# Intermedia Contact Center vs RingCentral Contact Center Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Intermedia Contact Center excels in **quality of support** , with users highlighting the responsiveness and friendliness of customer service during migration. One user noted, "They have been very quick to respond, friendly and willing..."
- **Users say** that RingCentral Contact Center offers a more **integrated communication experience** , allowing for seamless routing of calls and messages. A reviewer mentioned, "I can easily route any call to the right department from my desk from this application," which enhances efficiency in customer interactions.
- **Reviewers mention** that Intermedia Contact Center provides a robust **VoIP phone system** that has proven reliable, with one user stating, "We haven't had any issue with connections or static on any of the lines." This reliability is a significant advantage for businesses relying on consistent communication.
- **According to verified reviews** , RingCentral Contact Center is praised for its **user-friendly interface** , making it easier for agents to manage customer interactions. One user appreciated how it "brings different communication channels into one platform," simplifying the tracking of conversations.
- **G2 reviewers highlight** that while Intermedia Contact Center has a higher rating for **ease of use** , RingCentral Contact Center still offers a solid experience, with users noting its effectiveness in managing customer interactions efficiently.
- **Users report** that Intermedia Contact Center shines in **session routing and queuing** , with high scores in these areas. A user remarked on the "major improvements on chat that allows contact center agents to communicate with each other and clients simultaneously," showcasing its functionality in real-time communication.



| | Intermedia Contact Center | RingCentral Contact Center | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 25 | 207 | 
| **Largest Market Segment** | Mid-Market (42.1% of reviews) | Small-Business (49.0% of reviews) | 
| **Entry Level Price** | Contact Us 1 Seats Per Month | No pricing available | 

---
## Top Pros & Cons

### Intermedia Contact Center

**Not enough data**

### RingCentral Contact Center

Pros:
- Ease of Use (27 reviews)
- Helpful (15 reviews)

Cons:
- Call Issues (12 reviews)
- Call Functionality (10 reviews)

---
## Ratings Comparison
| Rating | Intermedia Contact Center | RingCentral Contact Center | 
|---|---|---|
  | **Meets Requirements** | 8.5 (18 reviews) | 8.4 (159 reviews) | 
  | **Ease of Use** | 8.8 (18 reviews) | 8.6 (162 reviews) | 
  | **Ease of Setup** | 8.1 (18 reviews) | 8.4 (93 reviews) | 
  | **Ease of Admin** | 8.6 (18 reviews) | 8.3 (50 reviews) | 
  | **Quality of Support** | 9.1 (18 reviews) | 8.0 (142 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (18 reviews) | 8.1 (51 reviews) | 
  | **Product Direction (% positive)** | 8.7 (18 reviews) | 7.2 (148 reviews) | 

---
## Pricing

### Intermedia Contact Center

#### Entry-Level Pricing

Plan: Contact Center Pro

Price: Contact Us 1 Seats Per Month

Description: A flexible solution providing advanced contact center capabilities to increase customer satisfaction at scale.  Full-featured, omni-channel capable contact center platform. Unlock better productivity and amazing customer experiences by accessing Contact Center voice handling within Intermedia Unite.

Sold with or without Intermedia Unite.

Key Features:
- Inbound Voice Queues 
- Supervisor functions including monitor, barge, and whisper
- Real-Time & Graphical Reports

[Browse all 2 editions](https://www.g2.com/products/intermedia-contact-center/pricing)

#### Free Trial

No

### RingCentral Contact Center

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Intermedia Contact Center** | N/A | N/A |
| **RingCentral Contact Center** | 8.2/10 | 29 |

#### Ticket and Case Management

| Feature | Intermedia Contact Center | RingCentral Contact Center | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 7.3 (10 reviews) | 
| **Ticket response user experience** | Not enough data | 7.2 (9 reviews) | 
| **Workflow** | Not enough data | 8.8 (12 reviews) | 
| **Response Automation** | Not enough data | 8.8 (12 reviews) | 
| **SLA Management** | Not enough data | 6.9 (7 reviews) | 
| **Attachments/Screencasts** | Not enough data | 8.2 (11 reviews) | 
| **Ticket Collaboration** | Not enough data | 7.8 (10 reviews) | 
| **Customer and Contacts Database** | Not enough data | 8.3 (11 reviews) | 

#### Generative AI

| Feature | Intermedia Contact Center | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Agentic AI - Help Desk

| Feature | Intermedia Contact Center | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Intermedia Contact Center | RingCentral Contact Center | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.5 (10 reviews) | 
| **Email to Case** | Not enough data | 8.5 (8 reviews) | 
| **Chat/Live Support** | Not enough data | 8.5 (9 reviews) | 
| **Social Integration** | Not enough data | 7.9 (7 reviews) | 
| **Voice** | Not enough data | 8.8 (12 reviews) | 

#### Platform

| Feature | Intermedia Contact Center | RingCentral Contact Center | 
|---|---|---|
| **Mobile User Support** | Not enough data | 8.4 (16 reviews) | 
| **Customization ** | Not enough data | 8.0 (16 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.8 (15 reviews) | 
| **Integration** | Not enough data | 8.5 (13 reviews) | 
| **Reporting** | Not enough data | 9.1 (13 reviews) | 
| **Dashboards** | Not enough data | 9.0 (14 reviews) | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Intermedia Contact Center** | N/A | N/A |
| **RingCentral Contact Center** | 8.0/10 | 44 |

#### Dialing Options

| Feature | Intermedia Contact Center | RingCentral Contact Center | 
|---|---|---|
| **Preview Dialing** | Not enough data | 8.1 (26 reviews) ✓ Verified | 
| **Progressive Dialing** | Not enough data | 8.0 (23 reviews) ✓ Verified | 
| **Predictive Dialing** | Not enough data | 7.2 (10 reviews) | 

#### Agent Tools

| Feature | Intermedia Contact Center | RingCentral Contact Center | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | 7.4 (22 reviews) ✓ Verified | 
| **Callback Scheduling ** | Not enough data | 8.0 (23 reviews) ✓ Verified | 
| **Call Recording ** | Not enough data | 8.5 (28 reviews) ✓ Verified | 

#### Automation

| Feature | Intermedia Contact Center | RingCentral Contact Center | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | 8.1 (22 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | Not enough data | 8.5 (27 reviews) ✓ Verified | 
| **Call Scrubbing** | Not enough data | 8.0 (22 reviews) ✓ Verified | 

#### Agentic AI - Auto Dialer

| Feature | Intermedia Contact Center | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (12 reviews) | 
| **Cross-system Integration** | Not enough data | 8.1 (19 reviews) | 

#### AI Capabilities - Auto Dialer

| Feature | Intermedia Contact Center | RingCentral Contact Center | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | 8.2 (10 reviews) | 
| **Compliance Monitoring** | Not enough data | 8.5 (10 reviews) | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | 8.3 (12 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Intermedia Contact Center** | N/A | N/A |
| **RingCentral Contact Center** | 8.3/10 | 31 |

#### Channels

| Feature | Intermedia Contact Center | RingCentral Contact Center | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 9.0 (21 reviews) | 
| **Open Listening** | Not enough data | Feature Not Available | 
| **Physical Media** | Not enough data | Feature Not Available | 

#### Design

| Feature | Intermedia Contact Center | RingCentral Contact Center | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | Feature Not Available | 
| **Create Content** | Not enough data | Feature Not Available | 
| **Personalization** | Not enough data | 7.9 (16 reviews) | 
| **Inbound Identification** | Not enough data | 8.8 (27 reviews) | 
| **Regulatory Compliance** | Not enough data | 8.6 (22 reviews) | 

#### Generative AI

| Feature | Intermedia Contact Center | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (11 reviews) | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Intermedia Contact Center** | N/A | N/A |
| **RingCentral Contact Center** | 9.0/10 | 8 |

#### Usability

| Feature | Intermedia Contact Center | RingCentral Contact Center | 
|---|---|---|
| **All-Employee Access** | Not enough data | Feature Not Available | 
| **Supporting Documents** | Not enough data | 8.6 (6 reviews) | 
| **Two-Way Communication** | Not enough data | 9.7 (6 reviews) | 

#### Reporting

| Feature | Intermedia Contact Center | RingCentral Contact Center | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | 8.6 (6 reviews) | 
| **Trend Analysis** | Not enough data | 8.3 (6 reviews) | 
| **Performance Monitoring** | Not enough data | 9.7 (6 reviews) | 

#### Generative AI

| Feature | Intermedia Contact Center | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Intermedia Contact Center** | 8.9/10 | 16 |
| **RingCentral Contact Center** | 8.0/10 | 87 |

#### Channels

| Feature | Intermedia Contact Center | RingCentral Contact Center | 
|---|---|---|
| **Voice** | Not enough data | 8.9 (50 reviews) ✓ Verified | 
| **Social** | Not enough data | 7.3 (39 reviews) ✓ Verified | 
| **Web Chat** | Not enough data | 7.7 (41 reviews) ✓ Verified | 
| **Mobile SMS** | Feature Not Available | 7.7 (49 reviews) ✓ Verified | 
| **Email** | Not enough data | 8.0 (40 reviews) ✓ Verified | 

#### Generative AI

| Feature | Intermedia Contact Center | RingCentral Contact Center | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 6.7 (26 reviews) | 

#### Functions

| Feature | Intermedia Contact Center | RingCentral Contact Center | 
|---|---|---|
| **Session Routing** | 9.1 (13 reviews) ✓ Verified | 8.3 (67 reviews) ✓ Verified | 
| **Session Queuing** | 9.1 (13 reviews) ✓ Verified | 8.1 (65 reviews) ✓ Verified | 
| **Concurrent Calling** | 8.8 (12 reviews) ✓ Verified | 7.9 (54 reviews) ✓ Verified | 
| **Speech Analytics** | Feature Not Available | 7.4 (32 reviews) ✓ Verified | 
| **Auto Dialer** | Not enough data | 8.0 (40 reviews) ✓ Verified | 
| **IVR** | Not enough data | 7.8 (39 reviews) ✓ Verified | 
| **Inbound Screen Pop** | Not enough data | 8.1 (43 reviews) | 
| **Persistent Data** | Not enough data | 8.1 (38 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | Intermedia Contact Center | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | 10.0 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | 8.7 (5 reviews) | 

#### Administrative

| Feature | Intermedia Contact Center | RingCentral Contact Center | 
|---|---|---|
| **Session Summary Notes** | 8.1 (12 reviews) ✓ Verified | 7.9 (57 reviews) ✓ Verified | 
| **Administrator Access** | 9.2 (13 reviews) ✓ Verified | 8.5 (63 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 9.2 (13 reviews) ✓ Verified | 7.9 (69 reviews) ✓ Verified | 
| **Session Recording** | Not enough data | 8.1 (42 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | Not enough data | 7.8 (38 reviews) ✓ Verified | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Intermedia Contact Center** | N/A | N/A |
| **RingCentral Contact Center** | 8.5/10 | 15 |

#### Workforce Management

| Feature | Intermedia Contact Center | RingCentral Contact Center | 
|---|---|---|
| **Agent Availability** | Not enough data | 8.7 (13 reviews) | 
| **Skills Management** | Not enough data | 8.3 (11 reviews) | 
| **Shift Scheduling** | Not enough data | 8.5 (10 reviews) | 
| **Agent Self-Service** | Not enough data | 7.4 (11 reviews) | 
| **Mobile Access** | Feature Not Available | 9.2 (14 reviews) | 

#### Administration

| Feature | Intermedia Contact Center | RingCentral Contact Center | 
|---|---|---|
| **Automation** | Not enough data | 8.3 (13 reviews) | 
| **Performance Analysis** | Not enough data | 8.8 (11 reviews) | 
| **Dashboards** | Not enough data | 9.5 (14 reviews) | 
| **Forecasting** | Not enough data | 8.0 (10 reviews) | 
| **Intraday Management** | Not enough data | 8.2 (11 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Intermedia Contact Center** | N/A | N/A |
| **RingCentral Contact Center** | 8.8/10 | 19 |

#### Conversational Platform

| Feature | Intermedia Contact Center | RingCentral Contact Center | 
|---|---|---|
| **Personalization** | Not enough data | 8.9 (16 reviews) | 
| **Omnichannel** | Not enough data | 8.6 (13 reviews) | 
| **Contextual Engagement** | Not enough data | 9.2 (14 reviews) | 
| **Proactive Engagement** | Not enough data | 9.6 (9 reviews) | 

#### Support Automation

| Feature | Intermedia Contact Center | RingCentral Contact Center | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.3 (14 reviews) | 
| **Seamless Escalation** | Not enough data | 8.6 (13 reviews) | 
| **Transcripts** | Not enough data | 9.4 (13 reviews) | 
| **Self-Serve Support** | Not enough data | 8.0 (10 reviews) | 

#### Generative AI

| Feature | Intermedia Contact Center | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.0 (7 reviews) | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Intermedia Contact Center** | N/A | N/A |
| **RingCentral Contact Center** | 8.5/10 | 30 |

#### Generative AI

| Feature | Intermedia Contact Center | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | Intermedia Contact Center | RingCentral Contact Center | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 9.3 (14 reviews) | 
| **Notifications** | Not enough data | 8.9 (15 reviews) | 
| **Targeted Emails** | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | 8.7 (17 reviews) | 
| **Co-Browsing** | Not enough data | 6.7 (5 reviews) | 

####  Internal Use

| Feature | Intermedia Contact Center | RingCentral Contact Center | 
|---|---|---|
| **Customization ** | Not enough data | 8.0 (16 reviews) | 
| **Conversation Archiving** | Not enough data | 8.9 (12 reviews) | 
| **Lead Development** | Not enough data | Feature Not Available | 
| **Knowledge Base** | Not enough data | 8.5 (11 reviews) | 
| **Team Inbox ** | Not enough data | 8.8 (12 reviews) | 
| **Customer Profiles** | Not enough data | 8.5 (14 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Intermedia Contact Center** | N/A | N/A |
| **RingCentral Contact Center** | 9.0/10 | 14 |

#### Generative AI

| Feature | Intermedia Contact Center | RingCentral Contact Center | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Self-Service Experience

| Feature | Intermedia Contact Center | RingCentral Contact Center | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.8 (8 reviews) | 
| **Searchable Articles** | Not enough data | 8.7 (9 reviews) | 
| **Community Forums** | Not enough data | 8.8 (10 reviews) | 
| **Mobile Optimization** | Not enough data | 8.7 (5 reviews) | 
| **Personalization** | Not enough data | 9.7 (5 reviews) | 

#### Self-Service Platform

| Feature | Intermedia Contact Center | RingCentral Contact Center | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | 9.0 (5 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Intermedia Contact Center | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Intermedia Contact Center** | N/A | N/A |
| **RingCentral Contact Center** | 8.8/10 | 11 |

#### Generative AI

| Feature | Intermedia Contact Center | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Process

| Feature | Intermedia Contact Center | RingCentral Contact Center | 
|---|---|---|
| **Mentions** | Not enough data | 9.0 (8 reviews) | 
| **Tickets** | Not enough data | 8.8 (7 reviews) | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | Intermedia Contact Center | RingCentral Contact Center | 
|---|---|---|
| **Email** | Not enough data | 8.6 (7 reviews) | 
| **Social** | Not enough data | 9.0 (8 reviews) | 
| **Live Chat** | Not enough data | 9.0 (7 reviews) | 
| **Phone** | Not enough data | 9.3 (10 reviews) | 
| **Text** | Not enough data | 9.2 (11 reviews) | 

#### Insight

| Feature | Intermedia Contact Center | RingCentral Contact Center | 
|---|---|---|
| **Surveys** | Not enough data | 7.8 (6 reviews) | 
| **Reporting** | Not enough data | 8.1 (7 reviews) | 
| **Visitor Activity** | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | 9.3 (9 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Intermedia Contact Center** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |

#### Generative AI

| Feature | Intermedia Contact Center | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Intermedia Contact Center** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Intermedia Contact Center | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 

#### Extensions

| Feature | Intermedia Contact Center | RingCentral Contact Center | 
|---|---|---|
| **Tenancy Flexibility** | Not enough data | Not enough data | 
| **Native VoIP** | Not enough data | Not enough data | 
| **CCaaS Option** | Not enough data | Not enough data | 

#### Features

| Feature | Intermedia Contact Center | RingCentral Contact Center | 
|---|---|---|
| **Voicemail to Email** | Not enough data | Not enough data | 
| **Voicemail to SMS** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Voice Conferencing** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Conference Transcripts** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Contact Center Software](https://www.g2.com/categories/contact-center), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)


**Unique to RingCentral Contact Center (10):** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Live Chat Software](https://www.g2.com/categories/live-chat), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Intermedia Contact Center | RingCentral Contact Center | 
|---|---|---|
| **Small-Business** | 26.3% | 49.0% | 
| **Mid-Market** | 42.1% | 37.9% | 
| **Enterprise** | 31.6% | 13.1% | 

### By Industry

#### Intermedia Contact Center

- **Hospital & Health Care:** 15.8%
- **Telecommunications:** 10.5%
- **Information Technology and Services:** 10.5%
- **Consumer Services:** 10.5%
- **Utilities:** 5.3%
- **Retail:** 5.3%
- **Real Estate:** 5.3%
- **Internet:** 5.3%
- **Government Administration:** 5.3%
- **Financial Services:** 5.3%
- **Other:** 21.1%

#### RingCentral Contact Center

- **Computer Software:** 7.9%
- **Telecommunications:** 6.9%
- **Financial Services:** 6.3%
- **Consumer Services:** 6.3%
- **Insurance:** 5.3%
- **Staffing and Recruiting:** 5.3%
- **Law Practice:** 4.2%
- **Information Technology and Services:** 4.2%
- **Hospital & Health Care:** 3.7%
- **Marketing and Advertising:** 3.7%
- **Other:** 46.0%

---
## Alternatives

### Alternatives to Intermedia Contact Center

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1554 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (617 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2509 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1606 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1845 reviews)
- [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews) — 4.4/5 stars (700 reviews)
- [CTM](https://www.g2.com/products/ctm-ctm/reviews) — 4.5/5 stars (760 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3578 reviews)
- [UJET](https://www.g2.com/products/ujet/reviews) — 4.7/5 stars (1130 reviews)

### Alternatives to RingCentral Contact Center

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2387 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2509 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (617 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1554 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (256 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1606 reviews)
- [CTM](https://www.g2.com/products/ctm-ctm/reviews) — 4.5/5 stars (760 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1845 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)

---
## Top Discussions

### Intermedia Contact Center

No discussions available for this product.

### RingCentral Contact Center

- Title: [How good is RingCentral?](https://www.g2.com/discussions/how-good-is-ringcentral) — 3 comments, 1 upvote
  > **Top comment:** "Comment deleted by user."
- Title: [What is RingCentral Contact Center used for?](https://www.g2.com/discussions/what-is-ringcentral-contact-center-used-for) — 1 comment
  > **Top comment:** "I use RingCentral Contact Center in my daily work to manage customer support interactions, including handling inbound calls, routing customer inquiries,..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/intermedia-contact-center-vs-ringcentral-contact-center)