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Compare Intercom, Zoho SalesIQ, Freshdesk, and Drift

Pricing

 
Engage
$53
starting from
FREE
Free
Sprout
Free
for UNLIMITED agents
Free
$0
/month
 
Respond
$53
starting from
BASIC
$19 for 3 Users
per month
Blossom
$19
/ agent / month billed annually
Standard
$50
/month
 
Educate
$49
monthly flat rate
PROFESSIONAL
$59 for 5 Users
per month
Garden
$35
/ agent / month billed annually
Pro
$500
/month
 
ENTERPRISE
$129 for 10 Users
per month
Estate
$49
/ agent / month billed annually
Company
$1,500
/month
 
Forest
$89
/ agent / month billed annually
Enterprise
$5,000
/month
 
Free Trial
Free Trial
Free Trial
Free Trial
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial
Zoho SalesIQ
FREE
Free
BASIC
$19 for 3 Usersper month
PROFESSIONAL
$59 for 5 Usersper month
ENTERPRISE
$129 for 10 Usersper month
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Drift
Free
$0 /month
Standard
$50/month
Pro
$500/month
Company
$1,500/month
Enterprise
$5,000/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.7
8.5
8.9
Ease of Use
Ease of Use
8.7
8.8
8.8
8.8
Ease of Setup
Ease of Setup
8.3
8.8
8.6
8.7
Ease of Admin
Ease of Admin
8.7
8.8
8.7
8.7
Quality of Support
Quality of Support
8.5
8.5
8.9
9.1
Ease of Doing Business With
Ease of Doing Business With
8.8
8.9
8.8
9.0
Product Direction (% positive)
Product Direction (% positive)
8.4
8.7
8.6
9.0
Meets Requirements
Intercom
8.6
Zoho SalesIQ
8.7
Freshdesk
8.5
Drift
8.9
Ease of Use
Intercom
8.7
Zoho SalesIQ
8.8
Freshdesk
8.8
Drift
8.8
Ease of Setup
Intercom
8.3
Zoho SalesIQ
8.8
Freshdesk
8.6
Drift
8.7
Ease of Admin
Intercom
8.7
Zoho SalesIQ
8.8
Freshdesk
8.7
Drift
8.7
Quality of Support
Intercom
8.5
Zoho SalesIQ
8.5
Freshdesk
8.9
Drift
9.1
Ease of Doing Business With
Intercom
8.8
Zoho SalesIQ
8.9
Freshdesk
8.8
Drift
9.0
Product Direction (% positive)
Intercom
8.4
Zoho SalesIQ
8.7
Freshdesk
8.6
Drift
9.0

Features

Communication
Pop-up Chat
Intercom
9.2
Zoho SalesIQ
9.1
Freshdesk
9.0
Drift
9.4
Notifications
Intercom
8.8
Zoho SalesIQ
8.4
Freshdesk
8.8
Drift
8.8
Targeted Emails
Intercom
8.6
Zoho SalesIQ
8.3
Freshdesk
9.0
Drift
8.5
In-App Messaging
Intercom
9.0
Zoho SalesIQ
8.9
Freshdesk
Not enough data available
Drift
8.9
Internal Use
Customization
Intercom
7.8
Zoho SalesIQ
8.1
Freshdesk
8.0
Drift
8.8
Conversation Archiving
Intercom
8.6
Zoho SalesIQ
8.0
Freshdesk
Not enough data available
Drift
9.0
Lead Development
Intercom
8.0
Zoho SalesIQ
8.4
Freshdesk
Not enough data available
Drift
8.7
Knowledge Base
Intercom
8.1
Zoho SalesIQ
7.5
Freshdesk
8.9
Drift
8.3
Team Inbox
Intercom
8.6
Zoho SalesIQ
7.6
Freshdesk
8.9
Drift
8.8
Customer Profiles
Intercom
8.2
Zoho SalesIQ
8.6
Freshdesk
8.6
Drift
8.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
68.6%
78.2%
52.6%
57.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
27.4%
17.2%
36.5%
38.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
4.1%
4.6%
10.9%
3.8%
Intercom
Small-Business
68.6%
Mid-Market
27.4%
Enterprise
4.1%
Zoho SalesIQ
Small-Business
78.2%
Mid-Market
17.2%
Enterprise
4.6%
Freshdesk
Small-Business
52.6%
Mid-Market
36.5%
Enterprise
10.9%
Drift
Small-Business
57.5%
Mid-Market
38.7%
Enterprise
3.8%

Reviewers' Industry

 
Computer Software
24.4%
Information Technology and Services
15.8%
Information Technology and Services
20.4%
Computer Software
25.2%
 
Internet
16.8%
Marketing and Advertising
8.2%
Computer Software
13.9%
Information Technology and Services
16.4%
 
Information Technology and Services
15.0%
Computer Software
6.6%
Internet
5.9%
Marketing and Advertising
12.5%
 
Marketing and Advertising
6.9%
Insurance
5.5%
Education Management
3.7%
Internet
6.2%
 
Education Management
2.0%
Telecommunications
4.4%
E-Learning
3.4%
Education Management
2.8%
 
Other
35.0%
Other
59.6%
Other
52.7%
Other
36.8%
Intercom
Computer Software
24.4%
Internet
16.8%
Information Technology and Services
15.0%
Marketing and Advertising
6.9%
Education Management
2.0%
Other
35.0%
Zoho SalesIQ
Information Technology and Services
15.8%
Marketing and Advertising
8.2%
Computer Software
6.6%
Insurance
5.5%
Telecommunications
4.4%
Other
59.6%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%
Drift
Computer Software
25.2%
Information Technology and Services
16.4%
Marketing and Advertising
12.5%
Internet
6.2%
Education Management
2.8%
Other
36.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Yannick W.
User in Sports

The ease at which everything synchs together. It just saves me hours of repetitive work every week. AND their customer service is amazing.

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Justin M.
User in Internet

There's been a lot to like so far. The product is extremely intuitive to use and has allowed every member of our company to interact with users with ease. Pushing notifications to Slack has allowed the entire team to see what's going on with our users, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

G2 User

Backend is slightly clunky! It's just not intuitive as to 'where' you go to update all the settings. Also dislike how the email is sent to chat users (sends via zoho email address); and dislike how unprofessional the chat transcript template looks. All very...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Alyssa O.
Administrator in Music

I began a contract with Drift back in May. What the system does is really incredible - IF they spend time to help you implement it. From the beginning, I had to be proactive in asking for their team's support over and over again (they'd rather send you to...

 
Intercom
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Zoho SalesIQ
Most Helpful Favorable Review
Yannick W.
User in Sports

The ease at which everything synchs together. It just saves me hours of repetitive work every week. AND their customer service is amazing.

Most Helpful Critical Review
G2 User

Backend is slightly clunky! It's just not intuitive as to 'where' you go to update all the settings. Also dislike how the email is sent to chat users (sends via zoho email address); and dislike how unprofessional the chat transcript template looks. All very...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Drift
Most Helpful Favorable Review
Justin M.
User in Internet

There's been a lot to like so far. The product is extremely intuitive to use and has allowed every member of our company to interact with users with ease. Pushing notifications to Slack has allowed the entire team to see what's going on with our users, and...

Most Helpful Critical Review
Alyssa O.
Administrator in Music

I began a contract with Drift back in May. What the system does is really incredible - IF they spend time to help you implement it. From the beginning, I had to be proactive in asking for their team's support over and over again (they'd rather send you to...

Screenshots

 
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Videos

 

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

No videos provided
Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Zoho SalesIQ
No videos provided
Freshdesk
Drift
Ask Intercom a QuestionContact IntercomRequest More InformationRequest More InformationAsk Freshdesk a QuestionContact FreshdeskAsk Drift a QuestionContact Drift
 
Intercom
Intercom
Optimized for quick response
Zoho SalesIQ
Zoho SalesIQ
Freshdesk
Freshdesk
Drift
Drift