Compare Intermedia Unite and RingCentral Contact Center 
Featured Products
At a Glance
Market Segments
Small-Business (66.6% of reviews)
Small-Business (50.3% of reviews)
Entry-Level Pricing
$27.99 per user per month plus taxes and fees + FREE business phone
No pricing available
Intermedia Unite
Star Rating
(519)4.5 out of 5
Market Segments
Small-Business (66.6% of reviews)
Pros & Cons
Entry-Level Pricing
$27.99 per user per month plus taxes and fees + FREE business phone
Browse all 4 pricing plansRingCentral Contact Center
Star Rating
(193)4.1 out of 5
Market Segments
Small-Business (50.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about RingCentral Contact CenterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that RingCentral Contact Center excels in providing a unified platform for managing calls, messages, and customer interactions, making it easier for users to stay organized. One user highlighted the platform's intuitive nature, which simplifies reporting and enhances overall efficiency.
- Users say that Intermedia Unite stands out for its exceptional call quality and robust mobile app functionality. An IT Administrator noted the convenience of making and receiving calls from their desk phone while on the go, which adds significant flexibility to their workflow.
- Reviewers mention that RingCentral Contact Center has a responsive support team, with users appreciating the quick turnaround on inquiries. This level of support can be crucial for businesses that rely on timely assistance to resolve issues.
- According to verified reviews, Intermedia Unite offers a comprehensive suite of collaboration tools, including HD video meetings and screen sharing capabilities. Users find these features particularly beneficial for hosting webinars and engaging with clients effectively.
- G2 reviewers highlight that while RingCentral Contact Center has a solid overall rating, it faces challenges in meeting specific workflow needs for some users, who have reported configuration difficulties. This could be a consideration for businesses with unique requirements.
- Users note that Intermedia Unite's ease of use and setup is a significant advantage, with many praising its user-friendly interface. This can lead to a smoother onboarding experience, which is essential for teams looking to adopt new technology quickly.
Pricing
Entry-Level Pricing
Intermedia Unite
Unite Pro
$27.99
per user per month plus taxes and fees + FREE business phone
Designed for the mobile knowledge worker with voice, chat, and video for collaboration.
- Unlimited Calling
- Intermedia Unite Desktop and Mobile Apps
- Team Chat and Business SMS
RingCentral Contact Center
No pricing availableFree Trial
Intermedia Unite
No trial information availableRingCentral Contact Center
No trial information availableRatings
Meets Requirements
8.9
429
8.4
150
Ease of Use
9.0
431
8.6
153
Ease of Setup
9.0
244
8.4
84
Ease of Admin
9.0
236
8.3
50
Quality of Support
8.7
390
8.0
134
Has the product been a good partner in doing business?
9.1
229
8.1
51
Product Direction (% positive)
8.8
418
7.2
141
Features by Category
Ticket and Case Management
Not enough data
8.1
9
Not enough data
8.1
8
Not enough data
9.5
11
Not enough data
9.5
11
Not enough data
8.1
6
Not enough data
9.0
10
Not enough data
8.7
9
Not enough data
9.2
10
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.4
9
Not enough data
9.8
7
Not enough data
9.6
8
Not enough data
9.2
6
Not enough data
9.5
11
Platform
Not enough data
9.0
15
Not enough data
8.6
15
Not enough data
9.4
14
Not enough data
9.1
11
Not enough data
9.8
11
Not enough data
9.7
13
Dialing Options
Not enough data
8.4
24
|
Verified
Not enough data
8.1
22
|
Verified
Not enough data
7.2
10
Agent Tools
Not enough data
7.4
22
|
Verified
Not enough data
8.0
22
|
Verified
Not enough data
8.4
26
|
Verified
Automation
Not enough data
8.3
21
|
Verified
Not enough data
8.3
25
|
Verified
Not enough data
8.0
22
|
Verified
Agentic AI - Auto Dialer
Not enough data
7.5
12
Not enough data
8.2
15
AI Capabilities - Auto Dialer
Not enough data
8.2
10
Not enough data
8.5
10
Not enough data
8.2
11
Channels
Not enough data
9.0
21
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.9
16
Not enough data
8.7
26
Not enough data
8.6
22
Generative AI
Not enough data
7.3
11
Not enough data
Feature Not Available
Usability
Not enough data
Feature Not Available
Not enough data
8.6
6
Not enough data
9.7
6
Reporting
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
9.7
6
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Channels
Not enough data
8.9
48
|
Verified
Not enough data
7.4
38
|
Verified
Not enough data
7.7
40
|
Verified
Not enough data
7.8
46
|
Verified
Not enough data
7.9
39
|
Verified
Generative AI
Not enough data
6.7
26
Functions
Not enough data
8.3
66
|
Verified
Not enough data
8.1
64
|
Verified
Not enough data
7.9
54
|
Verified
Not enough data
7.4
32
|
Verified
Not enough data
8.0
40
|
Verified
Not enough data
7.8
38
|
Verified
Not enough data
8.1
42
Not enough data
8.0
37
|
Verified
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
7.9
57
|
Verified
Not enough data
8.5
63
|
Verified
Not enough data
7.9
68
|
Verified
Not enough data
8.0
41
|
Verified
Not enough data
7.8
38
|
Verified
Collaboration Tools
8.5
253
|
Verified
Not enough data
8.6
42
Not enough data
Feature Not Available
Not enough data
8.8
72
|
Verified
Not enough data
8.5
68
Not enough data
Meeting Coordination
8.5
256
|
Verified
Not enough data
8.6
226
|
Verified
Not enough data
8.6
233
|
Verified
Not enough data
8.7
69
|
Verified
Not enough data
Software Type
7.8
189
|
Verified
Not enough data
8.9
68
|
Verified
Not enough data
8.8
68
|
Verified
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
8.7
13
Not enough data
8.3
11
Not enough data
8.5
10
Not enough data
7.4
11
Not enough data
9.2
14
Administration
Not enough data
8.3
13
Not enough data
8.8
11
Not enough data
9.5
14
Not enough data
8.0
10
Not enough data
8.2
11
Conversational Platform
Not enough data
8.9
16
Not enough data
8.6
13
Not enough data
9.2
14
Not enough data
9.6
9
Support Automation
Not enough data
8.3
14
Not enough data
8.6
13
Not enough data
9.4
13
Not enough data
8.0
10
Generative AI
Not enough data
9.0
7
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Communication
Not enough data
9.2
13
Not enough data
8.9
15
Not enough data
Not enough data
Not enough data
8.6
16
Not enough data
6.7
5
Internal Use
Not enough data
8.6
15
Not enough data
8.9
12
Not enough data
Feature Not Available
Not enough data
8.5
11
Not enough data
8.6
11
Not enough data
8.3
13
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.8
8
Not enough data
8.7
9
Not enough data
8.8
10
Not enough data
8.7
5
Not enough data
9.7
5
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Process
Not enough data
9.0(won by default)
8
Not enough data
8.8(won by default)
7
Not enough data
Not enough data
Channels
Not enough data
8.6(won by default)
7
Not enough data
9.0(won by default)
8
Not enough data
9.0(won by default)
7
Not enough data
9.3(won by default)
10
Not enough data
9.2(won by default)
11
Insight
Not enough data
7.8(won by default)
6
Not enough data
8.1(won by default)
7
Not enough data
Not enough data
Not enough data
9.3(won by default)
9
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Platform Basics - VoIP Providers
9.3
10
Not enough data
9.1
11
Not enough data
8.8
8
Not enough data
8.0
9
Not enough data
9.0
8
Not enough data
8.8
7
Not enough data
Basic Communication
9.6
124
|
Verified
Not enough data
8.6
74
|
Verified
Not enough data
8.7
90
|
Verified
Not enough data
8.4
72
|
Verified
Not enough data
9.1
94
|
Verified
Not enough data
9.5
110
|
Verified
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.9
76
Not enough data
Advanced Features
9.0
106
|
Verified
Not enough data
9.2
102
|
Verified
Not enough data
9.5
112
|
Verified
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Extensions
8.8
35
|
Verified
Not enough data
9.0
34
|
Verified
Not enough data
8.6
33
|
Verified
Not enough data
Features
9.4
37
Not enough data
8.7
31
Not enough data
8.7
30
|
Verified
Not enough data
9.1
33
|
Verified
Not enough data
9.0
34
|
Verified
Not enough data
8.3
28
|
Verified
Not enough data
Categories
Categories
Shared Categories
Intermedia Unite and RingCentral Contact Center are categorized as UCaaS Platforms
Unique Categories
Intermedia Unite is categorized as VoIP Providers and Video Conferencing
RingCentral Contact Center is categorized as Auto Dialer, Contact Center, Live Chat, Digital Customer Service Platforms, Help Desk, Customer Self-Service, Social Customer Service, Conversational Support, Contact Center Workforce, Complaint Management, and Customer Communications Management
Reviews
Reviewers' Company Size
Intermedia Unite
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
RingCentral Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.7%
Hospital & Health Care
5.4%
Financial Services
5.0%
Marketing and Advertising
5.0%
Telecommunications
3.8%
Other
69.0%
Telecommunications
7.2%
Computer Software
7.2%
Financial Services
6.7%
Consumer Services
6.7%
Staffing and Recruiting
5.6%
Other
66.7%
Alternatives
Discussions
What is Anymeeting Video Conferencing used for?
2 Comments
AS
It is primarily a web conference and video meeting conference tool that provides various use cases. These includes virtual meeting, sales demo, webinars,...Read more
I would love to text my clients (4k plus) a Happy Birthday text. Can this be automated?
2 Comments
GH
At this time, I'm not aware of a way to send automated text messages to multiple addresses from within the Intermedia Unite application.
This is based on my...Read more
How can I configure my phones so that they will work during a power outage with alternative power?
2 Comments
LJ
maybe with solar charger? Read more
RingCentral Contact Center has no more discussions with answers
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