# Intermedia Unite, Podium vs Nextiva Comparison

| | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.6 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 520 | 2,096 | 3,566 | 
| **Largest Market Segment** | Small-Business (66.7% of reviews) | Small-Business (60.4% of reviews) | Small-Business (77.3% of reviews) | 
| **Entry Level Price** | $22.99 1 User Per Month | Contact Us Per Month | Starting at $15.00 1 User Per Month | 

---
## Top Pros & Cons

### Intermedia Unite

Pros:
- Customer Support (14 reviews)
- Ease of Use (14 reviews)

Cons:
- Internet Dependency (3 reviews)
- Admin Control (2 reviews)

### Podium

Pros:
- Ease of Use (358 reviews)
- Helpful (326 reviews)

Cons:
- Messaging Issues (86 reviews)
- Missing Features (84 reviews)

### Nextiva

Pros:
- Customer Support (127 reviews)
- Ease of Use (117 reviews)

Cons:
- Complexity (25 reviews)
- Difficult Configuration (25 reviews)

---
## Ratings Comparison
| Rating | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
  | **Meets Requirements** | 8.9 (430 reviews) | 9.1 (1755 reviews) | 9.0 (2836 reviews) | 
  | **Ease of Use** | 9.0 (432 reviews) | 9.3 (1774 reviews) | 8.7 (2885 reviews) | 
  | **Ease of Setup** | 9.0 (245 reviews) | 9.1 (1102 reviews) | 8.4 (2170 reviews) | 
  | **Ease of Admin** | 9.0 (237 reviews) | 9.3 (903 reviews) | 8.6 (1986 reviews) | 
  | **Quality of Support** | 8.7 (391 reviews) | 9.0 (1632 reviews) | 9.0 (2821 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (230 reviews) | 9.2 (921 reviews) | 8.8 (1968 reviews) | 
  | **Product Direction (% positive)** | 8.8 (419 reviews) | 8.9 (1738 reviews) | 8.3 (2714 reviews) | 

---
## Pricing

### Intermedia Unite

#### Entry-Level Pricing

Plan: Unite For Teams Pro

Price: $22.99 1 User Per Month

Description: An integrated, single-app solution built for businesses that use Microsoft Teams for collaboration and need a phone system with advanced communication features.

Key Features:
- Azure AD Single Sign-on
- Basic PBX
- Contact Sync

[Browse all 4 editions](https://www.g2.com/products/intermedia-unite/pricing)

#### Free Trial

No

### Podium

#### Entry-Level Pricing

Plan: Core

Price: Contact Us Per Month

Description: With essential AI features, respond to and convert more leads faster.

Key Features:
- Consolidated Lead Conversion Platform
- Review Management with AI Reponses
- Basic Automations

[Browse all 3 editions](https://www.g2.com/products/podium/pricing)

#### Free Trial

No

### Nextiva

#### Entry-Level Pricing

Plan: Core

Price: Starting at $15.00 1 User Per Month

Description: For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.

Key Features:
- Inbound & Outbound Voice
- Business SMS
- Video Meetings

[Browse all 6 editions](https://www.g2.com/products/nextiva/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### AI Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Intermedia Unite** | N/A | N/A |
| **Podium** | 7.5/10 | 46 |
| **Nextiva** | N/A | N/A |

#### Core Conversational Capabilities - AI Chatbots

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Controlled LLM Response Generation** | Not enough data | Not enough data | Not enough data | 
| **Context Maintenance Within Sessions** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Understanding & Intent Inference** | Not enough data | Not enough data | Not enough data | 

#### Data

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Reliability** | Not enough data | 8.0 (40 reviews) | Not enough data | 
| **Data Security** | Not enough data | 8.7 (41 reviews) | Not enough data | 

#### Interaction

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Complex Query Handling** | Not enough data | 8.0 (42 reviews) | Not enough data | 
| **Natural Conversation** | Not enough data | 8.2 (41 reviews) | Not enough data | 
| **Understanding** | Not enough data | 8.3 (41 reviews) | Not enough data | 
| **Context Management** | Not enough data | 8.3 (41 reviews) | Not enough data | 
| **Customizability** | Not enough data | 8.3 (40 reviews) | Not enough data | 

#### Task & Flow Management - AI Chatbots

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Scripted Dialogue & Decision Tree Support** | Not enough data | Not enough data | Not enough data | 
| **Fallback Responses for Unknown Queries** | Not enough data | Not enough data | Not enough data | 

#### Learning

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **User Interaction Learning** | Not enough data | 8.1 (41 reviews) | Not enough data | 
| **Error Learning** | Not enough data | 7.8 (42 reviews) | Not enough data | 

#### Deployment & Embedding - AI Chatbots

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **API Access for Business System Integration** | Not enough data | Not enough data | Not enough data | 
| **Web Widget & SDK Embedding** | Not enough data | Not enough data | Not enough data | 

#### Content Generation

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Creativity** | Not enough data | 8.1 (42 reviews) | Not enough data | 
| **Content Accuracy** | Not enough data | 7.9 (42 reviews) | Not enough data | 

#### Admin & Configuration - AI Chatbots

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **No-Code Conversation Design** | Not enough data | Not enough data | Not enough data | 

#### System

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **API Flexibility** | Not enough data | Feature Not Available | Not enough data | 
| **Update Frequency and Utility** | Not enough data | 8.4 (42 reviews) | Not enough data | 
| **Cross-Platform Compatibility	** | Not enough data | 8.5 (41 reviews) | Not enough data | 
| **Software Integration** | Not enough data | 8.5 (40 reviews) | Not enough data | 

#### Agentic AI - AI Chatbots

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.4 (9 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 6.5 (9 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 6.5 (9 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 6.1 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 6.7 (9 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 5.9 (9 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 6.9 (9 reviews) | Not enough data | 

#### Monitoring & Improvement - AI Chatbots

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Feedback-Driven Response Optimization** | Not enough data | Not enough data | Not enough data | 

#### Reliability & Safety - AI Chatbots

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Guardrails & Content Controls** | Not enough data | Not enough data | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Intermedia Unite** | N/A | N/A |
| **Podium** | 7.0/10 | 269 |
| **Nextiva** | N/A | N/A |

#### Messenger

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Sequencing** | Not enough data | 8.3 (158 reviews) | Not enough data | 
| **AI** | Not enough data | 7.7 (208 reviews) | Not enough data | 
| **Live Chat** | Not enough data | 9.1 (223 reviews) | Not enough data | 
| **Customization Interface** | Not enough data | Feature Not Available | Not enough data | 

#### Channels

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Social Media** | Not enough data | 7.9 (211 reviews) | Not enough data | 
| **Website** | Not enough data | 8.6 (221 reviews) | Not enough data | 
| **Text Message (SMS)** | Not enough data | 9.3 (239 reviews) | Not enough data | 
| **Voice Assistants** | Not enough data | Feature Not Available | Not enough data | 
| **Other** | Not enough data | 8.0 (195 reviews) | Not enough data | 

#### Customers

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Targeting** | Not enough data | 8.2 (153 reviews) | Not enough data | 
| **Profiles** | Not enough data | 8.4 (155 reviews) | Not enough data | 
| **Analytics** | Not enough data | 8.5 (223 reviews) | Not enough data | 
| **Lead Gathering** | Not enough data | 8.3 (222 reviews) | Not enough data | 
| **Sales Conversion** | Not enough data | 8.5 (223 reviews) | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 4.4 (13 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 4.5 (13 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 4.2 (13 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 4.9 (13 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 4.9 (13 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 5.0 (13 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 4.9 (13 reviews) | Not enough data | 

### Automotive Marketing

| Product | Score | Reviews |
|---|---|---|
| **Intermedia Unite** | N/A | N/A |
| **Podium** | 7.9/10 | 68 |
| **Nextiva** | N/A | N/A |

#### Platform Basics

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Reporting** | Not enough data | 8.6 (66 reviews) | Not enough data | 
| **Interoperability** | Not enough data | 8.5 (64 reviews) | Not enough data | 
| **Performance** | Not enough data | 9.1 (65 reviews) | Not enough data | 

#### Platform Data

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Dashboard** | Not enough data | 9.1 (65 reviews) | Not enough data | 
| **Alerts and Notifications** | Not enough data | 9.0 (65 reviews) | Not enough data | 

#### Platform Additional Functionality

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Cloud** | Not enough data | 8.5 (63 reviews) | Not enough data | 
| **Mobility** | Not enough data | 9.1 (65 reviews) | Not enough data | 
| **Messaging** | Not enough data | 9.3 (65 reviews) | Not enough data | 

#### Platform Content

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Automation** | Not enough data | 9.0 (64 reviews) | Not enough data | 

#### Agentic AI - Automotive Marketing

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.3 (9 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 6.5 (9 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 6.5 (9 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 6.7 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 7.0 (10 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 6.7 (9 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 6.7 (9 reviews) | Not enough data | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Intermedia Unite** | N/A | N/A |
| **Podium** | 7.7/10 | 275 |
| **Nextiva** | N/A | N/A |

#### Text Messaging

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Bulk SMS** | Not enough data | 8.7 (230 reviews) ✓ Verified | Not enough data | 
| **Two-Way Text Messaging** | Not enough data | 9.3 (243 reviews) ✓ Verified | Not enough data | 
| **Text Scheduler** | Not enough data | 8.4 (187 reviews) | Not enough data | 
| **Automatic Replies** | Not enough data | 8.6 (240 reviews) ✓ Verified | Not enough data | 
| **Automatic URL Shortening** | Not enough data | 8.3 (213 reviews) ✓ Verified | Not enough data | 
| **MMS Marketing** | Not enough data | 8.4 (216 reviews) ✓ Verified | Not enough data | 
| **Personalization** | Not enough data | 8.5 (233 reviews) ✓ Verified | Not enough data | 
| **Transactional SMS** | Not enough data | 8.5 (216 reviews) ✓ Verified | Not enough data | 

#### SMS Platform

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Reporting** | Not enough data | 8.5 (223 reviews) ✓ Verified | Not enough data | 
| **Automation** | Not enough data | 8.6 (224 reviews) ✓ Verified | Not enough data | 
| **White Label** | Not enough data | Feature Not Available | Not enough data | 
| **Text-to-Landline** | Not enough data | 7.6 (202 reviews) ✓ Verified | Not enough data | 
| **Short Codes** | Not enough data | Feature Not Available | Not enough data | 
| **API Integration** | Not enough data | 8.2 (206 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - SMS Marketing

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.7 (24 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 6.1 (24 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 6.6 (24 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 6.4 (24 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 5.8 (24 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 5.7 (24 reviews) | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Intermedia Unite** | N/A | N/A |
| **Podium** | 8.1/10 | 432 |
| **Nextiva** | N/A | N/A |

#### Channels

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.2 (327 reviews) | Not enough data | 
| **Open Listening** | Not enough data | 8.1 (324 reviews) | Not enough data | 
| **Physical Media** | Not enough data | Feature Not Available | Not enough data | 

#### Design

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Communications Strategy Development** | Not enough data | 8.3 (340 reviews) | Not enough data | 
| **Create Content** | Not enough data | Feature Not Available | Not enough data | 
| **Personalization** | Not enough data | 8.5 (376 reviews) | Not enough data | 
| **Inbound Identification** | Not enough data | 8.4 (367 reviews) | Not enough data | 
| **Regulatory Compliance** | Not enough data | 8.6 (339 reviews) | Not enough data | 

#### Generative AI

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (237 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 7.5 (232 reviews) | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Intermedia Unite** | N/A | N/A |
| **Podium** | 7.6/10 | 95 |
| **Nextiva** | N/A | N/A |

#### Productivity Tools

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Notes** | Not enough data | 8.4 (87 reviews) | Not enough data | 
| **Internal Discussion** | Not enough data | Feature Not Available | Not enough data | 
| **Assignments and Tasks** | Not enough data | Feature Not Available | Not enough data | 
| **Workflows** | Not enough data | Feature Not Available | Not enough data | 
| **Templates** | Not enough data | 9.2 (90 reviews) | Not enough data | 
| **Integrations** | Not enough data | 8.4 (87 reviews) | Not enough data | 
| **Tagging System** | Not enough data | 8.0 (88 reviews) | Not enough data | 

#### Analytics

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Trends** | Not enough data | Feature Not Available | Not enough data | 
| **Performance Tracking** | Not enough data | Feature Not Available | Not enough data | 
| **Email Tracking** | Not enough data | Feature Not Available | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.7 (23 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 6.0 (23 reviews) | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Intermedia Unite** | N/A | N/A |
| **Podium** | N/A | N/A |
| **Nextiva** | 8.5/10 | 207 |

#### Channels

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Voice** | Not enough data | Not enough data | 9.4 (194 reviews) | 
| **Social** | Not enough data | Not enough data | 7.9 (176 reviews) | 
| **Web Chat** | Not enough data | Not enough data | 7.7 (174 reviews) | 
| **Mobile SMS** | Not enough data | Not enough data | 8.2 (178 reviews) | 
| **Email** | Not enough data | Not enough data | 8.2 (168 reviews) | 

#### Generative AI

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 7.6 (84 reviews) | 

#### Functions

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Session Routing** | Not enough data | Not enough data | 8.7 (173 reviews) | 
| **Session Queuing** | Not enough data | Not enough data | 8.6 (173 reviews) | 
| **Concurrent Calling** | Not enough data | Not enough data | 8.8 (174 reviews) | 
| **Speech Analytics** | Not enough data | Not enough data | 8.1 (171 reviews) | 
| **Auto Dialer** | Not enough data | Not enough data | 8.2 (169 reviews) | 
| **IVR** | Not enough data | Not enough data | 8.5 (176 reviews) | 
| **Inbound Screen Pop** | Not enough data | Not enough data | 8.5 (169 reviews) | 
| **Persistent Data** | Not enough data | Not enough data | 8.4 (165 reviews) | 

#### Agentic AI - Contact Center

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.8 (11 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 9.2 (11 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 9.2 (11 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 9.2 (11 reviews) | 

#### Administrative

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Session Summary Notes** | Not enough data | Not enough data | 8.3 (167 reviews) | 
| **Administrator Access** | Not enough data | Not enough data | 9.1 (176 reviews) | 
| **Reporting & Dashboards** | Not enough data | Not enough data | 8.9 (176 reviews) | 
| **Session Recording** | Not enough data | Not enough data | 8.4 (166 reviews) | 
| **Agent Scheduling and Assignment** | Not enough data | Not enough data | 8.3 (160 reviews) | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Intermedia Unite** | 8.6/10 | 288 |
| **Podium** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Collaboration Tools

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Screen Sharing** | 8.5 (253 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Presentations** | 8.6 (42 reviews) | Not enough data | Not enough data | 
| **Whiteboarding** | Feature Not Available | Not enough data | Not enough data | 
| **Live Chat** | 8.8 (72 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Hand Raising** | 8.5 (68 reviews) | Not enough data | Not enough data | 

#### Meeting Coordination

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Scheduling** | 8.5 (256 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Recording** | 8.6 (226 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Participant Permissions** | 8.6 (233 reviews) ✓ Verified | Not enough data | Not enough data | 
| **One-Click Join** | 8.7 (69 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Software Type

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Mobile** | 7.8 (189 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Browser Application** | 8.9 (68 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Desktop Application** | 8.8 (68 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Intermedia Unite** | N/A | N/A |
| **Podium** | 8.8/10 | 34 |
| **Nextiva** | N/A | N/A |

#### Responses

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Personalization** | Not enough data | 9.2 (15 reviews) | Not enough data | 
| **Route To Human** | Not enough data | 9.2 (15 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | 8.8 (15 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | 8.7 (17 reviews) | Not enough data | 
| **Customer Interaction Automation** | Not enough data | 8.8 (20 reviews) | Not enough data | 
| **Lead Generation** | Not enough data | 8.5 (17 reviews) | Not enough data | 
| **Document Processing** | Not enough data | 8.8 (16 reviews) | Not enough data | 
| **Feedback Collection** | Not enough data | 9.0 (18 reviews) | Not enough data | 

#### Platform

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Conversation Editor** | Not enough data | 8.8 (16 reviews) | Not enough data | 
| **Integration** | Not enough data | 9.0 (17 reviews) | Not enough data | 
| **Human-In-The-Loop** | Not enough data | 9.0 (15 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | 8.6 (15 reviews) | Not enough data | 
| **Adaptive Responses** | Not enough data | 8.8 (15 reviews) | Not enough data | 
| **Task Execution** | Not enough data | 8.6 (16 reviews) | Not enough data | 
| **Problem Solving** | Not enough data | 7.9 (15 reviews) | Not enough data | 

#### Generative AI

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.5 (16 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 8.6 (15 reviews) | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Intermedia Unite** | N/A | N/A |
| **Podium** | 8.5/10 | 36 |
| **Nextiva** | N/A | N/A |

#### Responses

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Customization** | Not enough data | 8.7 (33 reviews) | Not enough data | 
| **Control** | Not enough data | 8.4 (33 reviews) | Not enough data | 
| **Route To Human** | Not enough data | 8.9 (33 reviews) | Not enough data | 
| **Menu bars** | Not enough data | Feature Not Available | Not enough data | 
| **Drip sequences** | Not enough data | 8.2 (32 reviews) | Not enough data | 

#### Platform

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Live chat** | Not enough data | Feature Not Available | Not enough data | 
| **Integrations** | Not enough data | Feature Not Available | Not enough data | 
| **Branding** | Not enough data | 8.5 (31 reviews) | Not enough data | 
| **Analytics** | Not enough data | 8.4 (32 reviews) | Not enough data | 
| **A/B testing** | Not enough data | Feature Not Available | Not enough data | 
| **Role-based access** | Not enough data | 8.8 (32 reviews) | Not enough data | 
| **Collection of information** | Not enough data | 8.9 (31 reviews) | Not enough data | 

#### Generative AI

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.1 (32 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 8.1 (31 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Intermedia Unite** | N/A | N/A |
| **Podium** | 8.3/10 | 346 |
| **Nextiva** | N/A | N/A |

#### Conversational Platform

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Personalization** | Not enough data | 8.7 (297 reviews) | Not enough data | 
| **Omnichannel** | Not enough data | 8.4 (253 reviews) | Not enough data | 
| **Contextual Engagement** | Not enough data | 8.3 (166 reviews) | Not enough data | 
| **Proactive Engagement** | Not enough data | 8.5 (182 reviews) | Not enough data | 

#### Support Automation

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Intelligent Routing** | Not enough data | 8.5 (258 reviews) | Not enough data | 
| **Seamless Escalation** | Not enough data | 8.3 (166 reviews) | Not enough data | 
| **Transcripts** | Not enough data | 8.7 (169 reviews) | Not enough data | 
| **Self-Serve Support** | Not enough data | 8.1 (174 reviews) | Not enough data | 

#### Generative AI

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (153 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 7.5 (155 reviews) | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Intermedia Unite** | N/A | N/A |
| **Podium** | N/A | N/A |
| **Nextiva** | 8.6/10 | 772 |

#### Platform

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Omnichannel** | Not enough data | Not enough data | 8.1 (466 reviews) | 
| **Mobile Access** | Not enough data | Not enough data | 8.6 (667 reviews) | 
| **Queue Management** | Not enough data | Not enough data | 8.6 (585 reviews) | 
| **Call Routing** | Not enough data | Not enough data | 8.9 (693 reviews) | 
| **Call Back** | Not enough data | Not enough data | 8.8 (606 reviews) | 
| **IVR** | Not enough data | Not enough data | 8.3 (502 reviews) | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 8.6 (604 reviews) | 

#### Generative AI

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 7.7 (295 reviews) | 

#### Workforce Management

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Call Monitoring** | Not enough data | Not enough data | 8.7 (607 reviews) | 
| **Performance Evaluation** | Not enough data | Not enough data | 8.7 (565 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.8 (8 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.8 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.8 (8 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.8 (8 reviews) | 

#### Administrative

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Call Recording** | Not enough data | Not enough data | 8.7 (594 reviews) | 
| **Reporting & Dashboards** | Not enough data | Not enough data | 8.7 (624 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Intermedia Unite** | N/A | N/A |
| **Podium** | 8.4/10 | 800 |
| **Nextiva** | N/A | N/A |

#### Generative AI

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (246 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 7.5 (244 reviews) | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Feature Not Available | Not enough data | 

#### Communication

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Pop-up Chat** | Not enough data | 9.2 (699 reviews) ✓ Verified | Not enough data | 
| **Notifications** | Not enough data | 9.0 (725 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | Not enough data | 8.1 (509 reviews) | Not enough data | 
| **In-App Messaging** | Not enough data | 9.0 (665 reviews) ✓ Verified | Not enough data | 
| **Co-Browsing** | Not enough data | 7.3 (295 reviews) | Not enough data | 

####  Internal Use

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Customization ** | Not enough data | 8.2 (617 reviews) ✓ Verified | Not enough data | 
| **Conversation Archiving** | Not enough data | 8.9 (677 reviews) ✓ Verified | Not enough data | 
| **Lead Development** | Not enough data | 8.6 (646 reviews) ✓ Verified | Not enough data | 
| **Knowledge Base** | Not enough data | 8.6 (627 reviews) ✓ Verified | Not enough data | 
| **Team Inbox ** | Not enough data | 8.8 (634 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | Not enough data | 8.5 (598 reviews) ✓ Verified | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **Intermedia Unite** | N/A | N/A |
| **Podium** | N/A | N/A |
| **Nextiva** | 9.1/10 | 43 |

#### Basic Communication - Cloud PBX

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Call Management** | Not enough data | Not enough data | 9.4 (31 reviews) | 
| **Communication Management** | Not enough data | Not enough data | 9.1 (30 reviews) | 
| **Scalability** | Not enough data | Not enough data | 9.3 (28 reviews) | 
| **Integrations** | Not enough data | Not enough data | 8.5 (24 reviews) | 
| **Mobile Accessibility** | Not enough data | Not enough data | 8.7 (31 reviews) | 
| **Accessibility** | Not enough data | Not enough data | 9.0 (28 reviews) | 

#### Advanced Features - Cloud PBX

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Security and Compliance** | Not enough data | Not enough data | 9.1 (26 reviews) | 
| **Analytics and Reporting** | Not enough data | Not enough data | 9.3 (29 reviews) | 
| **Support and Reliability** | Not enough data | Not enough data | 9.1 (30 reviews) | 
| **Automated attendant** | Not enough data | Not enough data | 9.1 (27 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Intermedia Unite** | 8.9/10 | 131 |
| **Podium** | 6.6/10 | 42 |
| **Nextiva** | 8.3/10 | 1792 |

#### Platform Basics - VoIP Providers

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **PBX systems, VoIP Softphone** | 9.3 (10 reviews) | 6.8 (11 reviews) | 8.7 (66 reviews) | 
| **Call Management** | 9.1 (11 reviews) | 6.5 (11 reviews) | 8.8 (93 reviews) | 
| **Network monitoring** | 8.9 (9 reviews) | 6.2 (10 reviews) | 8.2 (58 reviews) | 
| **Integrations** | 8.0 (9 reviews) | 5.8 (11 reviews) | 8.1 (67 reviews) | 
| **Virtual PBX** | 9.0 (8 reviews) | 5.8 (10 reviews) | 7.9 (54 reviews) | 
| **SIP trunking services** | 8.8 (7 reviews) | 6.5 (10 reviews) | 7.7 (53 reviews) | 

#### Basic Communication

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Phone Calls** | 9.6 (124 reviews) ✓ Verified | 8.4 (42 reviews) | 9.2 (1697 reviews) ✓ Verified | 
| **Video Calls** | 8.6 (74 reviews) ✓ Verified | Feature Not Available | 7.9 (899 reviews) ✓ Verified | 
| **Instant Messaging** | 8.7 (90 reviews) ✓ Verified | Feature Not Available | 8.3 (1057 reviews) ✓ Verified | 
| **Screen Sharing** | 8.4 (72 reviews) ✓ Verified | Feature Not Available | 7.7 (830 reviews) | 
| **Conference Calls** | 9.1 (94 reviews) ✓ Verified | Feature Not Available | 8.6 (1161 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 9.5 (110 reviews) ✓ Verified | 7.3 (37 reviews) | 9.1 (1340 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.0 (7 reviews) | 7.7 (41 reviews) | 
| **Cross-system Integration** | Not enough data | 6.0 (7 reviews) | 7.8 (40 reviews) | 
| **Adaptive Learning** | Not enough data | 6.2 (7 reviews) | 7.6 (39 reviews) | 
| **Proactive Assistance** | Not enough data | 6.7 (7 reviews) | 7.6 (40 reviews) | 

#### Access

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Software Pairing** | 8.2 (26 reviews) | Feature Not Available | 8.0 (903 reviews) | 
| **Browser Extension** | 8.8 (26 reviews) | Feature Not Available | 8.1 (898 reviews) | 
| **Individual Download** | 8.9 (76 reviews) | Feature Not Available | 8.5 (1040 reviews) ✓ Verified | 

#### Advanced Features

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Hold Music** | 9.0 (106 reviews) ✓ Verified | 6.7 (39 reviews) | 8.3 (1174 reviews) ✓ Verified | 
| **Automated Attendants** | 9.2 (102 reviews) ✓ Verified | Feature Not Available | 8.6 (1244 reviews) ✓ Verified | 
| **VOiP Number** | 9.5 (112 reviews) ✓ Verified | 8.1 (39 reviews) | 9.1 (1492 reviews) | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Intermedia Unite** | N/A | N/A |
| **Podium** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Intermedia Unite** | 8.9/10 | 48 |
| **Podium** | N/A | N/A |
| **Nextiva** | 8.6/10 | 203 |

#### Agentic AI - UCaaS Platforms

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.1 (7 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.1 (7 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 8.3 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.6 (7 reviews) | 

#### Extensions

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Tenancy Flexibility** | 8.8 (35 reviews) ✓ Verified | Not enough data | 8.5 (149 reviews) ✓ Verified | 
| **Native VoIP** | 9.0 (34 reviews) ✓ Verified | Not enough data | 9.1 (159 reviews) ✓ Verified | 
| **CCaaS Option** | 8.6 (33 reviews) ✓ Verified | Not enough data | 8.8 (147 reviews) ✓ Verified | 

#### Features

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Voicemail to Email** | 9.4 (37 reviews) | Not enough data | 9.2 (185 reviews) ✓ Verified | 
| **Voicemail to SMS** | 8.7 (31 reviews) | Not enough data | 8.5 (154 reviews) | 
| **File Sharing** | 8.7 (30 reviews) ✓ Verified | Not enough data | 8.3 (142 reviews) ✓ Verified | 
| **Voice Conferencing** | 9.1 (33 reviews) ✓ Verified | Not enough data | 9.0 (156 reviews) ✓ Verified | 
| **Video Conferencing** | 9.0 (34 reviews) ✓ Verified | Not enough data | 8.4 (146 reviews) ✓ Verified | 
| **Conference Transcripts** | 8.3 (28 reviews) ✓ Verified | Not enough data | Feature Not Available | 

### Online Reputation Management

| Product | Score | Reviews |
|---|---|---|
| **Intermedia Unite** | N/A | N/A |
| **Podium** | 7.3/10 | 765 |
| **Nextiva** | N/A | N/A |

#### Consumer Intelligence

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Customer Feedback** | Not enough data | 9.1 (634 reviews) ✓ Verified | Not enough data | 
| **Competitive Intelligence** | Not enough data | 8.4 (519 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | 8.5 (561 reviews) ✓ Verified | Not enough data | 

#### Reporting

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Revenue Reporting** | Not enough data | Feature Not Available | Not enough data | 
| **Corporate Reporting** | Not enough data | 8.4 (526 reviews) ✓ Verified | Not enough data | 
| **Dashboard** | Not enough data | 8.9 (652 reviews) ✓ Verified | Not enough data | 

#### Media Monitoring

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Social Networks Monitoring** | Not enough data | 8.5 (519 reviews) | Not enough data | 
| **Social Media Management** | Not enough data | 7.3 (203 reviews) | Not enough data | 
| **Digital Media Monitoring** | Not enough data | 8.3 (513 reviews) | Not enough data | 

#### In-House Management

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Employee Performance** | Not enough data | 8.6 (504 reviews) | Not enough data | 
| **Team Workflow** | Not enough data | 8.6 (504 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (139 reviews) | Not enough data | 

#### Agentic AI - Online Reputation Management

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.1 (12 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 5.3 (12 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 5.8 (12 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 5.3 (12 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 5.6 (12 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 5.6 (12 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Intermedia Unite** | N/A | N/A |
| **Podium** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to Intermedia Unite (2):** [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)

**Unique to Podium (11):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Automotive Marketing Software](https://www.g2.com/categories/automotive-marketing), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Chatbots Software](https://www.g2.com/categories/chatbots), [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management), [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to Nextiva (5):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Contact Center Software](https://www.g2.com/categories/contact-center), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Intermedia Unite | Podium | Nextiva | 
|---|---|---|---|
| **Small-Business** | 66.7% | 60.4% | 77.3% | 
| **Mid-Market** | 20.9% | 34.7% | 21.5% | 
| **Enterprise** | 12.4% | 4.9% | 1.2% | 

### By Industry

#### Intermedia Unite

- **Information Technology and Services:** 11.7%
- **Hospital & Health Care:** 5.4%
- **Financial Services:** 5.0%
- **Marketing and Advertising:** 5.0%
- **Telecommunications:** 3.8%
- **Real Estate:** 3.8%
- **Insurance:** 2.8%
- **Computer Software:** 2.6%
- **Non-Profit Organization Management:** 2.6%
- **Construction:** 2.4%
- **Other:** 54.7%

#### Podium

- **Automotive:** 19.9%
- **Retail:** 13.8%
- **Consumer Services:** 9.1%
- **Construction:** 7.9%
- **Furniture:** 6.2%
- **Hospital & Health Care:** 3.9%
- **Medical Practice:** 3.7%
- **Luxury Goods & Jewelry:** 3.5%
- **Health, Wellness and Fitness:** 2.6%
- **Insurance:** 2.5%
- **Other:** 26.9%

#### Nextiva

- **Hospital & Health Care:** 6.0%
- **Insurance:** 5.7%
- **Construction:** 5.3%
- **Financial Services:** 4.6%
- **Real Estate:** 3.9%
- **Information Technology and Services:** 3.8%
- **Health, Wellness and Fitness:** 3.8%
- **Medical Practice:** 3.6%
- **Law Practice:** 3.4%
- **Legal Services:** 3.2%
- **Other:** 56.6%

---
## Alternatives

### Alternatives to Intermedia Unite

- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1364 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56391 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (501 reviews)
- [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) — 4.4/5 stars (19005 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (926 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3374 reviews)
- [Crexendo](https://www.g2.com/products/crexendo/reviews) — 4.9/5 stars (344 reviews)

### Alternatives to Podium

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4060 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (747 reviews)
- [Swell](https://www.g2.com/products/socialswell-inc-swell/reviews) — 4.5/5 stars (372 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Chekkit](https://www.g2.com/products/chekkit/reviews) — 4.9/5 stars (154 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6944 reviews)
- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (521 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)

### Alternatives to Nextiva

- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1585 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1364 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (926 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (501 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)

---
## Top Discussions

### Intermedia Unite

- Title: [What is Anymeeting Video Conferencing used for?](https://www.g2.com/discussions/what-is-anymeeting-video-conferencing-used-for) — 2 comments, 1 upvote
  > **Top comment:** "It is primarily a web conference and video meeting conference tool that provides various use cases. These includes virtual meeting, sales demo, webinars,..."
- Title: [I would love to text my clients (4k plus) a Happy Birthday text.  Can this be automated?](https://www.g2.com/discussions/i-would-love-to-text-my-clients-4k-plus-a-happy-birthday-text-can-this-be-automated) — 2 comments, 1 upvote
  > **Top comment:** "At this time, I'm not aware of a way to send automated text messages to multiple addresses from within the Intermedia Unite application.
This is based on my..."
- Title: [How can I configure my phones so that they will work during a power outage with alternative power?](https://www.g2.com/discussions/how-can-i-configure-my-phones-so-that-they-will-work-during-a-power-outage-with-alternative-power) — 2 comments, 1 upvote
  > **Top comment:** "maybe with solar charger? "
- Title: [What is Intermedia Unite used for?](https://www.g2.com/discussions/what-is-intermedia-unite-used-for) — 1 comment
  > **Top comment:** "Phone Service is what we use it for, but they, also, have many other services including a Meeting program."
- Title: [What is the most used video conferencing software?](https://www.g2.com/discussions/what-is-the-most-used-video-conferencing-software) — 1 comment, 1 upvote
  > **Top comment:** "Microsoft Teams and Cisco Webex"

### Podium

- Title: [How can I make people interact with the chat feature better?](https://www.g2.com/discussions/24096-how-can-i-make-people-interact-with-the-chat-feature-better) — 3 comments, 3 upvotes
  > **Top comment:** "Let them know about how easy it is to connect to the company they are using. It's a direct connection between the customer and service techs."
- Title: [Is podium a CRM?](https://www.g2.com/discussions/is-podium-a-crm) — 2 comments
  > **Top comment:** "No, podium is not a CRM. I would call it an online reputation management platform. It helps get and manage, google reviews along with unifying customer..."
- Title: [What does the company podium do?](https://www.g2.com/discussions/what-does-the-company-podium-do) — 2 comments
  > **Top comment:** "Provides an expensive platform small business owners can use to solicit customer reviews on Google maps. "
- Title: [How do I edit my templates ( If this is not a permissions issues )](https://www.g2.com/discussions/how-do-i-edit-my-templates-if-this-is-not-a-permissions-issues) — 2 comments, 1 upvote
  > **Top comment:** "If it is not a permissions issue then to be honest I am not sure.  You can create new templates.  When I login to Podium on a computer it tells me that you..."
- Title: [On an Android phone is there a way other than Google Play Store to download Podium to my cell phone?](https://www.g2.com/discussions/on-an-android-phone-is-there-a-way-other-than-google-play-store-to-download-podium-to-my-cell-phone) — 2 comments, 1 upvote
  > **Top comment:** "Aptoid has been designed according to Google standards, and the experience is almost as good as the Play Store with a well-designed user interface"

### Nextiva

- Title: [What is VoIP feature?](https://www.g2.com/discussions/what-is-voip-feature) — 3 comments
  > **Top comment:** "Voip feature just means you can make calls over the internet, rather than a connected phone line or cell network. 
"
- Title: [What does nextiva do?](https://www.g2.com/discussions/what-does-nextiva-do) — 3 comments
  > **Top comment:** "provide phone service"
- Title: [How has Nextiva revolutionized business communication systems with its VoIP solutions?](https://www.g2.com/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) — 2 comments
  > **Top comment:** "From my perspective - Nextiva made everything seamless like it's part of my normal work system/equipment.  I don't feel like I have to do any extra logging..."
- Title: [What is Nextiva used for?](https://www.g2.com/discussions/what-is-nextiva-used-for) — 2 comments
  > **Top comment:** "They are in the business of sneak auto-renewals, being difficult to reach, and deferring everything to their legal department. "
- Title: [For those who switched to Nextiva from another service, whom did you come from, and do you feel there is parity between Nextiva and your previous provider?](https://www.g2.com/discussions/for-those-who-switched-to-nextiva-from-another-service-whom-did-you-come-from-and-do-you-feel-there-is-parity-between-nextiva-and-your-previous-provider) — 2 comments, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/intermedia-unite-vs-podium-vs-nextiva)