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At a Glance
Market Segments
Mid-Market (51.7% of reviews)
Small-Business (58.7% of reviews)
Entry-Level Pricing
Starting at $2,500.00 Per Month
$0.99 1 Resolution
Drift
Star Rating
(1,254)4.4 out of 5
Market Segments
Mid-Market (51.7% of reviews)
Entry-Level Pricing
Starting at $2,500.00 Per Month
Browse all 3 pricing plansFin by Intercom
Star Rating
(3,672)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its Live Chat feature, scoring a remarkable 9.3, which reviewers say provides a seamless experience for real-time customer interactions. In contrast, Drift's Live Chat feature, while still strong at 9.1, is noted by users as slightly less intuitive.
- Reviewers mention that Intercom's Knowledge Base is highly effective, with a score of 9.0, allowing users to easily find answers. Drift's Knowledge Base, rated at 8.1, is seen as less comprehensive, leading to some frustration among users seeking quick solutions.
- G2 users highlight Intercom's superior Ticket Collaboration capabilities, scoring 8.8, which reviewers say enhances teamwork and communication. Drift, with a score of 8.5, is perceived as lacking some collaborative features that could improve team efficiency.
- Users on G2 report that Intercom's Customization Interface is user-friendly, scoring 8.5, which allows for easy tailoring of the platform to meet specific business needs. Drift's customization options, while rated the same, are mentioned as less flexible in certain areas.
- Reviewers mention that Intercom's Proactive Engagement feature, scoring 9.0, is particularly effective in reaching out to customers before they need assistance. Drift's score of 8.6 indicates it offers similar functionality, but users feel Intercom's approach is more refined and effective.
- Users say that Intercom's Multi-Channel Coverage is impressive, with a score of 8.8, allowing businesses to engage customers across various platforms seamlessly. Drift, rated at 7.9, is noted for having fewer channels integrated, which some users find limiting.
Pricing
Entry-Level Pricing
Drift
Premium
Starting at $2,500.00
Per Month
For small businesses. The right amount of conversational firepower to keep your business growing.
- * Everything in Free, plus:
- Live Chat
- Meetings
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Free Trial
Drift
Free Trial is available
Fin by Intercom
Free Trial is available
Ratings
Meets Requirements
8.7
1,017
8.8
2,809
Ease of Use
8.7
1,030
8.9
2,839
Ease of Setup
8.4
507
8.4
1,451
Ease of Admin
8.5
473
8.6
1,302
Quality of Support
8.8
938
8.6
2,705
Has the product been a good partner in doing business?
8.9
472
8.8
1,299
Product Direction (% positive)
8.9
995
8.8
2,660
Features by Category
Ticket and Case Management
Not enough data
8.6
1098
|
Verified
Not enough data
8.8
1116
|
Verified
Not enough data
8.7
1093
|
Verified
Not enough data
8.6
1141
|
Verified
Not enough data
8.3
678
|
Verified
Not enough data
8.8
1134
|
Verified
Not enough data
8.8
1058
|
Verified
Not enough data
8.6
959
|
Verified
Generative AI
Not enough data
8.3
245
Not enough data
8.2
246
Agentic AI - Help Desk
Not enough data
7.8
58
Not enough data
8.3
59
Not enough data
7.9
59
Communication Channels
Not enough data
8.8
889
|
Verified
Not enough data
8.8
1088
|
Verified
Not enough data
9.4
1262
|
Verified
Not enough data
8.3
810
Not enough data
7.6
520
Platform
Not enough data
8.1
718
|
Verified
8.4
461
|
Verified
8.2
1265
|
Verified
Not enough data
8.7
821
|
Verified
Not enough data
8.6
786
|
Verified
Not enough data
8.1
1013
|
Verified
Not enough data
8.2
1015
|
Verified
Messenger
8.5
204
|
Verified
8.8
383
|
Verified
8.2
202
|
Verified
8.1
363
|
Verified
9.1
274
|
Verified
9.3
478
|
Verified
8.6
251
|
Verified
8.5
327
|
Verified
Channels
7.9
117
|
Verified
8.0
293
|
Verified
8.9
250
|
Verified
9.0
438
|
Verified
7.7
92
|
Verified
7.9
207
|
Verified
7.6
82
|
Verified
7.3
121
7.8
91
|
Verified
8.1
229
|
Verified
Customers
8.6
225
|
Verified
8.8
428
|
Verified
8.4
203
|
Verified
8.6
432
|
Verified
8.1
242
|
Verified
8.2
436
|
Verified
8.7
241
|
Verified
8.3
387
|
Verified
8.5
245
|
Verified
8.2
379
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.9
316
|
Verified
Not enough data
8.2
310
|
Verified
Not enough data
8.2
289
|
Verified
Not enough data
8.7
305
|
Verified
Not enough data
Organization
8.0
266
|
Verified
Not enough data
8.0
270
|
Verified
Not enough data
8.3
277
|
Verified
Not enough data
Performance Analysis
7.8
242
|
Verified
Not enough data
8.0
262
|
Verified
Not enough data
Sales Analysis
7.5
216
|
Verified
Not enough data
7.7
222
|
Verified
Not enough data
Generative AI
7.5
88
Not enough data
7.6
86
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
Not enough data
8.6
140
Not enough data
8.4
157
User Support
Not enough data
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Walkthrough Type
Not enough data
8.9
136
Not enough data
9.0
146
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Generative AI
Not enough data
Feature Not Available
Not enough data
8.2
84
Responses
Not enough data
9.1
84
Not enough data
9.0
86
Not enough data
9.0
83
Automation - AI Agents
Not enough data
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Platform
Not enough data
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Autonomy - AI Agents
Not enough data
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Generative AI
Not enough data
Feature Not Available
Not enough data
8.8
50
Responses
8.2
281
8.8
596
8.3
269
8.8
586
8.5
304
9.0
586
8.1
274
8.8
556
8.0
229
8.6
478
Platform
8.9
310
9.5
611
8.4
292
8.9
581
8.4
276
8.8
577
8.1
282
8.7
561
7.9
241
8.2
419
8.4
262
8.9
528
8.2
287
8.8
582
Generative AI
7.7
85
Feature Not Available
7.7
83
8.4
140
Conversational Platform
8.6
168
8.7
1056
8.4
118
8.7
836
8.7
129
8.8
856
8.6
93
9.0
777
Support Automation
Feature Not Available
8.7
858
8.4
148
8.7
900
8.8
139
8.5
517
8.5
93
8.8
807
Generative AI
8.0
32
Feature Not Available
7.8
32
8.4
154
Integrations
7.4
92
Not enough data
7.9
95
Not enough data
7.8
91
Not enough data
7.3
88
Not enough data
8.0
94
Not enough data
Branding & Customizatio
8.2
94
Not enough data
8.3
93
Not enough data
7.9
90
Not enough data
Automatic Rules & Configurations
8.4
95
Not enough data
8.2
90
Not enough data
8.1
93
Not enough data
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
7.8
12
8.6
197
7.8
12
7.4
183
8.1
12
9.0
203
Automation
8.2
11
8.4
202
8.3
13
8.3
204
8.3
12
8.5
195
Artificial Intelligence
7.7
13
8.5
196
8.2
13
8.6
191
8.3
14
8.5
197
Generative AI
7.7
31
Not enough data
7.9
30
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7
83
8.3
294
7.7
81
8.3
292
7.3
81
Feature Not Available
Communication
9.2
542
|
Verified
9.2
1439
|
Verified
8.5
538
|
Verified
8.9
1447
|
Verified
7.8
323
|
Verified
8.7
1189
|
Verified
8.6
414
|
Verified
9.1
1354
|
Verified
7.9
189
8.2
593
Internal Use
8.4
461
|
Verified
8.2
1265
|
Verified
8.7
471
|
Verified
8.8
1092
|
Verified
8.5
472
|
Verified
8.2
1041
|
Verified
8.2
409
|
Verified
8.7
1245
|
Verified
8.3
372
|
Verified
8.9
1317
|
Verified
8.1
402
|
Verified
8.6
1285
|
Verified
Generative AI
7.4
20
8.2
94
Self-Service Experience
8.1
57
8.9
651
8.2
53
8.9
650
Feature Not Available
Feature Not Available
8.2
51
8.2
489
8.5
57
8.4
534
Self-Service Platform
8.6
57
8.7
529
8.7
60
8.7
533
8.2
59
8.4
472
8.5
58
8.6
518
Agentic AI - Customer Self-Service
Not enough data
7.3
45
Not enough data
7.7
44
Not enough data
7.3
45
Not enough data
7.8
46
Not enough data
8.0
49
Not enough data
7.4
46
Not enough data
7.4
45
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.3(won by default)
88
Not enough data
9.0(won by default)
85
Not enough data
9.6(won by default)
88
Channels
Not enough data
9.4(won by default)
88
Not enough data
8.7(won by default)
87
Not enough data
9.5(won by default)
90
Not enough data
8.3(won by default)
80
Not enough data
8.8(won by default)
82
Insight
Not enough data
9.1(won by default)
85
Not enough data
9.1(won by default)
86
Not enough data
8.8(won by default)
82
Not enough data
9.3(won by default)
82
Generative AI
Not enough data
Feature Not Available
Not enough data
7.2
16
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.6
162
Not enough data
7.9
161
Not enough data
7.7
162
Not enough data
8.5
160
Not enough data
8.0
156
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.4
155
Not enough data
7.9
156
Not enough data
7.9
156
Not enough data
8.3
153
Automation
Not enough data
8.1
156
Not enough data
7.9
155
Not enough data
7.2
152
Autonomy
Not enough data
7.5
158
Not enough data
7.7
158
Not enough data
7.2
154
Not enough data
7.6
156
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Drift and Fin by Intercom are categorized as Conversational Support, Conversational Marketing, Chatbots, Live Chat, Customer Self-Service, and Customer Service Automation
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Customer Communications Management, Digital Adoption Platform, Social Customer Service, and Help Desk
Reviews
Reviewers' Company Size
Drift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
32.9%
Information Technology and Services
20.5%
Marketing and Advertising
7.2%
Financial Services
3.2%
Computer & Network Security
3.0%
Other
33.3%
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
5.0%
Marketing and Advertising
4.6%
Other
43.4%
Alternatives
Discussions
Do I have to completely remove all of my lead capture forms?
2 Comments
Official Response from Drift
Getting started with conversational marketing isn’t an “all or nothing” decision. Rather than ripping all the forms off their site, many companies start by...Read more
How do I measure the effectiveness of conversational marketing?
2 Comments
Official Response from Drift
You can measure your conversational marketing efforts just like you would measure any other marketing channel. Platforms like Drift give you dashboards that...Read more
What types of people are having conversations with businesses?
2 Comments
Official Response from Drift
When we analyzed the data from the 50,000+ businesses using Drift for conversational marketing, we found that people in key decision-making roles are often...Read more
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
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