Compare Intercom, Pure Chat, SnapEngage, and Talkus

Pricing

 
Engage
$53
starting from
Free
100% Free
Essentials
From $16
per user / per month
 
Respond
$53
starting from
Pro
$99/mo
(paid monthly)
Professional
From $26
per user / per month
 
Educate
$49
monthly flat rate
Enterprise
From $40
per user / per month
 
Free Trial
Free Trial
Free Trial
Free Trial
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial
Pure Chat
Free
100% Free
Pro
$99/mo(paid monthly)
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
Talkus
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.8
8.6
8.9
Ease of Use
Ease of Use
8.7
9.3
9.2
9.2
Ease of Setup
Ease of Setup
8.3
9.3
8.8
9.5
Ease of Admin
Ease of Admin
8.7
9.0
8.8
8.8
Quality of Support
Quality of Support
8.5
8.9
9.1
9.3
Ease of Doing Business With
Ease of Doing Business With
8.8
9.3
9.4
9.8
Product Direction (% positive)
Product Direction (% positive)
8.4
9.0
8.4
10.0
Meets Requirements
Intercom
8.6
Pure Chat
8.8
SnapEngage
8.6
Talkus
8.9
Ease of Use
Intercom
8.7
Pure Chat
9.3
SnapEngage
9.2
Talkus
9.2
Ease of Setup
Intercom
8.3
Pure Chat
9.3
SnapEngage
8.8
Talkus
9.5
Ease of Admin
Intercom
8.7
Pure Chat
9.0
SnapEngage
8.8
Talkus
8.8
Quality of Support
Intercom
8.5
Pure Chat
8.9
SnapEngage
9.1
Talkus
9.3
Ease of Doing Business With
Intercom
8.8
Pure Chat
9.3
SnapEngage
9.4
Talkus
9.8
Product Direction (% positive)
Intercom
8.4
Pure Chat
9.0
SnapEngage
8.4
Talkus
10.0

Features

Communication
Pop-up Chat
Intercom
9.2
Pure Chat
9.2
SnapEngage
9.0
Talkus
Not enough data available
Notifications
Intercom
8.8
Pure Chat
8.8
SnapEngage
8.3
Talkus
Not enough data available
Targeted Emails
Intercom
8.6
Pure Chat
Not enough data available
SnapEngage
7.6
Talkus
Not enough data available
In-App Messaging
Intercom
9.0
Pure Chat
Not enough data available
SnapEngage
8.0
Talkus
Not enough data available
Internal Use
Customization
Intercom
7.9
Pure Chat
8.2
SnapEngage
8.1
Talkus
9.3
Conversation Archiving
Intercom
8.6
Pure Chat
8.4
SnapEngage
8.1
Talkus
Not enough data available
Lead Development
Intercom
8.0
Pure Chat
8.0
SnapEngage
8.2
Talkus
Not enough data available
Knowledge Base
Intercom
8.1
Pure Chat
Not enough data available
SnapEngage
8.3
Talkus
Not enough data available
Team Inbox
Intercom
8.6
Pure Chat
Not enough data available
SnapEngage
7.4
Talkus
Not enough data available
Customer Profiles
Intercom
8.2
Pure Chat
8.1
SnapEngage
7.6
Talkus
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
68.3%
58.0%
42.2%
83.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
27.8%
29.5%
48.4%
8.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
4.0%
12.5%
9.4%
8.3%
Intercom
Small-Business
68.3%
Mid-Market
27.8%
Enterprise
4.0%
Pure Chat
Small-Business
58.0%
Mid-Market
29.5%
Enterprise
12.5%
SnapEngage
Small-Business
42.2%
Mid-Market
48.4%
Enterprise
9.4%
Talkus
Small-Business
83.3%
Mid-Market
8.3%
Enterprise
8.3%

Reviewers' Industry

 
Computer Software
24.3%
Higher Education
5.8%
Information Technology and Services
14.3%
Internet
25.0%
 
Internet
16.5%
Financial Services
5.8%
Computer Software
14.3%
Logistics and Supply Chain
16.7%
 
Information Technology and Services
14.9%
Computer Software
5.8%
Financial Services
5.2%
Marketing and Advertising
8.3%
 
Marketing and Advertising
7.0%
Retail
4.9%
Telecommunications
4.5%
Leisure, Travel & Tourism
8.3%
 
Consumer Services
2.0%
Information Technology and Services
4.9%
Insurance
4.5%
Information Technology and Services
8.3%
 
Other
35.3%
Other
72.8%
Other
57.1%
Other
33.3%
Intercom
Computer Software
24.3%
Internet
16.5%
Information Technology and Services
14.9%
Marketing and Advertising
7.0%
Consumer Services
2.0%
Other
35.3%
Pure Chat
Higher Education
5.8%
Financial Services
5.8%
Computer Software
5.8%
Retail
4.9%
Information Technology and Services
4.9%
Other
72.8%
SnapEngage
Information Technology and Services
14.3%
Computer Software
14.3%
Financial Services
5.2%
Telecommunications
4.5%
Insurance
4.5%
Other
57.1%
Talkus
Internet
25.0%
Logistics and Supply Chain
16.7%
Marketing and Advertising
8.3%
Leisure, Travel & Tourism
8.3%
Information Technology and Services
8.3%
Other
33.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.

Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Carl N.
Administrator

We have tried every Slack live chat tool that we've been able to come across, and Talkus is by far the best. We came across them when we were looking to add the ability for people to text us for support. We then realized they not only provided Live Chat...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

G2 User

It runs slowly at times and it seems that messages get lost

G2 User

some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM....

Travis G.
Administrator in Financial Services

There is no social media integration, but I believe that is coming soon.

 
Intercom
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.

Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Pure Chat
Most Helpful Favorable Review
Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Most Helpful Critical Review
G2 User

It runs slowly at times and it seems that messages get lost

SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
G2 User

some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM....

Talkus
Most Helpful Favorable Review
Carl N.
Administrator

We have tried every Slack live chat tool that we've been able to come across, and Talkus is by far the best. We came across them when we were looking to add the ability for people to text us for support. We then realized they not only provided Live Chat...

Most Helpful Critical Review
Travis G.
Administrator in Financial Services

There is no social media integration, but I believe that is coming soon.

Screenshots

 
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Videos

 

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

No videos providedNo videos providedNo videos provided
Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Pure Chat
No videos provided
SnapEngage
No videos provided
Talkus
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
Pure Chat
No downloads provided
SnapEngage
No downloads provided
Talkus
No downloads provided
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