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Compare Intercom, SnapEngage, and Talkus

Pricing

 
Engage
$53
starting from
Essentials
From $16
per user / per month
 
Respond
$53
starting from
Professional
From $26
per user / per month
 
Educate
$49
monthly flat rate
Enterprise
From $40
per user / per month
 
Free Trial
Free Trial
Free Trial
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
Talkus
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.6
8.9
Ease of Use
Ease of Use
8.7
9.2
9.2
Ease of Setup
Ease of Setup
8.3
8.8
9.5
Ease of Admin
Ease of Admin
8.7
8.8
8.8
Quality of Support
Quality of Support
8.5
9.1
9.3
Ease of Doing Business With
Ease of Doing Business With
8.8
9.4
9.8
Product Direction (% positive)
Product Direction (% positive)
8.5
8.4
10.0
Meets Requirements
Intercom
8.6
SnapEngage
8.6
Talkus
8.9
Ease of Use
Intercom
8.7
SnapEngage
9.2
Talkus
9.2
Ease of Setup
Intercom
8.3
SnapEngage
8.8
Talkus
9.5
Ease of Admin
Intercom
8.7
SnapEngage
8.8
Talkus
8.8
Quality of Support
Intercom
8.5
SnapEngage
9.1
Talkus
9.3
Ease of Doing Business With
Intercom
8.8
SnapEngage
9.4
Talkus
9.8
Product Direction (% positive)
Intercom
8.5
SnapEngage
8.4
Talkus
10.0

Features

Communication
Pop-up Chat
Intercom
9.2
SnapEngage
9.0
Talkus
Not enough data available
Notifications
Intercom
8.8
SnapEngage
8.3
Talkus
Not enough data available
Targeted Emails
Intercom
8.6
SnapEngage
7.6
Talkus
Not enough data available
In-App Messaging
Intercom
9.0
SnapEngage
8.0
Talkus
Not enough data available
Internal Use
Customization
Intercom
7.8
SnapEngage
8.1
Talkus
9.3
Conversation Archiving
Intercom
8.6
SnapEngage
8.1
Talkus
Not enough data available
Lead Development
Intercom
8.0
SnapEngage
8.2
Talkus
Not enough data available
Knowledge Base
Intercom
8.1
SnapEngage
8.3
Talkus
Not enough data available
Team Inbox
Intercom
8.6
SnapEngage
7.4
Talkus
Not enough data available
Customer Profiles
Intercom
8.2
SnapEngage
7.6
Talkus
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
68.8%
42.2%
83.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
27.3%
48.4%
8.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.9%
9.4%
8.3%
Intercom
Small-Business
68.8%
Mid-Market
27.3%
Enterprise
3.9%
SnapEngage
Small-Business
42.2%
Mid-Market
48.4%
Enterprise
9.4%
Talkus
Small-Business
83.3%
Mid-Market
8.3%
Enterprise
8.3%

Reviewers' Industry

 
Computer Software
24.5%
Information Technology and Services
14.3%
Internet
25.0%
 
Internet
16.7%
Computer Software
14.3%
Logistics and Supply Chain
16.7%
 
Information Technology and Services
15.0%
Financial Services
5.2%
Marketing and Advertising
8.3%
 
Marketing and Advertising
6.9%
Telecommunications
4.5%
Leisure, Travel & Tourism
8.3%
 
Education Management
2.0%
Insurance
4.5%
Information Technology and Services
8.3%
 
Other
35.0%
Other
57.1%
Other
33.3%
Intercom
Computer Software
24.5%
Internet
16.7%
Information Technology and Services
15.0%
Marketing and Advertising
6.9%
Education Management
2.0%
Other
35.0%
SnapEngage
Information Technology and Services
14.3%
Computer Software
14.3%
Financial Services
5.2%
Telecommunications
4.5%
Insurance
4.5%
Other
57.1%
Talkus
Internet
25.0%
Logistics and Supply Chain
16.7%
Marketing and Advertising
8.3%
Leisure, Travel & Tourism
8.3%
Information Technology and Services
8.3%
Other
33.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Carl N.
Administrator

We have tried every Slack live chat tool that we've been able to come across, and Talkus is by far the best. We came across them when we were looking to add the ability for people to text us for support. We then realized they not only provided Live Chat...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Himanshu S.
User in Information Services

Intro texts can't be customized. Should have more options. Also Cannot be started manually, which is a drawback

G2 User in E-Learning

Being a newer company and platform, there are some minor quirks. However, Talkus continues to improve their platform. It's already better than when we first purchased about a year ago.

 
Intercom
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

SnapEngage
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
Himanshu S.
User in Information Services

Intro texts can't be customized. Should have more options. Also Cannot be started manually, which is a drawback

Talkus
Most Helpful Favorable Review
Carl N.
Administrator

We have tried every Slack live chat tool that we've been able to come across, and Talkus is by far the best. We came across them when we were looking to add the ability for people to text us for support. We then realized they not only provided Live Chat...

Most Helpful Critical Review
G2 User in E-Learning

Being a newer company and platform, there are some minor quirks. However, Talkus continues to improve their platform. It's already better than when we first purchased about a year ago.

Screenshots

 
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Videos

 

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

No videos providedNo videos provided
Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

SnapEngage
No videos provided
Talkus
No videos provided

Downloads

 No downloads providedNo downloads provided
SnapEngage
No downloads provided
Talkus
No downloads provided
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