Compare Fin by Intercom and Kustomer 
At a Glance
Market Segments
Small-Business (58.4% of reviews)
Mid-Market (65.8% of reviews)
Entry-Level Pricing
$0.99 1 Outcome
Contact Us
Fin by Intercom
Star Rating
(3,836)4.5 out of 5
Market Segments
Small-Business (58.4% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Outcome
Free Trial is available
Browse all 4 pricing plansKustomer
Star Rating
(514)4.5 out of 5
Market Segments
Mid-Market (65.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Learn more about KustomerSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in providing a more human-like interaction, with users appreciating its quick and comprehensive responses. Many find it refreshing compared to other AI chatbots that often deliver vague answers.
- Users say Kustomer shines in its ability to offer a unified view of customer interactions across various channels. This feature helps reduce manual work through automation, making it easier for agents to manage customer relationships effectively.
- According to verified reviews, Fin by Intercom is praised for its affordability, with an entry-level price significantly lower than Kustomer's. This makes it an attractive option for small businesses looking for effective AI support without breaking the bank.
- Reviewers mention that Kustomer's strong reporting capabilities and customizable fields allow for better data management and prioritization, which is particularly beneficial for mid-market companies that require detailed insights into customer interactions.
- Users highlight that while both platforms have similar star ratings, Kustomer's quality of support is noted to be slightly higher, with users appreciating the thorough assistance they receive when issues arise.
- G2 reviewers indicate that Fin by Intercom's ease of use is a significant advantage, with many users finding the platform intuitive and straightforward, which is crucial for teams that need to onboard quickly and start using the software effectively.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Outcome
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Free Trial
Fin by Intercom
Free Trial is available
Kustomer
Free Trial is available
Ratings
Meets Requirements
8.7
2,889
8.9
387
Ease of Use
8.9
2,920
8.8
402
Ease of Setup
8.4
1,519
8.6
212
Ease of Admin
8.6
1,346
8.1
152
Quality of Support
8.6
2,785
9.0
369
Has the product been a good partner in doing business?
8.8
1,341
8.8
148
Product Direction (% positive)
8.8
2,739
8.8
377
Features by Category
Ticket and Case Management
8.6
1103
|
Verified
9.2
184
|
Verified
8.8
1123
|
Verified
9.1
188
|
Verified
8.7
1101
|
Verified
8.9
192
|
Verified
8.6
1152
|
Verified
8.9
184
|
Verified
8.3
681
|
Verified
8.9
163
|
Verified
8.8
1138
|
Verified
8.9
182
|
Verified
8.8
1063
|
Verified
9.2
182
|
Verified
8.6
964
|
Verified
9.1
183
|
Verified
Generative AI
8.3
249
7.9
49
8.2
250
8.4
49
Agentic AI - Help Desk
7.8
62
7.8
43
8.3
62
7.9
43
7.9
62
8.1
43
Communication Channels
8.8
894
|
Verified
8.9
165
|
Verified
8.8
1093
|
Verified
9.3
190
|
Verified
9.4
1269
|
Verified
9.1
165
|
Verified
8.3
812
8.5
163
|
Verified
7.6
523
8.7
152
Platform
8.1
723
|
Verified
8.0
82
8.2
1270
|
Verified
8.7
169
|
Verified
8.7
826
|
Verified
9.2
124
|
Verified
8.7
791
|
Verified
8.9
120
|
Verified
8.1
1019
|
Verified
8.4
157
|
Verified
8.2
1019
|
Verified
8.5
156
|
Verified
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.8
229
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.3
86
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
598
Not enough data
8.8
587
Not enough data
9.0
590
Not enough data
8.8
559
Not enough data
8.6
478
Not enough data
Platform
9.5
617
Not enough data
8.9
585
Not enough data
8.8
579
Not enough data
8.7
564
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
583
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
143
Not enough data
Conversational Platform
8.7
1058
9.0
185
8.7
839
9.1
180
8.7
858
9.1
166
9.0
779
8.9
86
Support Automation
8.6
859
9.0
162
8.7
901
9.0
177
8.5
519
9.3
156
8.8
813
8.6
89
Generative AI
Feature Not Available
8.3
54
8.4
156
8.4
54
Customer Support
8.6
202
Not enough data
7.4
185
Not enough data
9.0
214
Not enough data
Automation
8.4
211
Not enough data
8.3
208
Not enough data
8.5
198
Not enough data
Artificial Intelligence
8.5
201
Not enough data
8.6
193
Not enough data
8.5
205
Not enough data
Generative AI
8.3
297
7.3
43
8.3
295
7.5
43
Feature Not Available
6.9
42
Communication
9.2
1443
|
Verified
8.9
156
|
Verified
8.9
1451
|
Verified
8.9
174
|
Verified
8.7
1192
|
Verified
9.0
144
|
Verified
9.1
1358
|
Verified
8.8
134
|
Verified
8.2
595
8.1
84
Internal Use
8.2
1270
|
Verified
8.7
169
|
Verified
8.7
1095
|
Verified
9.1
153
|
Verified
8.2
1043
|
Verified
8.2
90
8.7
1251
|
Verified
8.8
152
|
Verified
8.9
1321
|
Verified
9.0
157
|
Verified
8.6
1289
|
Verified
9.0
174
|
Verified
Generative AI
8.2
95
8.3
33
Self-Service Experience
9.0
658
8.9
89
8.9
654
8.7
86
Feature Not Available
8.6
67
8.2
492
8.3
50
8.4
537
8.6
54
Self-Service Platform
8.7
533
9.0
58
8.8
541
8.9
58
8.4
483
8.5
52
8.6
525
9.0
56
Agentic AI - Customer Self-Service
7.4
47
7.8
20
7.9
47
8.3
20
7.4
47
8.4
20
7.9
50
8.3
20
8.1
51
8.3
20
7.5
48
8.4
20
7.6
48
8.3
19
Generative AI
Feature Not Available
8.2(won by default)
23
Feature Not Available
8.3(won by default)
23
Process
9.3(won by 0.5)
89
8.8
40
9.0
86
9.2(won by 0.2)
44
9.6(won by 0.2)
89
9.4
45
Channels
9.4
89
9.6(won by 0.2)
45
8.8
88
9.0(won by 0.2)
42
9.5(won by 0.3)
91
9.2
42
8.3
81
9.1(won by 0.8)
41
8.8
83
9.3(won by 0.5)
41
Insight
9.1(tied score)
86
9.1(tied score)
42
9.2(won by 0.5)
88
8.7
45
8.8(won by 0.4)
83
8.4
40
9.3(won by 0.6)
83
8.7
43
Generative AI
Feature Not Available
8.0
35
7.4
17
8.3
35
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.9
193
7.9
7
7.9
201
7.9
7
7.8
167
7.4
7
8.5
193
8.1
7
8.0
161
7.9
7
Customer Interaction Automation - AI Customer Support Agents
7.5
158
8.1
7
7.9
160
8.1
7
7.9
173
8.1
7
8.5
195
8.3
7
Automation
8.4
195
8.8
7
8.0
163
8.6
7
7.2
156
8.8
7
Autonomy
7.6
162
8.8
7
7.7
163
9.0
7
7.2
162
8.6
7
7.7
166
8.1
7
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Kustomer are categorized as AI Customer Support Agents, Digital Customer Service Platforms, AI Agents For Business Operations, Conversational Support, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as Customer Service Automation, Shared Inbox, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Chatbots, and Conversational Interface Agents
Kustomer is categorized as AI Agent Builders
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kustomer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.5%
Information Technology and Services
13.2%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Consumer Services
13.2%
Retail
11.6%
Health, Wellness and Fitness
6.1%
Apparel & Fashion
5.7%
Food & Beverages
5.5%
Other
58.0%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
How do I change notification sound? Can I integrate with Google translate?
2 Comments
CH
You can use the lang feature. It is easier to use.Read more
How can I post a note with out it closing
1 Comment
ED
You can add internal note by clicking on note and it will be visible only for the users of your company :) Read more
Is there a way currently follow a customer in different ways such as a label so you can sort your follows by sales, shipping issues, parts replacement, follow up order. Not to be confused with the (labeling of a interaction) but current interactions that I need to go back to as a agent to check on my customer for a specific reason.
1 Comment
ED
All the conversations are in your search field and they are shown in the timeline. Read more
How can we get a ticket ID ?
1 Comment
HL
The ticket ID is the string of characters in the URL after the "events" portion. For example, if you have a ticket open, you will...Read more
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