Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare Intercom, Zoho SalesIQ, Freshdesk, and Zendesk Support

Pricing

 
Engage
$53
starting from
FREE
Free
Sprout
Free
for UNLIMITED agents
Essential
$5
/month
 
Respond
$53
starting from
BASIC
$19 for 3 Users
per month
Blossom
$19
/ agent / month billed annually
Team
$19
/month
 
Educate
$49
monthly flat rate
PROFESSIONAL
$59 for 5 Users
per month
Garden
$35
/ agent / month billed annually
Professional
$49
/month
 
ENTERPRISE
$129 for 10 Users
per month
Estate
$49
/ agent / month billed annually
Enterprise
$99
/month
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial
Zoho SalesIQ
FREE
Free
BASIC
$19 for 3 Usersper month
PROFESSIONAL
$59 for 5 Usersper month
ENTERPRISE
$129 for 10 Usersper month
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.7
8.5
8.7
Ease of Use
Ease of Use
8.7
8.8
8.8
8.6
Ease of Setup
Ease of Setup
8.3
8.8
8.6
8.2
Ease of Admin
Ease of Admin
8.7
8.8
8.7
8.3
Quality of Support
Quality of Support
8.5
8.5
8.9
8.3
Ease of Doing Business With
Ease of Doing Business With
8.8
8.9
8.8
8.4
Product Direction (% positive)
Product Direction (% positive)
8.4
8.7
8.6
7.6
Meets Requirements
Intercom
8.6
Zoho SalesIQ
8.7
Freshdesk
8.5
Zendesk Support
8.7
Ease of Use
Intercom
8.7
Zoho SalesIQ
8.8
Freshdesk
8.8
Zendesk Support
8.6
Ease of Setup
Intercom
8.3
Zoho SalesIQ
8.8
Freshdesk
8.6
Zendesk Support
8.2
Ease of Admin
Intercom
8.7
Zoho SalesIQ
8.8
Freshdesk
8.7
Zendesk Support
8.3
Quality of Support
Intercom
8.5
Zoho SalesIQ
8.5
Freshdesk
8.9
Zendesk Support
8.3
Ease of Doing Business With
Intercom
8.8
Zoho SalesIQ
8.9
Freshdesk
8.8
Zendesk Support
8.4
Product Direction (% positive)
Intercom
8.4
Zoho SalesIQ
8.7
Freshdesk
8.6
Zendesk Support
7.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
68.6%
78.2%
52.5%
38.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
27.4%
17.2%
36.6%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
4.1%
4.6%
10.9%
16.7%
Intercom
Small-Business
68.6%
Mid-Market
27.4%
Enterprise
4.1%
Zoho SalesIQ
Small-Business
78.2%
Mid-Market
17.2%
Enterprise
4.6%
Freshdesk
Small-Business
52.5%
Mid-Market
36.6%
Enterprise
10.9%
Zendesk Support
Small-Business
38.4%
Mid-Market
44.9%
Enterprise
16.7%

Reviewers' Industry

 
Computer Software
24.4%
Information Technology and Services
15.8%
Information Technology and Services
20.4%
Computer Software
17.8%
 
Internet
16.8%
Marketing and Advertising
8.2%
Computer Software
14.0%
Information Technology and Services
15.2%
 
Information Technology and Services
15.0%
Computer Software
6.6%
Internet
5.9%
Internet
10.0%
 
Marketing and Advertising
6.9%
Insurance
5.5%
Education Management
3.7%
Marketing and Advertising
4.8%
 
Education Management
2.0%
Telecommunications
4.4%
E-Learning
3.4%
Retail
3.4%
 
Other
35.0%
Other
59.6%
Other
52.7%
Other
48.8%
Intercom
Computer Software
24.4%
Internet
16.8%
Information Technology and Services
15.0%
Marketing and Advertising
6.9%
Education Management
2.0%
Other
35.0%
Zoho SalesIQ
Information Technology and Services
15.8%
Marketing and Advertising
8.2%
Computer Software
6.6%
Insurance
5.5%
Telecommunications
4.4%
Other
59.6%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.2%
Internet
10.0%
Marketing and Advertising
4.8%
Retail
3.4%
Other
48.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Steven L.
Administrator in Education Management

It integrates with CRM (the right way) and with Support and with MailChimp. Yes I know it integrates with other apps but those are the most important to a SaaS company. I've used other chat programs and honestly, some have a better/simpler UI (which is...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Curtis B.
Administrator in Financial Services

The API was just more limited in what you could do. We were trying to switch over from salesforce but couldn't do all that we needed.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Intercom
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Zoho SalesIQ
Most Helpful Favorable Review
Steven L.
Administrator in Education Management

It integrates with CRM (the right way) and with Support and with MailChimp. Yes I know it integrates with other apps but those are the most important to a SaaS company. I've used other chat programs and honestly, some have a better/simpler UI (which is...

Most Helpful Critical Review
Curtis B.
Administrator in Financial Services

The API was just more limited in what you could do. We were trying to switch over from salesforce but couldn't do all that we needed.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Videos

 

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

No videos provided
No videos provided
Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Zoho SalesIQ
No videos provided
Freshdesk
Zendesk Support
No videos provided
Ask Intercom a QuestionContact IntercomRequest More InformationRequest More InformationAsk Freshdesk a QuestionContact FreshdeskRequest More InformationRequest More Information
 
Intercom
Intercom
Optimized for quick response
Zoho SalesIQ
Zoho SalesIQ
Freshdesk
Freshdesk
Zendesk Support
Zendesk Support