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Compare Intercom vs SnapEngage
See this
comparison of Intercom vs. SnapEngage
based on data from user reviews. Intercom rates 4.3/5 stars with 719 reviews. SnapEngage rates 4.4/5 stars with 129 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Engage
$53
starting from
Essentials
From $16
per user / per month
 
Respond
$53
starting from
Professional
From $26
per user / per month
 
Educate
$49
monthly flat rate
Enterprise
From $40
per user / per month
 
Free Trial
Free Trial
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.6
Ease of Use
Ease of Use
8.7
9.2
Ease of Setup
Ease of Setup
8.3
8.8
Ease of Admin
Ease of Admin
8.7
8.8
Quality of Support
Quality of Support
8.5
9.1
Ease of Doing Business With
Ease of Doing Business With
8.8
9.4
Product Direction (% positive)
Product Direction (% positive)
8.5
8.4
Meets Requirements
Intercom
8.6
SnapEngage
8.6
Ease of Use
Intercom
8.7
SnapEngage
9.2
Ease of Setup
Intercom
8.3
SnapEngage
8.8
Ease of Admin
Intercom
8.7
SnapEngage
8.8
Quality of Support
Intercom
8.5
SnapEngage
9.1
Ease of Doing Business With
Intercom
8.8
SnapEngage
9.4
Product Direction (% positive)
Intercom
8.5
SnapEngage
8.4

Features

Communication
Pop-up Chat
Intercom
9.2
SnapEngage
9.0
Notifications
Intercom
8.8
SnapEngage
8.3
Targeted Emails
Intercom
8.6
SnapEngage
7.6
In-App Messaging
Intercom
9.0
SnapEngage
8.0
Internal Use
Customization
Intercom
7.8
SnapEngage
8.1
Conversation Archiving
Intercom
8.6
SnapEngage
8.1
Lead Development
Intercom
8.0
SnapEngage
8.2
Knowledge Base
Intercom
8.1
SnapEngage
8.3
Team Inbox
Intercom
8.6
SnapEngage
7.4
Customer Profiles
Intercom
8.2
SnapEngage
7.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
68.7%
42.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
27.2%
48.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
4.1%
9.4%
Intercom
Small-Business
68.7%
Mid-Market
27.2%
Enterprise
4.1%
SnapEngage
Small-Business
42.2%
Mid-Market
48.4%
Enterprise
9.4%

Reviewers' Industry

 
Computer Software
24.5%
Information Technology and Services
14.3%
 
Internet
16.7%
Computer Software
14.3%
 
Information Technology and Services
15.0%
Financial Services
5.2%
 
Marketing and Advertising
6.9%
Telecommunications
4.5%
 
Education Management
2.0%
Insurance
4.5%
 
Other
34.9%
Other
57.1%
Intercom
Computer Software
24.5%
Internet
16.7%
Information Technology and Services
15.0%
Marketing and Advertising
6.9%
Education Management
2.0%
Other
34.9%
SnapEngage
Information Technology and Services
14.3%
Computer Software
14.3%
Financial Services
5.2%
Telecommunications
4.5%
Insurance
4.5%
Other
57.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Luca S.
Administrator in Computer Software

Difficult to customise (colours etc.) Support are helpful but it's a little hard to set up.

 
Intercom
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.

Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Luca S.
Administrator in Computer Software

Difficult to customise (colours etc.) Support are helpful but it's a little hard to set up.

Screenshots

 
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Videos

 

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

No videos provided
Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

SnapEngage
No videos provided

Downloads

SnapEngage
No downloads provided
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