Compare Intercom, Zoho SalesIQ, and Zendesk Chat

Pricing

 
Engage
$53
starting from
FREE
Free
LITE
Free
 
Respond
$53
starting from
BASIC
$19 for 3 Users
per month
BASIC
$11.20
per agent/mo. ( billed annually)
 
Educate
$49
monthly flat rate
PROFESSIONAL
$59 for 5 Users
per month
ADVANCED
$20
per agent/mo. (billed annually)
 
ENTERPRISE
$129 for 10 Users
per month
PREMIUM
$44
per agent/mo (billed annually)
 
Free Trial
Free Trial
Free Trial
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial
Zoho SalesIQ
FREE
Free
BASIC
$19 for 3 Usersper month
PROFESSIONAL
$59 for 5 Usersper month
ENTERPRISE
$129 for 10 Usersper month
Free Trial
Zendesk Chat
LITE
Free
BASIC
$11.20per agent/mo. ( billed annually)
ADVANCED
$20per agent/mo. (billed annually)
PREMIUM
$44per agent/mo (billed annually)
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.7
8.9
Ease of Use
Ease of Use
8.7
8.8
8.9
Ease of Setup
Ease of Setup
8.3
8.8
8.6
Ease of Admin
Ease of Admin
8.7
8.8
8.4
Quality of Support
Quality of Support
8.5
8.5
8.4
Ease of Doing Business With
Ease of Doing Business With
8.8
8.9
8.6
Product Direction (% positive)
Product Direction (% positive)
8.4
8.6
8.5
Meets Requirements
Intercom
8.6
Zoho SalesIQ
8.7
Zendesk Chat
8.9
Ease of Use
Intercom
8.7
Zoho SalesIQ
8.8
Zendesk Chat
8.9
Ease of Setup
Intercom
8.3
Zoho SalesIQ
8.8
Zendesk Chat
8.6
Ease of Admin
Intercom
8.7
Zoho SalesIQ
8.8
Zendesk Chat
8.4
Quality of Support
Intercom
8.5
Zoho SalesIQ
8.5
Zendesk Chat
8.4
Ease of Doing Business With
Intercom
8.8
Zoho SalesIQ
8.9
Zendesk Chat
8.6
Product Direction (% positive)
Intercom
8.4
Zoho SalesIQ
8.6
Zendesk Chat
8.5

Features

Communication
Pop-up Chat
Intercom
9.2
Zoho SalesIQ
9.1
Zendesk Chat
9.1
Notifications
Intercom
8.8
Zoho SalesIQ
8.4
Zendesk Chat
8.8
Targeted Emails
Intercom
8.6
Zoho SalesIQ
8.3
Zendesk Chat
8.2
In-App Messaging
Intercom
9.0
Zoho SalesIQ
9.0
Zendesk Chat
8.9
Internal Use
Customization
Intercom
7.9
Zoho SalesIQ
8.1
Zendesk Chat
7.9
Conversation Archiving
Intercom
8.6
Zoho SalesIQ
8.1
Zendesk Chat
8.6
Lead Development
Intercom
8.0
Zoho SalesIQ
8.4
Zendesk Chat
8.2
Knowledge Base
Intercom
8.2
Zoho SalesIQ
7.7
Zendesk Chat
8.5
Team Inbox
Intercom
8.6
Zoho SalesIQ
7.7
Zendesk Chat
8.6
Customer Profiles
Intercom
8.2
Zoho SalesIQ
8.7
Zendesk Chat
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
68.1%
78.1%
47.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
27.8%
17.4%
41.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
4.1%
4.5%
11.1%
Intercom
Small-Business
68.1%
Mid-Market
27.8%
Enterprise
4.1%
Zoho SalesIQ
Small-Business
78.1%
Mid-Market
17.4%
Enterprise
4.5%
Zendesk Chat
Small-Business
47.1%
Mid-Market
41.8%
Enterprise
11.1%

Reviewers' Industry

 
Computer Software
24.3%
Information Technology and Services
15.5%
Computer Software
15.7%
 
Internet
16.5%
Marketing and Advertising
8.0%
Information Technology and Services
8.3%
 
Information Technology and Services
14.9%
Computer Software
6.4%
Internet
8.1%
 
Marketing and Advertising
7.0%
Insurance
5.3%
Consumer Services
5.8%
 
Consumer Services
2.0%
Telecommunications
4.3%
Telecommunications
5.6%
 
Other
35.4%
Other
60.4%
Other
56.4%
Intercom
Computer Software
24.3%
Internet
16.5%
Information Technology and Services
14.9%
Marketing and Advertising
7.0%
Consumer Services
2.0%
Other
35.4%
Zoho SalesIQ
Information Technology and Services
15.5%
Marketing and Advertising
8.0%
Computer Software
6.4%
Insurance
5.3%
Telecommunications
4.3%
Other
60.4%
Zendesk Chat
Computer Software
15.7%
Information Technology and Services
8.3%
Internet
8.1%
Consumer Services
5.8%
Telecommunications
5.6%
Other
56.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.

Rachel G.
Administrator in Computer Hardware

I find Zoho SalesIQ very simple to use. I work for an IT Support Management company and we use this and other Zoho Products daily. The Zoho SalesIQ was simple to add to the website's source code. Be sure to place the code on all pages. It tells you this on...

Collin C.
Administrator in Computer Software

Support tickets are automatically created from chats, greatly simplifying the process of escalating a chat conversation to a ticket. This keeps our processes for escalating issues to specialist teams straightforward. Lots of options for triggers and user...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

G2 User in Think Tanks

It was to complicated for my use and also difficult to convert my contacts. Zoho wanted to charge a hogh figure to do the conversion.

G2 User in Hospital & Health Care

Notifications tend to be distracting and there is extreme difficulty with navigating the history portion of the chats.

 
Intercom
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.

Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Zoho SalesIQ
Most Helpful Favorable Review
Rachel G.
Administrator in Computer Hardware

I find Zoho SalesIQ very simple to use. I work for an IT Support Management company and we use this and other Zoho Products daily. The Zoho SalesIQ was simple to add to the website's source code. Be sure to place the code on all pages. It tells you this on...

Most Helpful Critical Review
G2 User in Think Tanks

It was to complicated for my use and also difficult to convert my contacts. Zoho wanted to charge a hogh figure to do the conversion.

Zendesk Chat
Most Helpful Favorable Review
Collin C.
Administrator in Computer Software

Support tickets are automatically created from chats, greatly simplifying the process of escalating a chat conversation to a ticket. This keeps our processes for escalating issues to specialist teams straightforward. Lots of options for triggers and user...

Most Helpful Critical Review
G2 User in Hospital & Health Care

Notifications tend to be distracting and there is extreme difficulty with navigating the history portion of the chats.

Screenshots

 
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No screenshots provided
1 of 3
2 of 3
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Zoho SalesIQ
No screenshots provided
Zendesk Chat

Videos

 

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

No videos providedNo videos provided
Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Zoho SalesIQ
No videos provided
Zendesk Chat
No videos provided

Downloads

 No downloads providedNo downloads provided
Zoho SalesIQ
No downloads provided
Zendesk Chat
No downloads provided
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