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Compare Intercom, Zoho SalesIQ, Freshdesk, and Zoho Desk

Pricing

 
Engage
$53
starting from
FREE
Free
Sprout
Free
for UNLIMITED agents
FREE
$0
/agent/month
 
Respond
$53
starting from
BASIC
$19 for 3 Users
per month
Blossom
$19
/ agent / month billed annually
PROFESSIONAL
$12
/agent/month
 
Educate
$49
monthly flat rate
PROFESSIONAL
$59 for 5 Users
per month
Garden
$35
/ agent / month billed annually
ENTERPRISE
$25
/agent/month
 
ENTERPRISE
$129 for 10 Users
per month
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial
Zoho SalesIQ
FREE
Free
BASIC
$19 for 3 Usersper month
PROFESSIONAL
$59 for 5 Usersper month
ENTERPRISE
$129 for 10 Usersper month
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.7
8.5
8.7
Ease of Use
Ease of Use
8.7
8.8
8.8
8.5
Ease of Setup
Ease of Setup
8.3
8.8
8.6
8.2
Ease of Admin
Ease of Admin
8.7
8.8
8.7
8.4
Quality of Support
Quality of Support
8.5
8.5
8.9
8.2
Ease of Doing Business With
Ease of Doing Business With
8.8
8.9
8.8
8.5
Product Direction (% positive)
Product Direction (% positive)
8.5
8.7
8.6
8.7
Meets Requirements
Intercom
8.6
Zoho SalesIQ
8.7
Freshdesk
8.5
Zoho Desk
8.7
Ease of Use
Intercom
8.7
Zoho SalesIQ
8.8
Freshdesk
8.8
Zoho Desk
8.5
Ease of Setup
Intercom
8.3
Zoho SalesIQ
8.8
Freshdesk
8.6
Zoho Desk
8.2
Ease of Admin
Intercom
8.7
Zoho SalesIQ
8.8
Freshdesk
8.7
Zoho Desk
8.4
Quality of Support
Intercom
8.5
Zoho SalesIQ
8.5
Freshdesk
8.9
Zoho Desk
8.2
Ease of Doing Business With
Intercom
8.8
Zoho SalesIQ
8.9
Freshdesk
8.8
Zoho Desk
8.5
Product Direction (% positive)
Intercom
8.5
Zoho SalesIQ
8.7
Freshdesk
8.6
Zoho Desk
8.7

Features

Communication
Pop-up Chat
Intercom
9.2
Zoho SalesIQ
9.1
Freshdesk
9.0
Zoho Desk
9.0
Notifications
Intercom
8.8
Zoho SalesIQ
8.4
Freshdesk
8.8
Zoho Desk
9.0
Targeted Emails
Intercom
8.6
Zoho SalesIQ
8.3
Freshdesk
8.9
Zoho Desk
8.9
In-App Messaging
Intercom
9.0
Zoho SalesIQ
8.9
Freshdesk
Not enough data available
Zoho Desk
8.9
Internal Use
Customization
Intercom
7.8
Zoho SalesIQ
8.1
Freshdesk
8.0
Zoho Desk
8.3
Conversation Archiving
Intercom
8.6
Zoho SalesIQ
8.0
Freshdesk
Not enough data available
Zoho Desk
9.0
Lead Development
Intercom
8.0
Zoho SalesIQ
8.4
Freshdesk
Not enough data available
Zoho Desk
9.0
Knowledge Base
Intercom
8.1
Zoho SalesIQ
7.5
Freshdesk
8.9
Zoho Desk
8.8
Team Inbox
Intercom
8.6
Zoho SalesIQ
7.6
Freshdesk
8.9
Zoho Desk
8.9
Customer Profiles
Intercom
8.2
Zoho SalesIQ
8.6
Freshdesk
8.6
Zoho Desk
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
68.9%
78.2%
52.7%
71.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
27.2%
17.2%
36.3%
23.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.9%
4.6%
11.0%
5.6%
Intercom
Small-Business
68.9%
Mid-Market
27.2%
Enterprise
3.9%
Zoho SalesIQ
Small-Business
78.2%
Mid-Market
17.2%
Enterprise
4.6%
Freshdesk
Small-Business
52.7%
Mid-Market
36.3%
Enterprise
11.0%
Zoho Desk
Small-Business
71.4%
Mid-Market
23.0%
Enterprise
5.6%

Reviewers' Industry

 
Computer Software
24.6%
Information Technology and Services
15.8%
Information Technology and Services
20.4%
Information Technology and Services
23.9%
 
Internet
16.7%
Marketing and Advertising
8.2%
Computer Software
14.0%
Computer Software
10.5%
 
Information Technology and Services
15.0%
Computer Software
6.6%
Internet
5.9%
Telecommunications
4.0%
 
Marketing and Advertising
6.9%
Insurance
5.5%
Education Management
3.7%
Marketing and Advertising
3.9%
 
Education Management
2.0%
Telecommunications
4.4%
E-Learning
3.4%
Internet
3.8%
 
Other
34.9%
Other
59.6%
Other
52.6%
Other
53.8%
Intercom
Computer Software
24.6%
Internet
16.7%
Information Technology and Services
15.0%
Marketing and Advertising
6.9%
Education Management
2.0%
Other
34.9%
Zoho SalesIQ
Information Technology and Services
15.8%
Marketing and Advertising
8.2%
Computer Software
6.6%
Insurance
5.5%
Telecommunications
4.4%
Other
59.6%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.6%
Zoho Desk
Information Technology and Services
23.9%
Computer Software
10.5%
Telecommunications
4.0%
Marketing and Advertising
3.9%
Internet
3.8%
Other
53.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Pierre-Henri S.
Consultant in Information Technology and Services

I like the possibility to know in Real Time who is visiting my website, how do they reach my website and the to ad it automatically to my CRM. The chat feature allows me to talk easily with the leads visiting my website and attract them, without SalesIQ,...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Mitchell C.
Administrator in Information Technology and Services

Some features seem outdated or something my business doesn't use entirely making my package less valuable.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
Intercom
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Zoho SalesIQ
Most Helpful Favorable Review
Pierre-Henri S.
Consultant in Information Technology and Services

I like the possibility to know in Real Time who is visiting my website, how do they reach my website and the to ad it automatically to my CRM. The chat feature allows me to talk easily with the leads visiting my website and attract them, without SalesIQ,...

Most Helpful Critical Review
Mitchell C.
Administrator in Information Technology and Services

Some features seem outdated or something my business doesn't use entirely making my package less valuable.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

No videos provided
Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Zoho SalesIQ
No videos provided
Freshdesk
Zoho Desk
Ask Intercom a QuestionContact IntercomRequest More InformationRequest More InformationAsk Freshdesk a QuestionContact FreshdeskAsk Zoho Desk a QuestionContact Zoho Desk
 
Intercom
Intercom
Optimized for quick response
Zoho SalesIQ
Zoho SalesIQ
Freshdesk
Freshdesk
Zoho Desk
Zoho Desk
Optimized for quick response