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Compare Instant Housecall and Zoho Assist 
Featured Products
At a Glance
Market Segments
Small-Business (100.0% of reviews)
Small-Business (70.7% of reviews)
Entry-Level Pricing
No pricing available
$0 1 Remote Support Technician and 5 Unattended Computers
Instant Housecall
Star Rating
(10)4.7 out of 5
Market Segments
Small-Business (100.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Instant HousecallZoho Assist
Star Rating
(626)4.6 out of 5
Market Segments
Small-Business (70.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0 1 Remote Support Technician and 5 Unattended Computers
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Assist excels in user-friendliness, with many users appreciating its clean interface that helps them stay organized without being intrusive. This ease of use is a significant advantage for teams needing quick access to remote support.
- Users say that Instant Housecall offers a seamless initial setup process, making it easy for both technicians and clients to get started. Reviewers highlight the software's responsive nature and the comprehensive features it provides, which are essential for effective remote support.
- According to verified reviews, Zoho Assist stands out for its powerful features like file transfer, multi-monitor navigation, and unattended access, all of which work smoothly without unnecessary complexity. This balance of functionality and simplicity is a key reason why users rely on it daily.
- Reviewers mention that Instant Housecall provides excellent support, with users noting that help is readily available when needed. This reliability in customer service is a strong point for those who may encounter issues during remote sessions.
- G2 reviewers highlight that while Zoho Assist has a solid overall rating, it has a larger user base, which contributes to its credibility. With 599 reviews compared to Instant Housecall's 10, users can feel more confident in the feedback and experiences shared by others.
- Users report that Instant Housecall's customization options, such as branding the web interface with their logo, add a personal touch that can enhance the client experience. This feature is particularly appealing for businesses looking to maintain a professional image during remote support sessions.
Pricing
Entry-Level Pricing
Instant Housecall
No pricing availableZoho Assist
Free Edition (free plan, free forever)
$0
1 Remote Support Technician and 5 Unattended Computers
1 Simultaneous Session
- Instant Chat
- Desktop App
- UAC Compatible
Free Trial
Instant Housecall
No trial information availableZoho Assist
Free Trial is available
Ratings
Meets Requirements
9.4
8
9.2
517
Ease of Use
9.6
8
9.3
527
Ease of Setup
9.4
6
9.3
443
Ease of Admin
10.0
6
9.3
393
Quality of Support
10.0
8
8.9
436
Has the product been a good partner in doing business?
10.0
6
9.2
380
Product Direction (% positive)
10.0
7
9.3
511
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
Not enough data
7.6
46
Not enough data
6.9
44
Not enough data
8.4
45
Not enough data
7.8
44
Conferencing Options
Not enough data
7.8
45
Not enough data
7.4
47
Not enough data
7.3
47
Application Tools
Not enough data
8.0
41
Not enough data
7.8
43
Not enough data
8.5
42
Agentic AI - Screen Sharing
Not enough data
6.3
22
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.2
194
Not enough data
8.5
192
Not enough data
8.3
174
Not enough data
9.3
196
Not enough data
8.5
177
Not enough data
8.6
181
Maintenance
Not enough data
8.6
180
Not enough data
8.2
163
Communication
Not enough data
8.5
177
Not enough data
7.3
147
Not enough data
7.1
147
Not enough data
7.8
148
Security
Not enough data
8.7
156
Not enough data
8.7
153
Device Support
Not enough data
8.3
162
Not enough data
8.9
174
Not enough data
8.8
167
Performance
Not enough data
8.4
159
Administration
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Security
Not enough data
8.8
8
Not enough data
8.5
8
Administration
Not enough data
Feature Not Available
Not enough data
8.3
189
Not enough data
8.1
190
10.0
5
8.1
173
Not enough data
8.1
173
10.0
5
9.2
218
Not enough data
8.5
203
Platform
Not enough data
8.7
199
Not enough data
8.3
187
Not enough data
Feature Not Available
10.0
5
9.2
211
Security
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
161
Categories
Categories
Shared Categories
Instant Housecall and Zoho Assist are categorized as Remote Desktop and Remote Support
Unique Categories
Instant Housecall has no unique categories
Reviews
Reviewers' Company Size
Instant Housecall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Assist
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
60.0%
Hospital & Health Care
10.0%
Computer Software
10.0%
Computer Networking
10.0%
Banking
10.0%
Other
0.0%
Information Technology and Services
26.2%
Computer & Network Security
7.3%
Computer Software
6.1%
Computer Networking
2.6%
Retail
2.4%
Other
55.4%
Alternatives
Discussions
Instant Housecall has no discussions with answers
The lag time to connect is REALLY slow. Anything I can do to improve that?
7 Comments
SC
Cindy, what you call "lag time" to connect to as Zoho Assist is something that I also experience daily while managing 100+ computers IT infrastructure and I...Read more
Will connection times be improved.
1 Comment
GD
Paul this could also be caused by the actual desktop/server that has the agent installed. Generally, Zoho Assist agent depends on DNS to reach Zoho Assist...Read more
Is there an app that runs where I ca connect with my account without using browser.
1 Comment
Official Response from Zoho Assist
Yes, you can use the Zoho Assist Desktop App to conduct sessions. Log in to https://assist.zoho.com, click on Downloads (from the top right corner) , and...Read more
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