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Compare Intercom vs Solvvy
See this
comparison of Intercom vs. Solvvy
based on data from user reviews. Intercom rates 4.3/5 stars with 719 reviews. Solvvy rates 4.8/5 stars with 20 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Engage
$53
starting from
 
Respond
$53
starting from
 
Educate
$49
monthly flat rate
 
Free Trial
Free Trial
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial
Solvvy
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.8
Ease of Use
Ease of Use
8.7
9.3
Ease of Setup
Ease of Setup
8.3
8.9
Ease of Admin
Ease of Admin
8.7
9.2
Quality of Support
Quality of Support
8.5
9.4
Ease of Doing Business With
Ease of Doing Business With
8.8
9.7
Product Direction (% positive)
Product Direction (% positive)
8.5
10.0
Meets Requirements
Intercom
8.6
Solvvy
8.8
Ease of Use
Intercom
8.7
Solvvy
9.3
Ease of Setup
Intercom
8.3
Solvvy
8.9
Ease of Admin
Intercom
8.7
Solvvy
9.2
Quality of Support
Intercom
8.5
Solvvy
9.4
Ease of Doing Business With
Intercom
8.8
Solvvy
9.7
Product Direction (% positive)
Intercom
8.5
Solvvy
10.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
68.7%
15.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
27.2%
84.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
4.1%
0%
Intercom
Small-Business
68.7%
Mid-Market
27.2%
Enterprise
4.1%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%

Reviewers' Industry

 
Computer Software
24.5%
Internet
31.3%
 
Internet
16.7%
Computer Software
28.1%
 
Information Technology and Services
15.0%
Retail
15.6%
 
Marketing and Advertising
6.9%
Consumer Electronics
6.3%
 
Education Management
2.0%
Computer Networking
6.3%
 
Other
34.9%
Other
12.5%
Intercom
Computer Software
24.5%
Internet
16.7%
Information Technology and Services
15.0%
Marketing and Advertising
6.9%
Education Management
2.0%
Other
34.9%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.

G2 User

I like the simplicity of Solvvy. It's not a complicated experience for the customer and takes on most of the work of self-servicing for the customer. The suggested answers are not just the articles, but consumable snippets from articles that directly answer...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Yvonne M.
Administrator in Computer Software

Currently, we receive a set of customer questions to train the algorithm, and once we are done matching them to the best articles, we have to send an email to our CSM to request a new set of questions. We would like to have the ability to get more questions...

 
Intercom
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.

Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Solvvy
Most Helpful Favorable Review
G2 User

I like the simplicity of Solvvy. It's not a complicated experience for the customer and takes on most of the work of self-servicing for the customer. The suggested answers are not just the articles, but consumable snippets from articles that directly answer...

Most Helpful Critical Review
Yvonne M.
Administrator in Computer Software

Currently, we receive a set of customer questions to train the algorithm, and once we are done matching them to the best articles, we have to send an email to our CSM to request a new set of questions. We would like to have the ability to get more questions...

Screenshots

 
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Videos

 

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Solvvy
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