not enough data | 
| **File Sharing** | 8.7 (30 reviews) ✓ Verified | Not enough data | 
| **Voice Conferencing** | 9.1 (33 reviews) ✓ Verified | Not enough data | 
| **Video Conferencing** | 9.0 (34 reviews) ✓ Verified | Not enough data | 
| **Conference Transcripts** | 8.3 (28 reviews) ✓ Verified | Not enough data | 

---
## Categories
**Shared Categories (1):** [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to Intermedia Unite (2):** [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)

**Unique to Twilio Elastic SIP Trunking (1):** [Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace)


---
## Reviewer Demographics

### By Company Size

| Segment | Intermedia Unite | Twilio Elastic SIP Trunking | 
|---|---|---|
| **Small-Business** | 66.7% | 50.0% | 
| **Mid-Market** | 20.9% | 50.0% | 
| **Enterprise** | 12.4% | 0% | 

### By Industry

#### Intermedia Unite

- **Information Technology and Services:** 11.7%
- **Hospital & Health Care:** 5.4%
- **Financial Services:** 5.0%
- **Marketing and Advertising:** 5.0%
- **Telecommunications:** 3.8%
- **Real Estate:** 3.8%
- **Insurance:** 2.8%
- **Computer Software:** 2.6%
- **Non-Profit Organization Management:** 2.6%
- **Construction:** 2.4%
- **Other:** 54.7%

#### Twilio Elastic SIP Trunking

- **Hospital & Health Care:** 20.0%
- **Oil & Energy:** 10.0%
- **Legal Services:** 10.0%
- **Insurance:** 10.0%
- **Information Technology and Services:** 10.0%
- **Health, Wellness and Fitness:** 10.0%
- **Construction:** 10.0%
- **Computer Software:** 10.0%
- **Computer & Network Security:** 10.0%

---
## Alternatives

### Alternatives to Intermedia Unite

- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1403 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3582 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56483 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4195 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (504 reviews)
- [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) — 4.4/5 stars (19156 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (931 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3389 reviews)

### Alternatives to Twilio Elastic SIP Trunking

- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3389 reviews)
- [CallTower](https://www.g2.com/products/calltower/reviews) — 4.3/5 stars (377 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3582 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (504 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1555 reviews)
- [CallHippo](https://www.g2.com/products/callhippo/reviews) — 4.4/5 stars (408 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Crexendo](https://www.g2.com/products/crexendo/reviews) — 4.9/5 stars (354 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (635 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1612 reviews)

---
## Top Discussions

### Intermedia Unite

- Title: [What is Anymeeting Video Conferencing used for?](https://www.g2.com/discussions/what-is-anymeeting-video-conferencing-used-for) — 2 comments, 1 upvote
  > **Top comment:** "It is primarily a web conference and video meeting conference tool that provides various use cases. These includes virtual meeting, sales demo, webinars,..."
- Title: [I would love to text my clients (4k plus) a Happy Birthday text.  Can this be automated?](https://www.g2.com/discussions/i-would-love-to-text-my-clients-4k-plus-a-happy-birthday-text-can-this-be-automated) — 2 comments, 1 upvote
  > **Top comment:** "At this time, I'm not aware of a way to send automated text messages to multiple addresses from within the Intermedia Unite application.
This is based on my..."
- Title: [How can I configure my phones so that they will work during a power outage with alternative power?](https://www.g2.com/discussions/how-can-i-configure-my-phones-so-that-they-will-work-during-a-power-outage-with-alternative-power) — 2 comments, 1 upvote
  > **Top comment:** "maybe with solar charger? "
- Title: [What is Intermedia Unite used for?](https://www.g2.com/discussions/what-is-intermedia-unite-used-for) — 1 comment
  > **Top comment:** "Phone Service is what we use it for, but they, also, have many other services including a Meeting program."
- Title: [What is the most used video conferencing software?](https://www.g2.com/discussions/what-is-the-most-used-video-conferencing-software) — 1 comment, 1 upvote
  > **Top comment:** "Microsoft Teams and Cisco Webex"

### Twilio Elastic SIP Trunking

- Title: [What does Twilio Elastic Sip Trunking do?](https://www.g2.com/discussions/what-does-twilio-elastic-sip-trunking-do) — 1 comment
  > **Top comment:** "Lets you connect your PBX phone system to the phone service."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/intermedia-unite-vs-twilio-elastic-sip-trunking)