# Fin vs Re:amaze Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Fin by Intercom excels in providing a resourceful and organized AI experience, with users highlighting its ability to quickly pull information from the knowledge base to answer customer queries efficiently. This feature significantly reduces the time spent on simple inquiries, allowing support teams to focus on more complex issues.
- **Users say** that Re:amaze offers a flexible and customizable interface that caters well to businesses of all sizes. Reviewers appreciate the multi-brand approach and the centralized communication history, which enhances team collaboration and efficiency in customer service responses.
- **According to verified reviews** , Fin by Intercom has a notably higher G2 Score in the Live Chat category, indicating greater overall satisfaction among users. This is reflected in feedback praising its quick implementation and intuitive onboarding process, making it easier for teams to get started.
- **Reviewers mention** that while Re:amaze has a strong focus on support quality, with high ratings for its customer service, it faces challenges in comparison to Fin by Intercom's advanced AI capabilities. Users have noted that Re:amaze's recent AI features are helpful, but they may not match the depth of automation offered by Fin.
- **G2 reviewers highlight** that Fin by Intercom's entry-level pricing is significantly lower than Re:amaze's, making it a more accessible option for small businesses looking to implement effective customer service solutions without a hefty investment.
- **Users report** that while both platforms have strong usability ratings, Re:amaze slightly edges out in ease of setup and administration, with reviewers appreciating its straightforward interface and the ability to customize settings to fit their specific needs.



| | Fin | Re:amaze | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 3,850 | 140 | 
| **Largest Market Segment** | Small-Business (58.4% of reviews) | Small-Business (81.0% of reviews) | 
| **Entry Level Price** | $0.99 1 Outcome | $29 per agent / month | 

---
## Top Pros & Cons

### Fin

Pros:
- Helpful (435 reviews)
- Ease of Use (433 reviews)

Cons:
- Missing Features (152 reviews)
- AI Limitations (130 reviews)

### Re:amaze

Pros:
- Customer Support (1 reviews)
- Flexibility (1 reviews)


---
## Ratings Comparison
| Rating | Fin | Re:amaze | 
|---|---|---|
  | **Meets Requirements** | 8.8 (2899 reviews) | 9.2 (122 reviews) | 
  | **Ease of Use** | 8.9 (2930 reviews) | 9.0 (124 reviews) | 
  | **Ease of Setup** | 8.4 (1527 reviews) | 8.9 (77 reviews) | 
  | **Ease of Admin** | 8.6 (1355 reviews) | 9.4 (77 reviews) | 
  | **Quality of Support** | 8.6 (2793 reviews) | 9.4 (117 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (1350 reviews) | 9.6 (76 reviews) | 
  | **Product Direction (% positive)** | 8.8 (2749 reviews) | 9.2 (122 reviews) | 

---
## Pricing

### Fin

#### Entry-Level Pricing

Plan: Fin with your current helpdesk

Price: $0.99 1 Outcome

Description: Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.

Key Features:
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more

[Browse all 4 editions](https://www.g2.com/products/fin/pricing)

#### Free Trial

Yes

### Re:amaze

#### Entry-Level Pricing

Plan: Basic

Price: $29 per agent / month

Description: Re:amaze Basic includes everything you need to grow your customer service team and culture.

Key Features:
- Unlimited Email Inboxes
- Social Media Integration
- Basic Reporting and Analytics

[Browse all 5 editions](https://www.g2.com/products/re-amaze/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Fin** | 8.5/10 | 1907 |
| **Re:amaze** | 9.0/10 | 93 |

#### Ticket and Case Management

| Feature | Fin | Re:amaze | 
|---|---|---|
| **Ticket creation user experience** | 8.6 (1104 reviews) ✓ Verified | 9.3 (66 reviews) ✓ Verified | 
| **Ticket response user experience** | 8.8 (1126 reviews) ✓ Verified | 9.3 (67 reviews) ✓ Verified | 
| **Workflow** | 8.7 (1102 reviews) ✓ Verified | 9.0 (67 reviews) ✓ Verified | 
| **Response Automation** | 8.6 (1154 reviews) ✓ Verified | 8.9 (60 reviews) ✓ Verified | 
| **SLA Management** | 8.3 (682 reviews) ✓ Verified | 8.8 (40 reviews) ✓ Verified | 
| **Attachments/Screencasts** | 8.8 (1139 reviews) ✓ Verified | 8.6 (67 reviews) ✓ Verified | 
| **Ticket Collaboration** | 8.8 (1064 reviews) ✓ Verified | 9.1 (58 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 8.6 (966 reviews) ✓ Verified | 8.9 (29 reviews) ✓ Verified | 

#### Generative AI

| Feature | Fin | Re:amaze | 
|---|---|---|
| **AI Text Generation** | 8.3 (249 reviews) | Not enough data | 
| **AI Text Summarization** | 8.2 (250 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Fin | Re:amaze | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (62 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (62 reviews) | Not enough data | 
| **Proactive Assistance** | 7.9 (62 reviews) | Not enough data | 

#### Communication Channels

| Feature | Fin | Re:amaze | 
|---|---|---|
| **Customer Portal** | 8.8 (895 reviews) ✓ Verified | 9.1 (54 reviews) ✓ Verified | 
| **Email to Case** | 8.8 (1095 reviews) ✓ Verified | 9.3 (64 reviews) ✓ Verified | 
| **Chat/Live Support** | 9.4 (1271 reviews) ✓ Verified | 9.3 (68 reviews) ✓ Verified | 
| **Social Integration** | 8.3 (813 reviews) | 8.8 (63 reviews) ✓ Verified | 
| **Voice** | 7.6 (525 reviews) | Feature Not Available | 

#### Platform

| Feature | Fin | Re:amaze | 
|---|---|---|
| **Mobile User Support** | 8.1 (723 reviews) ✓ Verified | 9.1 (49 reviews) ✓ Verified | 
| **Customization ** | 8.2 (1270 reviews) ✓ Verified | 8.5 (68 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.7 (826 reviews) ✓ Verified | 9.2 (52 reviews) ✓ Verified | 
| **Integration** | 8.7 (791 reviews) ✓ Verified | 9.2 (47 reviews) ✓ Verified | 
| **Reporting** | 8.1 (1019 reviews) ✓ Verified | 9.1 (57 reviews) ✓ Verified | 
| **Dashboards** | 8.2 (1019 reviews) ✓ Verified | 8.8 (61 reviews) ✓ Verified | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Fin** | 8.4/10 | 562 |
| **Re:amaze** | N/A | N/A |

#### Messenger

| Feature | Fin | Re:amaze | 
|---|---|---|
| **Sequencing** | 8.8 (383 reviews) ✓ Verified | Not enough data | 
| **AI** | 8.1 (363 reviews) ✓ Verified | Not enough data | 
| **Live Chat** | 9.3 (478 reviews) ✓ Verified | Not enough data | 
| **Customization Interface** | 8.5 (327 reviews) ✓ Verified | Not enough data | 

#### Channels

| Feature | Fin | Re:amaze | 
|---|---|---|
| **Social Media** | 8.0 (293 reviews) ✓ Verified | Not enough data | 
| **Website** | 9.0 (438 reviews) ✓ Verified | Not enough data | 
| **Text Message (SMS)** | 7.9 (207 reviews) ✓ Verified | Not enough data | 
| **Voice Assistants** | 7.3 (121 reviews) | Not enough data | 
| **Other** | 8.1 (229 reviews) ✓ Verified | Not enough data | 

#### Customers

| Feature | Fin | Re:amaze | 
|---|---|---|
| **Targeting** | 8.8 (428 reviews) ✓ Verified | Not enough data | 
| **Profiles** | 8.6 (432 reviews) ✓ Verified | Not enough data | 
| **Analytics** | 8.2 (436 reviews) ✓ Verified | Not enough data | 
| **Lead Gathering** | 8.3 (387 reviews) ✓ Verified | Not enough data | 
| **Sales Conversion** | 8.2 (379 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Fin | Re:amaze | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Digital Adoption Platform

| Product | Score | Reviews |
|---|---|---|
| **Fin** | 8.7/10 | 229 |
| **Re:amaze** | N/A | N/A |

#### User Analysis

| Feature | Fin | Re:amaze | 
|---|---|---|
| **Survey Implementation** | 8.6 (140 reviews) | Not enough data | 
| **Data Analysis** | 8.4 (157 reviews) | Not enough data | 

#### User Support

| Feature | Fin | Re:amaze | 
|---|---|---|
| **User Segmentation** | 9.1 (167 reviews) | Not enough data | 
| **Multi-Language Support** | 8.1 (119 reviews) | Not enough data | 
| **Behavior-responsive Messaging** | 8.8 (151 reviews) | Not enough data | 

#### Walkthrough Type

| Feature | Fin | Re:amaze | 
|---|---|---|
| **Audio-visual Walkthroughs** | 8.9 (136 reviews) | Not enough data | 
| **Text Bubble Walkthroughs** | 9.0 (146 reviews) | Not enough data | 

#### Platform Basics - Digital Adoption Platform

| Feature | Fin | Re:amaze | 
|---|---|---|
| **Integration** | Not enough data | Not enough data | 
| **Communications** | Not enough data | Not enough data | 

#### Analytics - Digital Adoption Platform

| Feature | Fin | Re:amaze | 
|---|---|---|
| **Analytics** | Not enough data | Not enough data | 

#### Functions - Digital Adoption Platform

| Feature | Fin | Re:amaze | 
|---|---|---|
| **Customer self-service** | Not enough data | Not enough data | 
| **In-app guidance** | Not enough data | Not enough data | 

#### Agentic AI - Digital Adoption Platform

| Feature | Fin | Re:amaze | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Fin** | 8.6/10 | 260 |
| **Re:amaze** | N/A | N/A |

#### Channels

| Feature | Fin | Re:amaze | 
|---|---|---|
| **Multi-Channel Coverage** | 8.8 (230 reviews) | Not enough data | 
| **Open Listening** | 8.3 (219 reviews) | Not enough data | 
| **Physical Media** | Feature Not Available | Not enough data | 

#### Design

| Feature | Fin | Re:amaze | 
|---|---|---|
| **Communications Strategy Development** | Feature Not Available | Not enough data | 
| **Create Content** | Feature Not Available | Not enough data | 
| **Personalization** | 8.7 (231 reviews) | Not enough data | 
| **Inbound Identification** | 8.7 (223 reviews) | Not enough data | 
| **Regulatory Compliance** | 8.6 (216 reviews) | Not enough data | 

#### Generative AI

| Feature | Fin | Re:amaze | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | 8.3 (86 reviews) | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Fin** | 8.3/10 | 140 |
| **Re:amaze** | N/A | N/A |

#### Productivity Tools

| Feature | Fin | Re:amaze | 
|---|---|---|
| **Notes** | 8.8 (129 reviews) | Not enough data | 
| **Internal Discussion** | 8.3 (126 reviews) | Not enough data | 
| **Assignments and Tasks** | 8.2 (121 reviews) | Not enough data | 
| **Workflows** | 8.7 (124 reviews) | Not enough data | 
| **Templates** | 8.8 (124 reviews) | Not enough data | 
| **Integrations** | 8.5 (124 reviews) | Not enough data | 
| **Tagging System** | 8.7 (125 reviews) | Not enough data | 

#### Analytics

| Feature | Fin | Re:amaze | 
|---|---|---|
| **Trends** | 8.2 (111 reviews) | Not enough data | 
| **Performance Tracking** | 8.2 (120 reviews) | Not enough data | 
| **Email Tracking** | 8.2 (120 reviews) | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Fin | Re:amaze | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (27 reviews) | Not enough data | 
| **Decision Making** | 7.7 (27 reviews) | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Fin** | 8.2/10 | 96 |
| **Re:amaze** | N/A | N/A |

#### Responses

| Feature | Fin | Re:amaze | 
|---|---|---|
| **Personalization** | 9.1 (84 reviews) | Not enough data | 
| **Route To Human** | 9.0 (88 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 9.0 (84 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | Fin | Re:amaze | 
|---|---|---|
| **Sales Follow-Up** | 7.7 (61 reviews) | Not enough data | 
| **Customer Interaction Automation** | 8.7 (63 reviews) | Not enough data | 
| **Lead Generation** | Feature Not Available | Not enough data | 
| **Document Processing** | 8.1 (63 reviews) | Not enough data | 
| **Feedback Collection** | 8.7 (63 reviews) | Not enough data | 

#### Platform

| Feature | Fin | Re:amaze | 
|---|---|---|
| **Conversation Editor** | 9.1 (81 reviews) | Not enough data | 
| **Integration** | 8.8 (83 reviews) | Not enough data | 
| **Human-In-The-Loop** | 9.1 (84 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Fin | Re:amaze | 
|---|---|---|
| **Independent Decision Making** | 8.5 (65 reviews) | Not enough data | 
| **Adaptive Responses** | 8.6 (65 reviews) | Not enough data | 
| **Task Execution** | 8.4 (64 reviews) | Not enough data | 
| **Problem Solving** | 8.7 (67 reviews) | Not enough data | 

#### Generative AI

| Feature | Fin | Re:amaze | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | 8.9 (51 reviews) | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Fin** | 8.8/10 | 711 |
| **Re:amaze** | N/A | N/A |

#### Responses

| Feature | Fin | Re:amaze | 
|---|---|---|
| **Customization** | 8.8 (600 reviews) | Not enough data | 
| **Control** | 8.8 (589 reviews) | Not enough data | 
| **Route To Human** | 9.0 (591 reviews) | Not enough data | 
| **Menu bars** | 8.8 (559 reviews) | Not enough data | 
| **Drip sequences** | 8.6 (479 reviews) | Not enough data | 

#### Platform

| Feature | Fin | Re:amaze | 
|---|---|---|
| **Live chat** | 9.5 (620 reviews) | Not enough data | 
| **Integrations** | 8.9 (585 reviews) | Not enough data | 
| **Branding** | 8.8 (579 reviews) | Not enough data | 
| **Analytics** | 8.7 (564 reviews) | Not enough data | 
| **A/B testing** | 8.3 (420 reviews) | Not enough data | 
| **Role-based access** | 8.9 (529 reviews) | Not enough data | 
| **Collection of information** | 8.8 (584 reviews) | Not enough data | 

#### Generative AI

| Feature | Fin | Re:amaze | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | 8.4 (143 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Fin** | 8.7/10 | 1235 |
| **Re:amaze** | N/A | N/A |

#### Conversational Platform

| Feature | Fin | Re:amaze | 
|---|---|---|
| **Personalization** | 8.7 (1059 reviews) | Not enough data | 
| **Omnichannel** | 8.7 (839 reviews) | Not enough data | 
| **Contextual Engagement** | 8.7 (858 reviews) | Not enough data | 
| **Proactive Engagement** | 9.0 (779 reviews) | Not enough data | 

#### Support Automation

| Feature | Fin | Re:amaze | 
|---|---|---|
| **Intelligent Routing** | 8.6 (859 reviews) | Not enough data | 
| **Seamless Escalation** | 8.7 (902 reviews) | Not enough data | 
| **Transcripts** | 8.5 (520 reviews) | Not enough data | 
| **Self-Serve Support** | 8.9 (816 reviews) | Not enough data | 

#### Generative AI

| Feature | Fin | Re:amaze | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | 8.4 (156 reviews) | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Fin** | 8.4/10 | 244 |
| **Re:amaze** | N/A | N/A |

#### Customer Support

| Feature | Fin | Re:amaze | 
|---|---|---|
| **Text** | 8.6 (202 reviews) | Not enough data | 
| **Speech** | 7.4 (185 reviews) | Not enough data | 
| **Knowledge Base** | 9.0 (214 reviews) | Not enough data | 

#### Automation

| Feature | Fin | Re:amaze | 
|---|---|---|
| **Ticket Resolution** | 8.4 (211 reviews) | Not enough data | 
| **Customization** | 8.3 (208 reviews) | Not enough data | 
| **Intelligent Routing** | 8.5 (198 reviews) | Not enough data | 

#### Artificial Intelligence

| Feature | Fin | Re:amaze | 
|---|---|---|
| **Learning** | 8.5 (201 reviews) | Not enough data | 
| **Language** | 8.6 (193 reviews) | Not enough data | 
| **Conversational AI** | 8.5 (205 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Fin** | 8.6/10 | 1837 |
| **Re:amaze** | 9.2/10 | 82 |

#### Generative AI

| Feature | Fin | Re:amaze | 
|---|---|---|
| **AI Text Generation** | 8.3 (297 reviews) | Not enough data | 
| **AI Text Summarization** | 8.3 (295 reviews) | Not enough data | 
| **AI Text-to-Speech** | Feature Not Available | Not enough data | 

#### Communication

| Feature | Fin | Re:amaze | 
|---|---|---|
| **Pop-up Chat** | 9.2 (1445 reviews) ✓ Verified | 9.6 (59 reviews) ✓ Verified | 
| **Notifications** | 8.9 (1454 reviews) ✓ Verified | 9.4 (59 reviews) ✓ Verified | 
| **Targeted Emails** | 8.7 (1194 reviews) ✓ Verified | 9.1 (26 reviews) ✓ Verified | 
| **In-App Messaging** | 9.1 (1359 reviews) ✓ Verified | 9.3 (39 reviews) ✓ Verified | 
| **Co-Browsing** | 8.2 (595 reviews) | Not enough data | 

####  Internal Use

| Feature | Fin | Re:amaze | 
|---|---|---|
| **Customization ** | 8.2 (1270 reviews) ✓ Verified | 8.5 (68 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.7 (1095 reviews) ✓ Verified | 9.4 (56 reviews) ✓ Verified | 
| **Lead Development** | 8.2 (1043 reviews) ✓ Verified | 9.0 (34 reviews) ✓ Verified | 
| **Knowledge Base** | 8.7 (1252 reviews) ✓ Verified | 9.3 (49 reviews) ✓ Verified | 
| **Team Inbox ** | 8.9 (1321 reviews) ✓ Verified | 9.5 (46 reviews) ✓ Verified | 
| **Customer Profiles** | 8.6 (1289 reviews) ✓ Verified | 8.8 (48 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Fin** | 8.2/10 | 759 |
| **Re:amaze** | 9.1/10 | 62 |

#### Generative AI

| Feature | Fin | Re:amaze | 
|---|---|---|
| **AI Text Summarization** | 8.2 (95 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Fin | Re:amaze | 
|---|---|---|
| **Knowledge Base** | 9.0 (662 reviews) | 9.1 (47 reviews) | 
| **Searchable Articles** | 8.9 (658 reviews) | 9.0 (48 reviews) | 
| **Mobile Optimization** | 8.2 (493 reviews) | Not enough data | 
| **Personalization** | 8.4 (541 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Fin | Re:amaze | 
|---|---|---|
| **Branding** | 8.7 (534 reviews) | Not enough data | 
| **Automation** | 8.8 (544 reviews) | Not enough data | 
| **Artificial Intelligence** | 8.4 (486 reviews) | Not enough data | 
| **Integrations** | 8.6 (527 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Fin | Re:amaze | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (47 reviews) | Not enough data | 
| **Multi-step Planning** | 7.9 (47 reviews) | Not enough data | 
| **Cross-system Integration** | 7.5 (48 reviews) | Not enough data | 
| **Adaptive Learning** | 7.9 (50 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.1 (51 reviews) | Not enough data | 
| **Proactive Assistance** | 7.5 (48 reviews) | Not enough data | 
| **Decision Making** | 7.6 (48 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Fin** | 9.1/10 | 99 |
| **Re:amaze** | 9.2/10 | 59 |

#### Generative AI

| Feature | Fin | Re:amaze | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 

#### Process

| Feature | Fin | Re:amaze | 
|---|---|---|
| **Mentions** | 9.3 (89 reviews) | 9.2 (38 reviews) | 
| **Tickets** | 9.0 (87 reviews) | 9.2 (43 reviews) | 
| **Macros** | 9.6 (90 reviews) | 9.0 (38 reviews) | 

#### Channels

| Feature | Fin | Re:amaze | 
|---|---|---|
| **Email** | 9.4 (90 reviews) | 9.5 (56 reviews) | 
| **Social** | 8.8 (88 reviews) | 8.9 (57 reviews) | 
| **Live Chat** | 9.5 (92 reviews) | 9.3 (53 reviews) | 
| **Phone** | 8.4 (82 reviews) | 9.3 (23 reviews) | 
| **Text** | 8.8 (84 reviews) | 9.2 (30 reviews) | 

#### Insight

| Feature | Fin | Re:amaze | 
|---|---|---|
| **Surveys** | 9.1 (86 reviews) | 8.6 (27 reviews) | 
| **Reporting** | 9.2 (88 reviews) | 9.1 (37 reviews) | 
| **Visitor Activity** | 8.8 (83 reviews) | 9.0 (38 reviews) | 
| **Help Desk** | 9.3 (83 reviews) | 9.5 (44 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Fin** | 7.2/10 | 17 |
| **Re:amaze** | N/A | N/A |

#### Generative AI

| Feature | Fin | Re:amaze | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | 7.4 (17 reviews) | Not enough data | 

### Conversational Interface Agents

| Product | Score | Reviews |
|---|---|---|
| **Fin** | N/A | N/A |
| **Re:amaze** | N/A | N/A |

#### Natural Language Interaction - Conversational Interface Agents 

| Feature | Fin | Re:amaze | 
|---|---|---|
| **Natural Language Query Understanding** | Not enough data | Not enough data | 
| **Multi-Turn Conversation Management** | Not enough data | Not enough data | 
| **Voice & Text Interface Support** | Not enough data | Not enough data | 

#### Intent & Action Handling - Conversational Interface Agents 

| Feature | Fin | Re:amaze | 
|---|---|---|
| **Data Retrieval from Connected Systems** | Not enough data | Not enough data | 
| **Intent Recognition & Mapping** | Not enough data | Not enough data | 
| **Action & Workflow Triggering** | Not enough data | Not enough data | 

#### Context & Personalization - Conversational Interface Agents 

| Feature | Fin | Re:amaze | 
|---|---|---|
| **Conversation Context Persistence** | Not enough data | Not enough data | 
| **User Identity & Permission Awareness** | Not enough data | Not enough data | 

#### Enterprise Integration & Deployment - Conversational Interface Agents 

| Feature | Fin | Re:amaze | 
|---|---|---|
| **Enterprise Application Integrations** | Not enough data | Not enough data | 
| **Security & Access Controls** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Fin** | 7.9/10 | 267 |
| **Re:amaze** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Fin | Re:amaze | 
|---|---|---|
| **Automated Ticket Resolution** | 7.9 (195 reviews) | Not enough data | 
| **Contextual Response Generation** | 8.0 (203 reviews) | Not enough data | 
| **Sentiment Analysis** | 7.8 (167 reviews) | Not enough data | 
| **Knowledge Base Utilization** | 8.5 (195 reviews) | Not enough data | 
| **Multilingual Support** | 8.0 (161 reviews) | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Fin | Re:amaze | 
|---|---|---|
| **Proactive Customer Outreach** | 7.5 (158 reviews) | Not enough data | 
| **Feedback Collection** | 7.9 (161 reviews) | Not enough data | 
| **Escalation Handling** | 7.9 (174 reviews) | Not enough data | 
| **Workflow Optimization** | 8.5 (200 reviews) | Not enough data | 

#### Automation

| Feature | Fin | Re:amaze | 
|---|---|---|
| **Customer Interaction Automation** | 8.4 (199 reviews) | Not enough data | 
| **Feedback Collection** | 7.9 (164 reviews) | Not enough data | 
| **Document Processing** | 7.2 (156 reviews) | Not enough data | 

#### Autonomy

| Feature | Fin | Re:amaze | 
|---|---|---|
| **Independent Decision Making** | 7.6 (162 reviews) | Not enough data | 
| **Adaptive Responses** | 7.8 (164 reviews) | Not enough data | 
| **Task Execution** | 7.3 (163 reviews) | Not enough data | 
| **Problem Solving** | 7.7 (166 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Fin** | N/A | N/A |
| **Re:amaze** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Fin | Re:amaze | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (5):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Fin (10):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Chatbots Software](https://www.g2.com/categories/chatbots), [Conversational Interface Agents Software](https://www.g2.com/categories/conversational-interface-agents)



---
## Reviewer Demographics

### By Company Size

| Segment | Fin | Re:amaze | 
|---|---|---|
| **Small-Business** | 58.4% | 81.0% | 
| **Mid-Market** | 37.3% | 16.8% | 
| **Enterprise** | 4.4% | 2.2% | 

### By Industry

#### Fin

- **Computer Software:** 26.6%
- **Information Technology and Services:** 13.2%
- **Financial Services:** 7.1%
- **Internet:** 4.9%
- **Marketing and Advertising:** 4.7%
- **Consumer Services:** 4.3%
- **Education Management:** 2.0%
- **Health, Wellness and Fitness:** 1.5%
- **Hospital & Health Care:** 1.4%
- **E-Learning:** 1.3%
- **Other:** 33.0%

#### Re:amaze

- **Retail:** 19.0%
- **Apparel & Fashion:** 6.6%
- **Consumer Electronics:** 6.6%
- **Sporting Goods:** 5.8%
- **Consumer Goods:** 5.1%
- **Computer Software:** 5.1%
- **Automotive:** 4.4%
- **Information Technology and Services:** 4.4%
- **Marketing and Advertising:** 3.6%
- **Food & Beverages:** 2.9%
- **Other:** 36.5%

---
## Alternatives

### Alternatives to Fin

- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1904 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6899 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3741 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2462 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (558 reviews)
- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7328 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1112 reviews)

### Alternatives to Re:amaze

- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (558 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6899 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3741 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1904 reviews)
- [Kustomer](https://www.g2.com/products/kustomer/reviews) — 4.4/5 stars (555 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1112 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (427 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7584 reviews)

---
## Top Discussions

### Fin

- Title: [What is Intercom used for?](https://www.g2.com/discussions/what-is-intercom-used-for) — 3 comments
  > **Top comment:** "for sending emails to our correspondents and monitoring our calls"
- Title: [Does intercom have live chat?](https://www.g2.com/discussions/does-intercom-have-live-chat) — 2 comments
  > **Top comment:** "Yes."
- Title: [How do I change notification sound? Can I integrate with Google translate?](https://www.g2.com/discussions/50203-how-do-i-change-notification-sound-can-i-integrate-with-google-translate) — 2 comments, 1 upvote
  > **Top comment:** "You can use the lang feature. It is easier to use."
- Title: [¿What is the best economic model in order to use Intercom?](https://www.g2.com/discussions/what-is-the-best-economic-model-in-order-to-use-intercom) — 2 comments, 1 upvote
  > **Top comment:** "Plus is $39/seat (User) per month.
Its enough to get started"
- Title: [While interaction can be audio visual emojies be developed](https://www.g2.com/discussions/15032-while-interaction-can-be-audio-visual-emojies-be-developed) — 2 comments, 2 upvotes
  > **Top comment:** "I do not think they have developed Intercom that far yet, though it would be great."

### Re:amaze

- Title: [What if your pricing changes in the future? Will I be grandfathered?](https://www.g2.com/discussions/grandfathering) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "We're serious about pricing because we know how important it is for you to estimate costs and be able to scale your growth according to your business growth...."
- Title: [How do I utilize the search option better?](https://www.g2.com/discussions/33045-how-do-i-utilize-the-search-option-better) — 1 comment
  > **Top comment:** "Hi, can you verify for me which search you're referring to and what you're trying to do (such as search FAQ Pages, Saved Response Templates, Search Reamaze's..."
- Title: [Do you offer discounts?](https://www.g2.com/discussions/discounts-677005de-b8b6-465d-ab11-705872f4be92) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "We offer discounts for businesses in the following industries:

- Education
- Non-profit
- Healthcare

We also offer bulk volume discounts for..."
- Title: [What is your team size and how long have you been around?](https://www.g2.com/discussions/about-re-amaze) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Re:amaze was founded in 2012 in San Jose, California. We're a small shop with roughly 15 employees. We're also the creators of Clearalias.com and..."
- Title: [What are Re:amaze's core features?](https://www.g2.com/discussions/core-features) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Re:amaze offers 4 core features.

1. Re:amaze Inbox is a shared inbox helpdesk tool built for your entire team to collaborate on customer support. Connect..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/fin-vs-re-amaze)