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At a Glance
Market Segments
Small-Business (95.6% of reviews)
Small-Business (62.0% of reviews)
Entry-Level Pricing
Free Trial Per Month
Free
Instantly
Star Rating
(3,934)4.8 out of 5
Market Segments
Small-Business (95.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial Per Month
Free Trial is available
Browse all 4 pricing plansZoho CRM
Star Rating
(2,844)4.1 out of 5
Market Segments
Small-Business (62.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Instantly excels in Ease of Use with a score of 9.5 compared to Zoho CRM's 8.3. Reviewers mention that Instantly's intuitive interface allows for quicker onboarding and less training time for new users.
- Reviewers mention that Instantly offers superior Quality of Support with a score of 9.6, while Zoho CRM scores 7.6. Users on G2 highlight the responsiveness and helpfulness of Instantly's support team, making it easier to resolve issues promptly.
- Users say that Instantly shines in Email Marketing with a score of 9.5, compared to Zoho CRM's 8.0. Reviewers mention that the advanced automation features in Instantly allow for more effective campaigns and better engagement tracking.
- G2 users report that Instantly's Lead Management capabilities are top-notch, scoring 9.4 versus Zoho CRM's 8.3. Users highlight features like automated lead scoring and follow-up reminders as key benefits that enhance their sales processes.
- Reviewers mention that Instantly's Performance and Reliability score of 9.4 outshines Zoho CRM's 8.4. Users report fewer downtimes and faster load times, which significantly improves their daily operations.
- Users on G2 say that Instantly's Product Direction is highly rated at 9.8, while Zoho CRM scores 8.0. Reviewers appreciate the regular updates and new features that align with user feedback, indicating a strong commitment to continuous improvement.
Pricing
Entry-Level Pricing
Instantly
Free
Free Trial
Per Month
Everything you need to scale your cold outreach campaigns.
- Unlimited email sending accounts
- Unlimited domain warmup
- Advanced sequences
Zoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
Free Trial
Instantly
Free Trial is available
Zoho CRM
Free Trial is available
Ratings
Meets Requirements
9.4
3,376
8.4
2,423
Ease of Use
9.5
3,539
8.3
2,436
Ease of Setup
9.2
2,706
7.9
1,205
Ease of Admin
9.4
1,825
8.0
1,009
Quality of Support
9.6
3,349
7.6
2,217
Has the product been a good partner in doing business?
9.5
1,798
8.0
985
Product Direction (% positive)
9.8
3,410
8.0
2,358
Features by Category
Sales Force Automation
9.0
156
8.5
1623
|
Verified
8.6
150
8.3
872
|
Verified
8.9
163
8.2
1546
|
Verified
8.9
151
8.2
1622
|
Verified
8.6
151
7.8
1185
|
Verified
8.9
152
8.4
666
|
Verified
8.6
146
7.9
1215
|
Verified
8.5
141
8.0
1205
|
Verified
8.6
149
8.2
1317
|
Verified
Marketing Automation
9.4
154
8.0
1334
|
Verified
9.4
155
7.9
1298
|
Verified
9.3
155
8.4
1520
|
Verified
9.0
159
7.9
1123
|
Verified
Customer Support
8.9
152
8.0
1198
|
Verified
9.1
149
7.9
1200
|
Verified
9.0
148
7.9
1234
|
Verified
8.2
139
7.8
1067
|
Verified
8.8
143
8.0
1110
|
Verified
Reporting & Analytics
9.0
137
8.2
1496
|
Verified
9.2
135
8.2
1552
|
Verified
8.7
135
8.1
1052
|
Verified
Mobile & Social
8.6
141
8.1
1080
|
Verified
8.4
129
8.0
1091
|
Verified
8.5
132
8.0
1196
|
Verified
Platform
8.7
191
8.1
856
|
Verified
8.9
185
8.1
828
|
Verified
9.0
183
8.4
859
|
Verified
8.5
184
8.1
649
|
Verified
8.5
181
7.8
549
|
Verified
8.8
179
8.1
719
|
Verified
9.3
186
8.4
840
|
Verified
8.6
191
8.1
662
|
Verified
Integration
9.2
157
8.3
650
|
Verified
8.8
153
8.1
634
|
Verified
8.8
151
8.0
599
|
Verified
Generative AI
8.7
114
8.2
179
Agentic AI - CRM
8.2
11
8.1
64
7.9
11
8.3
62
7.4
11
8.0
63
7.1
11
8.0
63
7.7
11
8.2
63
7.6
11
8.2
63
8.0
11
8.2
63
Email Marketing
8.9
2337
Not enough data
9.3
2367
Not enough data
9.5
2371
Not enough data
9.4
2335
Not enough data
9.6
2388
Not enough data
9.4
2342
Not enough data
9.1
2228
Not enough data
9.1
2052
Not enough data
8.4
1942
Not enough data
Reporting & Analytics
9.2
2294
Not enough data
9.2
2296
Not enough data
Generative AI
8.7
1400
Not enough data
8.7
1405
Not enough data
Agentic AI - Email Marketing
8.4
57
Not enough data
8.3
56
Not enough data
8.7
57
Not enough data
8.8
56
Not enough data
8.8
56
Not enough data
Integration
9.3
2332
Not enough data
8.9
2200
Not enough data
8.7
2166
Not enough data
8.7
2048
Not enough data
8.2
1999
Not enough data
8.2
1930
Not enough data
Configuration - cpq
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
60
Not enough data
8.3
56
Not enough data
8.4
61
Pricing
Not enough data
8.1
63
Not enough data
7.5
58
Not enough data
8.1
57
Not enough data
8.4
59
Not enough data
8.6
59
Not enough data
8.5
57
Quoting
Not enough data
8.4
59
Not enough data
8.3
53
Not enough data
8.4
54
Not enough data
8.4
56
Not enough data
8.6
53
Admin
Not enough data
8.2
90
Not enough data
7.7
84
Not enough data
8.3
87
Not enough data
8.3
84
Channels
Not enough data
8.1
58
Not enough data
7.7
53
Not enough data
8.0
50
Platform
Not enough data
8.4
90
Not enough data
8.2
86
Not enough data
8.0
78
Not enough data
8.5
89
Not enough data
8.4
91
Not enough data
8.6
20
Generative AI - cpq
Not enough data
7.4
15
Not enough data
7.5
16
Not enough data
7.7
16
Data Availability
9.1
531
Not enough data
9.1
522
Not enough data
8.9
507
Not enough data
8.7
191
Not enough data
Data Accuracy
9.1
484
Not enough data
9.1
500
Not enough data
8.8
212
Not enough data
Agentic AI - Sales Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.0
462
Not enough data
9.2
467
Not enough data
9.4
502
Not enough data
9.3
469
Not enough data
8.8
447
Not enough data
8.9
472
Not enough data
Features
9.2
472
Not enough data
8.9
495
Not enough data
9.0
461
Not enough data
9.0
474
Not enough data
9.1
458
Not enough data
8.8
446
Not enough data
9.0
463
Not enough data
9.2
455
Not enough data
9.3
472
Not enough data
Competition
Not enough data
8.7
58
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.5
53
|
Verified
Not enough data
8.5
55
|
Verified
Not enough data
7.9
18
Agentic AI - Sales Gamification
Not enough data
Not enough data
Integrations
Not enough data
8.9
61
|
Verified
Not enough data
8.8
59
Not enough data
8.7
45
Platform
Not enough data
8.8
65
|
Verified
Not enough data
8.9
64
|
Verified
Not enough data
8.8
58
|
Verified
Not enough data
8.8
63
|
Verified
Not enough data
8.8
63
|
Verified
Employee Features
Not enough data
8.9
66
|
Verified
Not enough data
8.8
68
|
Verified
Not enough data
8.8
68
|
Verified
Lead Intelligence
8.7
169
Not enough data
8.9
170
Not enough data
8.9
170
Not enough data
Lead Management
9.0
194
Not enough data
8.5
197
Not enough data
8.9
192
Not enough data
Marketing Campaigns
8.6
205
Not enough data
8.3
227
Not enough data
8.5
205
Not enough data
8.9
195
Not enough data
8.9
194
Not enough data
Campaign Execution
8.4
162
Not enough data
8.9
179
Not enough data
8.5
160
Not enough data
9.4
161
Not enough data
Agentic AI - Account Data Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.8
436
8.4
72
9.0
410
8.8
73
9.4
454
8.8
73
8.9
404
8.8
73
Organization
9.1
413
8.6
74
9.1
395
8.4
73
9.0
400
8.6
73
Performance Analysis
8.8
406
Feature Not Available
9.2
432
8.6
75
Sales Analysis
8.6
443
8.4
69
8.7
404
8.4
73
Generative AI
9.0
289
8.1
27
9.0
286
8.0
27
Agentic AI - AI Sales Assistant
8.7
5
Not enough data
8.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
Diagnosis
8.8
1496
Not enough data
9.2
1542
Not enough data
9.1
1575
Not enough data
9.2
1478
Not enough data
Tracking
9.1
1496
Not enough data
9.1
1455
Not enough data
9.3
1556
Not enough data
9.1
1472
Not enough data
9.0
1464
Not enough data
Reporting
9.3
1612
Not enough data
9.3
1626
Not enough data
9.2
1562
Not enough data
9.0
1586
Not enough data
Agentic AI - Email Deliverability
8.7
37
Not enough data
8.8
38
Not enough data
8.8
38
Not enough data
8.8
38
Not enough data
9.0
38
Not enough data
Integrated Workflows
8.3
240
8.7
160
9.2
246
8.8
156
7.0
230
8.3
146
7.4
229
8.2
141
8.2
250
8.9
154
7.7
231
8.8
153
7.9
241
8.5
148
Repeatability and Reportability
8.0
224
8.4
145
8.2
220
8.6
150
8.4
222
8.5
143
7.9
230
8.2
138
7.4
221
7.9
121
AI and Automation
8.4
231
8.2
147
8.3
234
8.4
146
8.4
233
8.3
140
8.1
230
8.1
134
8.1
218
7.8
126
Generative AI
8.3
223
7.4
69
Agentic AI - Sales Engagement
8.2
76
7.8
27
8.2
76
7.7
25
8.1
77
7.9
26
8.1
74
7.8
25
8.0
76
7.6
26
8.1
75
7.9
26
7.9
75
8.0
25
Customer Requirements
Not enough data
8.5
52
Not enough data
8.5
51
Not enough data
8.5
53
Contracts
Not enough data
8.5
51
Not enough data
8.2
48
Not enough data
8.4
51
Revenue
Not enough data
8.5
53
Not enough data
8.5
51
Not enough data
8.4
48
Platform Basics
Not enough data
8.4
97
Not enough data
8.6
92
Not enough data
8.5
96
Not enough data
8.3
88
Not enough data
8.8
55
Agentic AI - Customer Journey Mapping
Not enough data
6.7
10
Content
Not enough data
8.9
78
Not enough data
8.6
75
Not enough data
8.5
75
Not enough data
8.7
76
Not enough data
8.6
74
Collaboration
Not enough data
8.7
75
Not enough data
8.5
77
Not enough data
8.9
79
Not enough data
8.9
82
Not enough data
8.7
76
Not enough data
8.6
74
Lead Intelligence
9.2
508
Not enough data
8.9
500
Not enough data
9.0
505
Not enough data
9.0
503
Not enough data
8.5
513
Not enough data
Agentic AI - Lead Intelligence
7.5
8
Not enough data
Lead Monitoring
Not enough data
9.0
41
Not enough data
8.9
41
Not enough data
8.7
41
Agentic AI - Lead Capture
Not enough data
7.1
26
Not enough data
7.1
26
Data Capture
Not enough data
8.3
41
Not enough data
8.5
41
Not enough data
8.1
41
Not enough data
8.3
41
Analytics
Not enough data
9.1
41
Not enough data
8.8
41
Customization
Not enough data
8.7
40
Not enough data
8.5
40
Not enough data
8.8
41
Not enough data
8.7
41
Agentic AI - Lead Mining
8.8
11
Not enough data
8.3
11
Not enough data
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
6.1
11
Not enough data
6.4
12
Not enough data
6.4
11
Not enough data
6.5
11
Attribution
Not enough data
8.4
20
Not enough data
8.5
21
Not enough data
7.9
20
Discovery
Not enough data
8.6
21
Not enough data
8.3
20
Not enough data
8.2
21
Management
Not enough data
8.3
21
Not enough data
8.3
21
Platform
Not enough data
8.3
21
Not enough data
8.3
20
Agentic AI - Sales Performance Management
Not enough data
7.9
20
Not enough data
8.2
19
Not enough data
7.8
20
Incentives
Not enough data
8.2
152
|
Verified
Not enough data
8.3
159
|
Verified
Not enough data
8.0
151
|
Verified
Not enough data
8.4
160
|
Verified
Personalization
Not enough data
8.5
176
|
Verified
Not enough data
8.6
177
|
Verified
Not enough data
8.6
183
|
Verified
Not enough data
8.4
170
|
Verified
Administrative
Not enough data
8.5
168
|
Verified
Not enough data
8.5
172
|
Verified
Not enough data
8.3
160
Agentic AI - Email Tracking
8.7
33
7.6
29
8.6
33
7.4
28
8.6
32
7.5
29
8.6
32
6.9
28
8.4
32
6.9
29
8.5
32
7.4
29
8.5
32
7.5
28
Analytics
9.3
927
8.3
138
9.2
901
8.3
144
8.9
861
8.4
145
Customizations
9.3
888
8.7
149
9.5
920
8.8
146
9.1
951
8.7
147
9.3
918
8.7
143
9.1
900
8.6
148
Generative AI
8.9
637
7.6
59
Agentic AI - Sales Analytics
Not enough data
7.4
28
Not enough data
7.5
28
Not enough data
7.0
28
Not enough data
7.3
28
Not enough data
7.4
28
Data Sourcing
Not enough data
8.3
143
Not enough data
8.4
147
Not enough data
8.3
140
Not enough data
8.6
152
Not enough data
8.5
144
Predictive Analytics
Not enough data
8.5
144
Not enough data
8.3
136
Not enough data
8.0
122
Not enough data
8.2
128
Sales Management
Not enough data
8.5
151
Not enough data
8.3
129
Not enough data
8.5
142
Not enough data
8.8
149
Agentic AI - Sales Enablement
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
6.1
6
Content Management
Not enough data
8.2
10
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
8.8
10
Not enough data
8.2
10
Analytics
Not enough data
9.0
10
Not enough data
8.3
10
Not enough data
8.3
10
Not enough data
8.3
10
Learning Management - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Enablement - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Relationship Management - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Follow up Automation - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Document Management - Insurance CRM
Not enough data
Not enough data
Integrations & Reports - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Instantly and Zoho CRM are categorized as Sales Engagement, AI Sales Assistant, Email Tracking, and CRM
Unique Categories
Instantly is categorized as Email Deliverability, Account Data Management, Lead Mining, Lead Intelligence, Visitor Identification, Sales Intelligence, and Email Marketing
Zoho CRM is categorized as Client Portal, Customer Journey Mapping, Quote-to-Cash, Sales Analytics, Quote Management, Sales Gamification, Sales Performance Management, CPQ, Lead Capture, Lead Scoring, Sales Enablement, and Insurance CRM
Reviews
Reviewers' Company Size
Instantly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
45.5%
Computer Software
8.5%
Information Technology and Services
6.9%
Consulting
5.4%
Staffing and Recruiting
4.0%
Other
29.7%
Information Technology and Services
16.0%
Computer Software
9.8%
Marketing and Advertising
8.9%
Real Estate
3.5%
Financial Services
3.5%
Other
58.2%
Alternatives
Discussions
What is Instantly used for?
7 Comments
AP
a) Sending cold emails
b) Searching for prospects
Read more
Instantly has no more discussions with answers
What have you found better than ZOHO
5 Comments
PC
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
Is Zoho CRM really free?
4 Comments
AP
Zoho CRM offers a free version, but it also provides various paid plans with additional features and capabilities. The free version typically has...Read more
can we create segmentation in this
3 Comments
Official Response from Zoho CRM
Yes Lavanya,
Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell...Read more
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