# Agentforce Sales (formerly Salesforce Sales Cloud) vs Instantly Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Agentforce Sales excels in automating administrative tasks, significantly reducing the mental load for users. Features like automated follow-ups and real-time insights into customer data allow for personalized outreach at scale, which many users find invaluable.
- **Users say** that Instantly shines in its ease of use, particularly with its warm-up system for email campaigns. Reviewers appreciate how it efficiently generates leads and automates massive email sends, saving them time and effort without constant monitoring.
- **According to verified reviews** , Agentforce Sales offers a more comprehensive view of pipeline management, with features that help keep deals moving forward. Users highlight the autonomous SDR Agent as a game changer for logging call outcomes and drafting personalized emails automatically.
- **Reviewers mention** that while Instantly is great for small businesses, it may lack some of the advanced features that larger organizations require. Users appreciate its ability to handle bulk emails across time zones, but some feel it doesn't match the depth of functionality found in Agentforce Sales.
- **G2 reviewers highlight** that Agentforce Sales has a higher overall satisfaction score, reflecting its robust capabilities in sales engagement and AI assistance. Users value the integration of AI into workflows, which helps streamline processes and improve forecasting accuracy.
- **Users report** that while Instantly is effective for email marketing, it may not provide the same level of support and customization options as Agentforce Sales. Reviewers have noted that Instantly's simplicity is a double-edged sword, as it can limit flexibility for more complex sales strategies.



| | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.8 out of 5 | 
| **Total Reviews** | 25,794 | 4,094 | 
| **Largest Market Segment** | Mid-Market (46.0% of reviews) | Small-Business (95.1% of reviews) | 
| **Entry Level Price** | $25.00 1 User Per Month | Free Trial Per Month | 

---
## Top Pros & Cons

### Agentforce Sales (formerly Salesforce Sales Cloud)

Pros:
- Ease of Use (3658 reviews)
- Features (3167 reviews)

Cons:
- Learning Curve (1831 reviews)
- Limitations (1412 reviews)

### Instantly

Pros:
- Ease of Use (686 reviews)
- Helpful (497 reviews)

Cons:
- Expensive (198 reviews)
- Missing Features (190 reviews)

---
## Ratings Comparison
| Rating | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
  | **Meets Requirements** | 8.8 (14184 reviews) | 9.3 (3461 reviews) | 
  | **Ease of Use** | 8.2 (18182 reviews) | 9.4 (3642 reviews) | 
  | **Ease of Setup** | 7.8 (9117 reviews) | 9.2 (2808 reviews) | 
  | **Ease of Admin** | 7.9 (4496 reviews) | 9.4 (1849 reviews) | 
  | **Quality of Support** | 8.1 (12384 reviews) | 9.5 (3432 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (4462 reviews) | 9.5 (1823 reviews) | 
  | **Product Direction (% positive)** | 8.3 (13805 reviews) | 9.8 (3494 reviews) | 

---
## Pricing

### Agentforce Sales (formerly Salesforce Sales Cloud)

#### Entry-Level Pricing

Plan: Starter Edition

Price: $25.00 1 User Per Month

Description: Out-of-the-box CRM for up to 10 users

Key Features:
- Automatic data capture
- Lead Management
- Opportunity Management

[Browse all 4 editions](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/pricing)

#### Free Trial

Yes

### Instantly

#### Entry-Level Pricing

Plan: Free

Price: Free Trial Per Month

Description: Everything you need to scale your cold outreach campaigns.

Key Features:
- Unlimited email sending accounts
- Unlimited domain warmup
- Advanced sequences

[Browse all 4 editions](https://www.g2.com/products/instantly/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.2/10 | 11156 |
| **Instantly** | 8.7/10 | 217 |

#### Sales Force Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Contact & Account Management** | 8.8 (9628 reviews) ✓ Verified | 9.0 (157 reviews) | 
| **Partner Relationship Mgmt. (PRM)** | 8.3 (6401 reviews) ✓ Verified | 8.6 (151 reviews) | 
| **Opportunity & Pipeline Mgmt.** | 8.7 (9349 reviews) ✓ Verified | 9.0 (164 reviews) | 
| **Task / Activity Management** | 8.3 (9557 reviews) ✓ Verified | 8.9 (152 reviews) | 
| **Territory & Quota Management** | 8.0 (7326 reviews) ✓ Verified | 8.6 (152 reviews) | 
| **Desktop Integration** | 8.2 (7625 reviews) ✓ Verified | 9.0 (153 reviews) | 
| **Product & Price List Management** | 8.0 (6766 reviews) ✓ Verified | 8.6 (147 reviews) | 
| **Quote & Order Management** | 8.1 (6667 reviews) ✓ Verified | 8.5 (142 reviews) | 
| **Customer Contract Management** | 8.3 (7419 reviews) ✓ Verified | 8.6 (150 reviews) | 

#### Marketing Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Email Marketing** | 8.0 (6680 reviews) ✓ Verified | 9.4 (156 reviews) | 
| **Campaign Management** | 8.1 (7000 reviews) ✓ Verified | 9.4 (157 reviews) | 
| **Lead Management** | 8.5 (8141 reviews) ✓ Verified | 9.3 (157 reviews) | 
| **Marketing ROI Analytics** | 7.9 (5428 reviews) | 9.0 (160 reviews) | 

#### Customer Support

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Case Management** | 8.3 (6838 reviews) ✓ Verified | 8.9 (153 reviews) | 
| **Customer Support Portal** | 8.1 (6386 reviews) ✓ Verified | 9.1 (150 reviews) | 
| **Knowledge Base** | 8.2 (6792 reviews) ✓ Verified | 9.0 (150 reviews) | 
| **Call Center Features** | 8.0 (5498 reviews) ✓ Verified | 8.2 (140 reviews) | 
| **Support Analytics** | 8.2 (5988 reviews) ✓ Verified | 8.8 (144 reviews) | 

#### Reporting & Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Reporting** | 8.5 (9047 reviews) ✓ Verified | 8.9 (138 reviews) | 
| **Dashboards** | 8.5 (9208 reviews) ✓ Verified | 9.2 (136 reviews) | 
| **Forecasting** | 8.2 (7483 reviews) ✓ Verified | 8.7 (136 reviews) | 

#### Mobile & Social

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Social Collaboration Features** | 7.9 (5630 reviews) ✓ Verified | 8.6 (142 reviews) | 
| **Social Network Integration** | 7.8 (5246 reviews) ✓ Verified | 8.4 (130 reviews) | 
| **Mobile User Support** | 7.7 (6110 reviews) ✓ Verified | 8.5 (133 reviews) | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Customization** | 8.5 (3694 reviews) ✓ Verified | 8.7 (193 reviews) | 
| **Workflow Capability** | 8.5 (3699 reviews) ✓ Verified | 8.9 (187 reviews) | 
| **User, Role, and Access Management** | 8.6 (3647 reviews) ✓ Verified | 9.0 (183 reviews) | 
| **Internationalization** | 8.4 (2905 reviews) ✓ Verified | 8.5 (184 reviews) | 
| **Sandbox / Test Environments** | 8.5 (3187 reviews) ✓ Verified | 8.5 (181 reviews) | 
| **Document & Content Mgmt.** | 8.1 (3205 reviews) ✓ Verified | 8.8 (180 reviews) | 
| **Performance and Reliability** | 8.7 (3686 reviews) ✓ Verified | 9.3 (187 reviews) | 
| **Output Document Generation** | 8.1 (3031 reviews) | 8.6 (192 reviews) | 

#### Integration

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Data Import & Export Tools** | 8.5 (2614 reviews) ✓ Verified | 9.2 (158 reviews) | 
| **Integration APIs** | 8.5 (3108 reviews) ✓ Verified | 8.9 (155 reviews) | 
| **Breadth of Partner Applications** | 8.5 (2920 reviews) ✓ Verified | 8.8 (152 reviews) | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **AI Text Generation** | 7.6 (900 reviews) | 8.7 (115 reviews) | 

#### Agentic AI - CRM

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (293 reviews) | 8.3 (12 reviews) | 
| **Multi-step Planning** | 8.0 (252 reviews) | 8.1 (12 reviews) | 
| **Cross-system Integration** | 8.3 (272 reviews) | 7.6 (12 reviews) | 
| **Adaptive Learning** | 8.1 (237 reviews) | 7.4 (12 reviews) | 
| **Natural Language Interaction** | 8.1 (242 reviews) | 7.9 (12 reviews) | 
| **Proactive Assistance** | 8.2 (264 reviews) | 7.6 (12 reviews) | 
| **Decision Making** | 8.3 (261 reviews) | 8.2 (12 reviews) | 

### Email Marketing

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Instantly** | 8.9/10 | 2620 |

#### Email Marketing

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Email and Mobile Preview** | Not enough data | 8.9 (2340 reviews) | 
| **Manage Email Lists** | Not enough data | 9.3 (2372 reviews) | 
| **High-Volume Sending** | Not enough data | 9.5 (2380 reviews) | 
| **Building and Personalizing Emails** | Not enough data | 9.4 (2342 reviews) | 
| **Sending Outbound Emails** | Not enough data | 9.6 (2405 reviews) | 
| **Manage Email Deliverability** | Not enough data | 9.4 (2356 reviews) | 
| **Automated Email Responses** | Not enough data | 9.1 (2235 reviews) | 
| **Multi-user Account** | Not enough data | 9.1 (2054 reviews) | 
| **Surveys** | Not enough data | 8.4 (1944 reviews) | 

#### Reporting & Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **A/B Testing** | Not enough data | 9.2 (2301 reviews) | 
| **Basic Reporting** | Not enough data | 9.2 (2304 reviews) | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.7 (1402 reviews) | 
| **AI Text Summarization** | Not enough data | 8.7 (1406 reviews) | 

#### Agentic AI - Email Marketing

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.5 (59 reviews) | 
| **Autonomous Task Execution** | Not enough data | 8.3 (57 reviews) | 
| **Multi-step Planning** | Not enough data | 8.8 (59 reviews) | 
| **Cross-system Integration** | Not enough data | 8.8 (57 reviews) | 
| **Cross-system Integration** | Not enough data | 8.8 (57 reviews) | 

#### Integration

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | 9.3 (2336 reviews) | 
| **Integration APIs** | Not enough data | 8.9 (2204 reviews) | 
| **Breadth of Partner Applications** | Not enough data | 8.7 (2167 reviews) | 
| **CRM Integration** | Not enough data | 8.7 (2048 reviews) | 
| **Social Media Integration** | Not enough data | 8.2 (1999 reviews) | 
| **E-Commerce Integration** | Not enough data | 8.2 (1930 reviews) | 

### Business Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Instantly** | N/A | N/A |

#### Reports

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Reports Interface** | Not enough data | Not enough data | 
| **Steps to Answer** | Not enough data | Not enough data | 
| **Graphs and Charts** | Not enough data | Not enough data | 
| **Score Cards** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

#### Self Service 

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Calculated Fields** | Not enough data | Not enough data | 
| **Data Column Filtering** | Not enough data | Not enough data | 
| **Data Discovery** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Collaboration / Workflow** | Not enough data | Not enough data | 
| **Automodeling** | Not enough data | Not enough data | 

#### Advanced Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Big Data Services** | Not enough data | Not enough data | 

#### Building Reports

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Data Transformation** | Not enough data | Not enough data | 
| **Data Modeling** | Not enough data | Not enough data | 
| **WYSIWYG Report Design** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 

### Sales Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Instantly** | 9.1/10 | 615 |

#### Data Availability

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Contact Data Availability** | Not enough data | 9.1 (531 reviews) | 
| **Company Data Availability** | Not enough data | 9.1 (522 reviews) | 
| **Industry Research Availability** | Not enough data | 8.9 (507 reviews) | 
| **Technographic Data Availability** | Not enough data | 8.7 (191 reviews) | 

#### Data Accuracy

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Contact Data Accuracy** | Not enough data | 9.1 (484 reviews) | 
| **Company Data Accuracy** | Not enough data | 9.1 (500 reviews) | 
| **Technographic Data Accuracy** | Not enough data | 8.8 (212 reviews) | 

#### Agentic AI - Sales Intelligence

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Internationalization** | Not enough data | 9.0 (462 reviews) | 
| **User, Role, and Access Management** | Not enough data | 9.2 (468 reviews) | 
| **Performance and Reliability** | Not enough data | 9.4 (505 reviews) | 
| **Reporting/Dashboards** | Not enough data | 9.3 (470 reviews) | 
| **Mobile User Support** | Not enough data | 8.8 (447 reviews) | 
| **APIs** | Not enough data | 8.9 (472 reviews) | 

#### Features

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Lead Builder** | Not enough data | 9.2 (472 reviews) | 
| **Integration to CRM/Marketing Automation** | Not enough data | 8.9 (495 reviews) | 
| **Data Cleaning/Enrichment** | Not enough data | 9.0 (461 reviews) | 
| **Data Segmentation/Filtering** | Not enough data | 9.0 (474 reviews) | 
| **Search** | Not enough data | 9.1 (458 reviews) | 
| **News/People Alerts** | Not enough data | 8.8 (446 reviews) | 
| **Connections** | Not enough data | 9.0 (463 reviews) | 
| **Reporting** | Not enough data | 9.2 (455 reviews) | 
| **Messaging** | Not enough data | 9.3 (472 reviews) | 

### Account Data Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Instantly** | 8.8/10 | 238 |

#### Lead Intelligence

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Market Insights ** | Not enough data | 8.7 (169 reviews) | 
| **Account-level Insights ** | Not enough data | 8.9 (170 reviews) | 
| **Lead Analysis ** | Not enough data | 8.9 (171 reviews) | 

#### Lead Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Segmentation ** | Not enough data | 9.0 (194 reviews) | 
| **Predictive Scoring ** | Not enough data | 8.5 (198 reviews) | 
| **Account Identification ** | Not enough data | 8.9 (192 reviews) | 

#### Marketing Campaigns

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Omni-Channel Tracking ** | Not enough data | 8.6 (205 reviews) | 
| **Revenue Planning ** | Not enough data | 8.3 (227 reviews) | 
| **Media Attribution ** | Not enough data | 8.5 (205 reviews) | 
| **Opportunity Timeline ** | Not enough data | 8.9 (195 reviews) | 
| **Customization ** | Not enough data | 8.9 (194 reviews) | 

#### Campaign Execution

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Website Personalization ** | Not enough data | 8.4 (162 reviews) | 
| **Prioritized Accounts ** | Not enough data | 8.9 (179 reviews) | 
| **Trending Accounts ** | Not enough data | 8.5 (160 reviews) | 
| **Email Campaigns ** | Not enough data | 9.4 (161 reviews) | 

#### Agentic AI - Account Data Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Location Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 46 |
| **Instantly** | N/A | N/A |

#### Cartography

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Map Design** | 8.7 (36 reviews) | Not enough data | 
| **Vector Mapping ** | 8.4 (32 reviews) | Not enough data | 
| **Data Visualization** | 8.6 (36 reviews) | Not enough data | 
| **Overlaying** | 8.4 (36 reviews) | Not enough data | 

#### Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Predictive Analysis** | 8.3 (29 reviews) | Not enough data | 
| **Distance Analysis ** | 8.5 (36 reviews) | Not enough data | 
| **Spatial Analysis** | 8.4 (32 reviews) | Not enough data | 
| **Data Stream** | 8.4 (31 reviews) | Not enough data | 

#### Reporting

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Data Transformation** | 8.7 (30 reviews) | Not enough data | 
| **WYSIWYG Design** | 8.3 (25 reviews) | Not enough data | 
| **API Integrations** | 8.6 (23 reviews) | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Instantly** | N/A | N/A |

#### Lead Generation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 426 |
| **Instantly** | 8.7/10 | 492 |

#### Lead Facilitation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Customer-facing Chatbot** | 8.6 (273 reviews) | 8.8 (436 reviews) | 
| **Lead Qualification** | 8.8 (298 reviews) | 9.0 (410 reviews) | 
| **Lead Follow-up** | 8.8 (321 reviews) | 9.4 (453 reviews) | 
| **Meeting Scheduling ** | 8.7 (293 reviews) | 8.9 (404 reviews) | 

#### Organization

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 9.0 (356 reviews) | 9.1 (413 reviews) | 
| **Data Entry** | 8.8 (349 reviews) | 9.1 (395 reviews) | 
| **Integrations / APIs** | 8.8 (344 reviews) | 9.0 (400 reviews) | 

#### Performance Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Coaching ** | 8.4 (287 reviews) | 8.8 (406 reviews) | 
| **Peformance Tracking** | 8.8 (311 reviews) | 9.2 (432 reviews) | 

#### Sales Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **ROI Forecasting ** | 8.5 (285 reviews) | 8.6 (442 reviews) | 
| **Sales Forecasting ** | 8.8 (303 reviews) | 8.7 (404 reviews) | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **AI Text Generation** | 8.5 (126 reviews) | 9.0 (289 reviews) | 
| **AI Text Summarization** | 8.5 (125 reviews) | 9.0 (286 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Autonomous Task Execution** | 9.2 (32 reviews) | 8.7 (5 reviews) | 
| **Multi-step Planning** | 9.2 (31 reviews) | 8.7 (5 reviews) | 
| **Cross-system Integration** | 9.0 (28 reviews) | 8.0 (5 reviews) | 
| **Adaptive Learning** | 9.1 (27 reviews) | 8.3 (5 reviews) | 
| **Natural Language Interaction** | 9.3 (28 reviews) | 9.0 (5 reviews) | 
| **Proactive Assistance** | 9.1 (28 reviews) | 8.0 (5 reviews) | 
| **Decision Making** | 9.3 (30 reviews) | 7.3 (5 reviews) | 

### Email Deliverability

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Instantly** | 9.1/10 | 1769 |

#### Diagnosis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **IP Address ** | Not enough data | 8.8 (1498 reviews) | 
| **Domains** | Not enough data | 9.2 (1548 reviews) | 
| **Content ** | Not enough data | 9.1 (1578 reviews) | 
| **Policy Compliance** | Not enough data | 9.3 (1480 reviews) | 

#### Tracking

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Processing Time** | Not enough data | 9.1 (1498 reviews) | 
| **Placement ** | Not enough data | 9.1 (1458 reviews) | 
| **Open Rate** | Not enough data | 9.3 (1559 reviews) | 
| **Time to Open** | Not enough data | 9.1 (1474 reviews) | 
| **Alerts** | Not enough data | 9.0 (1467 reviews) | 

#### Reporting

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Campaign Performance** | Not enough data | 9.3 (1617 reviews) | 
| **Domain Reputation** | Not enough data | 9.3 (1632 reviews) | 
| **Brand Reputation** | Not enough data | 9.2 (1564 reviews) | 
| **Blacklist and Whitelist** | Not enough data | 9.0 (1587 reviews) | 

#### Agentic AI - Email Deliverability

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.7 (38 reviews) | 
| **Cross-system Integration** | Not enough data | 8.8 (39 reviews) | 
| **Adaptive Learning** | Not enough data | 8.8 (39 reviews) | 
| **Proactive Assistance** | Not enough data | 8.8 (39 reviews) | 
| **Decision Making** | Not enough data | 9.0 (39 reviews) | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 619 |
| **Instantly** | 8.1/10 | 348 |

#### Integrated Workflows

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Task Management** | 8.7 (522 reviews) | 8.3 (244 reviews) | 
| **Email Tracking/Automation** | 8.5 (511 reviews) | 9.2 (303 reviews) | 
| **Calls and Voice** | 8.1 (466 reviews) | 7.0 (231 reviews) | 
| **Other Outreach Options ** | 8.1 (460 reviews) | 7.4 (229 reviews) | 
| **CRM Integration** | 8.9 (525 reviews) | 8.2 (252 reviews) | 
| **Calendar** | 8.4 (468 reviews) | 7.7 (231 reviews) | 
| **Shared Records** | 8.6 (481 reviews) | 7.9 (240 reviews) | 

#### Repeatability and Reportability

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Content Management** | 8.4 (482 reviews) | 8.0 (223 reviews) | 
| **Workflow Management** | 8.7 (501 reviews) | 8.3 (240 reviews) | 
| **Workflow Performance** | 8.7 (498 reviews) | 8.4 (230 reviews) | 
| **Sales Coaching and Insights** | 8.3 (482 reviews) | 7.9 (229 reviews) | 
| **Gamification** | 7.8 (415 reviews) | 7.4 (220 reviews) | 

#### AI and Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Lead Prioritization** | 8.5 (463 reviews) | 8.4 (231 reviews) | 
| **Lead Scoring** | 8.4 (470 reviews) | 8.3 (233 reviews) | 
| **Best Time of Day Scheduling** | 8.3 (427 reviews) | 8.4 (233 reviews) | 
| **Buyer Intelligence** | 8.0 (431 reviews) | 8.1 (228 reviews) | 
| **Machine Learning** | 7.8 (416 reviews) | 8.1 (219 reviews) | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **AI Text Generation** | 7.4 (269 reviews) | 8.3 (229 reviews) | 

#### Agentic AI - Sales Engagement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (88 reviews) | 8.1 (78 reviews) | 
| **Multi-step Planning** | 8.5 (89 reviews) | 8.2 (76 reviews) | 
| **Cross-system Integration** | 8.6 (87 reviews) | 8.1 (79 reviews) | 
| **Adaptive Learning** | 8.4 (88 reviews) | 8.0 (73 reviews) | 
| **Natural Language Interaction** | 8.3 (88 reviews) | 7.8 (79 reviews) | 
| **Proactive Assistance** | 8.2 (88 reviews) | 8.1 (75 reviews) | 
| **Decision Making** | 8.5 (88 reviews) | 7.9 (74 reviews) | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 183 |
| **Instantly** | N/A | N/A |

#### Call Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Call Recording** | 8.7 (132 reviews) | Not enough data | 
| **Machine Learning** | 8.6 (136 reviews) | Not enough data | 
| **Call Analysis** | 8.7 (132 reviews) | Not enough data | 
| **Lead Qualification** | 8.9 (133 reviews) | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Customer Scoring** | 8.7 (141 reviews) | Not enough data | 
| **Speech-to-Text** | 8.7 (125 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **AI Text Summarization** | 8.3 (59 reviews) | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Autonomous Task Execution** | 8.7 (13 reviews) | Not enough data | 
| **Multi-step Planning** | 9.2 (14 reviews) | Not enough data | 
| **Cross-system Integration** | 9.3 (14 reviews) | Not enough data | 
| **Adaptive Learning** | 9.2 (14 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.7 (13 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (14 reviews) | Not enough data | 
| **Decision Making** | 9.0 (14 reviews) | Not enough data | 

### Lead Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Instantly** | 8.7/10 | 549 |

#### Lead Intelligence

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Lead Validation** | Not enough data | 9.2 (508 reviews) | 
| **Lead Enrichment** | Not enough data | 8.9 (500 reviews) | 
| **Lead Quality** | Not enough data | 9.0 (505 reviews) | 
| **Lead Analysis** | Not enough data | 9.0 (503 reviews) | 
| **Browser Extension** | Not enough data | 8.5 (513 reviews) | 

#### Agentic AI - Lead Intelligence

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 7.5 (8 reviews) | 

### Revenue Operations & Intelligence (RO&I)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 82 |
| **Instantly** | N/A | N/A |

#### Revenue Sourcing and Forecasting

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Revenue History** | 8.7 (66 reviews) | Not enough data | 
| **Pipeline Management** | 8.6 (69 reviews) | Not enough data | 
| **Dashboard Analytics** | 8.9 (69 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.5 (63 reviews) | Not enough data | 
| **Data Segmentation** | 8.5 (66 reviews) | Not enough data | 
| **Predictive Forecasting** | 8.4 (58 reviews) | Not enough data | 
| **Revenue Operations Cadence** | 8.2 (58 reviews) | Not enough data | 

#### CRM Data Enrichment

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Calendar Sync** | 8.1 (64 reviews) | Not enough data | 
| **Email Activity Capture** | 8.4 (62 reviews) | Not enough data | 
| **Conversation Intelligence** | 8.2 (59 reviews) | Not enough data | 
| **Marketing Leads** | 8.2 (65 reviews) | Not enough data | 
| **Contact Capture** | 8.5 (56 reviews) | Not enough data | 

#### Account Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Nonengaged Accounts** | 8.3 (63 reviews) | Not enough data | 
| **Account optimization** | 8.1 (63 reviews) | Not enough data | 
| **Historical Patterns** | 8.1 (60 reviews) | Not enough data | 
| **Rep Performance** | 8.2 (59 reviews) | Not enough data | 
| **Account Engagement** | 8.7 (56 reviews) | Not enough data | 
| **Historical Win/Loss Patterns** | 8.4 (56 reviews) | Not enough data | 

#### Agentic AI - Revenue Operations & Intelligence (RO&I)

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (22 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (23 reviews) | Not enough data | 
| **Adaptive Learning** | 8.4 (21 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (21 reviews) | Not enough data | 
| **Decision Making** | 8.3 (23 reviews) | Not enough data | 

### Field Sales

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.6/10 | 40 |
| **Instantly** | N/A | N/A |

#### Territory Mapping

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Custom Territory Mapping** | 8.8 (32 reviews) | Not enough data | 
| **Strategic Selling** | 8.6 (30 reviews) | Not enough data | 
| **Automatic Rep Assignment** | 8.5 (30 reviews) | Not enough data | 

#### Route Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Lead Priority** | 9.0 (29 reviews) | Not enough data | 
| **Optimized Sales Routes** | 9.0 (31 reviews) | Not enough data | 
| **Map Directions** | 9.2 (32 reviews) | Not enough data | 

#### Sales Performance Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Gamification** | 8.3 (27 reviews) | Not enough data | 
| **Performance Dashboards** | 8.4 (30 reviews) | Not enough data | 
| **Sales Rep Tracker** | 9.0 (30 reviews) | Not enough data | 

#### Presentation and Forms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Video and Interactive Media** | 8.1 (26 reviews) | Not enough data | 
| **Digital Contracts** | 8.3 (29 reviews) | Not enough data | 
| **E-signature** | 8.6 (29 reviews) | Not enough data | 

### Business Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 180 |
| **Instantly** | N/A | N/A |

#### Integrations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **MS Teams Integration** | 8.1 (157 reviews) | Not enough data | 
| **Email Integration** | 8.5 (159 reviews) | Not enough data | 
| **Zoom Integration** | 8.1 (158 reviews) | Not enough data | 
| **Google Meet Integration** | 8.1 (157 reviews) | Not enough data | 
| **Salesforce Integration** | 8.8 (160 reviews) | Not enough data | 

#### Branding & Customizatio

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Custom Booking Page** | 8.1 (152 reviews) | Not enough data | 
| **Personalized Links** | 8.2 (156 reviews) | Not enough data | 
| **Personalized Web Embed** | 8.3 (155 reviews) | Not enough data | 

#### Automatic Rules & Configurations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Set Working Hours** | 8.4 (156 reviews) | Not enough data | 
| **Automatic Updates** | 8.3 (156 reviews) | Not enough data | 
| **Buffer Times** | 8.0 (158 reviews) | Not enough data | 

#### Agentic AI - Business Scheduling

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (33 reviews) | Not enough data | 
| **Multi-step Planning** | 8.4 (34 reviews) | Not enough data | 

### Sales Planning

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 195 |
| **Instantly** | N/A | N/A |

#### Sales Performance Features - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Account Scoring** | 8.5 (172 reviews) | Not enough data | 
| **Revenue Planning** | 8.5 (161 reviews) | Not enough data | 
| **Account Segmentation** | 8.5 (166 reviews) | Not enough data | 
| **Sales Performance** | 8.6 (168 reviews) | Not enough data | 
| **Sales Forecasting** | 8.6 (170 reviews) | Not enough data | 
| **Integrations** | 8.8 (165 reviews) | Not enough data | 
| **Scenario Modeling** | 8.2 (161 reviews) | Not enough data | 

#### Territory Management - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Territory Management** | 8.6 (163 reviews) | Not enough data | 
| **Territory Planning** | 8.5 (169 reviews) | Not enough data | 

#### Quota & Capacity Management - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Quota Management** | 8.4 (165 reviews) | Not enough data | 
| **Capacity Management** | 8.4 (173 reviews) | Not enough data | 
| **Quota Planning** | 8.4 (165 reviews) | Not enough data | 

#### Agentic AI - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (55 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (54 reviews) | Not enough data | 

### Lead Mining

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Instantly** | 8.6/10 | 12 |

#### Agentic AI - Lead Mining

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 8.8 (11 reviews) | 
| **Proactive Assistance** | Not enough data | 8.3 (11 reviews) | 

### Visitor Identification

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Instantly** | N/A | N/A |

#### Agentic AI - Visitor Identification

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Lead Scoring

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 514 |
| **Instantly** | N/A | N/A |

#### Agentic AI - Lead Scoring

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (55 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (54 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (55 reviews) | Not enough data | 
| **Decision Making** | 8.1 (56 reviews) | Not enough data | 

#### Attribution

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Lead Opportunity** | 8.9 (453 reviews) | Not enough data | 
| **Lead Assignment** | 8.9 (459 reviews) | Not enough data | 
| **Pipeline Acceleration** | 8.6 (434 reviews) | Not enough data | 

#### Discovery

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Lead Management** | 8.9 (463 reviews) | Not enough data | 
| **Scoring/Ranking** | 8.6 (453 reviews) | Not enough data | 
| **Lead Context** | 8.6 (430 reviews) | Not enough data | 

#### Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Conversion Viability** | 8.5 (418 reviews) | Not enough data | 
| **Workflow** | 8.6 (439 reviews) | Not enough data | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Data Synchronization** | 8.6 (429 reviews) | Not enough data | 
| **Analysis** | 8.6 (430 reviews) | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 684 |
| **Instantly** | N/A | N/A |

#### Agentic AI - Sales Performance Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (68 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.7 (68 reviews) | Not enough data | 
| **Proactive Assistance** | 8.5 (69 reviews) | Not enough data | 

#### Incentives

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Badges** | 8.2 (432 reviews) | Not enough data | 
| **Triggers** | 8.4 (495 reviews) | Not enough data | 
| **Commission Calculator** | 8.0 (429 reviews) | Not enough data | 
| **Leaderboards** | 8.6 (507 reviews) | Not enough data | 

#### Personalization

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Profiles** | 8.6 (477 reviews) | Not enough data | 
| **Custom Reports** | 8.8 (555 reviews) | Not enough data | 
| **Dashboards** | 8.9 (588 reviews) | Not enough data | 
| **Goal Setting** | 8.6 (531 reviews) | Not enough data | 

#### Administrative

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Integration** | 8.7 (558 reviews) | Not enough data | 
| **Employee Structure** | 8.5 (521 reviews) | Not enough data | 
| **Behavior Monitoring** | 8.4 (502 reviews) | Not enough data | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 715 |
| **Instantly** | 8.9/10 | 1015 |

#### Agentic AI - Email Tracking

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (62 reviews) | 8.7 (33 reviews) | 
| **Multi-step Planning** | 8.4 (60 reviews) | 8.6 (33 reviews) | 
| **Cross-system Integration** | 8.4 (60 reviews) | 8.6 (32 reviews) | 
| **Adaptive Learning** | 8.3 (62 reviews) | 8.6 (32 reviews) | 
| **Natural Language Interaction** | 8.4 (61 reviews) | 8.4 (32 reviews) | 
| **Proactive Assistance** | 8.3 (60 reviews) | 8.5 (32 reviews) | 
| **Decision Making** | 8.4 (63 reviews) | 8.5 (32 reviews) | 

#### Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Open Rates** | 8.3 (569 reviews) | 9.3 (927 reviews) | 
| **Link Activity** | 8.4 (576 reviews) | 9.2 (901 reviews) | 
| **Attachment Activity** | 8.3 (590 reviews) | 8.9 (861 reviews) | 

#### Customizations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Email Platform Integration** | 8.7 (623 reviews) | 9.3 (889 reviews) | 
| **Email Scheduling** | 8.5 (592 reviews) | 9.5 (922 reviews) | 
| **Notifications** | 8.6 (625 reviews) | 9.1 (950 reviews) | 
| **Email Categorization** | 8.4 (570 reviews) | 9.3 (918 reviews) | 
| **Templates** | 8.4 (598 reviews) | 9.1 (900 reviews) | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **AI Text Generation** | 7.5 (289 reviews) | 8.9 (637 reviews) | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 1199 |
| **Instantly** | N/A | N/A |

#### Agentic AI - Sales Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (77 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (78 reviews) | Not enough data | 
| **Adaptive Learning** | 8.4 (77 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (76 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (77 reviews) | Not enough data | 

#### Data Sourcing

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Data Sourcing** | 8.5 (966 reviews) | Not enough data | 
| **Exporting & Sharing Data** | 8.7 (996 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.4 (898 reviews) | Not enough data | 
| **Interactive Dashboards** | 8.7 (1027 reviews) | Not enough data | 
| **Data Segmentation** | 8.6 (958 reviews) | Not enough data | 

#### Predictive Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Lead Scoring** | 8.4 (944 reviews) | Not enough data | 
| **Opportunity Scoring** | 8.6 (958 reviews) | Not enough data | 
| **Risk Analysis** | 8.1 (851 reviews) | Not enough data | 
| **Live Forecasting** | 8.3 (892 reviews) | Not enough data | 

#### Sales Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Live Pipeline Management** | 8.7 (982 reviews) | Not enough data | 
| **Sales Gamification** | 8.1 (853 reviews) | Not enough data | 
| **Account-Based Analytics** | 8.6 (976 reviews) | Not enough data | 
| **Activity Tracking** | 8.8 (1045 reviews) | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 222 |
| **Instantly** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (38 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (39 reviews) | Not enough data | 

#### Calling

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Record Calls** | 8.5 (185 reviews) | Not enough data | 
| **Generate Location** | 8.4 (176 reviews) | Not enough data | 
| **Call Types** | 8.7 (185 reviews) | Not enough data | 
| **Click-to-Call** | 8.7 (183 reviews) | Not enough data | 
| **Auto Dialer** | 8.6 (44 reviews) | Not enough data | 

#### Contacts

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Personalization** | 8.8 (176 reviews) | Not enough data | 
| **Information Locater** | 8.7 (179 reviews) | Not enough data | 
| **Record Prospect Data** | 8.7 (181 reviews) | Not enough data | 

#### Insights

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Notes** | 9.1 (189 reviews) | Not enough data | 
| **Daily Summary** | 8.9 (182 reviews) | Not enough data | 
| **Automated Voicemails** | 8.3 (178 reviews) | Not enough data | 
| **Automated Emails** | 8.5 (188 reviews) | Not enough data | 
| **Sorts Prospects** | 8.4 (182 reviews) | Not enough data | 
| **Automated Note Taking** | 8.7 (38 reviews) | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 310 |
| **Instantly** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Multi-step Planning** | 9.0 (20 reviews) | Not enough data | 
| **Cross-system Integration** | 8.9 (20 reviews) | Not enough data | 
| **Adaptive Learning** | 9.1 (20 reviews) | Not enough data | 
| **Decision Making** | 9.2 (20 reviews) | Not enough data | 

#### Training

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Knowledge Base** | 8.8 (255 reviews) | Not enough data | 
| **Coaching Materials** | 8.8 (247 reviews) | Not enough data | 
| **Playbook Creation** | 8.5 (207 reviews) | Not enough data | 
| **Video Record** | 8.5 (242 reviews) | Not enough data | 

#### Feedback

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Review** | 8.8 (236 reviews) | Not enough data | 
| **Scorecard** | 8.6 (232 reviews) | Not enough data | 
| **Coaching Card** | 8.6 (213 reviews) | Not enough data | 
| **Leaderboard** | 8.6 (200 reviews) | Not enough data | 
| **Real-Time Updates** | 8.8 (225 reviews) | Not enough data | 
| **Notifications** | 8.9 (226 reviews) | Not enough data | 
| **Competition** | 8.7 (198 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **AI Text Summarization** | 7.6 (70 reviews) | Not enough data | 

### Sales Enablement

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 444 |
| **Instantly** | N/A | N/A |

#### Agentic AI - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (33 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.0 (33 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (33 reviews) | Not enough data | 

#### Content Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Content Import** | 8.3 (351 reviews) | Not enough data | 
| **Content Creation** | 8.1 (342 reviews) | Not enough data | 
| **Templates** | 8.2 (328 reviews) | Not enough data | 
| **Advanced Search** | 8.5 (318 reviews) | Not enough data | 
| **Content Storage** | 8.3 (335 reviews) | Not enough data | 

#### Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Reporting** | 8.7 (347 reviews) | Not enough data | 
| **Alerts** | 8.4 (345 reviews) | Not enough data | 
| **Account-Based Engagement** | 8.5 (226 reviews) | Not enough data | 
| **Content Utilization** | 8.3 (351 reviews) | Not enough data | 

#### Learning Management - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Sales Training ** | 8.4 (27 reviews) | Not enough data | 
| **Sales Coaching** | 8.4 (27 reviews) | Not enough data | 
| **Sales Onboarding** | 8.5 (27 reviews) | Not enough data | 

#### Revenue Enablement - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Cross-Functional Alignment** | 8.3 (26 reviews) | Not enough data | 
| **AI and Automation** | 8.3 (28 reviews) | Not enough data | 
| **End-to-End Customer Journey Insights** | 8.8 (27 reviews) | Not enough data | 

### Revenue AI Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 10.0/10 | 8 |
| **Instantly** | N/A | N/A |

#### Agentic AI - Revenue AI Platforms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Autonomous Task Execution** | 10.0 (5 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 

#### Platform - Revenue AI Platforms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Predictive Forecasting** | Not enough data | Not enough data | 
| **CRM Data Enrichment** | 10.0 (6 reviews) | Not enough data | 
| **Actionable Insights** | Not enough data | Not enough data | 
| **Risk Flagging** | Not enough data | Not enough data | 
| **Workflow Orchestration** | Not enough data | Not enough data | 
| **Sales Coaching** | Not enough data | Not enough data | 
| **Pipeline & Deal Management** | 9.7 (5 reviews) | Not enough data | 
| **Customer Data Capture** | 10.0 (6 reviews) | Not enough data | 

---
## Categories
**Shared Categories (4):** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [CRM Software](https://www.g2.com/categories/crm)

**Unique to Agentforce Sales (formerly Salesforce Sales Cloud) (13):** [Sales Planning Software](https://www.g2.com/categories/sales-planning), [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Location Intelligence Software](https://www.g2.com/categories/location-intelligence), [Field Sales Software](https://www.g2.com/categories/field-sales), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Sales Enablement Software](https://www.g2.com/categories/sales-enablement), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms)

**Unique to Instantly (7):** [Email Deliverability Tools](https://www.g2.com/categories/email-deliverability), [Account Data Management Software](https://www.g2.com/categories/account-data-management), [Lead Mining Software](https://www.g2.com/categories/lead-mining), [Lead Intelligence Software](https://www.g2.com/categories/lead-intelligence), [Visitor Identification Software](https://www.g2.com/categories/visitor-identification), [Sales Intelligence Software](https://www.g2.com/categories/sales-intelligence), [Email Marketing Software](https://www.g2.com/categories/email-marketing)


---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Sales (formerly Salesforce Sales Cloud) | Instantly | 
|---|---|---|
| **Small-Business** | 20.6% | 95.1% | 
| **Mid-Market** | 46.0% | 4.7% | 
| **Enterprise** | 33.4% | 0.2% | 

### By Industry

#### Agentforce Sales (formerly Salesforce Sales Cloud)

- **Computer Software:** 13.5%
- **Information Technology and Services:** 11.8%
- **Financial Services:** 6.8%
- **Marketing and Advertising:** 4.9%
- **Internet:** 3.2%
- **Non-Profit Organization Management:** 3.0%
- **Telecommunications:** 2.9%
- **Hospital & Health Care:** 2.6%
- **Consulting:** 2.4%
- **Education Management:** 2.4%
- **Other:** 46.5%

#### Instantly

- **Marketing and Advertising:** 45.0%
- **Computer Software:** 8.9%
- **Information Technology and Services:** 6.9%
- **Consulting:** 5.4%
- **Staffing and Recruiting:** 4.1%
- **Financial Services:** 2.5%
- **Real Estate:** 1.4%
- **Design:** 1.3%
- **Accounting:** 1.2%
- **Professional Training & Coaching:** 1.2%
- **Other:** 22.1%

---
## Alternatives

### Alternatives to Agentforce Sales (formerly Salesforce Sales Cloud)

- [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5602 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13802 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9648 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3569 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6644 reviews)
- [Membrain](https://www.g2.com/products/membrain/reviews) — 4.6/5 stars (222 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2038 reviews)

### Alternatives to Instantly

- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9648 reviews)
- [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews) — 4.5/5 stars (9092 reviews)
- [Reply](https://www.g2.com/products/reply/reviews) — 4.6/5 stars (1542 reviews)
- [Snov.io](https://www.g2.com/products/snov-io/reviews) — 4.5/5 stars (491 reviews)
- [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) — 4.5/5 stars (2562 reviews)
- [Success.ai](https://www.g2.com/products/success-ai/reviews) — 4.8/5 stars (276 reviews)
- [Smartlead](https://www.g2.com/products/smartlead/reviews) — 4.5/5 stars (326 reviews)
- [lemlist](https://www.g2.com/products/lemlist/reviews) — 4.6/5 stars (1575 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2038 reviews)
- [Saleshandy](https://www.g2.com/products/saleshandy/reviews) — 4.6/5 stars (775 reviews)

---
## Top Discussions

### Agentforce Sales (formerly Salesforce Sales Cloud)

- Title: [When do you need a CRM?](https://www.g2.com/discussions/31049-when-do-you-need-a-crm) — 11 comments, 3 upvotes
  > **Top comment:** "Hi there! It's best to start with a CRM as soon as you can so you can start to track all your customer interactions and revenue. Salesforce offers editions..."
- Title: [How can total cost of ownership (TCO) be made better using Salesforce?](https://www.g2.com/discussions/10232-how-can-total-cost-of-ownership-tco-be-made-better-using-salesforce) — 11 comments, 1 upvote
  > **Top comment:** "TCO can be reduced by hiring the right salesforce admin so that the data which is entered inside the CRM is maintained and used to the fullest "
- Title: [What are the features of CRM software?](https://www.g2.com/discussions/salesforce-sales-cloud-what-are-the-features-of-crm-software) — 8 comments, 2 upvotes
  > **Top comment:** " 1. Workflow automation , Customization , Third-party integration , Customer service , Employee tracking , Lead management , Real-time data , CRM analytics ,..."
- Title: [What is the benefit of Salesforce CRM?](https://www.g2.com/discussions/what-is-the-benefit-of-salesforce-crm) — 7 comments
  > **Top comment:** "unify email, social, phone, and chat support and helps manage every channel from one view"
- Title: [How do I figure out how to run report of my own sales techniques](https://www.g2.com/discussions/how-do-i-figure-out-how-to-run-report-of-my-own-sales-techniques) — 7 comments, 1 upvote
  > **Top comment:** "I would need to know about your set up and exactly what you are trying to accomplish."

### Instantly

- Title: [What is Instantly used for?](https://www.g2.com/discussions/what-is-instantly-used-for) — 9 comments, 2 upvotes
  > **Top comment:** "Cold email inbox set up and maintenance. "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-instantly)