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Compare Intermedia Contact Center and Twilio Flex 
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At a Glance
Market Segments
Mid-Market (42.1% of reviews)
Small-Business (34.6% of reviews)
Entry-Level Pricing
Contact Us 1 Seats Per Month
No pricing available
Intermedia Contact Center
Star Rating
(25)4.3 out of 5
Market Segments
Mid-Market (42.1% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Contact Us 1 Seats Per Month
Browse all 2 pricing plansTwilio Flex
Star Rating
(34)4.1 out of 5
Market Segments
Small-Business (34.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Twilio FlexSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intermedia Contact Center excels in "Quality of Support" with a score of 9.1, while Twilio Flex has a lower score of 8.3, indicating that users find Intermedia's support more responsive and helpful.
- Reviewers mention that Intermedia Contact Center offers superior "Ease of Use" with a score of 8.8 compared to Twilio Flex's 8.3, suggesting that users find Intermedia's interface more intuitive and user-friendly.
- G2 users highlight that Intermedia Contact Center's "Session Routing" feature scores 9.1, outperforming Twilio Flex's 8.4, which indicates that users appreciate the efficiency and effectiveness of Intermedia's routing capabilities.
- Users on G2 report that Intermedia Contact Center provides better "Agent Scheduling and Assignment" functionalities, scoring 9.2, while Twilio Flex scores 8.8, suggesting that users find Intermedia's scheduling tools more robust and easier to manage.
- Reviewers mention that Intermedia Contact Center's "Reporting & Dashboards" feature is rated at 9.2, compared to Twilio Flex's 8.2, indicating that users value the depth and clarity of reporting options available in Intermedia's platform.
- Users say that while both platforms offer "IVR" capabilities, Intermedia Contact Center's implementation is perceived as more user-friendly and effective, leading to higher satisfaction among its users compared to Twilio Flex.
Pricing
Entry-Level Pricing
Intermedia Contact Center
Contact Center Pro
Contact Us
1 Seats Per Month
A flexible solution providing advanced contact center capabilities to increase customer satisfaction at scale. Full-featured, omni-channel capable contact center platform. Unlock better productivity and amazing customer experiences by accessing Contact Center voice handling within Intermedia Unite.
Sold with or without Intermedia Unite.
- Inbound Voice Queues
- Supervisor functions including monitor, barge, and whisper
- Real-Time & Graphical Reports
Twilio Flex
No pricing availableFree Trial
Intermedia Contact Center
No trial information availableTwilio Flex
No trial information availableRatings
Meets Requirements
8.5
18
8.3
25
Ease of Use
8.8
18
8.2
25
Ease of Setup
8.1
18
7.2
9
Ease of Admin
8.6
18
7.5
8
Quality of Support
9.1
18
8.2
23
Has the product been a good partner in doing business?
8.9
18
8.6
7
Product Direction (% positive)
8.7
18
7.1
24
Features by Category
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.7
5
|
Verified
Feature Not Available
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Functions
9.1
13
|
Verified
8.3
16
|
Verified
9.1
13
|
Verified
8.2
17
|
Verified
8.8
12
|
Verified
8.6
14
|
Verified
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.1
12
|
Verified
8.2
15
|
Verified
9.2
13
|
Verified
8.6
11
|
Verified
9.2
13
|
Verified
8.1
16
|
Verified
Not enough data
Not enough data
Not enough data
6.0
5
|
Verified
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Intermedia Contact Center and Twilio Flex are categorized as Contact Center
Reviews
Reviewers' Company Size
Intermedia Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio Flex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
15.8%
Telecommunications
10.5%
Information Technology and Services
10.5%
Consumer Services
10.5%
Utilities
5.3%
Other
47.4%
Insurance
19.2%
Information Technology and Services
19.2%
Transportation/Trucking/Railroad
7.7%
Consumer Services
7.7%
Computer Software
7.7%
Other
38.5%
Alternatives
Discussions
Intermedia Contact Center has no discussions with answers
Twilio Flex has no discussions with answers
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