Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare Intercom, Zoho SalesIQ, Freshdesk, and HappyFox

Pricing

 
Engage
$53
starting from
FREE
Free
Sprout
Free
for UNLIMITED agents
Mighty
$29
per staff / month
 
Respond
$53
starting from
BASIC
$19 for 3 Users
per month
Blossom
$19
/ agent / month billed annually
Fantastic
$49
per staff / month
 
Educate
$49
monthly flat rate
PROFESSIONAL
$59 for 5 Users
per month
Garden
$35
/ agent / month billed annually
Enterprise
$69
per staff / month
 
ENTERPRISE
$129 for 10 Users
per month
Estate
$49
/ agent / month billed annually
Enterprise Plus
$89
per staff / month
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial Unavailable
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial
Zoho SalesIQ
FREE
Free
BASIC
$19 for 3 Usersper month
PROFESSIONAL
$59 for 5 Usersper month
ENTERPRISE
$129 for 10 Usersper month
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.6
8.7
8.5
8.9
Ease of Use
Ease of Use
8.7
8.8
8.8
9.3
Ease of Setup
Ease of Setup
8.3
8.8
8.6
8.9
Ease of Admin
Ease of Admin
8.7
8.8
8.7
9.1
Quality of Support
Quality of Support
8.5
8.5
8.9
9.2
Ease of Doing Business With
Ease of Doing Business With
8.8
8.9
8.8
9.3
Product Direction (% positive)
Product Direction (% positive)
8.5
8.7
8.6
9.3
Meets Requirements
Intercom
8.6
Zoho SalesIQ
8.7
Freshdesk
8.5
HappyFox
8.9
Ease of Use
Intercom
8.7
Zoho SalesIQ
8.8
Freshdesk
8.8
HappyFox
9.3
Ease of Setup
Intercom
8.3
Zoho SalesIQ
8.8
Freshdesk
8.6
HappyFox
8.9
Ease of Admin
Intercom
8.7
Zoho SalesIQ
8.8
Freshdesk
8.7
HappyFox
9.1
Quality of Support
Intercom
8.5
Zoho SalesIQ
8.5
Freshdesk
8.9
HappyFox
9.2
Ease of Doing Business With
Intercom
8.8
Zoho SalesIQ
8.9
Freshdesk
8.8
HappyFox
9.3
Product Direction (% positive)
Intercom
8.5
Zoho SalesIQ
8.7
Freshdesk
8.6
HappyFox
9.3

Features

Communication
Pop-up Chat
Intercom
9.2
Zoho SalesIQ
9.1
Freshdesk
9.0
HappyFox
8.7
Notifications
Intercom
8.8
Zoho SalesIQ
8.4
Freshdesk
8.8
HappyFox
9.0
Targeted Emails
Intercom
8.6
Zoho SalesIQ
8.3
Freshdesk
8.9
HappyFox
7.3
In-App Messaging
Intercom
9.0
Zoho SalesIQ
8.9
Freshdesk
Not enough data available
HappyFox
9.2
Internal Use
Customization
Intercom
7.8
Zoho SalesIQ
8.1
Freshdesk
8.0
HappyFox
8.3
Conversation Archiving
Intercom
8.6
Zoho SalesIQ
8.0
Freshdesk
Not enough data available
HappyFox
7.6
Lead Development
Intercom
8.0
Zoho SalesIQ
8.4
Freshdesk
Not enough data available
HappyFox
8.3
Knowledge Base
Intercom
8.1
Zoho SalesIQ
7.5
Freshdesk
8.9
HappyFox
8.0
Team Inbox
Intercom
8.6
Zoho SalesIQ
7.6
Freshdesk
8.9
HappyFox
8.3
Customer Profiles
Intercom
8.2
Zoho SalesIQ
8.6
Freshdesk
8.6
HappyFox
8.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
68.8%
78.2%
52.7%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
27.3%
17.2%
36.4%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.9%
4.6%
10.9%
15.5%
Intercom
Small-Business
68.8%
Mid-Market
27.3%
Enterprise
3.9%
Zoho SalesIQ
Small-Business
78.2%
Mid-Market
17.2%
Enterprise
4.6%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%

Reviewers' Industry

 
Computer Software
24.5%
Information Technology and Services
15.8%
Information Technology and Services
20.4%
Information Technology and Services
14.1%
 
Internet
16.7%
Marketing and Advertising
8.2%
Computer Software
13.9%
Computer Software
12.2%
 
Information Technology and Services
15.0%
Computer Software
6.6%
Internet
5.9%
Higher Education
6.4%
 
Marketing and Advertising
6.9%
Insurance
5.5%
Education Management
3.7%
Real Estate
3.8%
 
Education Management
2.0%
Telecommunications
4.4%
E-Learning
3.4%
Education Management
3.8%
 
Other
35.0%
Other
59.6%
Other
52.7%
Other
59.6%
Intercom
Computer Software
24.5%
Internet
16.7%
Information Technology and Services
15.0%
Marketing and Advertising
6.9%
Education Management
2.0%
Other
35.0%
Zoho SalesIQ
Information Technology and Services
15.8%
Marketing and Advertising
8.2%
Computer Software
6.6%
Insurance
5.5%
Telecommunications
4.4%
Other
59.6%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.

G2 User in Marketing and Advertising

Truthfully, the cost and value are what I like most about Zoho SalesIQ, along with it's relative ease of use.

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

G2 User in Think Tanks

It was to complicated for my use and also difficult to convert my contacts. Zoho wanted to charge a hogh figure to do the conversion.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 User in Computer Software

Navigation from ticket to ticket. Sometimes a bit slow to process.

 
Intercom
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.

Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Zoho SalesIQ
Most Helpful Favorable Review
G2 User in Marketing and Advertising

Truthfully, the cost and value are what I like most about Zoho SalesIQ, along with it's relative ease of use.

Most Helpful Critical Review
G2 User in Think Tanks

It was to complicated for my use and also difficult to convert my contacts. Zoho wanted to charge a hogh figure to do the conversion.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
G2 User in Computer Software

Navigation from ticket to ticket. Sometimes a bit slow to process.

Screenshots

 
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Videos

 

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

No videos provided
No videos provided
Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Zoho SalesIQ
No videos provided
Freshdesk
HappyFox
No videos provided
Ask Intercom a QuestionContact IntercomRequest More InformationRequest More InformationAsk Freshdesk a QuestionContact FreshdeskAsk HappyFox a QuestionContact HappyFox
 
Intercom
Intercom
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Zoho SalesIQ
Zoho SalesIQ
Freshdesk
Freshdesk
HappyFox
HappyFox
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