# Inspire vs Resonate CX Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Resonate CX excels in user navigation and visibility, making it easier for users to track their progress and improve quality. One user mentioned, "I love how easy it is to navigate through everything with Resonate CX," highlighting its intuitive design.
- **Users say** that Inspire shines in goal-setting capabilities, with features that enhance strategy and planning. A reviewer noted, "We use Inspire when it comes to goal setting and it has been an amazing experience," showcasing its effectiveness in helping teams align their objectives.
- **According to verified reviews** , Resonate CX offers a smoother implementation process, with users appreciating the quick onboarding experience. This is contrasted by Inspire, which, while user-friendly, has received feedback indicating that it may not be as seamless during setup.
- **Reviewers mention** that Inspire's scheduling features are a standout, providing smooth booking and centralized access to client information. One user praised its "great scheduling features ensuring smooth booking," which is particularly beneficial for businesses managing multiple appointments.
- **Users highlight** that Resonate CX provides valuable insights into service improvement, with one user stating, "It is useful to get information from our families regarding the services and what we can improve on." This feedback emphasizes its role in enhancing customer engagement and service quality.
- **G2 reviewers note** that while both products have strong support ratings, Inspire edges out slightly with a higher quality of support score. Users appreciate the responsiveness and helpfulness of Inspire's support team, which can be crucial for businesses needing timely assistance.



| | Inspire | Resonate CX | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 111 | 481 | 
| **Largest Market Segment** | Mid-Market (54.5% of reviews) | Enterprise (36.2% of reviews) | 
| **Entry Level Price** | Starting at $8.00 1 User Per Month | Contact Us | 

---
## Top Pros & Cons

### Inspire

Pros:
- Accountability (2 reviews)
- Communication (2 reviews)


### Resonate CX

Pros:
- Ease of Use (114 reviews)
- Helpful (106 reviews)

Cons:
- Scoring System Issues (43 reviews)
- Inadequate Feedback (29 reviews)

---
## Ratings Comparison
| Rating | Inspire | Resonate CX | 
|---|---|---|
  | **Meets Requirements** | 9.2 (76 reviews) | 9.2 (261 reviews) | 
  | **Ease of Use** | 9.1 (78 reviews) | 9.2 (448 reviews) | 
  | **Ease of Setup** | 8.7 (29 reviews) | 9.3 (330 reviews) | 
  | **Ease of Admin** | 9.0 (29 reviews) | 9.2 (42 reviews) | 
  | **Quality of Support** | 9.8 (73 reviews) | 9.4 (247 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.7 (31 reviews) | 9.6 (42 reviews) | 
  | **Product Direction (% positive)** | 9.7 (73 reviews) | 9.3 (261 reviews) | 

---
## Pricing

### Inspire

#### Entry-Level Pricing

Plan: 2026 Pricing Edition

Price: Starting at $8.00 1 User Per Month

Key Features:
- Strategic Planning & Execution
- OKR & Goal Achievement
- Continuous Performance Management & AI Driven Performance

[Learn more about Inspire](https://www.g2.com/products/inspire-software-inspire/reviews)

#### Free Trial

Yes

### Resonate CX

#### Entry-Level Pricing

Plan: Full Suite Experience Management Platform

Price: Contact Us

Description: Harness the transformative power of AI-driven insights to capture, analyze, and improve every customer experience, allowing you to map pain points and resolve complaints before they damage your reputation. By transforming negative feedback into praise and closing the loop on online reviews, you can actively grow your brand reputation and increase your ratings across every touchpoint.

Key Features:
- Robyn AI - Personal CX Analyst
- CX Risk Radar
- Real-time Industry Benchmarking

[Learn more about Resonate CX](https://www.g2.com/products/resonate-cx/reviews)

#### Free Trial

No

---
## Features Comparison By Category

### Strategic Planning and Execution

| Product | Score | Reviews |
|---|---|---|
| **Inspire** | 9.0/10 | 6 |
| **Resonate CX** | N/A | N/A |

#### Prepare

| Feature | Inspire | Resonate CX | 
|---|---|---|
| **Strategy Map** | Not enough data | Not enough data | 
| **Strategy Model** | Not enough data | Not enough data | 
| **Rules** | Not enough data | Not enough data | 
| **Frameworks** | 7.3 (5 reviews) | Not enough data | 

#### Plan 

| Feature | Inspire | Resonate CX | 
|---|---|---|
| **Vision Statement** | 9.3 (5 reviews) | Not enough data | 
| **Goals** | 9.2 (6 reviews) | Not enough data | 
| **Collaboration** | 9.2 (6 reviews) | Not enough data | 
| **Cascade Planning** | 9.2 (6 reviews) | Not enough data | 

#### Optimize

| Feature | Inspire | Resonate CX | 
|---|---|---|
| **Progress Tracking** | 9.2 (6 reviews) | Not enough data | 
| **KPIs** | 9.0 (5 reviews) | Not enough data | 
| **OKR** | 9.7 (6 reviews) | Not enough data | 

#### Execute

| Feature | Inspire | Resonate CX | 
|---|---|---|
| **Performance** | Not enough data | Not enough data | 
| **Communication** | Not enough data | Not enough data | 
| **Alignment** | Not enough data | Not enough data | 
| **Performance** | Not enough data | Not enough data | 

### Objectives and Key Results (OKR)

| Product | Score | Reviews |
|---|---|---|
| **Inspire** | 9.1/10 | 40 |
| **Resonate CX** | N/A | N/A |

#### Communication

| Feature | Inspire | Resonate CX | 
|---|---|---|
| **Feedback** | 9.3 (37 reviews) | Not enough data | 
| **Confidence Levels** | 9.1 (38 reviews) | Not enough data | 
| **Messaging Integrations** | 9.0 (34 reviews) | Not enough data | 
| **Onboarding** | 9.3 (37 reviews) | Not enough data | 

#### Goal Creation

| Feature | Inspire | Resonate CX | 
|---|---|---|
| **Team OKR** | 9.5 (39 reviews) | Not enough data | 
| **Individual OKR** | 9.4 (36 reviews) | Not enough data | 
| **Mind Mapping** | 8.3 (32 reviews) | Not enough data | 
| **Action Item Creation** | 9.1 (34 reviews) | Not enough data | 

#### Agentic AI - Objectives and Key Results (OKR)

| Feature | Inspire | Resonate CX | 
|---|---|---|
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### FP&A (Financial Planning & Analysis)

| Product | Score | Reviews |
|---|---|---|
| **Inspire** | 9.0/10 | 11 |
| **Resonate CX** | N/A | N/A |

#### Financial Planning

| Feature | Inspire | Resonate CX | 
|---|---|---|
| **Extended Planning** | 9.8 (8 reviews) | Not enough data | 
| **Reporting** | 9.8 (9 reviews) | Not enough data | 
| **Integration** | 9.0 (8 reviews) | Not enough data | 

#### Agentic AI - FP&A (Financial Planning & Analysis) 

| Feature | Inspire | Resonate CX | 
|---|---|---|
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Financial Insight

| Feature | Inspire | Resonate CX | 
|---|---|---|
| **Budgeting** | 7.8 (9 reviews) | Not enough data | 
| **Forecasting** | 7.6 (9 reviews) | Not enough data | 
| **Planning** | 9.2 (10 reviews) | Not enough data | 

#### Data

| Feature | Inspire | Resonate CX | 
|---|---|---|
| **Data Visualization** | 9.0 (10 reviews) | Not enough data | 
| **Data Analysis** | 7.8 (9 reviews) | Not enough data | 
| **Custom Reporting** | 9.3 (10 reviews) | Not enough data | 
| **Reporting Templates** | 9.3 (9 reviews) | Not enough data | 

#### Status Communication

| Feature | Inspire | Resonate CX | 
|---|---|---|
| **Collaboration** | 9.8 (8 reviews) | Not enough data | 
| **Version Control** | 8.3 (7 reviews) | Not enough data | 
| **Real-Time Data Updates** | 9.8 (8 reviews) | Not enough data | 
| **Scorecards** | 9.6 (8 reviews) | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Inspire** | N/A | N/A |
| **Resonate CX** | 8.2/10 | 134 |

#### Analytics

| Feature | Inspire | Resonate CX | 
|---|---|---|
| **Net Promoter Score (NPS)** | Not enough data | 9.4 (113 reviews) | 
| **Customer Satisfaction (CSAT) Score** | Not enough data | 8.9 (98 reviews) | 
| **Customer Effort Score (CES)** | Not enough data | 8.8 (86 reviews) | 
| **Gamification** | Not enough data | 8.1 (83 reviews) | 

#### Customization

| Feature | Inspire | Resonate CX | 
|---|---|---|
| **Stakeholder Management** | Not enough data | 8.7 (99 reviews) | 
| **Multilanguage Support** | Not enough data | 7.9 (78 reviews) | 
| **Multiple Branding Support** | Not enough data | 8.4 (77 reviews) | 
| **Vertical-specific Solutions** | Not enough data | 8.4 (74 reviews) | 

#### Generative AI

| Feature | Inspire | Resonate CX | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.0 (52 reviews) | 
| **AI Text Summarization** | Not enough data | 8.1 (50 reviews) | 

#### Agentic AI - Experience Management

| Feature | Inspire | Resonate CX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (25 reviews) | 
| **Cross-system Integration** | Not enough data | 7.4 (27 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.8 (24 reviews) | 
| **Proactive Assistance** | Not enough data | 7.6 (23 reviews) | 

### Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Inspire** | 9.6/10 | 16 |
| **Resonate CX** | N/A | N/A |

#### Performance reviews

| Feature | Inspire | Resonate CX | 
|---|---|---|
| **360 Reviews** | 9.5 (14 reviews) | Not enough data | 
| **Customizable Forms** | 9.0 (13 reviews) | Not enough data | 
| **Review Status Tracking** | 9.7 (12 reviews) | Not enough data | 

#### Goals

| Feature | Inspire | Resonate CX | 
|---|---|---|
| **Goal-Setting** | 9.8 (14 reviews) | Not enough data | 
| **Company Goals And OKRs** | 9.6 (14 reviews) | Not enough data | 

#### Feedback

| Feature | Inspire | Resonate CX | 
|---|---|---|
| **Continuous Feedback** | 10.0 (12 reviews) | Not enough data | 
| **Requesting Feedback** | 9.7 (12 reviews) | Not enough data | 
| **1-On-1 Meetings** | 10.0 (13 reviews) | Not enough data | 
| **Public Praise** | 9.6 (12 reviews) | Not enough data | 

#### Data

| Feature | Inspire | Resonate CX | 
|---|---|---|
| **Dashboards And Reports** | 9.7 (12 reviews) | Not enough data | 
| **Historical Data** | 9.5 (11 reviews) | Not enough data | 

#### Agentic AI - Performance Management

| Feature | Inspire | Resonate CX | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Inspire** | N/A | N/A |
| **Resonate CX** | 8.7/10 | 107 |

#### Feedback Management

| Feature | Inspire | Resonate CX | 
|---|---|---|
| **Tagging** | Not enough data | 8.7 (86 reviews) | 
| **Segmentation** | Not enough data | 8.7 (86 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | 9.1 (92 reviews) | 

#### Feedback Analysis

| Feature | Inspire | Resonate CX | 
|---|---|---|
| **Thematic Analysis** | Not enough data | 8.9 (88 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.9 (90 reviews) | 
| **NPS/CSAT Scoring** | Not enough data | 8.8 (91 reviews) | 

#### Feedback Sources

| Feature | Inspire | Resonate CX | 
|---|---|---|
| **Online Reviews** | Not enough data | 8.9 (82 reviews) | 
| **Surveys** | Not enough data | 9.1 (90 reviews) | 
| **Social Media** | Not enough data | 8.0 (72 reviews) | 
| **Customer Service Channels** | Not enough data | 8.8 (74 reviews) | 

#### Generative AI

| Feature | Inspire | Resonate CX | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.2 (46 reviews) | 
| **AI Text Summarization** | Not enough data | 8.3 (46 reviews) | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Inspire** | N/A | N/A |
| **Resonate CX** | 8.6/10 | 66 |

#### Survey Management

| Feature | Inspire | Resonate CX | 
|---|---|---|
| **Survey Builder** | Not enough data | 8.6 (61 reviews) | 
| **Question Types** | Not enough data | 8.7 (62 reviews) | 
| **Templates** | Not enough data | 8.6 (58 reviews) | 
| **Survey Distribution** | Not enough data | 8.6 (59 reviews) | 

#### Survey Customization

| Feature | Inspire | Resonate CX | 
|---|---|---|
| **Branching/Skip Logic** | Not enough data | 8.5 (50 reviews) | 
| **Branding** | Not enough data | 8.7 (54 reviews) | 
| **Multimedia Support** | Not enough data | 8.4 (46 reviews) | 
| **Multilingual Surveys** | Not enough data | 8.3 (43 reviews) | 

#### Survey Insights

| Feature | Inspire | Resonate CX | 
|---|---|---|
| **Reporting & Analytics** | Not enough data | 9.0 (54 reviews) | 
| **BI Tools Integration** | Not enough data | 8.3 (45 reviews) | 
| **Data Exporting** | Not enough data | 8.9 (49 reviews) | 
| **Permissions** | Not enough data | 8.8 (50 reviews) | 

#### Agentic AI - Survey

| Feature | Inspire | Resonate CX | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Feature Not Available | 

### Talent Management

| Product | Score | Reviews |
|---|---|---|
| **Inspire** | N/A | N/A |
| **Resonate CX** | N/A | N/A |

#### Generative AI

| Feature | Inspire | Resonate CX | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Accounting & Finance

| Product | Score | Reviews |
|---|---|---|
| **Inspire** | N/A | N/A |
| **Resonate CX** | N/A | N/A |

#### Agentic AI - Accounting & Finance

| Feature | Inspire | Resonate CX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

### Employee Engagement

| Product | Score | Reviews |
|---|---|---|
| **Inspire** | 8.7/10 | 32 |
| **Resonate CX** | 9.1/10 | 60 |

#### Platform Basics

| Feature | Inspire | Resonate CX | 
|---|---|---|
| **Performance Benchmarking** | 8.6 (23 reviews) | 9.2 (39 reviews) | 
| **Reporting & Dashboards** | 8.8 (24 reviews) | 9.4 (43 reviews) | 
| **Interoperability** | 8.4 (23 reviews) | 9.2 (36 reviews) | 

#### Platform Content

| Feature | Inspire | Resonate CX | 
|---|---|---|
| **Employee Pulse Surveys** | 8.4 (23 reviews) | 9.4 (36 reviews) | 
| **Survey Customization** | 8.3 (22 reviews) | 9.3 (40 reviews) | 
| **Goal and Challenge Creation** | 9.3 (23 reviews) | 9.0 (41 reviews) | 
| **Science-based templates** | 8.1 (22 reviews) | 8.8 (36 reviews) | 

#### Platform Additional Functionality

| Feature | Inspire | Resonate CX | 
|---|---|---|
| **Employee Segmenting** | 8.7 (21 reviews) | 9.0 (40 reviews) | 
| **Goal and Challenge Creation** | 9.3 (23 reviews) | 9.0 (41 reviews) | 
| **Peer Recognition** | 9.5 (23 reviews) | 9.1 (39 reviews) | 
| **Social Feedback Portal** | 8.9 (23 reviews) | 9.2 (35 reviews) | 

#### Platform

| Feature | Inspire | Resonate CX | 
|---|---|---|
| **Customization ** | 8.4 (32 reviews) | 8.8 (57 reviews) | 
| **Integration APIs** | 8.3 (28 reviews) | 8.5 (55 reviews) | 
| **Internationalization** | 8.1 (27 reviews) | 8.9 (53 reviews) | 
| **User, Role, and Access Management** | 9.0 (29 reviews) | 9.0 (51 reviews) | 
| **Performance** | 9.0 (29 reviews) | 9.3 (52 reviews) | 
| **Mobility** | 8.5 (29 reviews) | 9.3 (50 reviews) | 
| **Reporting** | 8.6 (29 reviews) | 9.4 (51 reviews) | 
| **Dashboards** | 9.0 (28 reviews) | 9.5 (50 reviews) | 

---
## Categories
**Shared Categories (1):** [Employee Engagement Software](https://www.g2.com/categories/employee-engagement)

**Unique to Inspire (4):** [Objectives and Key Results (OKR) Software](https://www.g2.com/categories/objectives-and-key-results-okr), [FP&A Software](https://www.g2.com/categories/fp-a-financial-planning-analysis), [Performance Management Software](https://www.g2.com/categories/performance-management), [Strategic Planning and Execution Software](https://www.g2.com/categories/strategic-planning-and-execution)

**Unique to Resonate CX (3):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Survey Software](https://www.g2.com/categories/survey), [Experience Management Software](https://www.g2.com/categories/experience-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Inspire | Resonate CX | 
|---|---|---|
| **Small-Business** | 34.5% | 35.8% | 
| **Mid-Market** | 54.5% | 28.1% | 
| **Enterprise** | 10.9% | 36.2% | 

### By Industry

#### Inspire

- **Computer Software:** 24.8%
- **Information Technology and Services:** 14.7%
- **Biotechnology:** 4.6%
- **Consulting:** 3.7%
- **Education Management:** 3.7%
- **Hospital & Health Care:** 3.7%
- **Defense & Space:** 3.7%
- **Financial Services:** 2.8%
- **Hospitality:** 2.8%
- **Insurance:** 2.8%
- **Other:** 33.0%

#### Resonate CX

- **Retail:** 43.9%
- **Education Management:** 34.5%
- **Automotive:** 4.9%
- **Primary/Secondary Education:** 4.7%
- **Hospital & Health Care:** 1.7%
- **Health, Wellness and Fitness:** 1.3%
- **Hospitality:** 0.9%
- **Non-Profit Organization Management:** 0.6%
- **Individual & Family Services:** 0.4%
- **Consumer Services:** 0.4%
- **Other:** 6.6%

---
## Alternatives

### Alternatives to Inspire

- [Profit.co](https://www.g2.com/products/profit-co/reviews) — 4.7/5 stars (490 reviews)
- [Lattice](https://www.g2.com/products/lattice-lattice/reviews) — 4.7/5 stars (4096 reviews)
- [Workleap](https://www.g2.com/products/workleap/reviews) — 4.3/5 stars (1075 reviews)
- [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) — 4.1/5 stars (1649 reviews)
- [UKG Pro](https://www.g2.com/products/ukg-pro/reviews) — 4.3/5 stars (2187 reviews)
- [15Five](https://www.g2.com/products/15five/reviews) — 4.6/5 stars (1904 reviews)
- [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) — 4.1/5 stars (1620 reviews)
- [Rhythm](https://www.g2.com/products/rhythm-systems-rhythm/reviews) — 4.4/5 stars (408 reviews)
- [Achievers](https://www.g2.com/products/achievers/reviews) — 4.6/5 stars (9294 reviews)
- [Kudos](https://www.g2.com/products/kudos/reviews) — 4.8/5 stars (2843 reviews)

### Alternatives to Resonate CX

- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (750 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4060 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3015 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2061 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23542 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews)
- [Experience.com](https://www.g2.com/products/experience-com/reviews) — 4.7/5 stars (373 reviews)
- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5140 reviews)

---
## Top Discussions

### Inspire

- Title: [What is Inspire used for?](https://www.g2.com/discussions/what-is-inspire-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "Inspire is a performance management software tool that helps executives/employers create corporate strategies and their objectives around their strategy...."

### Resonate CX

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/inspire-software-inspire-vs-resonate-cx)