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At a Glance
Market Segments
Small-Business (95.6% of reviews)
Mid-Market (57.6% of reviews)
Entry-Level Pricing
Free Trial Per Month
$0.00 Per Month
Instantly
Star Rating
(3,927)4.8 out of 5
Market Segments
Small-Business (95.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial Per Month
Free Trial is available
Browse all 4 pricing plansScratchpad
Star Rating
(1,492)4.8 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Scratchpad excels in CRM Integration with a score of 9.5, allowing seamless connectivity with various CRM systems, which reviewers say enhances their workflow efficiency. In contrast, Instantly's integration capabilities score lower at 8.3, leading some users to mention that they face challenges when trying to connect with their existing tools.
- Reviewers mention that Instantly shines in Email Tracking/Automation, scoring 9.2, which users say significantly improves their outreach efforts. Scratchpad, however, falls short in this area with a score of 6.4, leading some users to express disappointment in its email automation features.
- Users on G2 highlight that Scratchpad's Opportunity and Pipeline Management features are robust, scoring 9.6, which reviewers say provides excellent visibility into sales processes. Instantly, with a score of 9.1, is noted to have good features but lacks the depth that some users find in Scratchpad.
- Reviewers mention that Instantly's AI Text Generation capabilities are impressive, scoring 9.0, which users say helps in creating content quickly and efficiently. Scratchpad, on the other hand, scores lower at 5.4, with users reporting that its text generation features are limited and less effective.
- Users report that Scratchpad has a strong Ease of Use score of 9.6, with many reviewers mentioning that the intuitive interface makes it easy for new users to get started. Instantly, while also user-friendly with a score of 9.5, is noted by some users to have a slightly steeper learning curve due to its more complex features.
- G2 users highlight that Scratchpad's Quality of Support is exceptional, scoring 9.7, with reviewers mentioning quick response times and helpful resources. Instantly, while still providing good support at 9.6, has some users reporting longer wait times for assistance.
Pricing
Entry-Level Pricing
Instantly
Free
Free Trial
Per Month
Everything you need to scale your cold outreach campaigns.
- Unlimited email sending accounts
- Unlimited domain warmup
- Advanced sequences
Free Trial
Instantly
Free Trial is available
Scratchpad
Free Trial is available
Ratings
Meets Requirements
9.4
3,371
9.2
975
Ease of Use
9.5
3,534
9.6
986
Ease of Setup
9.2
2,701
9.4
114
Ease of Admin
9.4
1,824
9.0
76
Quality of Support
9.6
3,344
9.7
896
Has the product been a good partner in doing business?
9.5
1,797
9.6
76
Product Direction (% positive)
9.8
3,405
9.3
822
Features by Category
Sales Force Automation
9.0
156
Not enough data
8.6
150
Not enough data
8.9
163
Not enough data
8.9
151
Not enough data
8.6
151
Not enough data
8.9
152
Not enough data
8.6
146
Not enough data
8.5
141
Not enough data
8.6
149
Not enough data
Marketing Automation
9.4
154
Not enough data
9.4
155
Not enough data
9.3
155
Not enough data
9.0
159
Not enough data
Customer Support
8.9
152
Not enough data
9.1
149
Not enough data
9.0
148
Not enough data
8.2
139
Not enough data
8.8
143
Not enough data
Reporting & Analytics
9.0
137
Not enough data
9.2
135
Not enough data
8.7
135
Not enough data
Mobile & Social
8.6
141
Not enough data
8.4
129
Not enough data
8.5
132
Not enough data
Platform
8.7
191
Not enough data
8.9
185
Not enough data
9.0
183
Not enough data
8.5
184
Not enough data
8.5
181
Not enough data
8.8
179
Not enough data
9.3
186
Not enough data
8.6
191
Not enough data
Integration
9.2
157
Not enough data
8.8
153
Not enough data
8.8
151
Not enough data
Generative AI
8.7
114
Not enough data
Agentic AI - CRM
8.2
11
Not enough data
7.9
11
Not enough data
7.4
11
Not enough data
7.1
11
Not enough data
7.7
11
Not enough data
7.6
11
Not enough data
8.0
11
Not enough data
Email Marketing
8.9
2337
Not enough data
9.3
2367
Not enough data
9.5
2371
Not enough data
9.4
2334
Not enough data
9.6
2387
Not enough data
9.4
2341
Not enough data
9.1
2228
Not enough data
9.1
2052
Not enough data
8.4
1942
Not enough data
Reporting & Analytics
9.2
2294
Not enough data
9.2
2296
Not enough data
Generative AI
8.7
1398
Not enough data
8.7
1405
Not enough data
Agentic AI - Email Marketing
8.4
57
Not enough data
8.3
56
Not enough data
8.7
57
Not enough data
8.8
56
Not enough data
8.8
56
Not enough data
Integration
9.3
2332
Not enough data
8.9
2200
Not enough data
8.7
2166
Not enough data
8.7
2048
Not enough data
8.2
1999
Not enough data
8.2
1930
Not enough data
Data Availability
9.1
531
Not enough data
9.1
522
Not enough data
8.9
507
Not enough data
8.7
191
Not enough data
Data Accuracy
9.1
484
Not enough data
9.1
500
Not enough data
8.8
212
Not enough data
Agentic AI - Sales Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.0
462
Not enough data
9.2
467
Not enough data
9.4
501
Not enough data
9.3
469
Not enough data
8.8
447
Not enough data
8.9
472
Not enough data
Features
9.2
472
Not enough data
8.9
495
Not enough data
9.0
461
Not enough data
9.0
474
Not enough data
9.1
458
Not enough data
8.8
446
Not enough data
9.0
463
Not enough data
9.2
455
Not enough data
9.3
472
Not enough data
Lead Intelligence
8.7
169
Not enough data
8.9
170
Not enough data
8.9
170
Not enough data
Lead Management
9.0
194
Not enough data
8.5
197
Not enough data
8.9
192
Not enough data
Marketing Campaigns
8.6
205
Not enough data
8.3
227
Not enough data
8.5
205
Not enough data
8.9
195
Not enough data
8.9
194
Not enough data
Campaign Execution
8.4
162
Not enough data
8.9
179
Not enough data
8.5
160
Not enough data
9.4
161
Not enough data
Agentic AI - Account Data Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.8
436
7.7
53
9.0
410
8.8
61
9.4
454
8.8
72
8.9
404
8.3
61
Organization
9.1
413
9.6
168
9.1
395
9.7
162
9.0
400
9.1
124
Performance Analysis
8.8
406
8.3
68
9.2
432
8.6
81
Sales Analysis
8.6
443
8.6
75
8.7
404
9.5
111
Generative AI
9.0
289
6.6
17
9.0
286
6.2
17
Agentic AI - AI Sales Assistant
8.7
5
Not enough data
8.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
Diagnosis
8.8
1496
Not enough data
9.2
1542
Not enough data
9.1
1575
Not enough data
9.2
1478
Not enough data
Tracking
9.1
1496
Not enough data
9.1
1455
Not enough data
9.3
1556
Not enough data
9.1
1472
Not enough data
9.0
1464
Not enough data
Reporting
9.3
1612
Not enough data
9.3
1626
Not enough data
9.2
1562
Not enough data
9.0
1586
Not enough data
Agentic AI - Email Deliverability
8.7
37
Not enough data
8.8
38
Not enough data
8.8
38
Not enough data
8.8
38
Not enough data
9.0
38
Not enough data
Integrated Workflows
8.3
240
8.9
182
9.2
243
6.4
116
7.0
230
5.0
100
7.4
229
6.4
85
8.2
250
9.5
194
7.7
231
7.6
130
7.9
241
8.6
148
Repeatability and Reportability
8.0
224
7.9
143
8.2
220
9.0
171
8.4
222
8.8
155
7.9
230
7.2
118
7.4
221
5.6
96
AI and Automation
8.4
230
7.8
129
8.3
234
7.0
110
8.4
232
6.1
95
8.1
230
5.5
94
8.1
218
5.5
95
Generative AI
8.3
222
5.4
74
Agentic AI - Sales Engagement
8.2
76
Not enough data
8.2
76
Not enough data
8.1
77
Not enough data
8.1
74
Not enough data
8.0
76
Not enough data
8.1
75
Not enough data
7.9
75
Not enough data
Call Analytics
Not enough data
4.3
5
Not enough data
4.7
6
Not enough data
3.3
6
Not enough data
3.9
6
Agent Performance Management
Not enough data
3.3
6
Not enough data
6.0
5
Not enough data
6.0
5
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Intelligence
9.2
508
Not enough data
8.9
500
Not enough data
9.0
505
Not enough data
9.0
503
Not enough data
8.5
513
Not enough data
Agentic AI - Lead Intelligence
7.5
8
Not enough data
Agentic AI - Lead Mining
8.8
11
Not enough data
8.3
11
Not enough data
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
Not enough data
Feature Not Available
Not enough data
7.3
148
Not enough data
Feature Not Available
Not enough data
7.0
131
Personalization
Not enough data
Feature Not Available
Not enough data
8.9
262
Not enough data
9.1
264
Not enough data
8.0
167
Administrative
Not enough data
9.4
282
Not enough data
8.2
149
Not enough data
7.9
145
Agentic AI - Email Tracking
8.7
33
Not enough data
8.6
33
Not enough data
8.6
32
Not enough data
8.6
32
Not enough data
8.4
32
Not enough data
8.5
32
Not enough data
8.5
32
Not enough data
Analytics
9.3
927
Not enough data
9.2
901
Not enough data
8.9
861
Not enough data
Customizations
9.3
888
Not enough data
9.5
920
Not enough data
9.1
951
Not enough data
9.3
918
Not enough data
9.1
900
Not enough data
Generative AI
8.9
637
Not enough data
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
Not enough data
8.3
42
Not enough data
8.0
42
Not enough data
7.4
38
Not enough data
9.1
46
Not enough data
9.2
40
Predictive Analytics
Not enough data
7.1
39
Not enough data
8.5
39
Not enough data
8.1
38
Not enough data
8.6
43
Sales Management
Not enough data
9.3
46
Not enough data
7.1
40
Not enough data
8.4
41
Not enough data
8.6
43
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
9.2
6
Not enough data
7.9
7
Not enough data
8.1
6
Not enough data
Not enough data
Feedback
Not enough data
8.3
5
Not enough data
6.3
5
Not enough data
8.3
5
Not enough data
6.0
5
Not enough data
10.0
7
Not enough data
8.3
5
Not enough data
7.5
6
Generative AI
Not enough data
Not enough data
Agentic AI - Productivity Bots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Instantly and Scratchpad are categorized as Sales Engagement and AI Sales Assistant
Unique Categories
Instantly is categorized as Email Deliverability, Account Data Management, Lead Mining, Lead Intelligence, Visitor Identification, Email Tracking, CRM, Sales Intelligence, and Email Marketing
Scratchpad is categorized as Productivity Bots, Sales Analytics, Sales Performance Management, Conversation Intelligence, and Sales Coaching
Reviews
Reviewers' Company Size
Instantly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Scratchpad
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
45.5%
Computer Software
8.5%
Information Technology and Services
6.9%
Consulting
5.5%
Staffing and Recruiting
4.0%
Other
29.7%
Computer Software
45.5%
Information Technology and Services
19.0%
Financial Services
4.2%
Marketing and Advertising
3.0%
Telecommunications
2.3%
Other
26.0%
Discussions
What is Instantly used for?
7 Comments
AP
a) Sending cold emails
b) Searching for prospects
Read more
Instantly has no more discussions with answers
What's a scratchpad?
8 Comments
KP
Scratchpad is the name of the software that helps sales reps use Salesforces easily and more efficiently by directly integrateing to Salesforce to do things...Read more
How do you get Scratchpad on Google Chrome?
3 Comments
BG
Here's a help center article with a little more information for you: https://help.scratchpad.com/en/articles/6454935-chrome-extension-vs-web-appRead more
Can I share my scratch pad with the other users in org
2 Comments
AD
Yes, their is a share function for pipeline (list views) as well as the ability to make public to the org. Read more
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