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Compare Intercom, KANA Enterprise, and SnapEngage

Pricing

 
Engage
$53
starting from
Essentials
From $16
per user / per month
 
Respond
$53
starting from
Professional
From $26
per user / per month
 
Educate
$49
monthly flat rate
Enterprise
From $40
per user / per month
 
Free Trial
Free Trial Unavailable
Free Trial
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial
KANA Enterprise
Free Trial Unavailable
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.0
8.6
Ease of Use
Ease of Use
8.7
8.3
9.2
Ease of Setup
Ease of Setup
8.3
6.4
8.8
Ease of Admin
Ease of Admin
8.7
6.7
8.8
Quality of Support
Quality of Support
8.5
7.5
9.1
Ease of Doing Business With
Ease of Doing Business With
8.8
6.7
9.4
Product Direction (% positive)
Product Direction (% positive)
8.4
6.8
8.4
Meets Requirements
Intercom
8.6
KANA Enterprise
8.0
SnapEngage
8.6
Ease of Use
Intercom
8.7
KANA Enterprise
8.3
SnapEngage
9.2
Ease of Setup
Intercom
8.3
KANA Enterprise
6.4
SnapEngage
8.8
Ease of Admin
Intercom
8.7
KANA Enterprise
6.7
SnapEngage
8.8
Quality of Support
Intercom
8.5
KANA Enterprise
7.5
SnapEngage
9.1
Ease of Doing Business With
Intercom
8.8
KANA Enterprise
6.7
SnapEngage
9.4
Product Direction (% positive)
Intercom
8.4
KANA Enterprise
6.8
SnapEngage
8.4

Features

Communication
Pop-up Chat
Intercom
9.2
KANA Enterprise
Not enough data available
SnapEngage
9.0
Notifications
Intercom
8.8
KANA Enterprise
Not enough data available
SnapEngage
8.3
Targeted Emails
Intercom
8.6
KANA Enterprise
Not enough data available
SnapEngage
7.6
In-App Messaging
Intercom
9.0
KANA Enterprise
Not enough data available
SnapEngage
8.0
Internal Use
Customization
Intercom
7.8
KANA Enterprise
Not enough data available
SnapEngage
8.1
Conversation Archiving
Intercom
8.6
KANA Enterprise
Not enough data available
SnapEngage
8.1
Lead Development
Intercom
8.0
KANA Enterprise
Not enough data available
SnapEngage
8.2
Knowledge Base
Intercom
8.1
KANA Enterprise
Not enough data available
SnapEngage
8.3
Team Inbox
Intercom
8.6
KANA Enterprise
Not enough data available
SnapEngage
7.4
Customer Profiles
Intercom
8.2
KANA Enterprise
Not enough data available
SnapEngage
7.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
68.6%
0%
42.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
27.3%
10.0%
48.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
4.1%
90.0%
9.4%
Intercom
Small-Business
68.6%
Mid-Market
27.3%
Enterprise
4.1%
KANA Enterprise
Small-Business
0%
Mid-Market
10.0%
Enterprise
90.0%
SnapEngage
Small-Business
42.2%
Mid-Market
48.4%
Enterprise
9.4%

Reviewers' Industry

 
Computer Software
24.5%
Information Technology and Services
18.8%
Information Technology and Services
14.3%
 
Internet
16.8%
Telecommunications
12.5%
Computer Software
14.3%
 
Information Technology and Services
14.9%
Retail
12.5%
Financial Services
5.2%
 
Marketing and Advertising
6.9%
Outsourcing/Offshoring
12.5%
Telecommunications
4.5%
 
Education Management
2.0%
Insurance
12.5%
Insurance
4.5%
 
Other
35.0%
Other
31.3%
Other
57.1%
Intercom
Computer Software
24.5%
Internet
16.8%
Information Technology and Services
14.9%
Marketing and Advertising
6.9%
Education Management
2.0%
Other
35.0%
KANA Enterprise
Information Technology and Services
18.8%
Telecommunications
12.5%
Retail
12.5%
Outsourcing/Offshoring
12.5%
Insurance
12.5%
Other
31.3%
SnapEngage
Information Technology and Services
14.3%
Computer Software
14.3%
Financial Services
5.2%
Telecommunications
4.5%
Insurance
4.5%
Other
57.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.

G2 User in Information Technology and Services

Ability to expose services as SOAP; which in turn are easily customizable and can be consumed easily in clients own custom application

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

G2 User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

Luca S.
Administrator in Computer Software

Difficult to customise (colours etc.) Support are helpful but it's a little hard to set up.

 
Intercom
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.

Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

KANA Enterprise
Most Helpful Favorable Review
G2 User in Information Technology and Services

Ability to expose services as SOAP; which in turn are easily customizable and can be consumed easily in clients own custom application

Most Helpful Critical Review
G2 User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Luca S.
Administrator in Computer Software

Difficult to customise (colours etc.) Support are helpful but it's a little hard to set up.

Screenshots

 
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KANA Enterprise
No screenshots provided

Videos

 

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

No videos providedNo videos provided
Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

KANA Enterprise
No videos provided
SnapEngage
No videos provided

Downloads

 No downloads providedNo downloads provided
KANA Enterprise
No downloads provided
SnapEngage
No downloads provided
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