Compare Fin by Intercom and Lime Connect (formerly Userlike) 
At a Glance
Market Segments
Small-Business (58.4% of reviews)
Small-Business (79.6% of reviews)
Entry-Level Pricing
$0.99 1 Outcome
€0.00
Fin by Intercom
Star Rating
(3,836)4.5 out of 5
Market Segments
Small-Business (58.4% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Outcome
Free Trial is available
Browse all 4 pricing plansLime Connect (formerly Userlike)
Star Rating
(453)4.4 out of 5
Market Segments
Small-Business (79.6% of reviews)
Pros & Cons
Entry-Level Pricing
€0.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in providing a human-like interaction, with users appreciating its quick and comprehensive responses. Many users feel that it genuinely assists rather than just simulating help, which is a common complaint with other AI chatbots.
- Users say that Lime Connect (formerly Userlike) offers a simple yet effective user interface, making it easy to implement into existing operations. Reviewers highlight the availability of numerous features, which can be beneficial for future needs, showcasing its flexibility.
- Reviewers mention that Fin by Intercom has a significantly higher overall satisfaction score compared to Lime Connect, indicating a stronger performance in user experience and support. Users have noted that it effectively routes queries to customer service when necessary, enhancing the support experience.
- According to verified reviews, Lime Connect's implementation process is praised for its efficiency, with users expressing satisfaction in how quickly they were able to get up and running. This ease of setup is a notable strength for those looking for a straightforward onboarding experience.
- G2 reviewers highlight that while both products offer good support quality, Fin by Intercom stands out with a higher rating in this area. Users appreciate the proactive engagement features, which help in addressing customer queries before they escalate.
- Users report that Fin by Intercom's advanced features, such as live chat and proactive engagement, significantly enhance day-to-day usability, making it a preferred choice for small businesses looking for robust conversational support solutions.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Outcome
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Lime Connect (formerly Userlike)
Free
€0.00
Simple chat setup for your website.
- 1 Widget
- 1 Seat
- All the core features:
Free Trial
Fin by Intercom
Free Trial is available
Lime Connect (formerly Userlike)
Free Trial is available
Ratings
Meets Requirements
8.7
2,889
8.5
347
Ease of Use
8.9
2,920
8.7
348
Ease of Setup
8.4
1,519
8.8
261
Ease of Admin
8.6
1,346
8.5
266
Quality of Support
8.6
2,785
8.6
285
Has the product been a good partner in doing business?
8.8
1,341
8.6
235
Product Direction (% positive)
8.8
2,739
8.9
328
Features by Category
Ticket and Case Management
8.6
1103
|
Verified
Not enough data
8.8
1123
|
Verified
Not enough data
8.7
1101
|
Verified
Not enough data
8.6
1152
|
Verified
Not enough data
8.3
681
|
Verified
Not enough data
8.8
1138
|
Verified
Not enough data
8.8
1063
|
Verified
Not enough data
8.6
964
|
Verified
Not enough data
Generative AI
8.3
249
Not enough data
8.2
250
Not enough data
Agentic AI - Help Desk
7.8
62
Not enough data
8.3
62
Not enough data
7.9
62
Not enough data
Communication Channels
8.8
894
|
Verified
Not enough data
8.8
1093
|
Verified
Not enough data
9.4
1269
|
Verified
Not enough data
8.3
812
Not enough data
7.6
523
Not enough data
Platform
8.1
723
|
Verified
Not enough data
8.2
1270
|
Verified
8.2
112
|
Verified
8.7
826
|
Verified
Not enough data
8.7
791
|
Verified
Not enough data
8.1
1019
|
Verified
Not enough data
8.2
1019
|
Verified
Not enough data
Messenger
8.8
383
|
Verified
Feature Not Available
8.1
363
|
Verified
7.2
9
9.3
478
|
Verified
8.5
17
|
Verified
8.5
327
|
Verified
8.2
15
Channels
8.0
293
|
Verified
8.1
6
9.0
438
|
Verified
8.3
17
|
Verified
7.9
207
|
Verified
7.5
6
7.3
121
Feature Not Available
8.1
229
|
Verified
6.7
7
Customers
8.8
428
|
Verified
Feature Not Available
8.6
432
|
Verified
7.4
13
|
Verified
8.2
436
|
Verified
7.6
12
|
Verified
8.3
387
|
Verified
8.1
13
|
Verified
8.2
379
|
Verified
Feature Not Available
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.8
229
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.3
86
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
598
8.2
17
8.8
587
8.1
16
9.0
590
8.3
16
8.8
559
8.2
16
8.6
478
Feature Not Available
Platform
9.5
617
8.8
18
8.9
585
8.3
17
8.8
579
8.2
16
8.7
564
8.2
16
8.2
419
Feature Not Available
8.9
528
8.0
16
8.8
583
7.9
18
Generative AI
Feature Not Available
Not enough data
8.4
143
Not enough data
Conversational Platform
8.7
1058
Feature Not Available
8.7
839
7.8
25
8.7
858
Feature Not Available
9.0
779
8.0
17
Support Automation
8.6
859
7.9
28
8.7
901
Feature Not Available
8.5
519
8.0
26
8.8
813
7.8
15
Generative AI
Feature Not Available
7.7
5
8.4
156
7.3
5
Customer Support
8.6
202
Not enough data
7.4
185
Not enough data
9.0
214
Not enough data
Automation
8.4
211
Not enough data
8.3
208
Not enough data
8.5
198
Not enough data
Artificial Intelligence
8.5
201
Not enough data
8.6
193
Not enough data
8.5
205
Not enough data
Generative AI
8.3
297
Not enough data
8.3
295
Not enough data
Feature Not Available
Not enough data
Communication
9.2
1443
|
Verified
8.6
120
|
Verified
8.9
1451
|
Verified
8.2
124
|
Verified
8.7
1192
|
Verified
8.2
57
9.1
1358
|
Verified
Feature Not Available
8.2
595
8.5
35
|
Verified
Internal Use
8.2
1270
|
Verified
8.2
112
|
Verified
8.7
1095
|
Verified
8.3
94
|
Verified
8.2
1043
|
Verified
8.1
84
|
Verified
8.7
1251
|
Verified
8.3
89
|
Verified
8.9
1321
|
Verified
8.2
88
|
Verified
8.6
1289
|
Verified
8.2
92
|
Verified
Generative AI
8.2
95
Not enough data
Self-Service Experience
9.0
658
Not enough data
8.9
654
Not enough data
Feature Not Available
Not enough data
8.2
492
Not enough data
8.4
537
Not enough data
Self-Service Platform
8.7
533
Not enough data
8.8
541
Not enough data
8.4
483
Not enough data
8.6
525
Not enough data
Agentic AI - Customer Self-Service
7.4
47
Not enough data
7.9
47
Not enough data
7.4
47
Not enough data
7.9
50
Not enough data
8.1
51
Not enough data
7.5
48
Not enough data
7.6
48
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
89
Feature Not Available
9.0(won by default)
86
Feature Not Available
9.6(won by 1.5)
89
8.1
13
Channels
9.4(won by default)
89
Feature Not Available
8.8(won by 1.5)
88
7.3
14
9.5(won by 0.9)
91
8.6
27
8.3
81
8.6(won by 0.3)
7
8.8(won by 0.5)
83
8.3
20
Insight
9.1(won by 1.2)
86
7.9
14
9.2(won by 1.5)
88
7.7
16
8.8(won by default)
83
Feature Not Available
9.3(won by default)
83
Feature Not Available
Generative AI
Feature Not Available
Not enough data
7.4
17
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.9
193
Not enough data
7.9
201
Not enough data
7.8
167
Not enough data
8.5
193
Not enough data
8.0
161
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.5
158
Not enough data
7.9
160
Not enough data
7.9
173
Not enough data
8.5
195
Not enough data
Automation
8.4
195
Not enough data
8.0
163
Not enough data
7.2
156
Not enough data
Autonomy
7.6
162
Not enough data
7.7
163
Not enough data
7.2
162
Not enough data
7.7
166
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Lime Connect (formerly Userlike) are categorized as Conversational Support, Conversational Marketing, Chatbots, Social Customer Service, and Live Chat
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Customer Communications Management, Digital Adoption Platform, Help Desk, Customer Self-Service, and Conversational Interface Agents
Lime Connect (formerly Userlike) is categorized as WhatsApp Marketing
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Lime Connect (formerly Userlike)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.5%
Information Technology and Services
13.2%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Computer Software
7.7%
Information Technology and Services
7.5%
Marketing and Advertising
7.5%
Internet
6.6%
Leisure, Travel & Tourism
3.4%
Other
67.3%
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
How do I change notification sound? Can I integrate with Google translate?
2 Comments
CH
You can use the lang feature. It is easier to use.Read more
extension trial
2 Comments
PV
Hi Sophie,
Yes, no problem! Just reach out to our support team through our chat :) Read more
Can I have a step by step reveiw of my chat bot advance? I guess I'm almost complete
1 Comment
PV
Hi,
If you have any questions, please feel free to reach out to our support team in the chat and we'd be happy to help you with anything you may need.Read more
Hoow can i use the link in my buttons? I need to shift it elsewhere on my website..
1 Comment
PV
Hi Sezare,
Thanks for reaching out!
To move the chat button, you can use the position and offset function in the widget editor. You can enter the...Read more
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