Compare Fin by Intercom and HubSpot Service Hub 
At a Glance
Market Segments
Small-Business (58.5% of reviews)
Small-Business (59.6% of reviews)
Entry-Level Pricing
$0.99 1 Outcome
$0.00 Per Month
Fin by Intercom
Star Rating
(3,815)4.5 out of 5
Market Segments
Small-Business (58.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Outcome
Free Trial is available
Browse all 4 pricing plansHubSpot Service Hub
Star Rating
(2,896)4.4 out of 5
Market Segments
Small-Business (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in providing a clean and simple interface, which many users appreciate for its alignment with the start-up vibe. This user-friendly design is complemented by its robust functionality across various support options, making it a versatile choice for small businesses.
- Users say that HubSpot Service Hub significantly streamlines workflows, particularly through its seamless integration with existing databases. This feature allows for fast and organized email communication, which is a major plus for teams looking to enhance their operational efficiency.
- Reviewers mention that Fin's AI capabilities are particularly impressive, with users highlighting its ability to pull content from articles and previous responses. This feature ensures that customers receive accurate and up-to-date answers, which has been beneficial for support teams in managing inquiries effectively.
- According to verified reviews, HubSpot Service Hub's new AI features are proving useful for summarizing notes and calls, helping users quickly identify key items. This functionality is a valuable addition for teams that need to stay organized and responsive to customer needs.
- G2 reviewers note that while Fin by Intercom has a higher overall satisfaction score, HubSpot Service Hub maintains a strong presence in the market with a solid reputation for quality support. Users appreciate the quality of assistance they receive, which is reflected in HubSpot's slightly higher support ratings.
- Users highlight that both platforms offer strong ticketing systems, but Fin by Intercom stands out with its ability to share detailed information and screenshots with customers. This feature enhances the customer experience by providing comprehensive instructions, which can reduce the need for follow-up inquiries.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Outcome
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
HubSpot Service Hub
Service Hub Free
$0.00
Per Month
For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.
- Ticketing
- Custom support form fields
- Live chat
Free Trial
Fin by Intercom
Free Trial is available
HubSpot Service Hub
Free Trial is available
Ratings
Meets Requirements
8.7
2,876
8.5
2,129
Ease of Use
8.9
2,906
8.6
2,322
Ease of Setup
8.4
1,509
8.3
1,333
Ease of Admin
8.6
1,339
8.5
921
Quality of Support
8.6
2,772
8.8
1,955
Has the product been a good partner in doing business?
8.8
1,335
8.8
909
Product Direction (% positive)
8.8
2,727
8.7
1,997
Features by Category
Ticket and Case Management
8.6
1102
|
Verified
8.5
772
|
Verified
8.8
1122
|
Verified
8.4
772
|
Verified
8.7
1100
|
Verified
8.4
785
|
Verified
8.6
1151
|
Verified
8.2
707
|
Verified
8.3
681
|
Verified
7.8
482
8.8
1138
|
Verified
8.2
707
|
Verified
8.8
1063
|
Verified
8.4
719
8.6
964
|
Verified
8.7
745
|
Verified
Generative AI
8.3
249
7.3
98
8.2
249
7.3
98
Agentic AI - Help Desk
7.8
62
7.5
89
8.3
62
7.5
91
7.9
62
7.4
91
Communication Channels
8.8
894
|
Verified
8.1
505
8.8
1093
|
Verified
8.5
718
|
Verified
9.4
1269
|
Verified
8.3
642
|
Verified
8.3
812
7.8
447
7.6
523
7.7
465
Platform
8.1
722
|
Verified
7.3
513
8.2
1270
|
Verified
8.1
624
|
Verified
8.7
826
|
Verified
8.4
669
|
Verified
8.7
791
|
Verified
8.3
628
|
Verified
8.1
1018
|
Verified
8.3
724
|
Verified
8.2
1019
|
Verified
8.5
744
|
Verified
Customer Information
Not enough data
8.4
610
|
Verified
Not enough data
8.6
743
|
Verified
Not enough data
8.6
789
|
Verified
Not enough data
8.0
484
|
Verified
Not enough data
8.3
606
|
Verified
Not enough data
8.3
593
|
Verified
Not enough data
8.5
751
|
Verified
Predictions
Not enough data
7.5
457
|
Verified
Not enough data
7.8
480
|
Verified
Not enough data
8.2
559
Not enough data
7.7
408
|
Verified
Platform
Not enough data
8.5
863
|
Verified
Not enough data
8.2
711
|
Verified
Not enough data
8.4
745
|
Verified
Not enough data
8.6
816
|
Verified
Not enough data
8.4
867
|
Verified
Not enough data
8.2
666
Not enough data
8.5
789
|
Verified
Not enough data
8.8
749
|
Verified
Not enough data
8.7
859
|
Verified
Not enough data
8.8
842
|
Verified
Generative AI
Not enough data
7.6
121
Not enough data
7.7
118
Agentic AI - Customer Success
Not enough data
7.4
92
Not enough data
7.6
92
Not enough data
7.7
93
Not enough data
7.7
92
Not enough data
7.7
92
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.8
229
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
85
Not enough data
Responses
9.1
84
9.1
16
9.0
86
8.6
16
9.0
84
9.0
16
Automation - AI Agents
7.7
61
8.5
16
8.7
63
8.5
16
Feature Not Available
8.6
16
8.1
63
8.5
16
8.7
63
8.8
16
Platform
9.1
81
8.1
16
8.8
82
8.8
16
9.1
83
8.8
16
Autonomy - AI Agents
8.5
65
8.9
16
8.6
65
8.5
16
8.4
64
8.3
16
8.7
67
8.5
16
Generative AI
Feature Not Available
8.8
17
8.8
50
9.0
17
Responses
8.8
597
Not enough data
8.8
587
Not enough data
9.0
589
Not enough data
8.8
558
Not enough data
8.6
478
Not enough data
Platform
9.5
616
Not enough data
8.9
584
Not enough data
8.8
579
Not enough data
8.7
564
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
583
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
142
Not enough data
Conversational Platform
8.7
1058
8.3
803
8.7
839
8.0
608
8.7
858
8.1
354
9.0
779
8.2
548
Support Automation
8.6
859
8.2
633
8.7
901
8.1
396
8.5
519
8.2
609
8.8
813
8.1
566
Generative AI
Feature Not Available
7.4
263
8.4
155
7.4
260
Customer Support
8.6
202
Not enough data
7.4
185
Not enough data
9.0
214
Not enough data
Automation
8.4
211
Not enough data
8.3
208
Not enough data
8.5
198
Not enough data
Artificial Intelligence
8.5
201
Not enough data
8.6
193
Not enough data
8.5
204
Not enough data
Generative AI
8.3
297
7.7
140
8.3
295
7.7
138
Feature Not Available
Feature Not Available
Communication
9.2
1443
|
Verified
8.6
424
|
Verified
8.9
1451
|
Verified
8.4
422
|
Verified
8.7
1192
|
Verified
8.7
388
|
Verified
9.1
1358
|
Verified
8.6
337
8.2
595
8.1
265
Internal Use
8.2
1270
|
Verified
8.1
624
|
Verified
8.7
1095
|
Verified
8.5
380
|
Verified
8.2
1043
|
Verified
8.4
340
|
Verified
8.7
1251
|
Verified
8.6
421
8.9
1321
|
Verified
8.8
412
|
Verified
8.6
1289
|
Verified
8.7
399
|
Verified
Generative AI
8.2
94
7.6
186
Self-Service Experience
9.0
657
8.6
655
8.9
653
8.6
628
Feature Not Available
7.7
86
8.2
491
7.9
416
8.4
536
8.3
451
Self-Service Platform
8.7
532
8.3
437
8.8
540
8.5
453
8.4
482
7.7
360
8.6
524
8.3
429
Agentic AI - Customer Self-Service
7.4
47
8.3
32
7.9
47
8.4
32
7.4
47
8.2
32
7.9
49
8.3
32
8.1
51
8.6
32
7.5
48
8.8
31
7.5
47
8.5
31
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Not enough data
Channels
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Not enough data
Insight
9.1(won by default)
86
Not enough data
9.2(won by default)
88
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Not enough data
Generative AI
Feature Not Available
7.6
86
7.4
17
7.5
86
Generative AI
Not enough data
7.5
80
Not enough data
7.4
81
Survey Management
Not enough data
8.6
213
|
Verified
Not enough data
8.6
259
|
Verified
Not enough data
8.7
278
|
Verified
Not enough data
8.6
263
|
Verified
Process Management
Not enough data
8.5
246
|
Verified
Not enough data
8.6
256
Not enough data
8.6
254
|
Verified
Not enough data
8.6
255
System Management
Not enough data
8.9
252
|
Verified
Not enough data
8.8
243
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.8
190
Not enough data
7.9
194
Not enough data
7.8
167
Not enough data
8.5
188
Not enough data
8.0
161
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.5
158
Not enough data
7.9
160
Not enough data
7.8
169
Not enough data
8.5
186
Not enough data
Automation
8.3
190
Not enough data
8.0
163
Not enough data
7.2
156
Not enough data
Autonomy
7.6
162
Not enough data
7.7
163
Not enough data
7.2
160
Not enough data
7.7
166
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and HubSpot Service Hub are categorized as Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Chatbots, Social Customer Service, and Conversational Interface Agents
HubSpot Service Hub is categorized as Customer Success and Enterprise Feedback Management
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HubSpot Service Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.5%
Information Technology and Services
13.2%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Computer Software
19.5%
Information Technology and Services
10.6%
Marketing and Advertising
5.3%
Financial Services
4.6%
Education Management
3.3%
Other
56.7%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?
3 Comments
TB
Tim's Web Worx: HubSpot Service Hub Review
As a proud HubSpot Solutions Partner, Tim's Web Worx has had the privilege of integrating HubSpot's powerful...Read more
How to customise the website
2 Comments
MK
Eduardo,
Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link...Read more
What is service hub?
2 Comments
TE
I have no idea. I don't know what G2 is either. It's very confusing. Read more
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