Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare Intercom, Zoho SalesIQ, Freshdesk, and TeamSupport

Pricing

 
Engage
$53
starting from
FREE
Free
Sprout
Free
for UNLIMITED agents
Support Desk
$50
/ agent / month billed annually
 
Respond
$53
starting from
BASIC
$19 for 3 Users
per month
Blossom
$19
/ agent / month billed annually
Enterprise
$65
/ agent / month billed annually
 
Educate
$49
monthly flat rate
PROFESSIONAL
$59 for 5 Users
per month
Garden
$35
/ agent / month billed annually
Private Cloud
Custom
Contact Us for Pricing
 
ENTERPRISE
$129 for 10 Users
per month
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial
Zoho SalesIQ
FREE
Free
BASIC
$19 for 3 Usersper month
PROFESSIONAL
$59 for 5 Usersper month
ENTERPRISE
$129 for 10 Usersper month
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.7
8.5
8.6
Ease of Use
Ease of Use
8.7
8.8
8.8
8.6
Ease of Setup
Ease of Setup
8.3
8.8
8.6
8.3
Ease of Admin
Ease of Admin
8.7
8.8
8.7
8.7
Quality of Support
Quality of Support
8.5
8.5
8.9
8.8
Ease of Doing Business With
Ease of Doing Business With
8.8
8.9
8.8
9.2
Product Direction (% positive)
Product Direction (% positive)
8.5
8.7
8.6
9.0
Meets Requirements
Intercom
8.6
Zoho SalesIQ
8.7
Freshdesk
8.5
TeamSupport
8.6
Ease of Use
Intercom
8.7
Zoho SalesIQ
8.8
Freshdesk
8.8
TeamSupport
8.6
Ease of Setup
Intercom
8.3
Zoho SalesIQ
8.8
Freshdesk
8.6
TeamSupport
8.3
Ease of Admin
Intercom
8.7
Zoho SalesIQ
8.8
Freshdesk
8.7
TeamSupport
8.7
Quality of Support
Intercom
8.5
Zoho SalesIQ
8.5
Freshdesk
8.9
TeamSupport
8.8
Ease of Doing Business With
Intercom
8.8
Zoho SalesIQ
8.9
Freshdesk
8.8
TeamSupport
9.2
Product Direction (% positive)
Intercom
8.5
Zoho SalesIQ
8.7
Freshdesk
8.6
TeamSupport
9.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
68.8%
78.2%
52.7%
40.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
27.3%
17.2%
36.3%
47.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.9%
4.6%
11.0%
11.8%
Intercom
Small-Business
68.8%
Mid-Market
27.3%
Enterprise
3.9%
Zoho SalesIQ
Small-Business
78.2%
Mid-Market
17.2%
Enterprise
4.6%
Freshdesk
Small-Business
52.7%
Mid-Market
36.3%
Enterprise
11.0%
TeamSupport
Small-Business
40.9%
Mid-Market
47.3%
Enterprise
11.8%

Reviewers' Industry

 
Computer Software
24.5%
Information Technology and Services
15.8%
Information Technology and Services
20.4%
Computer Software
26.7%
 
Internet
16.7%
Marketing and Advertising
8.2%
Computer Software
14.0%
Information Technology and Services
21.0%
 
Information Technology and Services
15.0%
Computer Software
6.6%
Internet
5.9%
Internet
5.7%
 
Marketing and Advertising
6.9%
Insurance
5.5%
Education Management
3.7%
Financial Services
4.4%
 
Education Management
2.0%
Telecommunications
4.4%
E-Learning
3.4%
Hospitality
3.7%
 
Other
35.0%
Other
59.6%
Other
52.6%
Other
38.5%
Intercom
Computer Software
24.5%
Internet
16.7%
Information Technology and Services
15.0%
Marketing and Advertising
6.9%
Education Management
2.0%
Other
35.0%
Zoho SalesIQ
Information Technology and Services
15.8%
Marketing and Advertising
8.2%
Computer Software
6.6%
Insurance
5.5%
Telecommunications
4.4%
Other
59.6%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.6%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.7%
Other
38.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Pierre-Henri S.
Consultant in Information Technology and Services

I like the possibility to know in Real Time who is visiting my website, how do they reach my website and the to ad it automatically to my CRM. The chat feature allows me to talk easily with the leads visiting my website and attract them, without SalesIQ,...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Mitchell C.
Administrator in Information Technology and Services

Some features seem outdated or something my business doesn't use entirely making my package less valuable.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Arvin A.
User in Real Estate

Unfortunately there are many applications of the same type.

 
Intercom
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Zoho SalesIQ
Most Helpful Favorable Review
Pierre-Henri S.
Consultant in Information Technology and Services

I like the possibility to know in Real Time who is visiting my website, how do they reach my website and the to ad it automatically to my CRM. The chat feature allows me to talk easily with the leads visiting my website and attract them, without SalesIQ,...

Most Helpful Critical Review
Mitchell C.
Administrator in Information Technology and Services

Some features seem outdated or something my business doesn't use entirely making my package less valuable.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Arvin A.
User in Real Estate

Unfortunately there are many applications of the same type.

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
No screenshots provided
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6

Videos

 

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Zoho SalesIQ
No videos provided
Freshdesk
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Ask Intercom a QuestionContact IntercomRequest More InformationRequest More InformationAsk Freshdesk a QuestionContact Freshdesk
 
Intercom
Intercom
Optimized for quick response
Zoho SalesIQ
Zoho SalesIQ
Freshdesk
Freshdesk
TeamSupport
TeamSupport