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Compare Intercom vs KANA Enterprise
See this
comparison of Intercom vs. KANA Enterprise
based on data from user reviews. Intercom rates 4.3/5 stars with 723 reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Engage
$53
starting from
 
Respond
$53
starting from
 
Educate
$49
monthly flat rate
 
Free Trial
Free Trial Unavailable
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial
KANA Enterprise
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.6
8.0
Ease of Use
Ease of Use
8.7
8.3
Ease of Setup
Ease of Setup
8.3
6.4
Ease of Admin
Ease of Admin
8.7
6.7
Quality of Support
Quality of Support
8.5
7.5
Ease of Doing Business With
Ease of Doing Business With
8.8
6.7
Product Direction (% positive)
Product Direction (% positive)
8.4
6.8
Meets Requirements
Intercom
8.6
KANA Enterprise
8.0
Ease of Use
Intercom
8.7
KANA Enterprise
8.3
Ease of Setup
Intercom
8.3
KANA Enterprise
6.4
Ease of Admin
Intercom
8.7
KANA Enterprise
6.7
Quality of Support
Intercom
8.5
KANA Enterprise
7.5
Ease of Doing Business With
Intercom
8.8
KANA Enterprise
6.7
Product Direction (% positive)
Intercom
8.4
KANA Enterprise
6.8

Features

Ticket and Case Management
Workflow
Intercom
8.3
KANA Enterprise
Not enough data available
Response Automation
Intercom
8.2
KANA Enterprise
7.7
SLA Management
Intercom
7.7
KANA Enterprise
Not enough data available
Attachments/Screencasts
Intercom
8.7
KANA Enterprise
8.0
Ticket Collaboration
Intercom
8.8
KANA Enterprise
Not enough data available
Ticket creation user experience
Intercom
8.7
KANA Enterprise
Not enough data available
Ticket response user experience
Intercom
8.7
KANA Enterprise
Not enough data available
Communication
Pop-up Chat
Intercom
9.2
KANA Enterprise
Not enough data available
Notifications
Intercom
8.8
KANA Enterprise
Not enough data available
Targeted Emails
Intercom
8.6
KANA Enterprise
Not enough data available
In-App Messaging
Intercom
9.0
KANA Enterprise
Not enough data available
Internal Use
Customization
Intercom
7.8
KANA Enterprise
Not enough data available
Conversation Archiving
Intercom
8.6
KANA Enterprise
Not enough data available
Lead Development
Intercom
8.0
KANA Enterprise
Not enough data available
Knowledge Base
Intercom
8.1
KANA Enterprise
Not enough data available
Team Inbox
Intercom
8.6
KANA Enterprise
Not enough data available
Customer Profiles
Intercom
8.2
KANA Enterprise
Not enough data available
Communication Channels
Customer Portal
Intercom
8.7
KANA Enterprise
Not enough data available
Email to Case
Intercom
8.6
KANA Enterprise
8.3
Chat/Live Support
Intercom
9.3
KANA Enterprise
Not enough data available
Social Integration
Intercom
8.4
KANA Enterprise
Not enough data available
Call Center
Make, Receive, and Record Calls
Intercom
7.5
KANA Enterprise
Not enough data available
Customer and Contacts Database
Intercom
8.2
KANA Enterprise
Not enough data available
Products and Version Tracking
Intercom
7.8
KANA Enterprise
Not enough data available
Call Scripting
Intercom
7.1
KANA Enterprise
Not enough data available
Interactive Voice Response (IVR)
Intercom
7.1
KANA Enterprise
Not enough data available
Self Service/Community
Forums
Intercom
7.7
KANA Enterprise
Not enough data available
Knowledge Base
Intercom
8.6
KANA Enterprise
Not enough data available
Ideas/Feedback
Intercom
8.2
KANA Enterprise
Not enough data available
Q&A
Intercom
8.1
KANA Enterprise
Not enough data available
Reporting & Analytics
Social Monitoring
Intercom
7.5
KANA Enterprise
Not enough data available
Reporting
Intercom
7.7
KANA Enterprise
5.7
Dashboards
Intercom
7.8
KANA Enterprise
Not enough data available
Platform
ITIL Compliance
Intercom
8.0
KANA Enterprise
Not enough data available
Mobile User Support
Intercom
8.6
KANA Enterprise
Not enough data available
Customization
Intercom
7.8
KANA Enterprise
Not enough data available
User, Role, and Access Management
Intercom
8.7
KANA Enterprise
Not enough data available
Internationalization
Intercom
8.0
KANA Enterprise
Not enough data available
Performance & Reliability
Intercom
9.0
KANA Enterprise
Not enough data available
Integration APIs
Intercom
8.6
KANA Enterprise
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
68.6%
0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
27.4%
10.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
4.1%
90.0%
Intercom
Small-Business
68.6%
Mid-Market
27.4%
Enterprise
4.1%
KANA Enterprise
Small-Business
0%
Mid-Market
10.0%
Enterprise
90.0%

Reviewers' Industry

 
Computer Software
24.4%
Information Technology and Services
18.8%
 
Internet
16.8%
Telecommunications
12.5%
 
Information Technology and Services
15.0%
Retail
12.5%
 
Marketing and Advertising
6.9%
Outsourcing/Offshoring
12.5%
 
Education Management
2.0%
Insurance
12.5%
 
Other
35.0%
Other
31.3%
Intercom
Computer Software
24.4%
Internet
16.8%
Information Technology and Services
15.0%
Marketing and Advertising
6.9%
Education Management
2.0%
Other
35.0%
KANA Enterprise
Information Technology and Services
18.8%
Telecommunications
12.5%
Retail
12.5%
Outsourcing/Offshoring
12.5%
Insurance
12.5%
Other
31.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Joshua P. K.
Administrator in Consumer Electronics

Prior to KANA Enterprise, we used several different systems. This required our associates to log into any number of sites and programs during the course of the day. As we've continued to build out our iteration of KANA Enterprise, we've been steadily...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

G2 User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

 
Intercom
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

KANA Enterprise
Most Helpful Favorable Review
Joshua P. K.
Administrator in Consumer Electronics

Prior to KANA Enterprise, we used several different systems. This required our associates to log into any number of sites and programs during the course of the day. As we've continued to build out our iteration of KANA Enterprise, we've been steadily...

Most Helpful Critical Review
G2 User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
No screenshots provided
KANA Enterprise
No screenshots provided

Videos

 

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

No videos provided
Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

KANA Enterprise
No videos provided

Downloads

KANA Enterprise
No downloads provided
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