Compare Intercom vs MyGuide

See this
comparison of Intercom vs. MyGuide
based on data from user reviews. Intercom rates 4.3/5 stars with 770 reviews. MyGuide rates 4.8/5 stars with 5 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Engage
$53
starting from
 
Respond
$53
starting from
 
Educate
$49
monthly flat rate
 
Free Trial
Free Trial Unavailable
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial
MyGuide
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.6
10.0
Ease of Use
Ease of Use
8.7
9.7
Ease of Setup
Ease of Setup
8.3
Not enough data available
Ease of Admin
Ease of Admin
8.7
Not enough data available
Quality of Support
Quality of Support
8.5
10.0
Ease of Doing Business With
Ease of Doing Business With
8.8
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
8.5
7.7
Meets Requirements
Intercom
8.6
MyGuide
10.0
Ease of Use
Intercom
8.7
MyGuide
9.7
Ease of Setup
Intercom
8.3
MyGuide
Not enough data available
Ease of Admin
Intercom
8.7
MyGuide
Not enough data available
Quality of Support
Intercom
8.5
MyGuide
10.0
Ease of Doing Business With
Intercom
8.8
MyGuide
Not enough data available
Product Direction (% positive)
Intercom
8.5
MyGuide
7.7

Features

User Analysis
Survey Implementation
Intercom
9.8
MyGuide
Not enough data available
Data Analysis
Intercom
9.1
MyGuide
Not enough data available
User Support
User Segmentation
Intercom
9.8
MyGuide
Not enough data available
Multi-Language Support
Intercom
9.6
MyGuide
Not enough data available
Behavior-responsive Messaging
Intercom
9.4
MyGuide
Not enough data available
Walkthrough Type
Audio-visual Walkthroughs
Intercom
9.6
MyGuide
Not enough data available
Text Bubble Walkthroughs
Intercom
9.4
MyGuide
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
67.1%
80.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
20.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
4.3%
0%
Intercom
Small-Business
67.1%
Mid-Market
28.6%
Enterprise
4.3%
MyGuide
Small-Business
80.0%
Mid-Market
20.0%
Enterprise
0%

Reviewers' Industry

 
Computer Software
24.2%
Information Technology and Services
60.0%
 
Internet
15.5%
Internet
20.0%
 
Information Technology and Services
13.3%
Computer Software
20.0%
 
Marketing and Advertising
6.9%
 
Consumer Services
2.3%
 
Other
37.8%
Other
0.0%
Intercom
Computer Software
24.2%
Internet
15.5%
Information Technology and Services
13.3%
Marketing and Advertising
6.9%
Consumer Services
2.3%
Other
37.8%
MyGuide
Information Technology and Services
60.0%
Internet
20.0%
Computer Software
20.0%
Other
0.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

vikas s.
User in Computer Software

I like the inline step functionality most. It help us to perform activities step by step. I used the tours set by our admin and I was able to understand functionality very quickly. I would recommend this software for setting up on-boarding tours.

Most Helpful Critical Review
Most Helpful Critical Review
User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Bhushan D.
User in Information Technology and Services

At this moment, I don't have any major issues, because I just used its image step feature.

 
Intercom
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

MyGuide
Most Helpful Favorable Review
vikas s.
User in Computer Software

I like the inline step functionality most. It help us to perform activities step by step. I used the tours set by our admin and I was able to understand functionality very quickly. I would recommend this software for setting up on-boarding tours.

Most Helpful Critical Review
Bhushan D.
User in Information Technology and Services

At this moment, I don't have any major issues, because I just used its image step feature.

Screenshots

 
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Videos

 

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

No videos provided
Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

MyGuide
No videos provided

Downloads

MyGuide
No downloads provided
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