# Fin vs Lime Connect (formerly Userlike) Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Fin by Intercom excels in providing a seamless user experience, with many users highlighting its ability to quickly pull answers from a knowledge base, which significantly reduces response times for customer inquiries. This efficiency allows teams to focus on more complex issues.
- **Users say** that Lime Connect (formerly Userlike) offers a simple yet effective user interface, making it easy to implement into existing operations. However, some users feel that while the UI is functional, it may not match the advanced capabilities and responsiveness of Fin by Intercom.
- **Reviewers mention** that Fin by Intercom has a robust support system, with a high quality of assistance reported. Users appreciate the proactive engagement features, which help in addressing customer needs before they escalate, enhancing overall satisfaction.
- **According to verified reviews** , Lime Connect shines in its ease of setup, with users expressing satisfaction with how quickly they were able to get up and running. However, they also note that they have not needed to contact support yet, which leaves some uncertainty about the responsiveness of the support team.
- **G2 reviewers highlight** that Fin by Intercom's advanced AI capabilities, such as intelligent routing and proactive engagement, significantly enhance customer interactions. Users have praised features like the ability to handle simple queries efficiently, freeing up time for more complex customer service tasks.
- **Users report** that while Lime Connect has a good range of features, it may not be as comprehensive as Fin by Intercom in terms of analytics and customization options. Users appreciate the management of operators and roles but desire more advanced tools for data analysis and customer insights.



| | Fin | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 3,855 | 453 | 
| **Largest Market Segment** | Small-Business (58.3% of reviews) | Small-Business (79.6% of reviews) | 
| **Entry Level Price** | $0.99 1 Outcome | €0.00 | 

---
## Top Pros & Cons

### Fin

Pros:
- Helpful (378 reviews)
- Ease of Use (356 reviews)

Cons:
- Missing Features (135 reviews)
- AI Limitations (117 reviews)

### Lime Connect (formerly Userlike)

Pros:
- Call Management (1 reviews)
- Case Management (1 reviews)

Cons:
- Expensive (1 reviews)
- UX Improvement (1 reviews)

---
## Ratings Comparison
| Rating | Fin | Lime Connect (formerly Userlike) | 
|---|---|---|
  | **Meets Requirements** | 8.7 (2904 reviews) | 8.5 (347 reviews) | 
  | **Ease of Use** | 8.9 (2935 reviews) | 8.7 (348 reviews) | 
  | **Ease of Setup** | 8.4 (1532 reviews) | 8.8 (261 reviews) | 
  | **Ease of Admin** | 8.6 (1360 reviews) | 8.5 (266 reviews) | 
  | **Quality of Support** | 8.6 (2798 reviews) | 8.6 (285 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (1355 reviews) | 8.6 (235 reviews) | 
  | **Product Direction (% positive)** | 8.8 (2753 reviews) | 8.9 (328 reviews) | 

---
## Pricing

### Fin

#### Entry-Level Pricing

Plan: Fin with your current helpdesk

Price: $0.99 1 Outcome

Description: Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.

Key Features:
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more

[Browse all 4 editions](https://www.g2.com/products/fin/pricing)

#### Free Trial

Yes

### Lime Connect (formerly Userlike)

#### Entry-Level Pricing

Plan: Free

Price: €0.00

Description: Simple chat setup for your website.

Key Features:
- 1 Widget
- 1 Seat
- All the core features: 

[Browse all 4 editions](https://www.g2.com/products/lime-connect-formerly-userlike/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Fin** | 8.5/10 | 1908 |
| **Lime Connect (formerly Userlike)** | N/A | N/A |

#### Ticket and Case Management

| Feature | Fin | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Ticket creation user experience** | 8.6 (1105 reviews) ✓ Verified | Not enough data | 
| **Ticket response user experience** | 8.8 (1126 reviews) ✓ Verified | Not enough data | 
| **Workflow** | 8.7 (1103 reviews) ✓ Verified | Not enough data | 
| **Response Automation** | 8.6 (1154 reviews) ✓ Verified | Not enough data | 
| **SLA Management** | 8.3 (682 reviews) ✓ Verified | Not enough data | 
| **Attachments/Screencasts** | 8.8 (1139 reviews) ✓ Verified | Not enough data | 
| **Ticket Collaboration** | 8.8 (1064 reviews) ✓ Verified | Not enough data | 
| **Customer and Contacts Database** | 8.6 (966 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Fin | Lime Connect (formerly Userlike) | 
|---|---|---|
| **AI Text Generation** | 8.3 (249 reviews) | Not enough data | 
| **AI Text Summarization** | 8.2 (250 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Fin | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (62 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (62 reviews) | Not enough data | 
| **Proactive Assistance** | 7.9 (62 reviews) | Not enough data | 

#### Communication Channels

| Feature | Fin | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Customer Portal** | 8.8 (895 reviews) ✓ Verified | Not enough data | 
| **Email to Case** | 8.8 (1095 reviews) ✓ Verified | Not enough data | 
| **Chat/Live Support** | 9.4 (1271 reviews) ✓ Verified | Not enough data | 
| **Social Integration** | 8.3 (813 reviews) | Not enough data | 
| **Voice** | 7.6 (525 reviews) | Not enough data | 

#### Platform

| Feature | Fin | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Mobile User Support** | 8.1 (723 reviews) ✓ Verified | Not enough data | 
| **Customization ** | 8.2 (1270 reviews) ✓ Verified | 8.2 (112 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.7 (826 reviews) ✓ Verified | Not enough data | 
| **Integration** | 8.7 (791 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 8.1 (1019 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.2 (1019 reviews) ✓ Verified | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Fin** | 8.4/10 | 562 |
| **Lime Connect (formerly Userlike)** | 7.8/10 | 21 |

#### Messenger

| Feature | Fin | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Sequencing** | 8.8 (383 reviews) ✓ Verified | Feature Not Available | 
| **AI** | 8.1 (363 reviews) ✓ Verified | 7.2 (9 reviews) | 
| **Live Chat** | 9.3 (478 reviews) ✓ Verified | 8.5 (17 reviews) ✓ Verified | 
| **Customization Interface** | 8.5 (327 reviews) ✓ Verified | 8.2 (15 reviews) | 

#### Channels

| Feature | Fin | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Social Media** | 8.0 (293 reviews) ✓ Verified | 8.1 (6 reviews) | 
| **Website** | 9.0 (438 reviews) ✓ Verified | 8.3 (17 reviews) ✓ Verified | 
| **Text Message (SMS)** | 7.9 (207 reviews) ✓ Verified | 7.5 (6 reviews) | 
| **Voice Assistants** | 7.3 (121 reviews) | Feature Not Available | 
| **Other** | 8.1 (229 reviews) ✓ Verified | 6.7 (7 reviews) | 

#### Customers

| Feature | Fin | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Targeting** | 8.8 (428 reviews) ✓ Verified | Feature Not Available | 
| **Profiles** | 8.6 (432 reviews) ✓ Verified | 7.4 (13 reviews) ✓ Verified | 
| **Analytics** | 8.2 (436 reviews) ✓ Verified | 7.6 (12 reviews) ✓ Verified | 
| **Lead Gathering** | 8.3 (387 reviews) ✓ Verified | 8.1 (13 reviews) ✓ Verified | 
| **Sales Conversion** | 8.2 (379 reviews) ✓ Verified | Feature Not Available | 

#### Agentic AI - Conversational Marketing

| Feature | Fin | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Digital Adoption Platform

| Product | Score | Reviews |
|---|---|---|
| **Fin** | 8.7/10 | 229 |
| **Lime Connect (formerly Userlike)** | N/A | N/A |

#### User Analysis

| Feature | Fin | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Survey Implementation** | 8.6 (140 reviews) | Not enough data | 
| **Data Analysis** | 8.4 (157 reviews) | Not enough data | 

#### User Support

| Feature | Fin | Lime Connect (formerly Userlike) | 
|---|---|---|
| **User Segmentation** | 9.1 (167 reviews) | Not enough data | 
| **Multi-Language Support** | 8.1 (119 reviews) | Not enough data | 
| **Behavior-responsive Messaging** | 8.8 (151 reviews) | Not enough data | 

#### Walkthrough Type

| Feature | Fin | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Audio-visual Walkthroughs** | 8.9 (136 reviews) | Not enough data | 
| **Text Bubble Walkthroughs** | 9.0 (146 reviews) | Not enough data | 

#### Platform Basics - Digital Adoption Platform

| Feature | Fin | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Integration** | Not enough data | Not enough data | 
| **Communications** | Not enough data | Not enough data | 

#### Analytics - Digital Adoption Platform

| Feature | Fin | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Analytics** | Not enough data | Not enough data | 

#### Functions - Digital Adoption Platform

| Feature | Fin | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Customer self-service** | Not enough data | Not enough data | 
| **In-app guidance** | Not enough data | Not enough data | 

#### Agentic AI - Digital Adoption Platform

| Feature | Fin | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Fin** | 8.6/10 | 260 |
| **Lime Connect (formerly Userlike)** | N/A | N/A |

#### Channels

| Feature | Fin | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Multi-Channel Coverage** | 8.8 (230 reviews) | Not enough data | 
| **Open Listening** | 8.3 (219 reviews) | Not enough data | 
| **Physical Media** | Feature Not Available | Not enough data | 

#### Design

| Feature | Fin | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Communications Strategy Development** | Feature Not Available | Not enough data | 
| **Create Content** | Feature Not Available | Not enough data | 
| **Personalization** | 8.7 (231 reviews) | Not enough data | 
| **Inbound Identification** | 8.7 (223 reviews) | Not enough data | 
| **Regulatory Compliance** | 8.6 (216 reviews) | Not enough data | 

#### Generative AI

| Feature | Fin | Lime Connect (formerly Userlike) | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | 8.3 (86 reviews) | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Fin** | 8.3/10 | 140 |
| **Lime Connect (formerly Userlike)** | N/A | N/A |

#### Productivity Tools

| Feature | Fin | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Notes** | 8.8 (129 reviews) | Not enough data | 
| **Internal Discussion** | 8.3 (126 reviews) | Not enough data | 
| **Assignments and Tasks** | 8.2 (121 reviews) | Not enough data | 
| **Workflows** | 8.7 (124 reviews) | Not enough data | 
| **Templates** | 8.8 (124 reviews) | Not enough data | 
| **Integrations** | 8.5 (124 reviews) | Not enough data | 
| **Tagging System** | 8.7 (125 reviews) | Not enough data | 

#### Analytics

| Feature | Fin | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Trends** | 8.2 (111 reviews) | Not enough data | 
| **Performance Tracking** | 8.2 (120 reviews) | Not enough data | 
| **Email Tracking** | 8.2 (120 reviews) | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Fin | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (27 reviews) | Not enough data | 
| **Decision Making** | 7.7 (27 reviews) | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Fin** | 8.2/10 | 96 |
| **Lime Connect (formerly Userlike)** | N/A | N/A |

#### Responses

| Feature | Fin | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Personalization** | 9.1 (84 reviews) | Not enough data | 
| **Route To Human** | 9.0 (88 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 9.0 (84 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | Fin | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Sales Follow-Up** | 7.7 (61 reviews) | Not enough data | 
| **Customer Interaction Automation** | 8.7 (63 reviews) | Not enough data | 
| **Lead Generation** | Feature Not Available | Not enough data | 
| **Document Processing** | 8.1 (63 reviews) | Not enough data | 
| **Feedback Collection** | 8.7 (63 reviews) | Not enough data | 

#### Platform

| Feature | Fin | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Conversation Editor** | 9.1 (81 reviews) | Not enough data | 
| **Integration** | 8.8 (83 reviews) | Not enough data | 
| **Human-In-The-Loop** | 9.1 (84 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Fin | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Independent Decision Making** | 8.5 (65 reviews) | Not enough data | 
| **Adaptive Responses** | 8.6 (65 reviews) | Not enough data | 
| **Task Execution** | 8.4 (64 reviews) | Not enough data | 
| **Problem Solving** | 8.7 (67 reviews) | Not enough data | 

#### Generative AI

| Feature | Fin | Lime Connect (formerly Userlike) | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | 8.9 (51 reviews) | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Fin** | 8.8/10 | 711 |
| **Lime Connect (formerly Userlike)** | 8.2/10 | 23 |

#### Responses

| Feature | Fin | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Customization** | 8.8 (600 reviews) | 8.2 (17 reviews) | 
| **Control** | 8.8 (589 reviews) | 8.1 (16 reviews) | 
| **Route To Human** | 9.0 (591 reviews) | 8.3 (16 reviews) | 
| **Menu bars** | 8.8 (559 reviews) | 8.2 (16 reviews) | 
| **Drip sequences** | 8.6 (479 reviews) | Feature Not Available | 

#### Platform

| Feature | Fin | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Live chat** | 9.5 (620 reviews) | 8.8 (18 reviews) | 
| **Integrations** | 8.9 (585 reviews) | 8.3 (17 reviews) | 
| **Branding** | 8.8 (579 reviews) | 8.2 (16 reviews) | 
| **Analytics** | 8.7 (564 reviews) | 8.2 (16 reviews) | 
| **A/B testing** | 8.3 (420 reviews) | Feature Not Available | 
| **Role-based access** | 8.9 (529 reviews) | 8.0 (16 reviews) | 
| **Collection of information** | 8.8 (584 reviews) | 7.9 (18 reviews) | 

#### Generative AI

| Feature | Fin | Lime Connect (formerly Userlike) | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | 8.4 (143 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Fin** | 8.7/10 | 1235 |
| **Lime Connect (formerly Userlike)** | 7.8/10 | 50 |

#### Conversational Platform

| Feature | Fin | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Personalization** | 8.7 (1059 reviews) | Feature Not Available | 
| **Omnichannel** | 8.7 (839 reviews) | 7.8 (25 reviews) | 
| **Contextual Engagement** | 8.7 (858 reviews) | Feature Not Available | 
| **Proactive Engagement** | 9.0 (779 reviews) | 8.0 (17 reviews) | 

#### Support Automation

| Feature | Fin | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Intelligent Routing** | 8.6 (859 reviews) | 7.9 (28 reviews) | 
| **Seamless Escalation** | 8.7 (902 reviews) | Feature Not Available | 
| **Transcripts** | 8.5 (520 reviews) | 8.0 (26 reviews) | 
| **Self-Serve Support** | 8.9 (816 reviews) | 7.8 (15 reviews) | 

#### Generative AI

| Feature | Fin | Lime Connect (formerly Userlike) | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 7.7 (5 reviews) | 
| **AI Text Summarization** | 8.4 (156 reviews) | 7.3 (5 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Fin** | 8.4/10 | 244 |
| **Lime Connect (formerly Userlike)** | N/A | N/A |

#### Customer Support

| Feature | Fin | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Text** | 8.6 (202 reviews) | Not enough data | 
| **Speech** | 7.4 (185 reviews) | Not enough data | 
| **Knowledge Base** | 9.0 (214 reviews) | Not enough data | 

#### Automation

| Feature | Fin | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Ticket Resolution** | 8.4 (211 reviews) | Not enough data | 
| **Customization** | 8.3 (208 reviews) | Not enough data | 
| **Intelligent Routing** | 8.5 (198 reviews) | Not enough data | 

#### Artificial Intelligence

| Feature | Fin | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Learning** | 8.5 (201 reviews) | Not enough data | 
| **Language** | 8.6 (193 reviews) | Not enough data | 
| **Conversational AI** | 8.5 (205 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Fin** | 8.6/10 | 1837 |
| **Lime Connect (formerly Userlike)** | 8.3/10 | 148 |

#### Generative AI

| Feature | Fin | Lime Connect (formerly Userlike) | 
|---|---|---|
| **AI Text Generation** | 8.3 (297 reviews) | Not enough data | 
| **AI Text Summarization** | 8.3 (295 reviews) | Not enough data | 
| **AI Text-to-Speech** | Feature Not Available | Not enough data | 

#### Communication

| Feature | Fin | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Pop-up Chat** | 9.2 (1445 reviews) ✓ Verified | 8.6 (120 reviews) ✓ Verified | 
| **Notifications** | 8.9 (1454 reviews) ✓ Verified | 8.2 (124 reviews) ✓ Verified | 
| **Targeted Emails** | 8.7 (1194 reviews) ✓ Verified | 8.2 (57 reviews) | 
| **In-App Messaging** | 9.1 (1359 reviews) ✓ Verified | Feature Not Available | 
| **Co-Browsing** | 8.2 (595 reviews) | 8.5 (35 reviews) ✓ Verified | 

####  Internal Use

| Feature | Fin | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Customization ** | 8.2 (1270 reviews) ✓ Verified | 8.2 (112 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.7 (1095 reviews) ✓ Verified | 8.3 (94 reviews) ✓ Verified | 
| **Lead Development** | 8.2 (1043 reviews) ✓ Verified | 8.1 (84 reviews) ✓ Verified | 
| **Knowledge Base** | 8.7 (1252 reviews) ✓ Verified | 8.3 (89 reviews) ✓ Verified | 
| **Team Inbox ** | 8.9 (1321 reviews) ✓ Verified | 8.2 (88 reviews) ✓ Verified | 
| **Customer Profiles** | 8.6 (1289 reviews) ✓ Verified | 8.2 (92 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Fin** | 8.2/10 | 760 |
| **Lime Connect (formerly Userlike)** | N/A | N/A |

#### Generative AI

| Feature | Fin | Lime Connect (formerly Userlike) | 
|---|---|---|
| **AI Text Summarization** | 8.2 (95 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Fin | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Knowledge Base** | 9.0 (663 reviews) | Not enough data | 
| **Searchable Articles** | 8.9 (658 reviews) | Not enough data | 
| **Community Forums** | Feature Not Available | Not enough data | 
| **Mobile Optimization** | 8.2 (493 reviews) | Not enough data | 
| **Personalization** | 8.4 (542 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Fin | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Branding** | 8.7 (534 reviews) | Not enough data | 
| **Automation** | 8.8 (545 reviews) | Not enough data | 
| **Artificial Intelligence** | 8.4 (486 reviews) | Not enough data | 
| **Integrations** | 8.6 (527 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Fin | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (47 reviews) | Not enough data | 
| **Multi-step Planning** | 7.9 (47 reviews) | Not enough data | 
| **Cross-system Integration** | 7.5 (48 reviews) | Not enough data | 
| **Adaptive Learning** | 7.9 (50 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.1 (51 reviews) | Not enough data | 
| **Proactive Assistance** | 7.5 (48 reviews) | Not enough data | 
| **Decision Making** | 7.6 (48 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Fin** | 9.1/10 | 99 |
| **Lime Connect (formerly Userlike)** | 8.1/10 | 34 |

#### Generative AI

| Feature | Fin | Lime Connect (formerly Userlike) | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 

#### Process

| Feature | Fin | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Mentions** | 9.3 (89 reviews) | Feature Not Available | 
| **Tickets** | 9.0 (87 reviews) | Feature Not Available | 
| **Macros** | 9.6 (90 reviews) | 8.1 (13 reviews) | 

#### Channels

| Feature | Fin | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Email** | 9.4 (90 reviews) | Feature Not Available | 
| **Social** | 8.8 (88 reviews) | 7.3 (14 reviews) | 
| **Live Chat** | 9.5 (92 reviews) | 8.6 (27 reviews) | 
| **Phone** | 8.4 (82 reviews) | 8.6 (7 reviews) | 
| **Text** | 8.8 (84 reviews) | 8.3 (20 reviews) | 

#### Insight

| Feature | Fin | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Surveys** | 9.1 (86 reviews) | 7.9 (14 reviews) | 
| **Reporting** | 9.2 (88 reviews) | 7.7 (16 reviews) | 
| **Visitor Activity** | 8.8 (83 reviews) | Feature Not Available | 
| **Help Desk** | 9.3 (83 reviews) | Feature Not Available | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Fin** | 7.2/10 | 17 |
| **Lime Connect (formerly Userlike)** | N/A | N/A |

#### Generative AI

| Feature | Fin | Lime Connect (formerly Userlike) | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | 7.4 (17 reviews) | Not enough data | 

### WhatsApp Marketing

| Product | Score | Reviews |
|---|---|---|
| **Fin** | N/A | N/A |
| **Lime Connect (formerly Userlike)** | N/A | N/A |

#### WhatsApp Messaging - WhatsApp Marketing

| Feature | Fin | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Transactional Messages** | Not enough data | Not enough data | 
| **Bulk WhatsApp Messaging** | Not enough data | Not enough data | 
| **Conversational Messaging** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Promotional Messages** | Not enough data | Not enough data | 
| **Automated Replies** | Not enough data | Not enough data | 

#### WhatsApp Business Platform - WhatsApp Marketing

| Feature | Fin | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Segmentation** | Not enough data | Not enough data | 
| **API Integration** | Not enough data | Not enough data | 
| **WhatsApp Commerce** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 

### Conversational Interface Agents

| Product | Score | Reviews |
|---|---|---|
| **Fin** | N/A | N/A |
| **Lime Connect (formerly Userlike)** | N/A | N/A |

#### Natural Language Interaction - Conversational Interface Agents 

| Feature | Fin | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Natural Language Query Understanding** | Not enough data | Not enough data | 
| **Multi-Turn Conversation Management** | Not enough data | Not enough data | 
| **Voice & Text Interface Support** | Not enough data | Not enough data | 

#### Intent & Action Handling - Conversational Interface Agents 

| Feature | Fin | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Data Retrieval from Connected Systems** | Not enough data | Not enough data | 
| **Intent Recognition & Mapping** | Not enough data | Not enough data | 
| **Action & Workflow Triggering** | Not enough data | Not enough data | 

#### Context & Personalization - Conversational Interface Agents 

| Feature | Fin | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Conversation Context Persistence** | Not enough data | Not enough data | 
| **User Identity & Permission Awareness** | Not enough data | Not enough data | 

#### Enterprise Integration & Deployment - Conversational Interface Agents 

| Feature | Fin | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Enterprise Application Integrations** | Not enough data | Not enough data | 
| **Security & Access Controls** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Fin** | 7.9/10 | 271 |
| **Lime Connect (formerly Userlike)** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Fin | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Automated Ticket Resolution** | 7.9 (197 reviews) | Not enough data | 
| **Contextual Response Generation** | 7.9 (205 reviews) | Not enough data | 
| **Sentiment Analysis** | 7.8 (167 reviews) | Not enough data | 
| **Knowledge Base Utilization** | 8.5 (195 reviews) | Not enough data | 
| **Multilingual Support** | 8.0 (161 reviews) | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Fin | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Proactive Customer Outreach** | 7.5 (158 reviews) | Not enough data | 
| **Feedback Collection** | 7.9 (161 reviews) | Not enough data | 
| **Escalation Handling** | 7.9 (175 reviews) | Not enough data | 
| **Workflow Optimization** | 8.6 (203 reviews) | Not enough data | 

#### Automation

| Feature | Fin | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Customer Interaction Automation** | 8.4 (201 reviews) | Not enough data | 
| **Feedback Collection** | 7.9 (165 reviews) | Not enough data | 
| **Document Processing** | 7.2 (156 reviews) | Not enough data | 

#### Autonomy

| Feature | Fin | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Independent Decision Making** | 7.6 (162 reviews) | Not enough data | 
| **Adaptive Responses** | 7.7 (165 reviews) | Not enough data | 
| **Task Execution** | 7.3 (163 reviews) | Not enough data | 
| **Problem Solving** | 7.7 (166 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Fin** | N/A | N/A |
| **Lime Connect (formerly Userlike)** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Fin | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (5):** [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Chatbots Software](https://www.g2.com/categories/chatbots), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to Fin (10):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Conversational Interface Agents Software](https://www.g2.com/categories/conversational-interface-agents)

**Unique to Lime Connect (formerly Userlike) (1):** [WhatsApp Marketing Software](https://www.g2.com/categories/whatsapp-marketing)


---
## Reviewer Demographics

### By Company Size

| Segment | Fin | Lime Connect (formerly Userlike) | 
|---|---|---|
| **Small-Business** | 58.3% | 79.6% | 
| **Mid-Market** | 37.3% | 15.6% | 
| **Enterprise** | 4.4% | 4.8% | 

### By Industry

#### Fin

- **Computer Software:** 26.6%
- **Information Technology and Services:** 13.2%
- **Financial Services:** 7.2%
- **Internet:** 4.9%
- **Marketing and Advertising:** 4.7%
- **Consumer Services:** 4.3%
- **Education Management:** 2.0%
- **Health, Wellness and Fitness:** 1.5%
- **Hospital & Health Care:** 1.4%
- **E-Learning:** 1.3%
- **Other:** 33.0%

#### Lime Connect (formerly Userlike)

- **Computer Software:** 7.7%
- **Information Technology and Services:** 7.5%
- **Marketing and Advertising:** 7.5%
- **Internet:** 6.6%
- **Leisure, Travel & Tourism:** 3.4%
- **Retail:** 2.9%
- **Wholesale:** 2.0%
- **Telecommunications:** 2.0%
- **Automotive:** 2.0%
- **Education Management:** 2.0%
- **Other:** 56.2%

---
## Alternatives

### Alternatives to Fin

- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6945 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (560 reviews)
- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7331 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1111 reviews)

### Alternatives to Lime Connect (formerly Userlike)

- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)
- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (498 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6945 reviews)
- [Olark](https://www.g2.com/products/olark/reviews) — 4.3/5 stars (224 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4063 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)

---
## Top Discussions

### Fin

- Title: [What is Intercom used for?](https://www.g2.com/discussions/what-is-intercom-used-for) — 3 comments
  > **Top comment:** "for sending emails to our correspondents and monitoring our calls"
- Title: [Does intercom have live chat?](https://www.g2.com/discussions/does-intercom-have-live-chat) — 2 comments
  > **Top comment:** "Yes."
- Title: [How do I change notification sound? Can I integrate with Google translate?](https://www.g2.com/discussions/50203-how-do-i-change-notification-sound-can-i-integrate-with-google-translate) — 2 comments, 1 upvote
  > **Top comment:** "You can use the lang feature. It is easier to use."
- Title: [¿What is the best economic model in order to use Intercom?](https://www.g2.com/discussions/what-is-the-best-economic-model-in-order-to-use-intercom) — 2 comments, 1 upvote
  > **Top comment:** "Plus is $39/seat (User) per month.
Its enough to get started"
- Title: [While interaction can be audio visual emojies be developed](https://www.g2.com/discussions/15032-while-interaction-can-be-audio-visual-emojies-be-developed) — 2 comments, 2 upvotes
  > **Top comment:** "I do not think they have developed Intercom that far yet, though it would be great."

### Lime Connect (formerly Userlike)

- Title: [extension trial](https://www.g2.com/discussions/extension-trial) — 2 comments, 1 upvote
  > **Top comment:** "Hi Sophie, 
Yes, no problem! Just reach out to our support team through our chat :) "
- Title: [Can I have a step by step reveiw of my chat bot advance?  I guess I'm almost complete](https://www.g2.com/discussions/can-i-have-a-step-by-step-reveiw-of-my-chat-bot-advance-i-guess-i-m-almost-complete) — 1 comment
  > **Top comment:** "Hi, 

If you have any questions, please feel free to reach out to our support team in the chat and we'd be happy to help you with anything you may need."
- Title: [Hoow can i use the link in my buttons? I need to shift it elsewhere on my website..](https://www.g2.com/discussions/31140-hoow-can-i-use-the-link-in-my-buttons-i-need-to-shift-it-elsewhere-on-my-website) — 1 comment, 1 upvote
  > **Top comment:** "Hi Sezare,

Thanks for reaching out! 

To move the chat button, you can use the position and offset function in the widget editor. You can enter the..."
- Title: [Can the response time be improved between the request and the receipt of the notification?](https://www.g2.com/discussions/28245-le-temps-de-reponse-peut-il-etre-ameliore-entre-la-demande-et-la-reception-de-la-notification) — 1 comment
  > **Top comment:** "Hello Samuel,

The time between receiving the request and receiving the notification is influenced by various factors, such as the Internet connection and..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/fin-vs-lime-connect-formerly-userlike)